Xerox PHASER 3435 Service Manual Download Page 10 | Manualshive

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Introduction

viii

5/08

Phaser 3435

DANGER

: Les procédures de dépannage doivent être suivies à la lettre. Si les réglages ou véri-

fications ne sont pas effectués suivant les instructions de ce manuel, il peut y avoir un risque
d'exposition dangereuse au faisceau laser. Celui-ci peut provoquer des lésions oculaires s'il est
observé directement.

AVVERTENZA

: Eseguire le procedure di servizio esattamente come descritto. L'utilizzo di dis-

positivi di controllo o di registrazione diversi da quelli riportati in questo manuale potrebbe com-
portare un'esposizione a radiazioni laser invisibili. Tali radiazioni possono danneggiare gli occhi
se si guarda direttamente il fascio laser durante gli interventi di servizio.

VORSICHT

: Die Wartungsarbeiten genau den Anweisungen entsprechend durchführen. Der

Umgang mit Steuer- oder Bedienelementen, deren Verwendung nicht ausdrücklich in diesem
Handbuch angewiesen wurde, kann dazu führen, dass unsichtbare Laserstrahlung frei gesetzt
wird. Direkter Blickkontakt mit dem Laserstrahl kann bleibende Augenschäden verursachen.

AVISO

: Siga los procedimientos de mantenimiento tal como están descritos. El uso de controles

o ajustes no especificados en este manual puede tener como resultado la exposición a radiación
láser invisible. Durante las operaciones de mantenimiento, la radiación de láser invisible puede
causar daños en los ojos si se mira directamente a ella.

WARNING

Avoid exposure to laser beam. Invisible laser radiation.

DANGER

: Eviter toute exposition au faisceau laser. Radiation laser invisible.

AVVERTENZA

: Evitare l'esposizione al fascio laser. Radiazioni laser invisibili.

VORSICHT

: Nicht in den Laserstrahl blicken. Verletzungsgefahr durch unsichtbare Laserstrahl-

ung.

AVISO

: Evite la exposición al rayo láser. Radiación de láser invisible.

WARNING

Do not touch the fuser while it is hot.

DANGER

: Ne pas toucher au four pendant qu'il est encore chaud.

AVVERTENZA

: Non toccare il fonditore quando è caldo.

VORSICHT

: Fixierbereich erst berühren, wenn dieser abgekühlt ist.

AVISO

: No toque el fusor mientras está caliente.

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Summary of Contents for PHASER 3435

Page 1: ...05 08 Phaser 3435 SERVICE MANUAL 708P89105 ...

Page 2: ...ox Europe arising out of any inaccuracies or omissions All service documentation is supplied to Xerox external customers for informational purposes only Xerox service documentation is intended for use by certified product trained service per sonnel only Xerox does not warrant or represent that it will notify or provide to such customer any future change to this documentation Customer performed ser...

Page 3: ...H Health and Safety Incident Reporting ix 1 Service Call Procedures Section Contents 1 1 2 Repair Analysis Procedures Section Contents 2 1 3 Image Quality Section Contents 3 1 4 Repairs and Adjustments Section Contents 4 1 5 Parts List Section Contents 5 1 6 General Procedures and Information Section Contents 6 1 7 Wiring Data Section Contents 7 1 ...

Page 4: ...Service Call Procedures ii 5 08 Phaser 3435 Xerox Confidential Draft 2 This page is intentionally blank ...

Page 5: ... suitably trained and qualified service engineer 2 Use only Xerox replacement parts There are no user serviceable parts inside the machine Do not make any unauthorized changes or additions to the machine these could cause the machine to malfunction and cre ate electric shock or fire hazards 3 Laser Safety Statement The machine is certified in the U S to conform to the requirements of DHHS 21 CFR c...

Page 6: ...onnector must be inserted completely otherwise a poor contact could cause overheating and possibly leading to a fire When removing the power connector grip it firmly and pull 7 Take care of the power cable Do not allow it to become twisted bent sharply round corners or otherwise damaged Do not place objects on top of the power cable If the power cable is damaged it could overheat and cause a fire ...

Page 7: ...achine memory and make a note of any user settings These will be erased if the mainboard is replaced 2 Ensure that power is disconnected before servicing or replacing any electrical parts 3 Disconnect printer interface cables and power cables 4 Be sure to remove the print cartridge before you disassemble any parts 5 Only use approved spare parts Ensure that part number product name any voltage cur...

Page 8: ...ent electrostatic charge buildup in the vicinity of the assembly 3 Use only a grounded tip soldering iron to solder or desolder ESDs 4 Use only an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When sprayed these can generate electrical charges sufficient to...

Page 9: ...icity can cause death or injury Moving parts can cause injury DANGER Mettez la machine hors tension Déconnectez le cordon d alimentation de l alimenta tion du client lorsque vous réalisez des tâches qui ne nécessitent pas d électricité L électricité peut être à l origine de blessures voire d un accident mortel Les pièces amovibles peuvent être à l origine de blessures AVVERTENZA Spegnere la macchi...

Page 10: ...dass unsichtbare Laserstrahlung frei gesetzt wird Direkter Blickkontakt mit dem Laserstrahl kann bleibende Augenschäden verursachen AVISO Siga los procedimientos de mantenimiento tal como están descritos El uso de controles o ajustes no especificados en este manual puede tener como resultado la exposición a radiación láser invisible Durante las operaciones de mantenimiento la radiación de láser in...

Page 11: ...oduct incidents to Xerox Environment Health Safety within 24 hours of becoming aware of the event 2 The information to be provided at the time of reporting is contained in Appendix A Health and Safety Incident Report involving a Xerox product 3 The initial notification may be made by any of the following methods For incidents in North America and Developing Markets West Brazil Mexico Latin Amer ic...

Page 12: ...equipment located in the vicinity of the incident b Return any affected equipment part s to the location designated by Xerox EH S and or the Business Division c Implement all safety retrofits 3 Xerox EH S shall a Manage and report all incident investigation activities b Review and approve proposed product corrective actions and retrofits if necessary c Manage all communications and correspondence ...

Page 13: ...e Call Procedures Phaser 3435 5 08 1 1 1 Service Call Procedures SCP 1 Service Call Actions 1 3 SCP 2 Cleaning 1 4 SCP 3 Troubleshooting 1 5 SCP 4 Final Actions 1 6 SCP 5 Consumables and Replacement Parts 1 7 ...

Page 14: ...Service Call Procedures 1 2 5 08 Phaser 3435 This page is intentionally blank ...

Page 15: ...injury 1 Take note of symptoms or error messages 2 Ask the operator to describe or demonstrate the problem 3 Make sure that The power cord is connected to the wall outlet and to the machine All cables are connected correctly If necessary perform SCP 2 Cleaning 4 If available check the machine service log book for any previous actions that may be relevant to the call 5 Review any defective print or...

Page 16: ...ont panel and the keys with a lint free cloth moistened with isopropyl alcohol or a spray on cleaning product 3 Leave the product on for a few seconds before wiping it off Cleaning the Covers It is advisable to clean all the covers during a maintenance visit 1 Set the On Off switch to Off position 0 2 Clean the external areas of the covers with a lint free cloth moistened with isopropyl alcohol or...

Page 17: ...all Procedures Phaser 3435 5 08 1 5 SCP 3 Troubleshooting Procedure of Checking the Symptoms Before attempting to repair the printer first obtain a detailed description of the problem from the customer Figure 1 ...

Page 18: ...options and modifications installed and or enabled in the Service Log Book Refer to GP 13 5 At the first service and at any subsequent service where changes are made or options are added print the configuration report and store it with the machine log book Discard any pre vious versions of the configuration report 6 Remove and destroy any copies of test patterns 7 Complete the machine service log ...

Page 19: ...g from worn parts and to maintain the print er in top working condition the following items will need to be replaced at the specified number of pages or when the life span of each item has expired COMPONENT REPLACEMENT CYCLE Pick up Roller 150K Pages Transfer Roller 70K Pages Fuser 80K Pages Print Cartridge 10K Pages Sales 4K Pages Initial ...

Page 20: ...Service Call Procedures 1 8 5 08 Phaser 3435 This page is intentionally blank ...

Page 21: ...RAP 13 Fuser Error 2 27 RAP 14 LSU Error 2 28 RAP 15 Fuser Drive Gear Damage 2 30 RAP 16 Paper Empty 2 31 RAP 17 Paper Empty Without Indication 2 32 RAP 18 Cover Open 2 33 RAP 19 No Error Message When the Cover is Open 2 34 RAP 20 Defective Motor Operation 2 35 RAP 21 No Power 2 36 RAP 22 Printer Not Working 1 2 37 RAP 23 Printer Not Working 2 2 38 RAP 24 Abnormal Printing 2 39 RAP 25 SPOOL Error ...

Page 22: ...Status Indicator RAPs 2 2 5 08 Phaser 3435 This page is intentionally blank ...

Page 23: ... cartridge is totally exhausted Remove the old print cartridge and install a new one A paper jam has occurred To solve the problem go to RAP 4 Paper Jams The front cover is open Close the front cover There is no paper in the tray Load paper in the tray The printer has stopped printing due to a major error Check the display mes sage for details on the meaning of the error message Blinking A minor e...

Page 24: ...Fuser Unit LSU Hsync Error Cycle Power A problem has occurred in the LSU Laser Scanning Unit Replace to LSU Unit LSU Motor Error Cycle Power A problem has occurred in the LSU Laser Scanning Unit Replace to LSU Unit Main Motor Locked There is a problem in the main motor Open and then close the front cover Open Heat Error Cycle Power There is a problem in the fuser unit Unplug the power cord and plu...

Page 25: ... Toner Empty The print cartridge has run out The printer stops printing Replace the print cartridge with a new one Toner Low The print cartridge is almost empty Take out the print cartridge and thoroughly shake it By doing this you can temporarily reestablish printing operations Tray 1 Paper Empty There is no paper in the tray 1 Load paper in the tray 1 Tray 2 Paper Empty There is no paper in the ...

Page 26: ...Status Indicator RAPs 2 6 5 08 Phaser 3435 RAP 3 Nothing Displayed on LCD Figure 1 ...

Page 27: ...igure 1 Message Location of Jam Paper Jam 0 Open Close Door In the paper feed area tray 1 optional tray 2 multi purpose tray Paper Jam 1 Around the print cartridge Open Close Door Paper Jam 2 Check Inside In the paper exit area Duplex Jam 0 Check Inside In the duplex area Duplex Jam 1 Open Close Door Between the duplex unit and fuser area ...

Page 28: ...e the paper in this area check the fuser area around the print cartridge 3 Insert the tray 1 into the printer until it snaps into place Printing automatically resumes In the Optional Tray 2 1 Pull the optional tray 2 open 2 Remove the jammed paper from the printer Figure 3 If the paper is not move when you pull or if you do not see the paper in this area stop and go to step 3 3 Pull the tray 1 hal...

Page 29: ...he printer Printing automatically resumes In the Multi Purpose Tray 1 If the paper is not feeding properly pull the paper out of the printer Figure 5 2 Open and close the front cover to resume printing Around the Print Cartridge 1 Open the front cover and pull the print cartridge out ...

Page 30: ...ntly pulling it straight out Figure 2 3 Replace the print cartridge and close the front cover Printing automatically resumes In the Paper Exit Area 1 Open and close the front cover The jammed paper is automatically ejected from the printer 2 Gently pull the paper out of the output tray ...

Page 31: ... and go to the next step 3 Open the rear cover 4 If you see the jammed paper push the pressure lever on each side up and remove the paper Return the pressure lever to its original position Figure 2 If you still do not see the paper go to the next step 5 Release the blue strap the rear cover stopper and fully open the rear cover as shown ...

Page 32: ...Status Indicator RAPs 2 12 5 08 Phaser 3435 Figure 3 6 Unfold the duplex guide fully Figure 4 7 While pushing the fuser lever to the right open the fuser door ...

Page 33: ... to loose the paper and then remove it Figure 6 1 9 Return the lever door stopper and guide to their original position 10 Close the rear cover Printing automatically resumes In the Duplex Unit Area If the duplex unit is not inserted correctly paper jam may occur Make sure that the duplex unit is inserted correctly Duplex jam 0 1 Pull the duplex unit out of the printer ...

Page 34: ...us Indicator RAPs 2 14 5 08 Phaser 3435 Figure 1 2 Remove the jammed paper from the duplex unit Figure 2 If the paper does not come out with the duplex unit remove the paper from the bottom of the print er ...

Page 35: ...Status Indicator RAPs Phaser 3435 5 08 2 15 Figure 3 Duplex jam 1 1 Open the rear cover 2 Unfold the duplex guide fully Figure 4 ...

Page 36: ...Status Indicator RAPs 2 16 5 08 Phaser 3435 3 Pull the jammed paper out Figure 5 ...

Page 37: ...Status Indicator RAPs Phaser 3435 5 08 2 17 RAP 5 JAM 0 1 Paper is not exited from the cassette 2 Jam 0 occurs when the paper feeds into the printer Figure 1 ...

Page 38: ...Status Indicator RAPs 2 18 5 08 Phaser 3435 Figure 2 ...

Page 39: ...APs Phaser 3435 5 08 2 19 RAP 6 JAM 1 Description 1 Paper is jammed in front of or inside the fuser 2 Paper is stuck in the discharge roller and in the fuser just after passing through the feed sen sor actuator Figure 1 ...

Page 40: ...Status Indicator RAPs 2 20 5 08 Phaser 3435 Figure 2 ...

Page 41: ...or RAPs Phaser 3435 5 08 2 21 RAP 7 JAM 2 Description 1 Paper is jammed in front of or inside the fuser 2 Paper is stuck in the discharge roller and in the fuser just after passing through the Actuator Feed Figure 1 ...

Page 42: ...Status Indicator RAPs 2 22 5 08 Phaser 3435 RAP 8 JAM Duplex 1 Description A message Jam Duplex 1 is displayed in a LCD window Figure 1 ...

Page 43: ...Status Indicator RAPs Phaser 3435 5 08 2 23 RAP 9 JAM Duplex 2 Description A message Jam Duplex 2 is displayed in a LCD window Figure 1 ...

Page 44: ...Status Indicator RAPs 2 24 5 08 Phaser 3435 RAP 10 Multi Feeding Description Multiple sheets of paper are fed at once Figure 1 ...

Page 45: ...Status Indicator RAPs Phaser 3435 5 08 2 25 RAP 11 Paper Rolled in the Fuser Description Paper is jammed in the fuser Figure 1 ...

Page 46: ...Status Indicator RAPs 2 26 5 08 Phaser 3435 RAP 12 Paper Rolled on the OPC Drum Description Paper is rolled up in the OPC Figure 1 ...

Page 47: ...Status Indicator RAPs Phaser 3435 5 08 2 27 RAP 13 Fuser Error Description A message Open fuser Over heat Low heat is displace in a LCD panel Figure 1 ...

Page 48: ...Status Indicator RAPs 2 28 5 08 Phaser 3435 RAP 14 LSU Error Description A message PMOTOR ERROR HSYNC ERROR is displayed in a LCD panel Figure 1 ...

Page 49: ...Status Indicator RAPs Phaser 3435 5 08 2 29 Figure 2 ...

Page 50: ...Status Indicator RAPs 2 30 5 08 Phaser 3435 RAP 15 Fuser Drive Gear Damage Description The motor breaks away from its place due to gear melting away Figure 1 ...

Page 51: ...Status Indicator RAPs Phaser 3435 5 08 2 31 RAP 16 Paper Empty Description The paper lamp on the operator panel is on even when paper is loaded in the cassette Figure 1 ...

Page 52: ...Status Indicator RAPs 2 32 5 08 Phaser 3435 RAP 17 Paper Empty Without Indication Description The paper lamp on the operator panel does not come on when the paper cassette is empty Figure 1 ...

Page 53: ...Status Indicator RAPs Phaser 3435 5 08 2 33 RAP 18 Cover Open Description The ERROR lamp is on even when the print cover is closed Figure 1 ...

Page 54: ...Status Indicator RAPs 2 34 5 08 Phaser 3435 RAP 19 No Error Message When the Cover is Open Description The ERROR message does not come on even when the printer cover is open Figure 1 ...

Page 55: ...Status Indicator RAPs Phaser 3435 5 08 2 35 RAP 20 Defective Motor Operation Description Main motor is not driving when printing and paper does not feed into the printer Figure 1 ...

Page 56: ...Status Indicator RAPs 2 36 5 08 Phaser 3435 RAP 21 No Power Description When system power is turned on all lamps on the operator panel do not come on Figure 1 ...

Page 57: ...Status Indicator RAPs Phaser 3435 5 08 2 37 RAP 22 Printer Not Working 1 Description While Power turned on the printer is not working in the printing mode Figure 1 ...

Page 58: ...haser 3435 RAP 23 Printer Not Working 2 Description After receiving the printing order no response at all or the low speed of printing occurs due to wrong setup of the environment rather than malfunction of the printer itself Figure 1 ...

Page 59: ...rinting Description The printer is not working properly even when the cable has no problem even after the cable is replaced If the printer won t work at all or the strange fonts are repeated the printer driver may be defective or setup in the CMOS Setup Figure 1 ...

Page 60: ...ultaneous peripheral operations online a computer document or task list or job is to read it and store it usually on a hard disk or larger storage medium so that it can be printed or otherwise processed at a more convenient time for example when a printer is finished printing its current document Figure 1 ...

Page 61: ...Status Indicator RAPs Phaser 3435 5 08 2 41 RAP 26 Multi Feed Error Figure 1 ...

Page 62: ...Status Indicator RAPs 2 42 5 08 Phaser 3435 RAP 27 No Paper Add Paper Error Figure 1 ...

Page 63: ...Status Indicator RAPs Phaser 3435 5 08 2 43 RAP 28 Open Cover Error Figure 1 ...

Page 64: ...Status Indicator RAPs 2 44 5 08 Phaser 3435 RAP 29 Fuser Door Open Figure 1 ...

Page 65: ...Status Indicator RAPs Phaser 3435 5 08 2 45 RAP 30 Audible Noise Figure 1 ...

Page 66: ...Status Indicator RAPs 2 46 5 08 Phaser 3435 RAP 31 Scan Lock Error Figure 1 ...

Page 67: ... 9 IQ 7 Light Image 3 10 IQ 8 Dark Image or a Black Page 3 11 IQ 9 Uneven Density 3 12 IQ 10 Background 3 13 IQ 11 Ghost 1 3 14 IQ 12 Ghost 2 3 16 IQ 13 Ghost 3 Fuser 3 17 IQ 14 Stains on the Face of Page 3 18 IQ 15 Stains on Back of Page 3 19 IQ 16 Blank Page Print Out 1 3 20 IQ 17 Blank Page Print Out 2 3 21 IQ 18 Wrong Print Position 3 22 IQ 19 Curved Vertical Line 3 23 IQ 20 Signs and Measures...

Page 68: ...Image Quality 3 2 5 08 Phaser 3435 This page is intentionally blank ...

Page 69: ...aintenance With the sample patterns check the existence of the abnormality The patterns help to regularly maintain the product Printing a Demo Page Print a demo page or a configuration sheet to make sure that the printer is operating correctly Press the Menu button to select Information Demo Page Figure 1 ...

Page 70: ...shown below are the standard test patterns used in the factory The life of the print cartridge developer cartridge and printing speed are measured with the pattern shown below 5 The A4 ISO 19752 standard pattern samples are reproduced reduced to 70 of the actual A4size Figure 2 ...

Page 71: ...al image period Kind of abnormal image 1 OPC Drum 75 5mm White spot Block spot 2 Charge Roller 37 7mm Black spot 3 Supply Roller 44 9mm Horizontal density band 4 Develop Roller 35 2mm Horizontal density band 5 Transfer Roller 47 1mm Black side contamination transfer fault 6 Heat Roller 77 8mm Black spot and fuser ghost 7 Pressure Roller 62 8mm 50 24mm Black side contamination ...

Page 72: ...Image Quality 3 6 5 08 Phaser 3435 IQ 3 Vertical Black Line and Band Description 1 Straight thin black vertical line occurs in the printing 2 Dark black vertical band occur in the printing Figure 1 ...

Page 73: ...Image Quality Phaser 3435 5 08 3 7 IQ 4 Vertical White Line Description White vertical voids in the image Figure 1 ...

Page 74: ...Image Quality 3 8 5 08 Phaser 3435 IQ 5 Horizontal Black Band Description Dark or blurry horizontal stripes occur in the printing Figure 1 ...

Page 75: ...Image Quality Phaser 3435 5 08 3 9 IQ 6 Black White Spot Description 1 Dark or blurry spots occur periodically in the printing 2 White spots occur periodically in the printing Figure 1 ...

Page 76: ...Image Quality 3 10 5 08 Phaser 3435 IQ 7 Light Image Description The printed image is light with no ghost Figure 1 ...

Page 77: ...Image Quality Phaser 3435 5 08 3 11 IQ 8 Dark Image or a Black Page Description The printed image is dark Figure 1 ...

Page 78: ...Image Quality 3 12 5 08 Phaser 3435 IQ 9 Uneven Density Description Print density is uneven between left and right Figure 1 ...

Page 79: ...Image Quality Phaser 3435 5 08 3 13 IQ 10 Background Description Light dark background appears in whole area of the printing Figure 1 ...

Page 80: ...Image Quality 3 14 5 08 Phaser 3435 IQ 11 Ghost 1 Description Ghost occurs at 95 mm intervals of the OPC drum in the whole printing Figure 1 ...

Page 81: ...Image Quality Phaser 3435 5 08 3 15 Figure 2 ...

Page 82: ...age Quality 3 16 5 08 Phaser 3435 IQ 12 Ghost 2 Description Ghost occurs at 95 mm intervals of the OPC drum in the whole printing When printing on card stock or transparencies using manual feeder Figure 1 ...

Page 83: ...Image Quality Phaser 3435 5 08 3 17 IQ 13 Ghost 3 Fuser Description Ghost occurs at 82 or 92 mm intervals Figure 1 ...

Page 84: ...Image Quality 3 18 5 08 Phaser 3435 IQ 14 Stains on the Face of Page Description The background on the face of the printed page is stained Figure 1 ...

Page 85: ...Image Quality Phaser 3435 5 08 3 19 IQ 15 Stains on Back of Page Description The back of the page is stained at 57 or 92 mm intervals Figure 1 ...

Page 86: ...Image Quality 3 20 5 08 Phaser 3435 IQ 16 Blank Page Print Out 1 Description Blank page is printed Figure 1 ...

Page 87: ...mage Quality Phaser 3435 5 08 3 21 IQ 17 Blank Page Print Out 2 Description 1 Blank page is printed 2 One or several blank pages are printed 3 When the printer turns on several blank pages print Figure 1 ...

Page 88: ...Image Quality 3 22 5 08 Phaser 3435 IQ 18 Wrong Print Position Description Printing begins at wrong position on the paper ...

Page 89: ...Image Quality Phaser 3435 5 08 3 23 IQ 19 Curved Vertical Line Description When printing vertical line get curved Figure 1 ...

Page 90: ...osing state of the life span 2 In case of 2 If it becomes bet ter after cleaning the LSU win dow then the print cartridge is normal Because of foreign substance on the LSU window the image has not been printed partly 3 In case of 3 If the cycle of noise is about 2 seconds the toner inside the print cartridge has been nearly exhausted Purchase and replace with a new print cartridge after using abou...

Page 91: ...als of 38mm Replace the print cartridge at intervals of 95mm Remove foreign sub stance Broken image Replace the print cartridge according to carelessness 3 In case of 3 Exchange the transfer roller because the life of the transfer roller in use has been expired Check the trans fer voltage and readjust if differ ent Recycled product Poor appearance of the print cartridge Unclean and rough printouts...

Page 92: ...ark and ghost occurs 1 Check foreign substance attached to the terminal point of contact of the print car tridge and the state of assem bly Especially check the developing roller terminal 1 All of 1 2 3 above 1 Remove toner and foreign substances adhered to the con tact point of the print cartridge 2 The contact point of the unit facing that of the print cartridge also must be cleaned 3 If the ter...

Page 93: ...Image Quality Phaser 3435 5 08 3 27 IQ 21 Low Toner Figure 1 ...

Page 94: ...Image Quality 3 28 5 08 Phaser 3435 This page is intentionally blank ...

Page 95: ...e Assembly 4 28 REP 10 Duplex Drive Assembly 4 30 REP 11 Shield SMPS Assembly 4 32 REP 12 Connection PCB 4 34 REP 13 Fuser Drive Assembly 4 36 REP 14 Fans 4 38 REP 15 Pick up Roller Assembly 4 40 REP 16 Duplex Guide Housing With Feed Roller 4 42 REP 17 HVPS Housing 4 44 REP 18 Cover Mid Front 4 46 REP 19 MPF Housing 4 47 REP 20 Feed Roller Parts 4 49 REP 21 Pick Up Gear Assembly Solenoids 4 53 REP...

Page 96: ...Repairs and Adjustments 4 2 5 08 Phaser 3435 This page is intentionally blank ...

Page 97: ...s List on PL 3 WARNING Switch off the electricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Take out the Cassette Figure 1 ...

Page 98: ...Repairs and Adjustments 4 4 5 08 Phaser 3435 2 Open the Cover Figure 2 3 If necessary remove the print cartridge Figure 3 ...

Page 99: ...Repairs and Adjustments Phaser 3435 5 08 4 5 4 To remove the Front Cover first pull the part below the both side of the Front Cover with a light pressure to the direction of arrow Figure 4 ...

Page 100: ...n PL 3 WARNING Switch off the electricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Open the MP Tray Assembly Figure 1 MP tray assembly ...

Page 101: ...Tray Links from the both side of the Front Cover with a light pressure to the direction of arrow Figure 2 3 Apply light pressure to the both side of the MP Tray Assembly and pull it in the direction of arrow as shown below Figure 3 Tray link MP tray assembly ...

Page 102: ...n PL 2 WARNING Switch off the electricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Take out the Duplex Unit Figure 1 Duplex unit ...

Page 103: ...5 08 4 9 2 Remove the four screws securing the Rear Cover and then Release the Rear Cover from the machine Figure 2 3 To remove the Face Up Cover first release the Stopper Strap in the direction of arrow Figure 3 Rear cover Stopper strap ...

Page 104: ...Repairs and Adjustments 4 10 5 08 Phaser 3435 4 Unlatch the Face Up Cover from the Rear Cover and then release the Face Up Cover as shown below Figure 4 Face up cover ...

Page 105: ...supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury WARNING Do not touch the fuser while it is hot 1 Before removing the Fuser Assembly open the face up cover and open the guide output fuser Rear Cover REP 3 2 Remove the four screws securing the Fuser Assembly and then pull the Fuser Assembly Figure 1 Fuser assembly ...

Page 106: ...ostat and then remove the three screws securing the Thermostat and remove it Figure 2 4 To remove the Electrodes first release REC Harness from the left side of the Electrode and then release the CON Harness from the right side of the Electrode as shown below Figure 3 Thermostat CON harness REC harness ...

Page 107: ...er 3435 5 08 4 13 5 Remove the two screws securing the Input Guide and remove it Figure 4 6 Unplug the connector from the Input Guide and remove the one screw securing the Thermis tor and remove it Figure 5 Input guide Thermistor ...

Page 108: ...aser 3435 7 Remove the three screws securing the Idle Gear Bracket and remove it Figure 6 8 Remove the one screw securing the Fuser Cover and release the Fuser Cover from the Fuser Frame Figure 7 Idle gear bracket Fuser cover Fuser frame ...

Page 109: ...r Gear and HR Bush and then remove the Heat Roller as shown below Figure 8 10 Remove the Jam Link Lever L R and Jam Holder L R and then remove the Pressure Roller as shown in figures 9 and 10 Figure 9 Heat roller HR bush HR bush Fuser gear Jam holder Jam link lever ...

Page 110: ...Repairs and Adjustments 4 16 5 08 Phaser 3435 Figure 10 Jam holder Jam link lever ...

Page 111: ...e machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Top Cover remove the Rear Cover Left Right REP 3 2 Remove the four screws securing the Top Cover as shown below Figure 1 ...

Page 112: ...airs and Adjustments 4 18 5 08 Phaser 3435 3 To remove the Top Cover first lift the Top Cover with a light pressure to the direction of arrow Then unplug the OPE Harness as shown below Figure 2 OPE harness ...

Page 113: ...Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Remove the top cover REP 5 2 Remove the six screws securing the OPE PBA and LCD Panel to the Top Cover and remove it as shown below Figure 1 LCD panel OPE PBA ...

Page 114: ...Repairs and Adjustments 4 20 5 08 Phaser 3435 3 Release the key assembly Figure 2 Top cover Key assembly ...

Page 115: ...hine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Side Cover Left Right remove the Rear Cover REP 3 Top Cover REP 5 2 Remove the one screw securing the Right Side Cover as shown below Figure 1 ...

Page 116: ... the bottom of the Right Side Cover and pull it to the right side in the direction of arrows as shown below CAUTION Be careful not to damage the hooks when remove the Side Cover Left Right Figure 2 4 Remove the one screw securing the Left Side Cover as shown below Figure 3 ...

Page 117: ...Repairs and Adjustments Phaser 3435 5 08 4 23 5 Apply light pressure to the bottom of the Left Side Cover and pull it to the left side in the direc tion of arrows as shown below Figure 4 ...

Page 118: ...Repairs and Adjustments 4 24 5 08 Phaser 3435 6 If necessary pull the DIMM Cover in the direction of arrow and remove it as shown below Figure 5 Left side cover DIMM cover ...

Page 119: ...icity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Shield Controller Assembly remove the Side Cover Left REP 7 2 Unplug the all connectors from the Main PBA Figure 1 ...

Page 120: ...er 3435 3 Remove the three screws securing the Shield Controller Assembly and remove it Figure 2 4 Remove the five screws securing the Main PBA to the Shield and remove it Figure 3 Shield controller assembly Insulator sheet Shield Main PBA ...

Page 121: ...Repairs and Adjustments Phaser 3435 5 08 4 27 5 The connectors are located as shown below Figure 4 LED OPE LCD OPE Cartridge LSU Thermistor MPF SEN MPF REGI Pick up LSU S W BLDC Duplex USB Line Engine ...

Page 122: ...injury Moving parts can cause injury 1 Before removing the Drive Assembly remove the Side Cover Left REP 7 2 Remove the six screws securing the Drive Assembly and remove it Figure 1 Note The six screws have numbers stamped into the Drive Assembly base plate When refitting the Drive Assembly tighten the screws the order they are numbered Only screws numbered 1 to 5 are fitted at this stage Screw 6 ...

Page 123: ...Repairs and Adjustments Phaser 3435 5 08 4 29 3 If necessary remove the four screws securing the BLDC Motor Assembly and remove it Figure 2 Gear bracket assembly Harness BLDC motor assembly ...

Page 124: ...er supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Duplex Drive Assembly remove the Side Cover Right REP 7 2 Unplug the connector from the Connection PCB and remove the three screws securing the Duplex Drive Unit and remove it Figure 1 Connection PCB Duplex motor Duplex drive assembly ...

Page 125: ...Repairs and Adjustments Phaser 3435 5 08 4 31 3 If necessary remove the two screws securing the Duplex Motor and remove it Figure 2 Harness Bracket assembly Duplex motor ...

Page 126: ...nnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Shield SMPS Assembly remove the Side Cover Right REP 7 Duplex Drive Assembly REP 10 2 Unplug the two connectors HVPS Fuser Figure 1 Fuser connector HVPS connector ...

Page 127: ...the three screws securing the Shield SMPS Assembly and remove it Figure 2 4 Unplug the connector AC Inlet and remove the four screws securing SMPS and remove it Figure 3 Shield SMPS assembly AC inlet connector SMPS Insulator sheet Shield SMPS with AC inlet ...

Page 128: ...tricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Connection PCB remove the Side Cover Right REP 7 2 Unplug the all connectors Figure 1 Connection PCB ...

Page 129: ...ments Phaser 3435 5 08 4 35 3 Remove the two screws securing the Connection PCB and remove it Figure 2 4 The connectors are located as shown below Figure 3 Connection PCB HVPS FAN duplex exit motor Duplex motor Fan main ...

Page 130: ...machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Fuser Drive Assembly remove the Side Cover Right REP 7 2 Unplug the connector from the Connection PCB Figure 1 Connection PCB Fuser drive ...

Page 131: ...8 4 37 3 Remove the three screws securing the Fuser Drive Assembly and remove it Figure 2 4 If necessary remove the two screws securing the Step Motor and remove it Figure 3 Fuser drive assembly Step motor Harness Fuser exit bracket assembly ...

Page 132: ...nect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Fan remove the Side Cover Right REP 7 2 Unplug the two connectors from the Connection PCB as shown below Figure 1 Connection PCB Main fan Duplex fan ...

Page 133: ...Repairs and Adjustments Phaser 3435 5 08 4 39 3 Remove the two screws securing the Fans and then pull the Fans Main Duplex Figure 2 Duplex fan Main fan ...

Page 134: ...ssette 2 To remove the Pick Up Roller Assembly first lift the notch attached to the Pick Up Roller Assembly from the Shaft then slide the Pick Up Roller Assembly from left to right and it will be released completely as shown below Figure 1 3 To remove the Shaft first release the locker and slide the Shaft from left to right then lift the notch attached to the Cam so that it s released from the Sha...

Page 135: ...Repairs and Adjustments Phaser 3435 5 08 4 41 Figure 2 Cam Bush Locker Shaft ...

Page 136: ... machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Duplex Guide Housing remove the Pick Up Roller Assembly REP 15 2 Remove the two screws securing the Duplex Guide Housing Figure 1 Duplex guide housing ...

Page 137: ... 43 3 Unplug the one connector Photo Interrupter and remove the Duplex Guide Housing with Feed Roller as shown below Figure 2 4 Pull the Feed Roller from the Bushing Figure 3 Photo interrupter connector Duplex guide housing Feed roller Bushing ...

Page 138: ...upply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the HVPS Housing remove the Duplex Drive Assembly REP 10 Unplug the HVPS Connector REP 11 Pick Up Roller Assembly REP 15 Duplex Guide Housing REP 16 2 Remove the eight screws securing the HVPS Housing as shown below Figure 1 HVPS housing ...

Page 139: ...g the connector for connector PBA and SMPS first Unplug the other Connections Figure 2 4 If necessary remove the three screws securing the HVPS and remove it Figure 3 Duplex motor Duplex guide housing Engine Connection PBA SMPS HVPS Insulator sheet Shield ...

Page 140: ...r supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Cover Mid Front remove the Top Cover REP 5 Side Cover REP 7 2 Remove the six screws securing the Cover Mid Front and release two hooks in the centre CAUTION This cover is fragile take care when removing it Figure 1 Cover mid front ...

Page 141: ...chine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the MPF Housing remove the Cover Mid Front REP 18 2 Remove the four screws securing the MPF Housing and remove it Figure 1 MFP housing ...

Page 142: ...embly first lift the notch attached to the left side Stopper so that it s slide the right to left from the Shaft then left side Idler slid the right to left from the Shaft and take out the MP Pick Up Assembly as shown below Figure 2 Idler Stopper MP pick up assembly MPF housing ...

Page 143: ... supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Feed Roller Parts remove the Pick Up Roller Assembly REP 15 Duplex Guide Housing REP 16 Cover Mid Front REP 18 MPF Housing REP 19 2 Remove the two screws securing the both side of the Guide Paper and then remove the Guides Figure 1 Guide paper ...

Page 144: ...djustments 4 50 5 08 Phaser 3435 3 Pull up the Feed Idle Shaft and the Bushes with Spring Figure 2 4 Release the E Ring securing the Feed 2 Gear and remove it Figure 3 Feed idle shaft Spring Bush E ring Feed 2 gear ...

Page 145: ...emove the Feed Bracket Unit and Feed 2 Shaft Figure 4 6 If necessary release the three E Rings Pull up the Feed 1 Roller from the Bushing as the Gears T2 Idle Retard Idle and then remove the Gears from the Feed Bracket as shown below Figure 5 Feed bracket unit Feed2 shaft Idle gear E ring Retard gear T2 idle gear ...

Page 146: ...d Adjustments 4 52 5 08 Phaser 3435 7 Remove the Clutch Unit as shown below Figure 6 8 Pull up the Feed 1 Roller from the Bushing as shown below Figure 7 Clutch unit Feed shaft Feed 1 gear assembly Feed 1 roller ...

Page 147: ...om the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Pick Up Gear Assembly Solenoids remove the Duplex Guide Housing REP 16 Feed Bracket Unit REP 20 2 Release the Pick Up Gear Assembly and Pick Up Gear Shaft as shown below Figure 1 Pickup gear assembly Pick up gear shaft ...

Page 148: ...Repairs and Adjustments 4 54 5 08 Phaser 3435 3 Remove the two screws securing the Manual Solenoid and Feed Solenoid and then remove the Solenoids as shown below Figure 2 Feed solenoid Manual solenoid ...

Page 149: ...tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Exit Roller you remove the Top Cover REP 5 Side Cover REP 7 Fuser Drive Assembly REP 13 2 Remove the Exit Gear and release the Bearing at one end then remove the Roller Exit F Down and Exit Roller Rack as shown below Figure 1 Exit gear Roller exit F down Exit roller rack Bea...

Page 150: ...ord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury WARNING Avoid exposure to laser beam Invisible laser radiation 1 Before removing the LSU remove the Top Cover REP 5 Side Cover REP 7 2 Remove the four screws securing the LSU and remove it Figure 1 LSU ...

Page 151: ...ng tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the CRUM 2 PBA remove the Top Cover REP 5 Side Cover REP 7 LSU REP 23 2 Remove the one screw securing the CRUM 2 PBA and remove it and then release the four Terminals as shown below Figure 1 Note Be aware of the Terminals to ensure they are not lost 3 28 CRUM2 PBA Terminal ...

Page 152: ...connect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury 1 Before removing the Transfer Roller Parts remove the Cover Mid Front REP 18 LSU REP 23 2 Remove the three screws securing the Transfer Earth and remove it Figure 1 Transfer earth ...

Page 153: ...he Transfer Roller first pull the TR Holder and then take out the Transfer Roller as shown below Figure 3 Note Do not grab the rubber part of the Transfer Roller it may cause a malfunction due to a foreign object HolD the both side of the Transfer Roller when replacing it PTL holder Transfer roller TR holder ...

Page 154: ...Repairs and Adjustments 4 60 5 08 Phaser 3435 This page is intentionally blank ...

Page 155: ...PL 4 Rear Cover Assembly 5 8 PL 5 OPE Cover Assembly 5 10 PL 6 Frame 1 of 3 5 12 PL 7 Frame 2 of 3 5 14 PL 8 Frame 3 of 3 5 16 PL 9 MP Assembly 5 18 PL 10 Main Drive Assembly 5 20 PL 11 Fuser Drive Assembly 5 22 PL 12 Duplex Unit Optional 5 24 PL 13 Fuser Unit 1 of 2 5 26 PL 14 Fuser Unit 2 of 2 5 28 PL 15 Cassette Unit 5 30 ...

Page 156: ...Parts List 5 2 5 08 Phaser 3435 PL 1 Main Parts List ...

Page 157: ...TRANSFER 1 5 1 13 2 GEAR TRANSFER 1 5 1 14 122N00259 UNIT LSU 1 REP 23 5 1 15 MEA COVER 1 5 1 16 ELA UNIT INITIAL DEVE CARTRIDGE PRINT 1 5 1 17 050N00535 MEA UNIT CASSETTE 1 5 1 24 CBF HARNESS EXIT MTR 1 5 1 25 CBF HARNESS MAIN MTR 1 5 1 26 101N01422 MEA UNIT DUPLEX 1 5 1 27 SHIELD P SMPS 1 REP 11 5 1 28 CBF HARNESS AC INLET 1 5 1 29 CABLE CLAMP 3 5 1 30 SHEET INSULATOR_SMPS 1 REP 11 5 1 31 112N00...

Page 158: ...Parts List 5 4 5 08 Phaser 3435 PL 2 Cover Assembly ...

Page 159: ...P 18 5 2 1 1 COVER M_MIDDLE 1 5 2 1 2 PMO M SUB ACTUATOR 1 5 2 1 3 CAP M_SUB ACTUATOR 1 5 2 2 MEA COVER TOP 1 REP 5 5 2 2 1 COVER M_TOP 1 5 2 2 2 PMO STACKER RX 1 5 2 2 3 PMO SUB STACKER 2 5 2 3 MEA COVER FRONT 1 5 2 4 MEA COVER SIDE L 1 REP 7 5 2 4 1 COVER M_SIDE L 1 5 2 4 2 COVER M_DIMM 1 5 2 5 MEA COVER SIDE R 1 REP 7 5 2 6 MEA COVER REAR 1 REP 3 ...

Page 160: ...Parts List 5 6 5 08 Phaser 3435 PL 3 Front Cover Assembly ...

Page 161: ...FRONT 1 REP 1 5 3 1 COVER M_FRONT 1 5 3 2 HOLDER M_LOCKER 1 5 3 3 SPRING ETC CIS C2 1 5 3 4 KNOB M_LOCKER 1 5 3 5 TRAY M ASF_INPUT 1 5 3 6 TRAY M LINK_MP 2 5 3 7 TRAY M ASF_INPUT UPPER 1 5 3 8 GEAR PINION 1 5 3 9 ADJUST M_MP R 1 5 3 10 ADJUST M_MP L 1 5 3 11 TRAY M ASF_FOLDER 1 5 3 12 MP TRAY ASSEMBLY 1 REP 2 ...

Page 162: ...Parts List 5 8 5 08 Phaser 3435 PL 4 Rear Cover Assembly ...

Page 163: ...mbly No SEC Code Description QT y Remark 5 8 No Part No Description QT y Remark 5 4 0 MEA COVER REAR 1 5 4 1 COVER REAR 1 5 4 2 COVER M_FACE UP 1 5 4 3 COVER M STACKER REAR 1 5 4 4 GUIDE OUTPUT FUSER 1 5 4 5 STOPPER M STRAP 1 5 4 6 GUIDE OUTPUT F UPPER 1 ...

Page 164: ...Parts List 5 10 5 08 Phaser 3435 PL 5 OPE Cover Assembly ...

Page 165: ...Parts List Phaser 3435 5 08 5 11 PL 5 OPE Cover Assembly No Part No Description QT y Remark 5 5 1 MEA COVER TOP 1 REP 5 5 5 2 KEYS ASSEMBLY 1 REP 6 5 5 3 PBA SUB OPE 1 REP 6 ...

Page 166: ...Parts List 5 12 5 08 Phaser 3435 PL 6 Frame 1 of 3 ...

Page 167: ...2 HOUSING M_PICK UP 1 5 6 3 9 3 ROLLER PICK UP 1 5 6 3 10 SHAFT PICK UP 1 5 6 3 11 CAM SHAFT PICK UP 1 5 6 3 12 PMO BUSHING_P U MP 1 5 6 3 13 022N02293 ROLLER FEED 1 5 6 4 SHAFT FEED IDLE 1 REP 20 5 6 5 BUSH M FEED IDLE 2 5 6 8 005N01031 MEA UNIT CLUTCH 1 REP 20 5 6 8 1 SHAFT FEED 1 5 6 8 2 PMO HUB CLUTCH 1 5 6 8 3 SPRING TS 1 5 6 8 4 PMO COLLAR_SPRING 1 5 6 8 5 GEAR FEED 1 1 5 6 9 MEA UNIT BRACKE...

Page 168: ...Parts List 5 14 5 08 Phaser 3435 PL 7 Frame 2 of 3 ...

Page 169: ...1 REP 21 5 6 23 GROUND P DRIVE 1 5 6 24 GROUND P PUSH BUSHING 1 5 6 25 GROUND P DRIVE2 1 5 6 26 CABLE CLAMP 1 5 6 27 SPRING ETC GUIDE DEVE 2 5 6 28 PMO PLATE GUIDE DEVE_L 1 5 6 29 PMO PLATE GUIDE DEVE_R 1 5 6 30 GROUND P SHIELD 1 5 6 31 TERMINAL P_CRUM 4 5 6 32 HOLDER BEARING EXIT F DOWN 2 5 6 33 022N02081 MEA RACK EXIT ROLLER 1 REP 22 5 6 34 ROLLER EXIT F DOWN 1 5 6 35 PBA SUB TERMINAL 1 REP 24 5...

Page 170: ...Parts List 5 16 5 08 Phaser 3435 PL 8 Frame 3 of 3 ...

Page 171: ...6 53 SPRING ETC TR 2 5 6 54 PLATE P PUSH BUSHING 2 5 6 55 HOLDER M PTL R2 1 5 6 56 IPR P EARTH TRANSFER 1 REP 25 5 6 57 SPRING ETC TR L HAWK 1 5 6 58 BUSH M TR L 1 5 6 59 PMO BUSHING_TR L 1 5 6 60 GROUND P EARTH TR 1 5 6 61 ELA UNIT FUSER 220V 1 5 6 61 ELA UNIT FUSER 110V 1 5 6 62 FOOT BACK 2 5 6 63 SPRING TS 3 5 6 64 HOLDER M_ACT REGI 1 5 6 65 LEVER M_ACTUATOR REGI 1 5 6 66 LEVER M_ACT DUP OUT 1 ...

Page 172: ...Parts List 5 18 5 08 Phaser 3435 PL 9 MP Assembly ...

Page 173: ...ION PAD 1 5 9 8 SPRING ETC EXIT ROLL FD 1 5 9 9 PLATE P KNOCK UP_MP 1 5 9 10 PMO ROLLER CAM MP 1 5 9 11 RPR PAD CASSETTE 1 5 9 12 SPRING ES 2 5 9 13 HOLDER M SENSOR_MP 1 5 9 14 PHOTO INTERRUPTER 1 5 9 15 PMO M ACT EMPTY MP 1 5 9 16 CBF HARNESS MPF SEN 1 5 9 17 130N01366 MEA PICK UP_MP 1 REP 19 5 9 17 1 130N01534 RUBBER PICK UP MP 1 5 9 17 2 HOUSING M_PICK UP_MP 1 5 9 17 3 HOUSING M PICK UP2_R2 1 5...

Page 174: ...Parts List 5 20 5 08 Phaser 3435 PL 10 Main Drive Assembly ...

Page 175: ...ion QT y Remark 5 10 0 007N01561 ELA UNIT MAIN DRIVE 1 REP 9 5 10 1 MOTOR DC BLDC MAIN 1 REP 9 5 10 2 BRACKET P GEAR MAIN 1 5 10 3 BRACKET P MOTOR MAIN 1 5 10 4 GEAR OPC RDCN 93 61 1 5 10 5 GEAR OPC DRV 113 33 1 5 10 6 GEAR FEED RDCN 55 18 2 5 10 7 WASHER PLAIN 2 5 10 8 GASKET 2 ...

Page 176: ...Parts List 5 22 5 08 Phaser 3435 PL 11 Fuser Drive Assembly ...

Page 177: ...ription QT y Remark 5 11 0 ELA HOU FUSER DRIVE 1 REP 13 5 11 1 BRACKET P FUSER EXIT 1 5 11 2 127N07560 MOTOR STEP MAIN 1 REP 13 5 11 3 GEAR EXIT RDCN 87 24 1 5 11 4 RING E 1 5 11 5 RING E 2 5 11 6 GEAR FUSER RDCN IN 95 1 5 11 7 GEAR RDCN FUSER OUT 1 5 11 8 GEAR HUB CLUTCH 1 5 11 9 GEAR FUSER IDLE FR 1 ...

Page 178: ...Parts List 5 24 5 08 Phaser 3435 PL 12 Duplex Unit ...

Page 179: ...FEED DUP 4 5 12 4 ROLLER FEED_DUP2 1 5 12 4 ROLLER FEED_DUP 1 5 12 5 PULLEY 18_DUP 2 5 12 6 GEAR EXIT F DOWN 1 5 12 7 SCREW TAPTITE 2 5 12 8 RING C 1 5 12 9 BELT TIMMING 1 5 12 10 TERMINAL P GND DUP 2 5 12 11 GUIDE M_UPPER DUP 1 5 12 12 SPRING TS 2 5 12 13 PCT SILP WASHER 4 5 12 14 ROLLER M IDLE_ DUP 2 5 12 15 SHAFT IDLE ROLL DUP 2 5 12 16 SCREW TAPTITE 4 ELA UNIT ROLLER_DUP2 1 ELA UNIT ROLLER_DUP...

Page 180: ...Parts List 5 26 5 08 Phaser 3435 PL 13 Fuser Unit 1 of 2 ...

Page 181: ...PRESSURE 1 5 13 4 022N02301 ROLLER PRESSURE 1 5 13 5 022N02366 ROLLER HEAT 1 5 13 6 BUSH HR_R 2 5 13 7 GEAR FUSER 1 5 13 8 BEARING BALL 2 5 13 9 SPRING TS 2 5 13 10 GUIDE INPUT 1 5 13 11 CAP LAMP_L 1 5 13 12 FRAME FUSER 1 5 13 13 GUIDE REAR 1 5 13 14 LEVER LINK JAM 2 5 13 15 SPRING ES 1 5 13 16 HOLDER JAM 2 5 13 17 BRACKET FUSER 1 5 13 18 CAP LAMP_R 1 5 13 19 HOLDER M_REAR_LEVER 1 5 13 20 SPRING C...

Page 182: ...Parts List 5 28 5 08 Phaser 3435 PL 14 Fuser Unit 2 of 2 ...

Page 183: ...EXIT 1 5 14 31 MEC BRUSH ANTISTATIC 1 5 14 32 ELECTRODE EARTH 1 5 14 33 GEAR IDLE 23 FUSER 2 5 14 34 BUSH PR_1ST 2 5 14 35 BUSH PR_2ND 2 5 14 36 SCREW TAPTITE 4 5 14 37 SCREW TAPTITE 5 5 14 38 SCREW TAPTITE 3 5 14 39 130N01489 THERMISTOR NTC ASSY 1 5 14 40 130N01490 THERMOSTAT 1 5 14 41 122N00260 LAMP HALOGEN 110V 1 5 14 41 122N00261 LAMP HALOGEN 220V 1 5 14 42 CBF HARNESS FUSER CON 1 5 14 43 CBF ...

Page 184: ...Parts List 5 30 5 08 Phaser 3435 PL 15 Cassette Unit ...

Page 185: ... HOLDER M PAD 1 5 15 4 2 SHEET HOLDER PAD R2 1 5 15 4 3 IPR PLATE PAD 1 5 15 4 4 RPR FRICTION PAD 1 5 15 5 SPRING ETC EXIT ROLL FD 1 5 15 6 PLATE P KNOCK_UP 1 5 15 7 SPRING CS 2 5 15 7 RPR PAD CASSETTE 1 5 15 8 CAM M KNOCK UP 1 5 15 9 FRAME M_CASSETTE 1 5 15 10 GUIDE M EXTENSION L2 1 5 15 11 PMO EXTENSION SMALL 1 5 15 12 PMO PLATE_LOCKER 1 5 15 13 SPRING ETC LOCKER PLATE 1 5 15 14 COVER M_SUB CST ...

Page 186: ...Parts List 5 32 5 08 Phaser 3435 This page is intentionally blank ...

Page 187: ...Parts Specifications 6 15 GP 4 Screws Used in the Printer 6 34 GP 5 System Set up 6 37 GP 6 Download and Reset Firmware 6 41 GP 7 Tips for Avoiding Paper Jams 6 43 GP 8 Acronyms and Abbreviations 6 44 GP 9 Selecting Printer Locations 6 47 GP 10 Parts Life Cycle Maintenance Table 6 48 GP 11 Print Cartridge Service 6 49 GP 12 Control Panel 6 51 GP 13 Service Log 6 52 ...

Page 188: ...General Procedures and Information 6 2 5 08 Phaser 3435 This page is intentionally blank ...

Page 189: ...ee below for product specifications General Print Engine Controller S W Item Condition Description Engine Speed Simplex Up to 33 ppm in A4 35 ppm in Letter Duplex Up to 17 ipm in A4 17 5 ipm in Letter Warmup time From Sleep Less than 15 sec Cold warm Up time 15sec FPOT From Ready Less than 8 5 sec From Idle Less than 23 5 sec From Coldboot Less than 30 sec Resolution Up to 1 200 x 1 200 dpi effect...

Page 190: ...External SPX IPX TCP IP SNMP HTTP 1 1 Supporting OS Microsoft Windows 98 ME 2000 XP 2003 Microsoft Windows NT 4 xMac OS8 6 and above Various Linux OS including Red Hat Cal dera Debian Mandrake Slackware SuSE and Turbo LinuxNovell 4 x 5 x 6 x Application RCP N A Status Monitor N A Smart Panel YES RCP SM Network Management SAS SetIP Interface Parallel USB IEEE 1284 USB 2 0 Wired Network Ethernet 10 ...

Page 191: ...ain paper Thick Thin Recycled Archive Media weight 16 28lb 60 to 105g Sensing Paper empty sensor Optional Cassette Tray Capacity 250 sheets 75g Media sizes A4 A5 Letter Legal Executive Folio Oficio ISO B5 JIS B5 Media types Plain paper Thick Thin Recycled Archive Media weight 16 28lb 60 to 105g Sensing Paper empty sensor Output Stacking Capacity Face Down 150 sheets 75g Face Up 1 sheet 75g Output ...

Page 192: ...9 200 sheets per year 767 sheets per month 38 sheets per day 5 2 Max Monthly Duty 35 000 sheets 5 3 MPBF 100 000 sheets 5 4 MTTR 30 min 5 5 SET Life Cycle 250 000 sheets or 5 years whichever comes first 5 6 RDS Comm Mode Yes Operation Yes Item Condition Description Acoustic Noise Level Sound Power Pres sure Printing Less than 52 0 dBA Standby Less than 26 0 dBA Sleep Back Ground Level Power Consum...

Page 193: ...cription Memory Upgradable Mem Slot 1 EA Upgradable Mem Type 100 Pin SDRAM DIMM Upgradable Mem Unit 128MB 256MB Sensor Paper Empty YES Paper Size NO Media Type NO Paper Full NO Service Service Item Period 1 Transfer Roller 70K pages 2 Fuser Unit 80K pages 3 Pick up Roller 150K pages ...

Page 194: ...f Asic SPGPv3 parts Memory parts Engine Interface parts and it functions as Bus Control I O Handling drivers PC Interface by CPU Memory Access supports 16bit Operation and Program Memory 32MB and Working Memory as well The paper path is consisted of 250 sheets Cassette containing friction Pad pickup roller feed roller for functioning as registration Earth transfer for guiding the transfer inlet Gu...

Page 195: ... 6 9 Feeding Section Feeding Method Universal Cassette Type Feeding Standard Centre Loading Feeding Capacity Cassette 250 Sheets 75g 20lb Standard Paper Figure 2 Figure 3 Transfer Assembly In Warranty Life time Within 70 000 sheets printing Cassette MPF ...

Page 196: ...formation 6 10 5 08 Phaser 3435 Figure 4 Product specification and feature Driver Assembly MAIN Motor assembly is for Cassette MPF and Print Cartridge EXIT Motor assembly is for fuser exit roller and the initial duplex feeding ...

Page 197: ...ure 5 Figure 6 Fuser Assembly Fusing Type Lamp Type Heat Roller 28 3 with 0 1 Crown Pressure Roller Pressure Roller 2 electrically conductive Thermistor Temperature Detecting Sensor Thermostat Overheat Protection Device Drive assembly Connection PCB Duplex motor ...

Page 198: ...leaning Mechanical Cleaning by the cleaning blade The recycled toner Trash room for the recycled toner No shutter for protecting the OPC Drum Trouble Temperature Control Concept Open Heat Error 50 degrees C for 20 sec at warm up Over Heat Error 240 degrees C over for 2 sec or 220 degrees C over for 20 sec at ready or printing 200 degrees C over for 10 sec at standby Low Heat Error Standby 130 degr...

Page 199: ...General Procedures and Information Phaser 3435 5 08 6 13 Figure 8 Duplex Unit Available Paper Letter Legal Folio Oficio and A4 ...

Page 200: ...General Procedures and Information 6 14 5 08 Phaser 3435 Figure 9 Optional Tray SCF For customer convenience in managing paper Capacity 250 sheets Figure 10 ...

Page 201: ...2 Separating Pad Pressure 190gf Feeding Pressure Cassette 250 gf 10 SPRING H mm based on 1 sheet 320 gf 10 SPRING H mm based on 250 sheet Paper Exit Type Face Down Feed Roller Driver Solenoid Transfer Assembly It is consisted of PTL pre transfer lamp and Transfer Roller The PTL sends a light to the OPC drum makes the current on the drum surface to low and improve the transfer efficiency The trans ...

Page 202: ... dia Motor 888 75 rpm 711 pps PM 42 dia Motor 1156 25rpm 1850 pps It is a power delivery unit by gearing BLDC 62 dia Motor Pickup Feeder Developer PM 55 dia Motor Fuser Exit PM 42 dia Motor Duplex Process Speed Print Speed 33 35 PPM based on A4 LTR Process Speed 211 78 mm sec Jitter Vertical 0 018 or less in Vision System Horizontal within 2 of partial magnificence error Orthogonality SPEC 1 0 mm ...

Page 203: ...s C less Overheat 210 degrees C less Heat Roller Length 247 5mm Valid length 224mm OD 28 3 0 05 0 03 Tubing incl Crown 0 09 0 15 Material AL AL5052 PFA Tubing Thickness 0 9mm Coating Material PFA 100 Coating Thickness 20um Thickness after abrasion GND Type H R Bearing Grounding type By SECC Fuser lower frame Pressure Roller Shaft Length 251 3mm Material SUM Thickness 6 dia 14 dia RUBBER portion Ru...

Page 204: ...or and the engine detects the HSYNC signal to arrange the vertical line of the image on the paper After detecting the HSYNC signal the image data is sent to the LSU to arrange the its margin on the paper The one side of the polygon mirror is one line for scanning Print Cartridge In the print cartridge the OPC unit and the developer unit are in a body The OPC unit has OPC drum and charging roller a...

Page 205: ...coefficient u 0 1 0 5 70gf 50mm min OHP 3M CG3300 Life 100 000 sheets or more Supply Roller Rotary Speed 131 98 mm sec Roller Bias 370V 550V Control Type Bias Roller material Nylon Fur Structure Closed cell Resistance 0 6E 05 3 0E 06 ohms N N cond Hardness 16 25 degrees Asker C Valid Length 218 mm OD 11 2 0 1 mm Shaft material SUM 24L Non electrolysis Ni Coating Shaft OD 8 2 mm 0 0 05 Driver Gear ...

Page 206: ...L 300 gf R 350 gf Roller surface roughness Ra 1 8 um or less shaft direction Roller life 10 000 sheets or more Roller Voltage 1 25 1 70 KV Engine H W Specifications Main Board The Engine Board and the Controller Board are in one united board and it is consisted of CPU part and print part in functional aspect The CPU is functioned as the bus control I O handling drivers and PC interface The main bo...

Page 207: ...Single Beam LVDS Pad VDO HSYNC UART 5 Channels 1 Channels Supports DMA Operation PCI Controller 32Bits 33 66MHz PCI Local Bus Specification rev2 2 Complaint Host Agent Mode Support 4 Devices in Host Mode NAND Flash Controller 8 16Bits H W EEC Generation Auto Boot Mode Using Internal SRAM 4KB MAC 10M 100Mbps Full IEEE 802 3 Compatibility Engine Controller LSU Interface Unit Step Motor 2 Channels PW...

Page 208: ...andom Access Time 10 us Max Serial Page Access Time 50ns Min DRAM It is used as Swath Buffer System Working Memory Area etc when printing It stores Font List compressed into Flash memory on DRAM and uses it as PCL font in case of model for export Capacity 64M Byte Basic up to 320Mbyte User Option Type SDRAM 100MHz 133MHz 16bit Others The Option PBA can be mounted for supporting the serial communic...

Page 209: ...per is inserted or not is detected by CRUM After the developer is mounted the sub CRUM can read the information of print cartridge from contact with CRUM involved in print cartridge If the information of print cartridge is invalid it will show invalid sign on a LCD or LED Paper Exit Sensing It detects paper state whether paper gets out from the set with operation of exit sensor on the HVPS and act...

Page 210: ...the System It takes 110V 220V and outputs the 5V 24V to supply the power to the main board The HVPS board creates the high voltage of THV MHV Sup ply Dev and supplies it to the developer part for making best condition to display the image The HVPS part takes the 24V and outputs the high voltage for THV MHV BIAS The high voltage out put is supplied to the toner OPC cartridge and transfer roller HVP...

Page 211: ...e Signal is controlled with low The output fluctuation range is big because there is no Feedback control Developing Voltage DEV Input Voltage 24 V DC 15 Output Voltage 200V 600V DC 20 V Output Voltage Fluctuation range PWM Control Input contrast of the output stability degree 5 or less Loading contrast 5 or less Output Voltage Rising Time 50 ms Max Output Voltage Falling Time 50 ms Max Output Load...

Page 212: ...tput channels Which are 5V and 24V AC Input Input Rated Voltage AC 220V 240V AC 110V 127V Input Voltage fluctuating range AC 198V 264V AC 99V 135V Rated Frequency 50 60 Hz Frequency Fluctuating range 47 63 Hz Input Current Under 4 0Arms 2 0Arms But the status when e coil is off or rated voltage is inputted outputted Table 1 Rated output power NO ITEM CH1 CH2 Remark 1 Channel Name 5V 24 0V 2 Connec...

Page 213: ...eaking Current under 3 5mA Running Current under 40A PEAK AT 25 COLD START under 60A PEAK In other condi 5 Peak Loading Current 3 6 A 5 3 A 1ms 6 Ripple Noise Voltage 100mVp p Under 500mVp p 7 Maximum output 15W 105 6W 8 Peak output 18W 127 2W 1ms 9 Protection for loading shortage and overflow ing current Shut down or Fuse Pro tection Shut down or Output Voltage Drop NO ITEM System 1 Stand By Less...

Page 214: ...signal from engine control part When the HEATER ON signal is turned on at engine the LED of PC501 Photo Triac takes the voltage and flashes From the flashing light the Triac part light receiving part takes the voltage and the voltage is supplied to the gate of Triac and flows into the Triac As a result the AC current flows in the e coil and heat is occurred On the other hand when the signal is off...

Page 215: ...e Also the engine informs the error status of the main system And then the error message is displayed at LCD window or LED informing the error status of the user Low Heat Error When the engine is at stand by printing or warm up mode if the temperature of the fixing unit is lower than the specified temperature at each state and the lower temperature state is maintained during the specified time the...

Page 216: ... error is recovered LSU LSU receives the image data from PVC or HPVC and make the latent image on OPC sur face It uses the dual beam LD1 and LD2 But the control method of them is the same Just in comparison with the single beam the dual beam has the half of LSUs frequency The frequency of the dual beam the frequency of the single beam 2 The errors related to LSU are as follows By LReady When the p...

Page 217: ...understand and transfers data to spooler 3 Stand alone Application that offers the various printing application DMS Document Manage ment System RCP Remote Control Panel Printer Status Monitor Network Management in Window system 4 Web based Application that offers the same functions as Stand alone Application and RDC Remote Diagnosis Control in Web environment Firmware is made up of 1 Application E...

Page 218: ... functions management of print ing job printer administration Status monitor to monitoring the printer status by real time in Web independent environment on OS 3 Stand alone Application that is a similar Window software as same as above 2 4 Port Monitor that manages the network communication between spooler and Network Inter face Card or various additional application and Network Interface Card th...

Page 219: ...rnel receives this data from Host and then select emulation fit to data and start selected one After emulation job end Kernel sends the output bit map data to Engine using Printer Video Controller by clock type for LSU Engine print the received data to required paper with the sequential developing process 2 Case of using Network Interface Card After user start to print the wanted document to PCL s...

Page 220: ...SCREW TAPTITE PWH B M3 L10 NI PLT SWRCH18A 1 COVER TOP SCREW TAPTITE PWH B M3 L10 NI PLT SWRCH18A 4 DUP DRIVE ASS Y FRAME BASE SCREW TAPTITE PWH B M3 L10 NI PLT SWRCH18A 3 DUP FAN FRAME BASE SCREW TAPTITE PWH B M3 L10 NI PLT SWRCH18A 1 MAIN DRIVE ASS Y FRAME BASE SCREW TAPTITE PWH B M3 L10 NI PLT SWRCH18A 6 SHIELD CONTROL LER FRAME BASE SCREW TAPTITE PWH B M3 L10 NI PLT SWRCH18A 3 SHIELD SMPS FRAM...

Page 221: ...6 ZPC WHT SWRCH18A 1 S7 WH Short TRAY ASF INPUT UPPER GEAR PINION SCREW TAPTITE PWH B M3 L6 ZPC WHT SWRCH18A 1 SCREW TAPTITE PWH B M3 L6 ZPC WHT SWRCH18A 2 LCD COVER KEY MENU_LCD SCREW TAPTITE PWH B M3 L6 ZPC WHT SWRCH18A 2 GEAR PINION FRAME CASSETTE SCREW TAPTITE PWH B M3 L6 ZPC WHT SWRCH18A 1 S8 BH Short BRKT MOTOR BRKT GEAR SCREW TAPTITE BH S M3 L6 ZPC WHT SWRCH18A 4 SHIELD CONTROL LER PBA SCRE...

Page 222: ...General Procedures and Information 6 36 5 08 Phaser 3435 S11 BH Short LSU FRAME BASE SCREW TAPTITE BH B M4 L10 NI PLT SWRCH18A 4 S12 BH Long SCREW TAP TITE PH WSP B M3 L10 ZPC WHT SWRCH 18A 3 ...

Page 223: ...e control panel menus can be set while the printer is in use 1 Press Menu until the valid menu appears on the bottom line of the display and press OK 2 Press the Scroll buttons until the desired menu item appears and press OK 3 If the menu item has sub menus repeat step 2 4 Press the Scroll buttons to access the desired setting option or the required value 5 Press OK to save the selection An aster...

Page 224: ...General Procedures and Information 6 38 5 08 Phaser 3435 Figure 1 ...

Page 225: ...en data receive it ll Wake up Green On Ready status Blink Blink Slowly Data Comm status Blink Fast Printing status Red On Error which needs user action Toner Empty Paper Jam Paper Empty Cover Open etc Blink Recoverable Error Paper Mismatching Manual printing in MP Tray Warning status Warning just like supplies exchange Toner Low etc ...

Page 226: ... actions Ex Paper Mismatching Manual printing in MP Tray Error Just like hardware error which can not be fixed even if user does special action Ex Hsync Error LSU Error etc Including provider service error which need some special user or provider action sEx Toner Empty Paper Jam Paper Empty Cover Open etc Assert behaviour LCD model It shows the task name and the lines in LCD display LCD model It s...

Page 227: ...General Procedures and Information Phaser 3435 5 08 6 41 GP 6 Download and Reset Firmware Figure 1 ...

Page 228: ...firmware file to the laptop Connect a USB cable between the port on the rear of the machine and the laptop Drag and drop the upgrade file hd onto the dltool exe icon A DOS command window will open and the upgrade file will be submitted to the machine The upgrade should complete in approximately 5 minutes 3 USB Cable Case Save attached file at certain directory Start Download Rom file usbprbs b255_...

Page 229: ... from the tray while your printer is printing Flex fan and straighten paper before loading Do not use creased damp or highly curled paper Do not mix paper types in a tray Use only recommended print media Ensure that the recommended print side of print media is facing down in the tray or facing up in the multi purpose tray If paper jams occur frequently when you print on A5 sized paper Load the pap...

Page 230: ...Integrated Circuit ASSY Assembly BIOS Basic Input Output System BLDC Brush less Direct Current CMOS Complementary Metal Oxide Semiconductor CN Connector CON Connector CPU Central Processing Unit dB decibel dbA decibel A dBM decibel milliwatt DC Direct Current DCU Diagnostic Control Unit DPI Dot per Inch DRAM Dynamic Random Access Memory DVM Digital Voltmeter ECP Enhanced Capability Port EDC Embedd...

Page 231: ... of Electrical and Electronics Engineers Inc IPA Isopropy Alcohol IPM Images Per Minute LAN Local Area Network lb pound s LBP Laser Beam Printer LCD Liquid Crystal Display LED Light Emitting Diode L L Low temperature and low marshy place LSU Laser Scanning Unit MB megabyte MHz megahertz MPF Multi Purpose Feeder NIC Network Interface Card N N Normal temperature and normal mashy place NVRAM nonvolat...

Page 232: ...r Lamp PWM Pulse Width Modulation Q PID Quick Printer Initiating Device Q ty quantity RAM Random Access Memory ROM Read Only Memory SCF Second Cassette Feeder SMPS Switching Mode Power Supply Spool Simultaneous Peripheral Operation Online SW switch Sync syncronous or syncronization USB Universal Serial Bus WECA Wireless Ethernet Compatibility Alliance Table 1 Acronyms and Abbreviations Abbreviatio...

Page 233: ...to open the printer trays covers and allow for proper ventilation see dia gram below Provide the proper environment A firm level surface Away from the direct airflow of air conditioners heaters or ventilators Free of extreme fluctuations of temperature sunlight or humidity Clean dry and free of dust Figure 1 ...

Page 234: ... toner change Toner unin stalled Fuser 80K page Simplex Exhausted No Indication No Indication Replaced at Exhausted Transfer Roller 70K page Simplex Exhausted No Indication No Indication Replaced at Exhausted PickUP Roller 150K page Simplex Exhausted No Indication No Indication Replaced at Exhausted Symptoms Criterion Remarks White Black Point Clean Up OPC 10 times if disappeared no failure If con...

Page 235: ...rtridge Items written in below are detected by checking up memory information If the data of the EEPROM is broken it cannot be detected 1 Detecting existence of a print cartridge It detects whether a print cartridge is mounted or not 2 Detecting a serial number of a print cartridge 3 Detecting a print cartridge supplying company If it is not original it is not operated 4 Detecting an OPC rotating ...

Page 236: ...hat a toner in the print cartridge has been almost ended Prepare the new print cartridge Replace Cartridge Contents It means the life span of a print cartridge except a toner part has been ended Even though a case that a toner is refilled the rest of major parts have been ended so entire print cartridge might be replaced Solution If an Print Cartridge Life cycle Problem in a worst case a toner ove...

Page 237: ...ns 1 Menu Enters menu mode and scrolls through the available menus 2 Scroll Buttons Scroll through the options available in the selected menu and increase or decrease values 3 OK Confirms the selection on the display 4 Back Sends you back to the upper menu level 5 Stop Stops an operation at any time ...

Page 238: ...General Procedures and Information 6 52 5 08 Phaser 3435 GP 13 Service Log Service Log Use the service log to record all service procedures The service log is included at the end of the manual ...

Page 239: ...Wiring Data Phaser 3435 5 08 7 1 7 Wiring Data WD 1 Block Diagram 7 3 WD 2 Connection Diagram 7 4 ...

Page 240: ...Wiring Data 7 2 5 08 Phaser 3435 This page is intentionally blank ...

Page 241: ...Wiring Data Phaser 3435 5 08 7 3 WD 1 Block Diagram Figure 1 ...

Page 242: ...Wiring Data 7 4 5 08 Phaser 3435 WD 2 Connection Diagram Figure 2 ...

Page 243: ......

Page 244: ...allation Date Total Copy Meter Date of last service maintenance List damaged and affected part s of the machine by description and part number Description Part Number Location of product and affected part s Customer Identification Customer Name Name of Customer Contact Person Telephone Address E mail Fax Customer Service Engineer Identification Name required for Xerox serviced equipment Employee E...

Page 245: ...RAMS DATA INCLUDED OR ATTACHED Any damage to customer property No Yes Describe Did external emergency response provider s such as fire department ambulance etc respond No Yes Identify i e source names of individuals Apparent cause of incident identify part that is suspect to be responsible for the incident Preliminary actions taken to mitigate incident Instructions E mail or fax both pages of this...

Page 246: ...name and CBU District location code are fully completed NAME JOB TITLE ENGINEER NUMBER CONTACT TELEPHONE NUMBER DATE OPERATING COMPANY CBU DISTRICT LOCATION CODE PRODUCT AND PUBLICATION TITLE PUBLICATION REVISION DATE SOFTWARE REVISION LEVEL PAGE NUMBER COMMENT Please submit a marked up photocopy of the relevant pages CUSTOMER SATISFACTION QUESTION SET QUESTION NOT APPLICABLE VERY SATISFIED SATISF...

Page 247: ...XEROX EUROPE ...

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