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Xerox Phaser 3320DN, System Administrator Manual

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Xerox Phaser 3320DN System Administrator Manual Download Page 97

Xerox Phaser 3320DN/3320DNI

System Administrator Guide

97

7

Software Upgrade

This chapter explains how to upgrade the machine software when requested by a Xerox Customer 
Support Centre Representative and includes the following topics.

•

Overview 

on page 98

•

Software Upgrade using Internet Services 

on page 99

Summary of Contents for Phaser 3320DN

Page 1: ...Version 1 0 February 2012 Xerox Phaser 3320DN 3320DNI System Administrator Guide...

Page 2: ...2012 Xerox Corporation XEROX and XEROX and Design are trademarks of Xerox Corporation in the United States and or other countries Document version 1 0 February 2012...

Page 3: ...a Configuration Report 16 Install the Additional Memory Card Optional 16 CentreWare Internet Services 18 3 Network Installation TCP IP 24 Configure Static IPv4 Addressing at the Machine 24 Configure D...

Page 4: ...guration 56 Apple Mac 58 TCP IP Printing OSX 58 Configure your Apple Mac Printer Driver 59 5 Security Security Xerox 61 Security Settings 62 Administrator Accounts 62 Feature Management 62 Restart Dev...

Page 5: ...Version Information 95 Firmware Upgrade 95 To Edit Contact Information Details 95 Support Links 96 7 Software Upgrade Overview 98 When should I upgrade the software 98 Software Upgrade using Internet...

Page 6: ...Xerox Phaser 3320DN 3320DNI System Administrator Guide 6...

Page 7: ...stem Administrator Guide 7 1 Introduction Welcome to the Xerox Phaser 3320DN 3320DNI System Administrator Guide This chapter includes Who should use this Guide on page 8 Machine Overview on page 9 Con...

Page 8: ...to install setup and manage printers on their network To use the procedures in this guide effectively System Administrators must have previous experience working in a network environment and must poss...

Page 9: ...vailable on your machine depend on the model you have purchased Product Configurations Component Phaser 3320DNI Phaser 3320DN Paper Tray 1 250 sheets Standard Standard Bypass Tray 50 sheets Standard S...

Page 10: ...selection on the screen Menu Enters Menu Mode and enables you to access options and settings Back Used to go back one level in the menu Power Save Sends the machine into Power Save mode or Power Down...

Page 11: ...nistrator Guide 11 2 Machine Connection This chapter shows you how to connect your machine to a network and configure the Ethernet settings and includes Machine Parts and Connection Ports on page 12 C...

Page 12: ...12 Machine Parts and Connection Ports Front View Output Tray Paper Tray 1 Control Panel Bypass Tray Control Board Cover Bypass Tray Extension Front Cover Bypass Tray Width Guides Paper Level Indicator...

Page 13: ...wer Cord to the machine and a suitable power supply outlet The power cord must be plugged into a grounded power socket 2 Connect the Network Cable if required The Phaser 3320DNI will also connect to a...

Page 14: ...etup options are accessed through the Menu button on the control panel The setup options should be set up and customized by the System Administrator Access to these options is sometimes password prote...

Page 15: ...ress OK 3 Enter the Administrator Password using the arrow buttons The default is 1111 Refer to Entering a password on page 14 4 4 Press the arrow buttons to select Wireless and press OK The options a...

Page 16: ...nt a Configuration Report The Configuration Report details the machine software versions and network settings configured for the machine Print a Configuration Report at the Machine 1 Press the Menu bu...

Page 17: ...fit each other Note The notches and grooves illustrated may not match those on an actual memory module and its slot 5 Press the memory module into the slot with care until you hear a click 6 Do not p...

Page 18: ...select Network Setup 3 Enter the Administrator password The default is 1111 Refer to Entering a password on page 14 4 Use the arrow buttons to select HTTP Activate 5 Use the arrow buttons to select O...

Page 19: ...sword again in the Confirm Password field CAUTION Do not forget the password or you could be completely locked out of the system requiring a service call 9 Select Apply to save the changes 10 Select O...

Page 20: ...reless Radio select On from the Wireless Radio menu 3 Select the required option for SSID Select Search List and select the required network from the drop down menu Click the Refresh button to update...

Page 21: ...Settings link select the General link 6 Select one of the following speeds from the Ethernet Speed drop down menu Automatic 10 Mbps Half Duplex 10 Mbps Full Duplex 100 Mbps Half Duplex 100 Mbps Full D...

Page 22: ...CentreWare Internet Services Xerox Phaser 3320DN 3320DNI System Administrator Guide 22...

Page 23: ...Xerox Phaser 3320DN 3320DNI System Administrator Guide 23 3 Network Installation This chapter covers the following topics TCP IP on page 24 Unix on page 29...

Page 24: ...nal network utilizing the TCP IP protocol Ensure that the machine is connected to the network Static IP Address for the machine Subnet Mask Address for the machine Gateway Address for the machine Host...

Page 25: ...ld be available on the network Ensure that the machine is connected to the network Procedure Installation via DHCP Dynamic Host Configuration Protocol DHCP is enabled on the machine by default If the...

Page 26: ...ork Mask or Router Gateway Address Select Auto IP if required New settings will not be applied until the machine is rebooted Changing the machine s TCP IP setting may cause you to lose your connection...

Page 27: ...on 6 DNSv6 area a Enter valid details in the IPv6 Domain Name field b Enter an IP addresses for the Primary DNSv6 Server Address and Secondary DNSv6 Server Address c Check the Dynamic DNSv6 Registrati...

Page 28: ...xxxx xxxx xxxx xxxx xxxx xxxx xxxx 8080 2 Verify that the home page of Internet Services is displayed The Internet Services installation process is now completed Note When your access to Internet Ser...

Page 29: ...he machine Gateway Address for the machine Host Name for the machine Procedure 1 Follow the steps in Configure Static IPv4 Addressing at the Machine on page 24 then return to this page Configure the C...

Page 30: ...ping on the same command line lpadmin pqueuename v dev null mrmodel ocmrcmodel osmrsmodel ob3 orc ormhostname orplp Where queuename is the name of the queue being created and hostname is the machine h...

Page 31: ...ame Where queuename is the name of the queue being created b Print Server hostname Where hostname is the machine hostname from the etc hosts file c Select OK to complete the form 7 Enter sh to run the...

Page 32: ...y Address for the machine Host Name for the machine Procedure Follow the steps in Configure Static IPv4 Addressing at the Machine on page 24 then return to this page Configure the Client 1 Add the mac...

Page 33: ...ter 6 Select Enter to start the process for adding a queue 7 Enter q to quit the rlconf program Linux CUPS Static Addressing Information Checklist Before starting please ensure that the following item...

Page 34: ...u 18 Select Continue 19 The Printer Added Successfully message will appear Dynamic Addressing Procedure Follow the steps in Configure Dynamic IPv4 Addressing at the Machine on page 25 then return to t...

Page 35: ...Name from step 9 15 DO NOT select the Input Filter option 16 Leave the default Suppress Headers selected 17 Select OK 18 The printer should now be listed in the Red Hat Linux Print System Manager wind...

Page 36: ...d and is a subdirectory of var spool lpd Add the name of the print queue to the end of the subdirectory path 5 In the Hostname IP of Printer area enter the hostname or IP Address of the Xerox machine...

Page 37: ...mputer and covers the following topics Overview on page 38 Windows Installing Driver on page 39 Macintosh Installing Driver on page 41 Linux Installing Drivers on page 43 Unix Installing Drivers on pa...

Page 38: ...mentation CD is supplied with your machine The machine supports the following operating systems Windows Windows 2000 Windows XP Windows Server 2003 Windows Vista Windows Server 2008 Windows 7 Windows...

Page 39: ...cing X with the letter which represents your drive Select OK If you use Windows Vista Windows 7 or Windows 2008 Server R2 select Start All programs Accessories Run Type X Setup exe replacing X with th...

Page 40: ...next step Next steps are the same as the first installation you have made Wireless Setup Phaser 3320DNI Note The machine will not connect to the wireless network while the network cable is attached 1...

Page 41: ...ll components necessary for machine operations will be installed If you select Custom Install you can choose individual components to install 8 When the message which warns that all applications will...

Page 42: ...and powered on 2 Insert the supplied Software and Documentation CD into your CD ROM drive 3 Select the CD ROM icon that appears on your Macintosh desktop 4 Select the MAC_Installer folder 5 Select th...

Page 43: ...for your convenience If you have any difficulties consult the on screen help that is available through your system menu or called from the driver package Windows applications such as Unified Driver C...

Page 44: ...Make sure that the machine is connected to your computer and powered on 2 When the Administrator Login window appears type in root in the Login field and enter the system password You must log in as...

Page 45: ...r script file which is used to install or uninstall the Unix Printer Driver package Use chmod 755 install command to give the permission to the installer script 7 Execute the install c command to veri...

Page 46: ...sorted 10 Check the Reverse Order option to receive copies in the reverse order 11 Check the Make Default option to set this printer as default 12 Click OK to add the printer Uninstalling the printer...

Page 47: ...Hardware Devices and Printers 3 Select your printer icon For Windows XP 2003 2008 Vista 7 select Printer Properties For Windows Server 2008 R2 from the Context menus select the Printer properties Not...

Page 48: ...Driver on page 41 2 Open the Applications folder System Preferences and select Print Fax 3 Select the printer to share in the Printers list 4 Select Share this printer Client Computer Setup 1 Install...

Page 49: ...for Unix is not installed refer to instructions from Microsoft to install this service When you are finished return to this page 12 Select the Finish button Windows 2000 2003 1 From the desktop select...

Page 50: ...tor to enable the service 7 Select the OK button Your computer may need to restart Windows 2008 1 Select Start select Administrative Tools 2 Select Print Management 3 Select the sign for Print Servers...

Page 51: ...t 7 Select the Next button 8 Enter the IP Address of the printer 9 Enter details in Printer name for Windows XP 2000 2003 2008 Print Queue name for Windows Vista Port name for Windows 7 10 Select the...

Page 52: ...ssword 1111 and select Login 4 Click Properties 5 In the Network Settings link select Raw TCP IP LPR IPP in the directory tree 6 In the Internet Printing Protocol IPP area a For IPP Protocol select th...

Page 53: ...al Area Connection icon 3 Select Properties 4 Ensure that the Internet Protocol TCP IP protocol has been loaded and ensure the checkbox is checked 5 For Windows 2000 2003 select Settings then Printers...

Page 54: ...machine and does not require a Line Printer Daemon LPD The advantages are that connections stay open for multiple print files and spooling is not needed therefore printing is faster and more reliable...

Page 55: ...7 or Windows 2008 Server R2 select Start All programs Accessories Run Type X Setup exe replacing X with the letter which represents your drive and select OK b If the AutoPlay window appears in Window...

Page 56: ...rinter icon and then select Preference For Windows XP 2003 2008 Vista select Preference For Windows 7 right click the printer icon and then select Printing Preferences 5 Select each tab and change any...

Page 57: ...nable bidirectional support checkbox Bi directional communication automatically updates the printer driver with the printer s installed options The driver s Printing Preferences will report informatio...

Page 58: ...the machine model dmg file 7 Select the machine model pkg file 8 The Welcome to the Installer dialog box appears 9 Select Continue 10 Select Continue and then Agree to accept the License Agreement 11...

Page 59: ...le menu The machine name which appears in the printer properties window may differ depending on the machine in use Except for the name the composition of the printer properties window is similar to th...

Page 60: ...on a small document Toner Save Mode Selecting this option extends the life of your toner cartridge and reduces your cost per page without a significant reduction in print quality Printer Setting selec...

Page 61: ...urity Settings on page 62 Machine Digital Certificate Management on page 64 SNMP on page 69 SNMPv3 on page 71 IP Sec on page 72 IP Filtering on page 73 802 1X Authentication on page 75 Display Network...

Page 62: ...e Change Password box and enter the required Login ID and password The default is admin and 1111 respectively 11 Select the Advanced button for Advanced Access Control 12 Select Protect Login IPv4 Add...

Page 63: ...estart Device The Restart Device screen allows you to reboot the machine remotely from your desktop Note When the machine is restarted the Network Controller will take some time to restart The network...

Page 64: ...lf Signed Certificate Create a request to have a Certificate Authority sign a certificate that can be uploaded to the machine A self signed certificate means that the machine signs its own certificate...

Page 65: ...ry code c If required enter details in the following fields State Province Name Locality Name Organization Name Organization Unit Information entered for these options should describe the machine as p...

Page 66: ...The country code must be entered as a two character ISO 3166 country code c If required enter details in the following fields State Province Name Locality Name Organization Name Organization Unit Inf...

Page 67: ...ct the Apply button to accept the changes If prompted enter the Administrator User Name admin and Password 1111 and select Login 5 If successful the Current Status area will display the message Root C...

Page 68: ...achine in the Address Bar 2 Press Enter 3 Select the Properties icon 4 If prompted enter the Administrator User Name admin and Password 1111 and select Login 5 Click Properties 6 In the Security link...

Page 69: ...lect OK when the acknowledgement message displays SNMP Traps You can specify IPv4 Trap Destination Addresses 1 From the SNMP page in the SNMP Traps area select Add 2 In the Trap Destination Address ar...

Page 70: ...select the name or address you want to delete 2 Select Delete 3 Select OK Note Changes made to the GET or SET community names for this machine will require corresponding GET or SET community name cha...

Page 71: ...he Network Settings link select the SNMP link 7 Select the SNMPv3 link The SNMPv3 page displays 8 In the Setup area a Click the Enable box to enable SNMPv3 Protocol b In the Authentication area enter...

Page 72: ...y precluding password guessing by network sniffers Enable IP Sec This procedure requires that you have a Shared Secret available IP Sec cannot be enabled until Secure Connection is enabled on the mach...

Page 73: ...ink on the left hand side select the Network Security link For IPv4 Filtering 7 Select the IPv4 link 8 Select the IPv4 Filtering Enabled checkbox 9 In the IP Filtering Rules area select the Add button...

Page 74: ...or User Name admin and Password 1111 and select Login 5 Click Properties 6 In the Security link on the left hand side select the Network Security link 7 Select MAC Filtering in the directory tree The...

Page 75: ...e ensure that the following items are available and or the tasks have been performed 802 1X authentication must be supported on the network where the machine is connected Ensure that your 802 1X Authe...

Page 76: ...operties icon 4 If prompted enter the Administrator User Name admin and Password 1111 and select Login 5 Click Properties 6 In the Security link on the left hand side select the Network Security link...

Page 77: ...r 2 Press Enter 3 Select the Properties icon 4 If prompted enter the Administrator User Name admin and Password 1111 and select Login 5 Click Properties 6 In the Security link on the left hand side se...

Page 78: ...Display Network Settings Xerox Phaser 3320DN 3320DNI System Administrator Guide 78...

Page 79: ...ices This chapter explains how to enable and use the CentreWare Internet Services Internet Services feature of the machine The following topics are covered in this chapter Overview on page 80 Status o...

Page 80: ...able HTTP at the machine on page 80 Enable HTTP at the machine Hyper Text Transfer Protocol HTTP must be enabled on the machine in order to access the embedded web pages Note HTTP is enabled by defaul...

Page 81: ...of the page to view the required information Active Alerts shows current issues reported by the machine and the skill level required to fix them Supplies shows the status of the Xerox Black Print Car...

Page 82: ...he Job Management page 1 At your workstation open the web browser and enter the IP Address of the machine in the Address Bar 2 Press Enter 3 Select the Jobs icon 4 To view the status of current jobs a...

Page 83: ...be printed from the Job Submission page PCL PostScript Plain Text PRN files 1 At your workstation open the web browser and enter the IP Address of the machine in the Address Bar 2 Press Enter 3 Select...

Page 84: ...Machine Settings menu contains the following features Firmware Version System Printer E mail Notification Firmware Version 1 Access the Properties tab 2 In the Machine Settings link select the Firmwa...

Page 85: ...machine to enter power save mode 12 Select the required options for the Power Save Wakeup Event 13 Select the required options for Altitude Adjustment Toner Low Alert Toner Save Line Termination Job...

Page 86: ...1 Tray 2 Note Tray 2 is only available with the Optional Tray installed Bypass Tray 4 In the Paper Type area from the following drop down menus select the required paper type settings Tray 1 Tray 2 By...

Page 87: ...down menus select the required options Layout Common Margin Advanced Margin select the Setting buttons to change the options for Tray 1 Tray 2 Bypass Tray and Emulation Margin 4 Select Apply to save...

Page 88: ...r macro file is available on your computer 1 In the Machine Settings link select the Printer link 2 Select Font and Macro Download 3 Select the PCL Font PCL Macro or PS Font tabs as required 4 Select...

Page 89: ...ick the box next to Notification to be notified of all events or select the specific events that you want to be notified of Consumable Shortage Warning System Errors Device Status Firmware Upgrade Not...

Page 90: ...you to configure the TCP IP settings on the device For instructions refer to Network Installation on page 23 Raw TCP IP LPR IPP The Raw TCP IP LPR IPP page allows you to configure the Raw TCP IP Port...

Page 91: ...nter the required information for SSDP TTL 4 Select Apply to save the settings mDNS The mDNS page allows you to enable the MDNS protocol Multicast DNS on the device This protocol is used in Bonjour fo...

Page 92: ...d details for the Default From Address j Select the SMTP Configuration Test button to test your settings 3 Select Apply to save the changes Select OK when the acknowledgement message displays Wireless...

Page 93: ...ess Filter 802 1x Security System Security The System Security pages allow you to configure security settings on the device for System Administrator Feature Management Restart Device System Administra...

Page 94: ...1x Display Network Settings For instructions on how to configure the Network Security settings refer to Security Settings on page 62 Display Network Settings The Display Network Settings screen allow...

Page 95: ...ress Enter 3 Select the Support icon The Version Information page displays Firmware Upgrade For information on how to upgrade the machine firmware refer to Software Upgrade using Internet Services on...

Page 96: ...port Links or to register your device on www xerox com 1 At your workstation open the web browser and enter the IP Address of the machine in the Address Bar 2 Press Enter 3 Select the Support icon 4 S...

Page 97: ...e 97 7 Software Upgrade This chapter explains how to upgrade the machine software when requested by a Xerox Customer Support Centre Representative and includes the following topics Overview on page 98...

Page 98: ...tomer Support Centre Representative without needing a Customer Service Representative to be present When should I upgrade the software Xerox is continually seeking to improve its products and a softwa...

Page 99: ...de procedure It is important to obtain the correct upgrade file for your particular model of machine For instructions to determine which model of machine you have refer to Firmware Version on page 84...

Page 100: ...er will become inactive and you will not be able to access the machine via this method until the upgrade has completed and the machine has rebooted The upgrade should take no longer than 30 minutes 16...

Page 101: ...tem Administrator Guide 101 8 Troubleshooting This chapter contains procedures and actions to resolve problems you may encounter with your printer Problem Solving Procedure on page 102 Printing on pag...

Page 102: ...resolve a network problem if the local printer functions are not operating correctly 2 Check that the machine has power and it is switched on 3 Check that the network cable is connected to the machin...

Page 103: ...e that the print server is functional 4 Print a Configuration Report at the Xerox machine to ensure that the network address information is correctly configured See Print a Configuration Report on pag...

Page 104: ...t other computers on your network can communicate The machine has an incorrect IP Address Test TCP IP Connectivity 1 Ping the address of the machine from a command prompt window 2 If you receive a rep...

Page 105: ...t connect to the DHCP or BootP server The printer has used AutoIP to establish an address Check the DHCP or BootP server works correctly Configure the printer with a static IP Address Note AutoIP Auto...

Page 106: ...Connectivity Xerox Phaser 3320DN 3320DNI System Administrator Guide 106...

Page 107: ...the MIBs and use their SNMP tool to obtain the required information Note All information presented on the control panel display is also presented in the MIB and CentreWare Internet Services This inclu...

Page 108: ...Xerox Phaser 3320DN 3320DNI System Administrator Guide 108...

Page 109: ...Configure Apple Mac Printer Driver 59 Solaris 2 x Client GUI Method 31 tty Method 31 Static Addressing 24 Unix Solaris Client 31 Configure Static IP Addressing 24 Connection Ports 12 Control Board Cov...

Page 110: ...e Digital Certificate Management Access 64 Create Self Signed Certificate 65 66 Overview 64 Machine Overview 9 Machine Parts 12 Machine Timer Values 107 Macintosh 48 Installing Driver 41 Manual Printe...

Page 111: ...dressing Linux CUPS 33 Static IP Addressing Configure 24 Status Wireless LED 10 Stop button 10 Support 95 T TCP IP 24 TCP IP Windows 24 Test Access 27 Troubleshooting 101 Fax 103 LDAP 103 Printing 103...

Page 112: ...Xerox Phaser 3320DN 3320DNI System Administrator Guide 112...

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