Xerox Phaser 3330 User Manual Download Page 88

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If the paper does not come out with the duplex unit, go to the next step.

3. Insert the duplex unit back into the printer, aligning the edges of the unit with the

feed grooves on the inside of the printer.

a) Ensure that the duplex unit is fully pushed in.

b) Replace the tray 1 rear cover.

4. If prompted, follow the instructions on the control panel display to continue printing.

Xerox

Phaser

3330 Printer

7-20

User Guide

Troubleshooting

Summary of Contents for Phaser 3330

Page 1: ...Xerox Phaser 3330 Printer User Guide Version 1 0 September 2016 ...

Page 2: ...he United States and or other countries IBM and AIX are registered trademarks of International Business Machines Corporation in the United States and or other countries Microsoft Windows Vista Windows and Windows Server are registered trademarks of Microsoft Corporation in the United States and other countries Novell NetWare NDPS NDS IPX and Novell Distributed Print Services are trademarks or regi...

Page 3: ...of the Printer 2 1 Front View 2 1 Rear View 2 2 Internal Components 2 2 Control Panel 2 3 Information Pages 2 4 Accessing the Information Pages 2 4 Configuration Report 2 4 Power Saver Mode 2 5 Power Saver Levels 2 5 Setting the Power Saver Mode Timers at the Control Panel 2 5 Exiting Power Saver Mode 2 5 Administration Features 2 6 Xerox CentreWare Internet Services 2 6 Accessing Xerox CentreWare...

Page 4: ...b Service on Devices 3 9 Installing a WSD Printer Using the Add Device Wizard 3 9 Installing a WSD Printer Manually Using the Add Printer Wizard 3 10 AirPrint Mopria Google Cloud Print and NFC 3 10 4 Paper and Media 4 1 Supported Paper 4 1 Ordering Paper 4 1 General Paper Loading Guidelines 4 1 Paper That Can Damage Your Printer 4 1 Paper Storage Guidelines 4 2 Supported Paper Types and Weights 4 ...

Page 5: ...5 2 Selecting Windows Print Options for an Individual Job 5 3 Saving a Set of Commonly Used Printing Options for Windows 5 3 Macintosh Printing Options 5 3 Selecting Printing Options for Macintosh 5 3 Saving a Set of Commonly Used Printing Options for Macintosh 5 4 Linux Printing Options 5 4 Launching Xerox Printer Manager 5 4 Printing from a Linux Workstation 5 4 Printing Features 5 5 Printing on...

Page 6: ...nts from Wrong Tray 7 2 Automatic 2 Sided Printing Problems 7 2 Paper Tray Fails to Close 7 3 Printing Takes Too Long 7 3 Printer Fails to Print 7 3 Printer Makes Unusual Noises 7 4 Condensation has Formed Inside the Printer 7 5 Paper Jams 7 5 Minimizing Paper Jams 7 5 Locating Paper Jams 7 6 Clearing Paper Jams 7 8 Clearing Paper Jams from the Bypass Tray 7 8 Clearing Paper Jams from Tray 1 7 9 C...

Page 7: ...ns A 2 Weights and Dimensions A 2 Clearance Requirements for Standard Configuration A 2 Environmental Specifications A 3 Temperature A 3 Relative Humidity A 3 Elevation A 3 Electrical Specifications A 3 Power Supply Voltage and Frequency A 3 Power Consumption A 3 Performance Specifications A 4 Printer Warm up Time A 4 Print Speed A 4 B Regulatory Information B 1 Basic Regulations B 1 ENERGY STAR Q...

Page 8: ...ycling and Disposal C 1 All Countries C 1 North America C 1 European Union C 1 Domestic Household Environment C 1 Professional Business Environment C 2 Collection and Disposal of Equipment and Batteries C 2 Business Users in the European Union C 2 Disposal Outside of the European Union C 2 Battery Symbol Note C 3 Battery Removal C 3 Other Countries C 3 Xerox Phaser 3330 Printer vi User Guide Table...

Page 9: ...ur Xerox printer and supplies are designed and tested to meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been verified using Xerox materials only Note Unauthorized alterations which can include the a...

Page 10: ...tivate If any of these conditions occur do the following 1 Turn off the printer immediately 2 Disconnect the power cord from the electrical outlet 3 Call an authorized service representative Power Cord Use the power cord supplied with your printer Do not use an extension cord or remove or modify the power cord plug Plug the power cord directly into a properly grounded electrical outlet Ensure that...

Page 11: ...it breaker fuse or other safety device has been tripped Liquid is spilled into the printer The printer is exposed to water Any part of the printer is damaged Laser Safety This printer complies with laser product performance standards set by governmental national and international agencies and is certified as a Class 1 Laser Product The printer does not emit hazardous light because the beam is encl...

Page 12: ...ots or openings on the printer These openings are provided for ventilation and to prevent overheating of the printer Place the printer in an area where there is adequate space for operation and servicing Place the printer in a dust free area Do not store or operate the printer in an extremely hot cold or humid environment Do not place the printer near a heat source Do not place the printer in dire...

Page 13: ...x representative Maintenance Safety Do not attempt to perform any maintenance procedure that is not described specifically in the documentation supplied with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa Warning Do not use aerosol cl...

Page 14: ...printer Description Symbol Do not use paper attached with staples or any other form of binding clip Do not use folded creased curled or wrinkled paper Do not load or use inkjet paper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Add paper or media Paper jam Lock Unlock Xerox Phaser 3330 Printer 1 6 User Guide Safety ...

Page 15: ...USB Universal Serial Bus Postcard Load envelopes in the tray with the flaps closed and facing up Load envelopes in the tray with the flaps open and facing up Weight Data Transmission Paper Feeding Direction Indicator OK Button Print Menu Button 1 7 Xerox Phaser 3330 Printer User Guide Safety ...

Page 16: ...utton Power Wake Button Cancel Job Button Left Direction Indicator Right Direction Indicator Up Direction Indicator Down Direction Indicator WPS Button Wi Fi Protected Setup This item can be recycled For details refer to Recycling and Disposal Xerox Phaser 3330 Printer 1 8 User Guide Safety ...

Page 17: ...d supplies contact the following customer help lines 1 800 ASK XEROX 1 800 275 9376 United States and Canada 44 1707 353 434 Europe For product safety information in the United States go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe 1 9 Xerox Phaser 3330 Printer User Guide Safety ...

Page 18: ...Xerox Phaser 3330 Printer 1 10 User Guide Safety ...

Page 19: ...Indicator 2 7 Optional Feeder Tray 2 with 550 Sheet Capacity Card Reader Bay for optional NFC Enablement Kit 8 3 Control Panel Display Tray 1 with 250 Sheet Capacity 4 9 Bypass Tray and Extension USB Port 10 5 Control Board Cover Output Tray 2 1 Xerox Phaser 3330 Printer User Guide ...

Page 20: ...e Port Tray 1 Rear Access Cover 2 6 Power Receptacle Duplex Unit 7 3 Rear Door Power Switch 4 USB Cable Port Internal Components 3 1 Toner Cartridge Front Cover 2 Drum Cartridge Xerox Phaser 3330 Printer 2 2 User Guide Features ...

Page 21: ... the control panel display 6 Alphanumeric Keypad 2 Cancel Button 7 Arrow Buttons The up down and left right arrows are used to scroll through the options available in the selected menu as shown on the con trol panel display and to increase and decrease the values 3 Power On Off Button 8 Menu Button Enters Menu Mode and lets you access options and settings 4 2 3 Xerox Phaser 3330 Printer User Guide...

Page 22: ...ht arrow button 5 Press the Up Down arrow button and select Information A list of Information pages appear 6 Press the Up Down arrow button and select an information page to print 7 To select an information page press the Right arrow button and then select the OK button Configuration Report The Configuration Report provides product information including installed options network settings port setu...

Page 23: ... specified period of inactivity the control panel display turns off and the printer enters standby mode Setting the Power Saver Mode Timers at the Control Panel For details refer to the System Administrator Guide at www xerox com office 3330docs Exiting Power Saver Mode The printer exits Power Saver mode automatically when any of the following events occur You press a button on the control panel T...

Page 24: ... to access and configure any printer settings in Xerox CentreWare Internet Services You can view the IP address of your printer on the control panel display 1 At the printer control panel press the Menu button 2 Press the Up Down arrow button and select Information 3 Press the Right arrow button 4 Press the Down arrow button and select About this Printer 5 Press the Right arrow button 6 Press the ...

Page 25: ...ns click Maintenance Assistant 4 To send status information to Xerox click Start an Online Troubleshooting Session at www Xerox com 5 After the data is sent your browser is redirected to www xerox com to start your online troubleshooting session 2 7 Xerox Phaser 3330 Printer User Guide Features ...

Page 26: ... or from Xerox CentreWare Internet Services click Proper ties Services Printing Reports Information Pages From Xerox CentreWare Internet Services click Help Xerox CentreWare Internet Services docu mentation www xerox com office 3330supplies Order supplies for your printer www xerox com office businessresourcecenter A resource for tools and information including interactive tutorials printing templ...

Page 27: ...Hardware and cabling requirements vary for the different connection methods Routers network hubs network switches modems Ethernet cables and USB cables are not included with your printer and must be purchased separately Xerox recommends an Ethernet connection because typically it is faster than a USB connection and it provides access to Xerox CentreWare Internet Services Note If the Software and D...

Page 28: ... cable or an Ethernet cable The method you select depends on how your computer is connected to the network A USB connection is a direct connection and is the easiest to set up An Ethernet connection is used for networking If you are using a network connection it is important to understand how your computer is connected to the network For details refer to About TCP IP and IP Addresses Note Not all ...

Page 29: ...es To connect the printer 1 Connect the power cord to the printer and plug the cord into an electrical outlet 2 Connect one end of a Category 5 or higher Ethernet cable to the Ethernet port on the printer Connect the other end of the Ethernet cable to a correctly configured network port on a hub or router 3 Turn on the printer For details on configuring network settings refer to the System Adminis...

Page 30: ...the power switch to the On position If the power switch is on but the printer is powered off the printer was turned off using the control panel To switch on the printer press the power switch to the Off position and then to the On position 2 To turn off the printer Caution To prevent a printer malfunction perform the control panel shutdown first Do not plug or unplug the power cord while the print...

Page 31: ... Power Down Note When all of the control panel lights are off the printer power off sequence is complete Turning the power switch off is optional 3 5 Xerox Phaser 3330 Printer User Guide Installation and Setup ...

Page 32: ...t is configured to use DHCP If you use a cable or DSL router for information on IP addressing refer to the documentation for your router Installing the Software Before you install driver software verify that the printer is plugged in turned on connected correctly and has a valid IP address If you cannot find the IP address see Locating the IP Address of the Printer If the Software and Documentatio...

Page 33: ...k Search d From the list of discovered printers select your printer then click Next 9 If the printer still does not appear in the list of discovered printers and you do not know the IP address a Click Advanced Search b If you know the gateway address and subnet mask click the top button and enter the addresses into the Gateway and Subnet Mask fields c If you know the address of another printer on ...

Page 34: ...stall Software 9 Select your printer in the list of discovered printers then click Continue If your printer does not appear in the list of discovered printers a Click the Network Printer icon b Type the IP address of your printer then click Continue c Select your printer in the list of discovered printers then click Continue 10 To accept the print queue message click Continue 11 To accept the inst...

Page 35: ...low the driver package that you selected click the Installation Guide link then follow the installation instructions Other Drivers The following drivers are available for download at www xerox com office 3330drivers The Xerox Global Print Driver works with any printer on your network including those printers made by other manufacturers It configures itself for your individual printer at installati...

Page 36: ... In the Hostname or IP address field enter the printer IP address Click Next 9 Select an option for sharing the printer with others in your network 10 To identify the printer for sharing enter a share name location and comments to identify the printer Click Next 11 To set the printer as the default select an option To test the connection click Print a Test Page 12 Click Finish AirPrint Mopria Goog...

Page 37: ...eld Communication Near field communication NFC is a technology that enables devices to communicate when they are within 10 centimeters of each other You can use NFC to obtain the network interface to establish a TCP IP connection between your device and the printer For more information refer to the System Administrator Guide www xerox com office WC3335docs www xerox com office WC3345docs 3 11 Xero...

Page 38: ...Xerox Phaser 3330 Printer 3 12 User Guide Installation and Setup ...

Page 39: ...ll the paper trays Do not load paper above the maximum fill line in the tray Adjust the paper guides to fit the paper size If excessive jams occur use paper or other approved media from a new package Do not print on label media after a label has been removed from a sheet Use only paper envelopes Print envelopes 1 sided only Paper That Can Damage Your Printer Some paper and other media types can ca...

Page 40: ...tain constant temperatures and relative humidity Avoid storing paper in attics kitchens garages or basements These spaces are more likely to collect moisture Store paper flat either on pallets cartons shelves or in cabinets Avoid food or drinks in the area where paper is stored or handled Do not open sealed packages of paper until you are ready to load the paper into the printer Leave stored paper...

Page 41: ...rd 102 x 152 mm 4 x 6 in No 10 envelope 241 x 105 mm 4 1 x 9 5 in No 9 envelope 114 x 162 mm 4 5 x 6 38 in Monarch envelope 98 x 190 mm 3 9 x 7 5 in Index Card 76 2 x 127 mm 3 x 5 in C5 envelope 162 x 229 mm 6 4 x 9 in C6 envelope 114 x 162 mm 4 5 x 6 38 in DL envelope 110 x 220 mm 4 33 x 8 66 in Index Card 76 2 x 127 mm 3 x 5 in Postcard 100 x 148 mm 3 94 x 5 83 in Bypass Tray only Supported Cust...

Page 42: ... Printing North American Standard Sizes European Standard Sizes Letter 216 x 279 mm 8 5 x 11 in Legal 216 x 356 mm 8 5 x 14 in Oficio 216 x 343 mm 8 5 x 13 5 in Folio 216 x 330 mm 8 5 x 13 in Executive 184 x 267 mm 7 25 x 10 5 in A4 210 x 297 mm 8 3 x 11 7 in Xerox Phaser 3330 Printer 4 4 User Guide Paper and Media ...

Page 43: ...8 lb A4 Letter Legal Execut ive Folio Oficio ISO B5 JIS B5 A5 A6 3 x5 Plain Lightweight Heavyweight Bond Cardstock Cotton Colored Pre Printed Re cycled Archive Transpar ency Label Bypass Tray Monarch No 10 DL C5 C6 Envelope International Post Card Cardstock Odd size min 75 mm width x 125 mm length Custom 60 120 g 16 32 lb A4 Letter Legal Folio Oficio Plain Lightweight Heavyweight Bond Re cycled Du...

Page 44: ... 2 Move the width guides to the edges of the tray 3 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it Xerox Phaser 3330 Printer 4 6 User Guide Paper and Med...

Page 45: ...inting to load letterhead or pre printed paper place letterhead face up with the top edge going into the printer first Note Do not load paper above the maximum fill line Overfilling the tray can cause the printer to jam 5 If the control panel Paper Settings screen prompts you verify the paper size type and color 6 When finished touch Confirm 4 7 Xerox Phaser 3330 Printer User Guide Paper and Media...

Page 46: ... applies to both tray 1 or tray 2 1 Pull out the tray For tray 1 pull out and remove the tray For tray 2 remove the tray by pulling it out until it stops lifting the front of the tray slightly and then pulling it out Xerox Phaser 3330 Printer 4 8 User Guide Paper and Media ...

Page 47: ... outward until they stop c Release the levers 3 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams 4 9 Xerox Phaser 3330 Printer User Guide Paper and Media ...

Page 48: ...et the paper size and type using the control panel For computer printing select the paper size and type in the application program you use on your computer Note The settings made from the printer driver on your computer override the settings on the control panel After closing the paper tray the Paper Size and Type settings are automatically displayed If correct use the settings displayed or use th...

Page 49: ...e Paper Type 1 Press Menu on the control panel 2 Press the Up Down arrow buttons and select Tray Paper Settings 3 Press the Right arrow button 4 Press the Up Down arrow buttons and select the required tray 5 Press the Right arrow button 6 Press the OK button to accept current setup or press the Down arrow button to change the setup 7 Press the Right arrow button 8 Press the Up Down arrow buttons a...

Page 50: ...id excess moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can cause the envelopes to seal before or during printing Before loading envelopes into the tray remove air bubbles by setting a heavy book on top of them In the print driver software select Envelope as the paper type Do not use padded envelopes Use envelopes that lie flat on a surface Do not use e...

Page 51: ...nvelopes place the envelopes with the print side up flaps closed and down and the flap of the envelope to the left 4 Adjust the guides until they touch the edges of the paper 5 If the control panel Paper Settings screen prompts you verify the paper size type and color 6 When finished touch Confirm 4 13 Xerox Phaser 3330 Printer User Guide Paper and Media ...

Page 52: ...l packaging until ready to use Return any unused sheets of labels to the original packaging and reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions can cause print quality problems or cause them to jam in the printer Rotate stock frequently Long periods of storage in extreme conditions can cause labels to curl an...

Page 53: ...r Printing Transparencies Remove all paper before loading transparencies in the tray Handle transparencies by the edges using both hands Fingerprints or creases can cause poor print quality After loading transparencies change the paper type to Transparency on the printer control panel In the print driver software for paper type select Transparency Do not load more than 20 transparencies Overloadin...

Page 54: ...Xerox Phaser 3330 Printer 4 16 User Guide Paper and Media ...

Page 55: ... or Preferences For Macintosh select Xerox Features 7 Select the desired options 8 To send the job to the printer click Print Related Topics Loading Paper Selecting Printing Options Printing on Both Sides of the Paper Printing on Special Paper Selecting Printing Options Printing options also called print driver software options are specified as Printing Preferences in Windows and Xerox Features in...

Page 56: ...ng Options for Windows When you print from any software application the printer uses the print job settings specified in the Printing Preferences window You can specify your most common printing options and save them so that you do not have to change them every time you print For example if you want to print on both sides of the paper for most jobs in Printing Preferences specify 2 sided printing ...

Page 57: ... a tab then make selections 4 To save your selections and close the Properties window click OK 5 To send the job to the printer click OK Saving a Set of Commonly Used Printing Options for Windows You can define and save a set of options so that you can apply them to future print jobs To save a set of printing options 1 With the document open in your application click File Print 2 Select the printe...

Page 58: ...Return Printing from a Linux Workstation The Xerox print driver accepts a job ticket setting file that contains preset printing features You can also submit print requests through the command line using lp lpr For more information about Linux printing click the Help button in the Xerox print driver 1 Create a print queue To set up a queue refer to the System Administrator Guide at www xerox com of...

Page 59: ...DuplexedLetterhead home user PrintReadyFile lp dMyQueue oJT tmp Secure oSecurePasscode 1234 home user PrintReadyFile Printing Features Printing on Both Sides of the Paper Paper Types for Automatic 2 Sided Printing The printer can print a 2 sided document automatically on supported paper Before printing a 2 sided document verify that the paper type and weight are supported For details see Supported...

Page 60: ...in the print driver on the Printing Options tab in the Paper field To access Scale Options click the arrow at the right side of the Paper field select Other Size then select Advanced Paper Size No Scaling This option does not change the size of the page image printed on the output paper and 100 appears in the percentage box If the original size is larger than the output size the page image is crop...

Page 61: ...eature before you can use it For details refer to the System Administrator Guide at www xerox com office 3330docs To print from a USB Flash drive 1 Insert your USB Flash drive in a USB port on the printer The Print from USB choice is highlighted on the control panel display 2 Press the Right arrow button 3 To scroll through the list and locate the printable file use the Up Down arrow buttons 4 Wit...

Page 62: ...Xerox Phaser 3330 Printer 5 8 User Guide Printing ...

Page 63: ...isk of fire and explosion Caution Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer Warning Internal parts of the printer can be hot Use caution when doors and covers are open Do not place anyt...

Page 64: ...tridge or the Drum Cartridge must be replaced Order supplies from your local reseller or go to www xerox com office 3330supplies Caution Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreement and Total Satisfaction Guarantee do not cover damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for thi...

Page 65: ...the only toner designed and manufactured under strict quality controls by Xerox for use with this specific printer Routine Maintenance Items Routine maintenance items are printer parts that have a limited life and require periodic replacement Replacements can be parts or kits Routine maintenance items are typically customer replaceable Note Each routine maintenance item includes installation instr...

Page 66: ...s the end of its usable life span the control panel displays a toner low message When a toner cartridge is empty the printer stops and displays a message on the control panel Note Each toner cartridge includes installation instructions Cause and Solution Printer Status Message The toner cartridge is low Order a new toner cartridge Low Toner Status Ensure that a new Toner Cartridge is available The...

Page 67: ...ic shock never touch the power plug with wet hands When removing the power cord ensure that you pull the plug and not the cord Pulling the cord can damage it which can lead to fire or electric shock Warning When moving the printer do not tilt it more than 10 degrees to the front back left or right Tilting the printer more than 10 degrees can cause toner spillage Warning If the optional 550 sheet f...

Page 68: ...al Satisfaction Guarantee The Xerox Warranty Service Agreement or Total Satisfaction Guarantee do not cover damage to the printer caused by improper moving 5 After moving the printer a Reinstall any parts you removed b Reconnect the printer to the cables and power cord c Plug in and turn on the printer Billing and Usage Counters Information Billing and printer usage information appears on the Bill...

Page 69: ...ady to print A Configuration Report prints Printer Fails to Power On Solutions Probable Causes Turn on the power switch The power switch is not turned on Turn off the printer power switch and plug the power cord securely into the outlet The power cord is not correctly plugged into the outlet Plug another electrical appliance into the outlet and see if it operates properly Try a different outlet So...

Page 70: ...o a power strip that is not shared with other high power devices The printer is connected to a power strip shared with other high power devices Document Prints from Wrong Tray Solutions Probable Causes 1 Check the tray selected in the print driver 2 2 Go to the page setup or printer settings of the application from which you are printing 3 3 Set the paper source to match the tray selected in the p...

Page 71: ... the printer is buffering all print jobs and then spooling them to the printer Spooling can slow print speeds To test the speed of the printer print some information pages such as the Office Demo Page If the page prints at the rated speed of the printer you could have a network or printer installation issue For addi tional help contact the system administrator The way the printer was installed on ...

Page 72: ... press the Job Status button If the print job does not appear check the USB connection between the printer and the computer Turn off the printer then turn it on again The printer is busy At the printer control panel press the Job Status button If the print job does not appear check the Ethernet connection between the printer and the computer At the printer control panel press the Job Status button...

Page 73: ...r Jams The printer is designed to function with minimal paper jams using Xerox supported paper Other paper types can cause jams If supported paper is jamming frequently in one area clean that area of the paper path The following can cause paper jams Selecting the incorrect paper type in the print driver Using damaged paper Using unsupported paper Loading paper incorrectly Overfilling the tray Adju...

Page 74: ...per that is folded wrinkled or excessively curled Loading more than one type size or weight of paper in a tray at the same time Overfilling the trays Allowing the output tray to overfill Locating Paper Jams Warning To avoid injury never touch a labeled area on or near the heat roller in the fuser If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Switch off t...

Page 75: ...1 Bypass Tray and Inside the Printer 2 Back of the Printer 3 Duplex Unit 4 Tray 1 5 Tray 2 7 7 Xerox Phaser 3330 Printer User Guide Troubleshooting ...

Page 76: ...f the paper is torn check inside the printer for pieces of paper then gently remove them If you cannot remove the paper fragments easily contact your Xerox representative Warning The area around the fuser can be hot Use caution to avoid injury 3 When you reload the bypass tray fan the paper and ensure that all four corners align neatly 4 If the control panel prompts you verify the size and type an...

Page 77: ...ol panel you must removing any remaining paper from the paper path 1 Open Tray 1 then pull the tray out and completely away from the printer 2 Remove crumpled paper from the tray and any remaining paper jammed in the printer 7 9 Xerox Phaser 3330 Printer User Guide Troubleshooting ...

Page 78: ...3 Carefully reinsert and close the tray 4 If the control panel prompts you verify the paper size type and click the OK button Xerox Phaser 3330 Printer 7 10 User Guide Troubleshooting ...

Page 79: ...etely out and away from the printer 2 Remove any crumpled paper from the tray and any remaining paper jammed in the printer If the paper does not move when you pull it or if you do not see the paper in this area stop and go to the Step 3 If the paper is removed go to Step 4 3 Perform the following steps to locate the jam 7 11 Xerox Phaser 3330 Printer User Guide Troubleshooting ...

Page 80: ...a Open Tray 1 b Pull the paper straight up and out Xerox Phaser 3330 Printer 7 12 User Guide Troubleshooting ...

Page 81: ...r any remaining crumpled paper in Tray 2 and remove it 4 Close the Tray 2 5 If the control panel display prompts you verify the paper size type and press the OK button 7 13 Xerox Phaser 3330 Printer User Guide Troubleshooting ...

Page 82: ...er from the paper path 1 To access jammed paper inside the printer open the front cover 2 Remove any crumpled paper If the paper does not move when you pull it or if you do not see the paper in this area stop and go to the Step 3 If the paper is removed go to Step 6 Xerox Phaser 3330 Printer 7 14 User Guide Troubleshooting ...

Page 83: ...ter 5 Reinstall the toner cartridge and push it into the printer Tabs on the sides of the cartridge and corresponding grooves within the printer will guide the cartridge into the correct position until it locks into place 7 15 Xerox Phaser 3330 Printer User Guide Troubleshooting ...

Page 84: ...rol panel display to continue printing Clearing Paper Jams from the Back of the Printer Note To resolve the error displayed on the control panel you must clear all paper from the paper path 1 Pull down the rear cover Xerox Phaser 3330 Printer 7 16 User Guide Troubleshooting ...

Page 85: ...own the levers as shown 3 To access the fuser area push down on both sets of levers as shown and pull down the rollers 4 Gently remove any jammed paper 7 17 Xerox Phaser 3330 Printer User Guide Troubleshooting ...

Page 86: ...g The area around the fuser may be hot Use caution to avoid any injury 5 Return both sets of levers to their original positions 6 Close the rear cover Xerox Phaser 3330 Printer 7 18 User Guide Troubleshooting ...

Page 87: ...o resolve the error displayed on the control panel you must clear all paper from the paper path 1 To access paper jams in the duplex area perform the following a Remove the tray 1 rear cover b Remove the duplex unit from the printer 2 Gently remove any paper from the duplex area 7 19 Xerox Phaser 3330 Printer User Guide Troubleshooting ...

Page 88: ...inter aligning the edges of the unit with the feed grooves on the inside of the printer a Ensure that the duplex unit is fully pushed in b Replace the tray 1 rear cover 4 If prompted follow the instructions on the control panel display to continue printing Xerox Phaser 3330 Printer 7 20 User Guide Troubleshooting ...

Page 89: ...ple Sheets Pulled Together Solutions Probable Causes Remove some of the paper Do not load paper past the MAX line The paper tray is too full Remove the paper align the edges and then reload it The edges of the paper are not even Remove the paper from the tray and replace it with new dry paper The paper is moist from humidity Try a new ream of paper Do not fan transparencies before loading in tray ...

Page 90: ... or type Label and Envelope Misfeeds Solutions Probable Causes Do not use any sheet where labels are missing curled or pulled away from the backing sheet Labels are missing curled or are pulling away from the backing sheet Load label sheets according to the instruc tions from the manufacturer Load labels print side up in the bypass tray Do not load labels in the high capacity feeder The label shee...

Page 91: ...rect tray For details see Supported Paper Paper is loaded in the wrong tray Load the tray with only one type and size of paper Tray is loaded with mixed paper Print Quality Problems Your printer is designed to produce consistently high quality prints If you observe print quality problems use the information in this section to troubleshoot the problem For more information go to www xerox com office...

Page 92: ...s Once the toner cartridge is empty another message prompts you to replace the toner cartridge The printer stops printing until you install a new toner cartridge Solutions Symptom To check the toner level check the control panel use the print driver or Xerox SM CentreWare SM Internet Services If the toner cartridge is near empty replace it Verify that the toner cartridge is approved for use in thi...

Page 93: ...Electrical Specifications Toner smears or print comes off The output has stains on the back side Ensure that the toner cartridge is installed correctly If you used a non genuine brand toner cartridge install a genuine Xerox toner cartridge Use the Heavyweight or Cardstock paper type setting or use paper type with a smoother surface Ensure that the humidity in the room is within specifica tions For...

Page 94: ...gs Change the Paper Type settings in the print driver In the Printing Preferences of the print driver on the Pa per Output tab change the Paper Type setting Replace the Drum Cartridge Ghosting appears in the printed output To check the toner level check the control panel use the print driver or CentreWare Internet Services If the toner cartridge is near empty replace it Verify that the toner cartr...

Page 95: ...he bypass tray Follow the guidelines for printing on envelopes For details refer to Guidelines for Printing Envelopes Envelopes are wrinkled or creased when printed Verify that the paper is loaded properly Verify that the margins are set correctly in the application you are using The top margin is incorrect 1 Print a solid image over the entire surface of one sheet of paper 2 Load the printed shee...

Page 96: ... Lists Device information Billing Meter information and more Usage Profile List of installed internal fonts on printer PostScript Font List PCL Font List One touch to print all of the available Information pages Print All Above Reports For information on how to print information pages refer to Information Pages Accessing Available Information Pages To access the Information Pages 1 At the printer ...

Page 97: ...Online Sup port Assistant and driver downloads www xerox com office 3330supplies Order supplies for your printer www xerox com office businessresourcecenter A resource for tools and information including interactive tutorials printing templates helpful tips and customized features to meet your in dividual needs www xerox com office worldcontacts Local sales and support center www xerox com office ...

Page 98: ...Xerox Phaser 3330 Printer 7 30 User Guide Troubleshooting ...

Page 99: ... to 42 ppm Letter Print speed Standard mode supports up to 21 ppm for Letter and 20 ppm for A4 2 Sided print speed Standard print quality mode 600 x 600dpi Enhanced print quality mode 1200 x 1200 dpi Print resolution 512 MB Standard Memory DRAM 128 MB Flash Memory ROM Bypass tray 50 sheets Tray 1 250 sheets Optional Tray 2 550 sheets Paper capacity 80 g 20 lb Legal 216 x 356 mm 8 5 x 14 in Maximum...

Page 100: ...Weights and Dimensions Standard Configuration with Tray 1 and Optional Tray 2 Standard Configuration with Tray 1 only 37 cm 14 5 in 37 cm 14 5 in Width 45 5 cm 17 9 in 37 cm 14 5 in Depth 43 4 cm 17 1 in 29 cm 11 4 in Height 14 9 kg 32 1 lb 12 7 kg 28 0 lb Weight Clearance Requirements for Standard Configuration Xerox Phaser 3330 Printer A 2 User Guide Specifications ...

Page 101: ...on For optimum performance use the printer at elevations below 2500 m 8 202 ft Electrical Specifications Power Supply Voltage and Frequency Power Supply Frequency Power Supply Voltage 50 Hz 60 Hz 110 127 VAC 10 99 135 VAC 50 Hz 60 Hz 220 240 VAC 10 198 264 VAC Power Consumption Energy Saver Mode Sleep Maximum 3 5 W Continuous printing Maximum 700 W Ready Standby Maximum 50 W This printer does not ...

Page 102: ...int speeds for 2 sided continuous printing are 21 ppm for Letter 8 5 x 11 in and 20 ppm for A4 210 x 297 mm Print mode Standard is the fastest print mode Enhanced is half speed or slower Paper size Letter 8 5 x 11 in and A4 210 x 297 mm sizes share the fastest print speed Paper type Plain paper prints faster than Cardstock or Heavyweight Paper weight Lightweight prints faster than heavier paper su...

Page 103: ...ons that result from generating electricity Xerox ENERGY STAR equipment is preset at the factory Your printer is delivered with the timer for switching to Power Saver Mode from the last copy print out set at 1 or 2 minutes A more detailed description of this feature can be found in the Power Saver section of this guide United States FCC Regulations This equipment has been tested and found to compl...

Page 104: ...conformity by Xerox with the following applicable Directives of the European Union as of the dates indicated February 26 2014 Low Voltage Directive 2014 35 EU February 26 2014 Electromagnetic Compatibility Directive 2014 30 EU March 9 1999 Radio Telecommunications Terminal Equipment Directive 1999 5 EC This printer if used properly in accordance with the instructions is not dangerous for the consu...

Page 105: ...er consumption The Lot 4 Imaging Equipment agreement requires that on models greater than or equal to 40 ppm color or greater than or equal to 45 ppm monochrome the duplex function has been auto enabled during the setup and driver installation Some Xerox models below these speed bands may also be enabled with 2 sided printing settings defaulted on at the time of install Continuing to use the duple...

Page 106: ...t As part of achieving certification Xerox Corporation has proven this product meets the Environmental Choice criteria for energy efficiency Certified copier printer multifunctional device and fax products must also meet criteria such as reduced chemical emissions and demonstrate compatibility with recycled supplies Environmental Choice was established in 1988 to help consumers find products and s...

Page 107: ... RSS 210 and European Council Directive 99 5 EC Operation of this device is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation Changes or modifications to this device not specifically approved by the Xerox Corporation may void the user s authority ...

Page 108: ...Xerox Phaser 3330 Printer B 6 User Guide Regulatory Information ...

Page 109: ...teries Special handling may apply please see www dtsc ca gov hazardouswaste perchlorate North America Xerox operates an equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal informat...

Page 110: ...used electrical and electronic products and batteries should not be mixed with general household waste For proper treatment recovery and recycling of old products and used batteries please take them to applicable collection points in accordance with your national legislation and the Directive 2002 96 EC and 2006 66 EC By disposing of these products and batteries correctly you will help to save val...

Page 111: ...compliance with the requirements set out by the Directive Battery Removal Batteries should only be replaced by a manufacturer approved service facility Other Countries Please contact your local waste management authority to request disposal guidance C 3 Xerox Phaser 3330 Printer User Guide Recycling and Disposal ...

Page 112: ...Xerox Phaser 3330 Printer C 4 User Guide Recycling and Disposal ...

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