Xerox Phaser 3100MFP Service Manual Download Page 156

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General Procedures and Information

6-8

04/08

Phaser 3100 MFP

General Technical Characteristics

General

Measurements L-D-H in mm

386 x 447 x 412 (15.1 x 17.6 x 16.2
inches) (3100 MFP/X)

Measurements L-D-H in mm

386 x 447 x 344 (15.1 x 17.6 x 13.5
inches) (3100 MFP/S)

Weight

13 kgs (28.6 lbs) (3100 MFP/X)

Weight

11.6 kgs (25.5 lbs) (3100 MFP/S)

Consumables

Type (for platen and ADF scanners)

Inapa tecno SPEED A4 -80 g/m2

Type (for printer)

Xerox 75gsm

Document reference (DR)

Type

ITU #1 -A4

Black/white ratio

Resolution

Normal mode (200 x 100 DPI)

ADF scanner (3100MFP/X only)

Type

CIS Colour and B/W

Colour analysis

Yes

Resolution in DPI

600

Grey scale

256

Colour scale

36 bits/pixel

Paper size

A4 (210 x 297 mm)

• Maximum width

216 mm (8.5 inches)

• Minimum width

145 mm (5.7 inches)

• Maximum length

1 m (39.3 inches)

• Minimum length

120 mm (4.7 inches)

Paper weight

60 to 90 g/m²

Capacity of document feeder

50 pages (80 g/m²)

Effective scanner width

210 mm (8.2 inches)

Zoom in steps of 1%

25% to 400%

Contrast

Yes (7 levels)

Brightness

Yes (7 levels)

Margin adjustment (left/right)

Yes

Origin adjustment

Yes

Summary of Contents for Phaser 3100MFP

Page 1: ...04 08 Phaser 3100MFP SERVICE MANUAL 708P89057...

Page 2: ...will be accepted by Xerox Europe arising out of any inaccuracies or omissions All service documentation is supplied to Xerox external customers for informational purposes only Xerox service documenta...

Page 3: ...rvice Call Procedures Section Contents 1 1 2 Repair Analysis Procedures Section Contents 2 1 3 Image Quality Section Contents 3 1 4 Repairs and Adjustments Section Contents 4 1 5 Parts List Section Co...

Page 4: ...Introduction ii 4 08 This page is intentionally blank...

Page 5: ...a suitably trained and qualified service engineer 2 Use only Xerox replacement parts There are no user serviceable parts inside the machine Do not make any unauthorized changes or additions to the ma...

Page 6: ...connector must be inserted completely otherwise a poor contact could cause overheating and possibly leading to a fire When removing the power connector grip it firmly and pull 7 Take care of the powe...

Page 7: ...e servicing or replacing any electrical parts 3 Disconnect printer interface cables and power cables 4 Be sure to remove the print cartridge before you disassemble any parts 5 Only use approved spare...

Page 8: ...y an anti static solder removal device Some solder removal devices not classified as anti static can generate electrical charges sufficient to damage ESDs 5 Do not use Freon propelled chemicals When s...

Page 9: ...product incidents to Xerox Environment Health Safety within 24 hours of becoming aware of the event 2 The information to be provided at the time of reporting is contained in Appendix A Health and Safe...

Page 10: ...ed equipment located in the vicinity of the incident b Return any affected equipment part s to the location designated by Xerox EH S and or the Business Division c Implement all safety retrofits 3 Xer...

Page 11: ...Service Call Procedures Phaser 3100 MFP 04 08 1 1 1 Service Call Procedures SCP 1 Service Call Actions 1 3 SCP 2 Cleaning 1 4 SCP 3 Final Actions 1 7...

Page 12: ...Service Call Procedures 1 2 04 08 Phaser 3100 MFP This page is intentionally blank...

Page 13: ...ause injury 1 Take note of symptoms or error messages 2 Ask the operator to describe or demonstrate the problem 3 Make sure that The power cord is connected to the wall outlet and to the machine All c...

Page 14: ...el keys and the printer covers Cleaning the printer with a soft cloth never use abrasives or detergents Paper Transport Rollers 3100 MFP X only Figure 1 1 Set the On Off switch to Off position 0 2 Ope...

Page 15: ...2 Open the scanner cover 3 Clean the CIS window with a lint free cloth moistened with isopropyl alcohol or use antistatic paper used for cleaning optic glass Recommended interval depending on utiliza...

Page 16: ...e to clean all the covers during a maintenance visit 1 Set the On Off switch to Off position 0 2 Clean the external areas of the covers with a lint free cloth moistened with isopropyl alcohol or a spr...

Page 17: ...e software options and modifications installed and or enabled in the Service Log GP 19 5 At the first service and at any subsequent service where changes are made or options are added print the config...

Page 18: ...Service Call Procedures 1 8 04 08 Phaser 3100 MFP This page is intentionally blank...

Page 19: ...Status Indicator RAPs Phaser 3100 MFP 04 08 2 1 2 Status Indicator RAPs RAP 1 Error Codes 2 3 RAP 2 Jam Detection 2 6...

Page 20: ...Status Indicator RAPs 2 2 04 08 Phaser 3100 MFP This page is intentionally blank...

Page 21: ...transmis sion has been programmed with a single key and this key has been deleted Check the validity of the programmed number and or the single key associated to the pro grammed number 05 Scanning fa...

Page 22: ...error Ask the correspondent to retransmit his document 13 Memory full The machine memory is full there are too many documents that have been received but not yet printed or waiting to be trans mitted...

Page 23: ...Indicator RAPs Phaser 3100 MFP 04 08 2 5 1B Document transmission fault Document transmission error Transmission restart the transmission Reception ask your correspondent to retransmit the docu ment T...

Page 24: ...registration sensor turns on Jam 3 Paper did not reach the fusing unit When the paper exit sensor does not turn on within 1 94 seconds after the registration sensor turns on Jam 4 Paper jam in the fus...

Page 25: ...Image Quality Phaser 3100 MFP 04 08 3 1 3 Image Quality IQ 1 Checking the quality of Prints and Tuning the Scanner 3 3...

Page 26: ...Image Quality 3 2 04 08 Phaser 3100 MFP This page is intentionally blank...

Page 27: ...boots 2 Start making copies of documents on the document glass and check the quality of the copies If the problem persists and if it is related to the scanner Repeat the calibration procedure step 1 I...

Page 28: ...Image Quality 3 4 04 08 Phaser 3100 MFP This page is intentionally blank...

Page 29: ...t Tray Assembly 4 37 REP 15 Machine Disassembly 4 39 REP 16 Scanner Assembly 4 40 REP 17 Power Supply Unit 4 43 REP 18 Scanner Frame 4 44 REP 19 CIS 4 46 REP 20 CIS Ribbon Cable 4 48 REP 21 CIS Suppor...

Page 30: ...Repairs and Adjustments 4 2 04 08 Phaser 3100 MFP This page is intentionally blank...

Page 31: ...r cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation None Removal 1 Unlock the three clip...

Page 32: ...d Adjustments 4 4 04 08 Phaser 3100 MFP 3 Disconnect the ribbon cable from the control panel board Figure 2 Figure 2 4 Remove the control panel Replacement 1 Replacement is the reverse of the removal...

Page 33: ...ctricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Prepa...

Page 34: ...4 6 04 08 Phaser 3100 MFP ADF Cover 1 Close the ADF and open the ADF cover assembly Figure 2 Figure 2 2 Remove the ADF motor cover from its two slots using a flat screwdriver then remove the ADF motor...

Page 35: ...and Adjustments Phaser 3100 MFP 04 08 4 7 3 Unscrew the mounting screw of the ground cable Figure 4 Figure 4 4 Disconnect the ADF cover sensor connector A and the paper sensor connector B Figure 5 Fi...

Page 36: ...over unscrew the two mounting screws of the cable cover and remove the cable cover Figure 6 Figure 6 6 Remove the ground cable the ADF cover sensor connector and the paper sensor connector from their...

Page 37: ...7 Insert a flat screwdriver in each slot of the two ADF cover hinges Figure 8 Figure 8 8 Lift and remove the ADF cover do not forget the mounting screws of the hinges Figure 9 Figure 9 Replacement 1 R...

Page 38: ...mer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation None Removal Front Door 1 Push the left and right side of...

Page 39: ...mounting screws on the front and back of the side covers front mounting screw of the right hand side cover back mounting screw of the right hand side cover Figure 2 Figure 2 3 Using a flat screwdriver...

Page 40: ...100 MFP 4 Unclip the side covers from the top slots located at the back of the machine and pivot them towards yourself to remove them Figure 4 Figure 4 5 Remove the side covers Replacement 1 Replaceme...

Page 41: ...the electricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause inju...

Page 42: ...er 3100 MFP 3 Lift the roller bearing Figure 2 Figure 2 4 Lift the roller bearing from the other end of the feeder Figure 3 Figure 3 5 Lift the feeder and remove the feeder Replacement 1 Replacement i...

Page 43: ...tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the feeder assembly REP 4 Removal Rocking Plate 1 Insert a screwdriver in the...

Page 44: ...and make a pivoting movement down wards without strain to remove the cork pad Figure 2 Figure 2 Replacement Cork Pad 1 Make sure that the slot of the cork on the paper input guide is clean 2 Replaceme...

Page 45: ...lectricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Pre...

Page 46: ...djustments 4 18 04 08 Phaser 3100 MFP 2 Lift the document feed assembly and remove it from its slot without disassembling it Figure 4 Figure 4 3 Remove the motor frame cable from its cable guide Figur...

Page 47: ...epairs and Adjustments Phaser 3100 MFP 04 08 4 19 4 Disconnect the connector to the ADF cover and remove the assembly Figure 6 Figure 6 Replacement 1 Replacement is the reverse of the removal procedur...

Page 48: ...o the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Rem...

Page 49: ...Repairs and Adjustments Phaser 3100 MFP 04 08 4 21 3 Pull out the paper guide assembly Figure 2 Figure 2 Replacement 1 Replacement is the reverse of the removal procedure...

Page 50: ...ine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the fe...

Page 51: ...3100 MFP 04 08 4 23 2 Lift and remove the motor frame Take note of the location of the teeth gears then remove them Figure 2 Figure 2 3 If required unscrew the two mounting screws of the motor and rem...

Page 52: ...nd Adjustments 4 24 04 08 Phaser 3100 MFP Replacement 1 Replacement is the reverse of the removal procedure 2 Position the teeth gears respecting their location identified during disassembly Figure 4...

Page 53: ...the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the feeder assembly REP 4 Remove the ADF...

Page 54: ...3 Turn the ADF assembly upside down 4 Unclip the paper deflector and remove it Registration Roller 5 Turn the assembly upside down 6 Turn each roller bearing of the registration roller Figure 2 Figur...

Page 55: ...DF Feed Guide 1 Replacement is the reverse of the removal procedure Paper Deflector 2 Position the paper deflector on the registration roller and press to clip it in place Figure 3 Figure 3 Registrati...

Page 56: ...rd from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the feeder assembly REP 4 Remove...

Page 57: ...ly Figure 2 Figure 2 4 Carefully remove the antistatic brush Figure 3 Figure 3 Replacement 1 Replacement is the reverse of the removal procedure 2 Check that the slot of the antistatic brush is clean...

Page 58: ...cause injury Preparation Print the machine s parameters user administrator and technical and the activity counter values in order to keep a record 5 6 You can also store user parameters and directory...

Page 59: ...w the mounting screw of the CPU card ground connector and disconnect it Figure 2 Figure 2 4 Disconnect all connectors from the CPU board CAUTION Note all connections for reassembly 5 Unscrew the eight...

Page 60: ...and Adjustments 4 32 04 08 Phaser 3100 MFP Replacement 1 Replacement is the reverse of the removal procedure 2 Connect all connectors to the CPU board Figure 4 Figure 4 3 Perform the scanner calibrat...

Page 61: ...icity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the printer front door assembly and the right side cover REP 3 Remove the CPU shield plate REP 11 Removal 1...

Page 62: ...airs and Adjustments 4 34 04 08 Phaser 3100 MFP 3 Press the top clip inwards until it unclips and pull out the speaker Figure 2 Figure 2 Replacement 1 Replacement is the reverse of the removal procedu...

Page 63: ...ly while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the ADF cover REP 2 Remove the printer front door and the...

Page 64: ...tments 4 36 04 08 Phaser 3100 MFP 2 Unscrew the two top mounting screws on the back cover C and D Figure 2 Figure 2 3 Pull the back cover and remove it Replacement 1 Replacement is the reverse of the...

Page 65: ...hat do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the ADF cover REP 2 Remove the front door and the side covers REP 3 Remove the CPU sh...

Page 66: ...Repairs and Adjustments 4 38 04 08 Phaser 3100 MFP 2 Lift and remove the output tray assembly Figure 2 Figure 2 Replacement 1 Replacement is the reverse of the removal procedure...

Page 67: ...use death or injury Moving parts can cause injury Preparation None Removal 1 Stand in front of the machine 2 Remove the control panel REP 1 3 Remove the ADF cover REP 2 or the platen cover REP 38 4 Re...

Page 68: ...er values in order to keep a record 5 6 You can also store user parameters and directory entries on a smart card 6 and restore them 9 after the machine is serviced Remove the printer front door and th...

Page 69: ...ustments Phaser 3100 MFP 04 08 4 41 3 Remove the front panel and CIS ribbon cables from their cable guide Figure 2 Figure 2 4 Use a flat head screwdriver to unhook then remove the scanner assembly Fig...

Page 70: ...s and Adjustments 4 42 04 08 Phaser 3100 MFP 5 Lift then remove the platen assembly Figure 4 Figure 4 Replacement 1 Replacement is the reverse of the removal procedure 2 Perform the scanner calibratio...

Page 71: ...lectricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the print cartridge Remove the paper tray Remove the output tray assembly REP 14 Remove the right and...

Page 72: ...rming tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the ADF cover REP 2 or the platen cover REP 38 Remove the front door and...

Page 73: ...45 2 Unscrew the seven mounting screws at the back of the frame and turn it upside down Figure 2 Figure 2 3 Lift the front part of the scanner frame and remove it Figure 3 Figure 3 Replacement 1 Repl...

Page 74: ...rom the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the ADF cover REP 2 Remove the printe...

Page 75: ...MFP 04 08 4 47 2 Disconnect the CIS ribbon cable and remove it from its two side slots Figure 2 CAUTION Keep the CIS support springs and slides Figure 2 3 Remove the CIS Replacement 1 Replacement is t...

Page 76: ...move the front door and the side covers REP 3 Remove the CPU shield plate REP 11 Remove the platen assembly REP 16 Removal 1 Unfold the end of the CIS ribbon cable and remove it from its slot Figure 1...

Page 77: ...Repairs and Adjustments Phaser 3100 MFP 04 08 4 49 Replacement 1 Replacement is the reverse of the removal procedure...

Page 78: ...while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the ADF cover REP 2 Remove the front door and the side cover...

Page 79: ...irs and Adjustments Phaser 3100 MFP 04 08 4 51 2 Remove the belt from the drive pulley Figure 2 Figure 2 3 Lift then remove the CIS panel Replacement 1 Replacement is the reverse of the removal proced...

Page 80: ...s that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the ADF cover REP 2 Remove the front door and the side covers REP 3 Remove the CPU...

Page 81: ...and Adjustments Phaser 3100 MFP 04 08 4 53 3 Remove the CIS motor connector from its cable guide Figure 2 Figure 2 4 Remove the scanner motor Replacement 1 Replacement is the reverse of the removal pr...

Page 82: ...PL 10 WARNING Switch off the electricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Mov...

Page 83: ...Repairs and Adjustments Phaser 3100 MFP 04 08 4 55 Pinion Gear 2 Remove the pinion gear Figure 2 Figure 2...

Page 84: ...8 Phaser 3100 MFP 3 Unhook and lift the bottom plate Figure 3 Figure 3 4 Unhook the left pinion gear Repeat with the right pinion gear Bottom Plate 5 Unhook the bottom plate from the pivots pins at bo...

Page 85: ...ts Phaser 3100 MFP 04 08 4 57 Friction Pad 6 Release 2 hooks from below Figure 4 CAUTION When releasing the hooks take care not to lose the spring Figure 4 Replacement 1 Replacement is the reverse of...

Page 86: ...lectricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury WAR...

Page 87: ...tments Phaser 3100 MFP 04 08 4 59 Removal 2 Remove the laser unit Figure 1 Figure 1 1 Disconnect the laser diode harness 2 Disconnect the polygon mirror motor harness 3 Remove 3 screws circled to remo...

Page 88: ...and Adjustments 4 60 04 08 Phaser 3100 MFP Replacement 1 Replacement is the reverse of the removal procedure 2 When reassembling ensure to set the positioning pin in the hole Figure 2 Figure 2 Positio...

Page 89: ...do not need electricity Electricity can cause death or injury Moving parts can cause injury WARNING Do not touch the fuser while it is hot Preparation Remove the output tray assembly REP 14 Removal 1...

Page 90: ...Repairs and Adjustments 4 62 04 08 Phaser 3100 MFP Replacement 1 Replacement is the reverse of the removal procedure...

Page 91: ...ch off the electricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can caus...

Page 92: ...djustments 4 64 04 08 Phaser 3100 MFP 2 Remove 2 screws to remove the paper exit assembly Figure 2 and Figure 3 Figure 2 Figure 3 Replacement 1 Replacement is the reverse of the removal procedure 1 Re...

Page 93: ...the electricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause inju...

Page 94: ...emoval Fusing Lamp 1 Release the fusing lamp Figure 1 CAUTION Do not touch the surface of the fusing lamp with bare hands Take care when removing the lamp it can break if not handled with care Figure...

Page 95: ...3100 MFP 04 08 4 67 2 Remove the fusing lamp from the fuser Figure 2 Figure 2 Hot Roller 3 Disconnect the electrode Figure 3 Figure 3 1 Carefully remove the fusing lamp by withdrawing it from the fus...

Page 96: ...Repairs and Adjustments 4 68 04 08 Phaser 3100 MFP 4 Pull the heat roller out of the fuser unit Figure 4 CAUTION Do not touch the surface of the heat roller with bare hands Figure 4...

Page 97: ...eplacement 1 Replacement is the reverse of the removal procedure CAUTION When re assembling be careful not to damage the stripper fingers 2 When reassembling be careful to set the fusing lamp on the f...

Page 98: ...to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury WARNING Do no...

Page 99: ...stments Phaser 3100 MFP 04 08 4 71 Removal 1 Remove the pressure roller Figure 1 CAUTION Note the position of the bushing and spring at each end of the roller Figure 1 Pressure roller Bushing and spri...

Page 100: ...d Adjustments 4 72 04 08 Phaser 3100 MFP Replacement 1 Replacement is the reverse of the removal procedure 2 When re assembling be careful to set the bushing and spring in the correct position Figure...

Page 101: ...electricity Electricity can cause death or injury Moving parts can cause injury WARNING Do not touch the fuser while it is hot Preparation Remove the paper exit assembly REP 26 Removal 1 Remove the th...

Page 102: ...tomer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury WARNING Do not touch the fuser while it is hot Preparation Remove t...

Page 103: ...Repairs and Adjustments Phaser 3100 MFP 04 08 4 75 Figure 2 Replacement 1 Replacement is the reverse of the removal procedure 1 Remove 2 screws circled to remove the thermostat...

Page 104: ...stomer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury WARNING Do not touch the fuser while it is hot Preparation Remove...

Page 105: ...ments Phaser 3100 MFP 04 08 4 77 2 Remove the heat roller stripper fingers Figure 2 Figure 2 Replacement 1 Replacement is the reverse of the removal procedure CAUTION When reassembling be careful not...

Page 106: ...the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remov...

Page 107: ...etic clutch assembly Figure 2 Figure 2 3 Release the second clip to remove the shaft Figure 3 Figure 3 1 Remove the clip to release the clutch from the shaft 2 Remove the clip to release the shaft end...

Page 108: ...ments 4 80 04 08 Phaser 3100 MFP 4 Remove the paper feed roller from the shaft Figure 4 Figure 4 Replacement 1 Replacement is the reverse of the removal procedure 1 Release the clip to remove the roll...

Page 109: ...tch off the electricity to the machine Disconnect the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cau...

Page 110: ...Remove the surrounding components Figure 1 Figure 1 1 Remove the paper tray guides 2 screws 2 Remove the left shield 13 screws and 2 screws at the bottom 3 Remove the right shield 9 screws 4 Remove t...

Page 111: ...ser 3100 MFP 04 08 4 83 2 Remove the registration roller Figure 2 Figure 2 Replacement 1 Replacement is the reverse of the removal procedure 1 Remove 2 screws circled 2 Remove 2 white bushings 3 Lift...

Page 112: ...the power cord from the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the print cartridge R...

Page 113: ...Repairs and Adjustments Phaser 3100 MFP 04 08 4 85 2 Use a screwdriver to lift the transfer roller out of the recess Figure 2 Figure 2 Replacement 1 Replacement is the reverse of the removal procedure...

Page 114: ...the customer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the output tray assembly REP 14 Removal...

Page 115: ...can cause injury Preparation Remove the paper tray Remove the print cartridge Remove the output tray assembly REP 14 Remove the laser unit REP 24 Removal 1 Remove the surrounding components Figure 1 d...

Page 116: ...Repairs and Adjustments 4 88 04 08 Phaser 3100 MFP Figure 2 Main motor Replacement 1 Replacement is the reverse of the removal procedure...

Page 117: ...omer supply while performing tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation Remove the fusing unit REP 25 Removal 1 Remove the disch...

Page 118: ...Repairs and Adjustments 4 90 04 08 Phaser 3100 MFP Replacement 1 Replacement is the reverse of the removal procedure...

Page 119: ...rming tasks that do not need electricity Electricity can cause death or injury Moving parts can cause injury Preparation None Removal Document Pad 1 Open the platen cover 2 Remove the document pad loc...

Page 120: ...Repairs and Adjustments 4 92 04 08 Phaser 3100 MFP This page is intentionally blank...

Page 121: ...Tray Assembly 5 8 PL 5 Scanner 5 10 PL 6 CIS Support 5 12 PL 7 Automatic Document Feeder 3100MFP X only 1 of 3 5 14 PL 8 Automatic Document Feeder 3100MFP X only 2 of 3 5 16 PL 9 Automatic Document F...

Page 122: ...Parts List 5 2 04 08 Phaser 3100 MFP PL 1 Controls and Cables...

Page 123: ...2 Refer to PL 2 Flap quip V2 ADF cover 3100MFP X 1 3 Refer to PL 2 ADF doc tray D7N color ADF doc tray D7N coloured 1 4 117N01799 Cordon d alimentation secteur AC Power cord 220V 1 4 177N01773 Cordon...

Page 124: ...Parts List 5 4 04 08 Phaser 3100 MFP PL 2 Covers...

Page 125: ...UC Shield plate of UC Board 1 REP 11 9 140N63328 Carte UC Main PCB board 3100MFP S 220V 1 REP 11 9 140N63327 Carte UC Main PCB board 3100MFP S 110V 1 REP 11 9 140N63326 Carte UC Main PCB board 3100MFP...

Page 126: ...Parts List 5 6 04 08 Phaser 3100 MFP PL 3 Paper Exit and Rear Cover...

Page 127: ...3x10 Self tapping screw for plastic 2 3 002N02745 Capot arri re imprimante LFX V2 color Lower rear cover 1 REP 13 4 002N02746 Trappe arri re Upper rear cover 1 REP 13 5 Not spared Imprimante Machine...

Page 128: ...Parts List 5 8 04 08 Phaser 3100 MFP PL 4 Output Tray Assembly...

Page 129: ...Not spared VIS 3x10 self tapping screw for plastic Screw 3x10 self tapping screw for plastic 2 2 115N00872 Brosse antistatique Discharge brush 1 3 050N00526 Interface LFX V2 Color e Grey White Output...

Page 130: ...Parts List 5 10 04 08 Phaser 3100 MFP PL 5 Scanner...

Page 131: ...sole 16 points Ribbon cable 1 7 Not spared Fond scanner color V2 Scanner bottom colored V2 1 8 Not spared Pignon 55 dents scanner plat color Scanner gear 55 teeth colored 1 9 Not spared Disque pignon...

Page 132: ...Parts List 5 12 04 08 Phaser 3100 MFP PL 6 CIS Support...

Page 133: ...nd SP Ferrite p cable plat 3W800 10 cond SP 1 3 Not spared Guidage central chariot CIS color Central roller of CIS support colored 2 4 Not spared CIS support color CIS support colored 1 5 Not spared G...

Page 134: ...Parts List 5 14 04 08 Phaser 3100 MFP PL 7 Automatic Document Feeder 3100MFP X only 1 of 3...

Page 135: ...apot moteur color Motor cover 1 3 038N00522 Chemin papier interne deflect ass V2 Document input tray 1 4 050N00527 Flap assembl V2 Document output tray 1 5 Not spared Vis autotart te large pour plast...

Page 136: ...Parts List 5 16 04 08 Phaser 3100 MFP PL 8 Automatic Document Feeder 3100MFP X only 2 of 3...

Page 137: ...bl Upper paper guide assembly 1 REP 7 6 019N00958 Kit d liasseur pour LFx Retard pad assembly 1 REP 5 7 Not spared Introducteur papier deflect color e Paper input guide 1 REP 6 8 Not spared Pignon 38...

Page 138: ...Parts List 5 18 04 08 Phaser 3100 MFP PL 9 Automatic Document Feeder 3100MFP X only 3 of 3...

Page 139: ...e pour plast 3X8 3X8 self tap screw large for head plas 6 5 022N02361 Rouleau analyse Registration roller 1 REP 9 6 115N00873 Brosse antistatique auto adh sive 224 mm Antistatic brush 1 7 Not spared R...

Page 140: ...Parts List 5 20 04 08 Phaser 3100 MFP PL 10 Paper Tray...

Page 141: ...Parts List Phaser 3100 MFP 04 08 5 21 PL 10 Paper Tray ITEM No REFERENCE DESCRIPTION QTY R 1 050N00524 Bac papier Paper tray unit 1 REP 23...

Page 142: ...Parts List 5 22 04 08 Phaser 3100 MFP PL 11 Rollers and Drives...

Page 143: ...s and Drives ITEM No REFERENCE DESCRIPTION QTY R 1 127N07574 Brushless motor DC24V 1 REP 36 2 022N02362 Transfer roller 1 REP 34 3 022N02363 Paper feed roller MM32 1 REP 32 4 121N01171 Magnetic clutch...

Page 144: ...Parts List 5 24 04 08 Phaser 3100 MFP PL 12 Fuser...

Page 145: ...2 Fuser ITEM No REFERENCE DESCRIPTION QTY R 1 126N00298 Unit de fusion Fuser 220V 1 REP 25 1 126N00297 Unit de fusion Fuser 110V 1 REP 25 2 130N01542 Fusing thermistor 1 REP 29 3 126N00300 Heater 220V...

Page 146: ...Parts List 5 26 04 08 Phaser 3100 MFP PL 13 Power Supply and Laser Unit...

Page 147: ...and Laser Unit ITEM No REFERENCE DESCRIPTION QTY R 1 122N00280 Laser unit 1 REP 24 2 110N01425 Micro switch 1 3 127N07575 Fan assembly 1 REP 35 4 105N02149 Power supply unit 220V 1 REP 17 105N02148 P...

Page 148: ...Parts List 5 28 04 08 Phaser 3100 MFP This page is intentionally blank...

Page 149: ...20 GP 7 Paper types 6 21 GP 8 Space Requirements 6 22 GP 9 Environmental Conditions 6 24 GP 10 Connections 6 25 GP 11 Connecting the Power and Switching on the Machine 6 29 GP 12 Getting Started and S...

Page 150: ...General Procedures and Information 6 2 04 08 Phaser 3100 MFP This page is intentionally blank...

Page 151: ...omatic Document Feeder or via the document glass for bulky documents The control panel consists of An alphanumerical keyboard and function keys to control the machine An LCD display with 2 lines and a...

Page 152: ...er output Master USB connection USB key Manual input tray Paper tray Manual paper feed setup guides Front cover Output support tab Smart card insertion point Control panel Slave USB connection For PC...

Page 153: ...nology via the document glass The control panel consists of An alphanumerical keyboard and function keys to control the machine An LCD display with 2 lines and a line of icons that allows users to vie...

Page 154: ...igure 4 Paper output Master USB connection USB key Manual input tray Paper tray Manual paper feed setup guides Front cover Output support tab Smart card insertion point Control panel Slave USB connect...

Page 155: ...see rating plate Power consumption in power save mode 13 W Typical consumption for printing 450 W Temperature 10 C to 27 C 50 F to 80 6 F with an ambient humidity included between 15 to 80 up to 32 C...

Page 156: ...gsm Document reference DR Type ITU 1 A4 Black white ratio 3 Resolution Normal mode 200 x 100 DPI ADF scanner 3100MFP X only Type CIS Colour and B W Colour analysis Yes Resolution in DPI 600 Grey scale...

Page 157: ...egal 215 9 x 355 6 Paper feed tray Page capacity in pages 250 64g 200 80g Paper weight 60 to 105 g m2 Manual paper feed Capacity of pages in pages 1 Paper weight 52 to 162 g m2 Transparent laser print...

Page 158: ...board 3100MFP X 62 keys Keyboard 3100MFP S 25 keys Screen 3100MFP X 2 lines of 16 characters 7 icons Screen 3100MFP S 2 lines of 16 characters 4 icons Fax Modem 3100MFP X only Type PSTN Super G3 Maxim...

Page 159: ...V23 Reception No Mailing 10 directly 249 from directory DECT Telephone Communication option 3100MFP X only Wireless DECT Telephone Yes via USB dongle SMS No Network notification No Answering device No...

Page 160: ...from this flash and the processor executes its instructions from the SDRAM The SDRAM also serves as the operating memory for Digicolor2 CPU Card The CPU card is based on the Digicolor2 circuit which...

Page 161: ...General Procedures and Information Phaser 3100 MFP 04 08 6 13 Electronic Architecture Figure 1 Overview of the CPU electronic architecture 3100MFP X...

Page 162: ...General Procedures and Information 6 14 04 08 Phaser 3100 MFP Figure 2 Overview of the CPU electronic architecture 3100MFP S...

Page 163: ...General Procedures and Information Phaser 3100 MFP 04 08 6 15 Power Supply The 24V and 5V power supply are provided by the printer Figure 3 Diagram of printer power supply connections...

Page 164: ...General Procedures and Information 6 16 04 08 Phaser 3100 MFP CPU Card Clocks Figure 4...

Page 165: ...and Information Phaser 3100 MFP 04 08 6 17 Reset The reset is generated from 3 3V as all logical parts DIGICOLOR2 memory are supplied in 3 3V The reset is active during at least 100ms Figure 5 Printe...

Page 166: ...d to the capacity announced by the vendor This ca pacity is stored on the smart card provided with the new cartridge and requested for print cartridge replacement The percentage displayed remaining qu...

Page 167: ...mission on the switched telephone network using the V23 protocol depending on the model Photocopying documents Local printing and scanning for PC via USB connections The 3100MFP S consists of a laser...

Page 168: ...6 Printer Language The machine uses the proprietary GDI printing language To install the drivers carried out via the Companion Suite software installation refer to the User Guide and the Companion Su...

Page 169: ...General Procedures and Information Phaser 3100 MFP 04 08 6 21 GP 7 Paper types The following is a list of compatible paper formats Figure 1...

Page 170: ...formation 6 22 04 08 Phaser 3100 MFP GP 8 Space Requirements The following diagram provides the machine s measurements excluding optional accessories 3100MFP X Figure 1 447 mm 17 5 inches 345 mm 13 5...

Page 171: ...General Procedures and Information Phaser 3100 MFP 04 08 6 23 3100MFP S Figure 2 447 mm 17 5 inches 344 mm 13 5 inches 386 mm 15 1 inches...

Page 172: ...hould be easily accessible For easy access to the machine and to allow the different machine covers to be opened eas ily leave a space of at least 30 cm 12 inches on each side and at the back Make sur...

Page 173: ...1 A Master USB connection USB key B Power cord C Telephone cord US only D Master USB connection USB key E Slave USB connection for PC F EXT socket connection for external devices G LINE socket telepho...

Page 174: ...ocket PC Connections Users can install and configure the machine on their PC as a local printer and scanner There are two ways of connecting the machine to a PC Via a USB connection Via a WLAN connect...

Page 175: ...the USB cable into the USB slave connector E located at the back of the machine Figure 1 2 Connect the other end of the USB cable into a USB port on the PC PC Connections Via WLAN Note Before connecti...

Page 176: ...General Procedures and Information 6 28 04 08 Phaser 3100 MFP Figure 2 2 Connect the other end of the USB cable into a USB port on the PC...

Page 177: ...chines power socket I refer to GP 10 3 Plug the other end of the power cord B into the power supply wall socket 4 Set the On Off switch H to On position I The machine powers on After a few seconds whe...

Page 178: ...of parameters provided at delivery Access to these parameters is only authorized for the maintenance and or installation service technicians The machine comes with software blocks called SOS Soft Swit...

Page 179: ...2 0 Reserved 3 0 SOS DURPAUSE Long short pause while dialing Values 0 Short 2s 1 Long 6s 4 0 Reserved 5 0 Reserved 6 1 SOS IMPAUTO Automatic log print Values 0 Without 1 With 7 0 SOS IMPT30 Automatic...

Page 180: ...Values 0 with beep tone 1 without beep tone 4 1 Reserved 5 0 Reserved 6 0 Reserved 7 0 SOS COPLOC Local copy Values 0 Enabled 1 Disabled 8 0 Reserved Bit Value Description 1 1 SOS NIVEMI Transmission...

Page 181: ...Short DIS 3 0 SOS TCF TCF accept criterion Values 0 Normal refused if there has not been 1 continuous second 1 Special 1 discontinuous second in the TCF then accepted systematically at 2 400 b s 4 0 S...

Page 182: ...only Bit Value Description 1 1 Reserved 2 0 Reserved 3 0 Reserved 4 0 Reserved 5 0 SOS HP Line monitoring during fax comm Values 0 Without 1 With 6 1 Reserved 7 1 Reserved 8 0 Reserved Bit Value Descr...

Page 183: ...led 2 1 Reserved 3 1 Reserved 4 0 Reserved 5 1 Reserved 6 1 Reserved 7 0 Reserved 8 1 Reserved Bit Value Description 1 0 Reserved 2 0 Reserved 3 0 Reserved 4 1 SOS REPERR Redialing from page fault Val...

Page 184: ...Reserved 5 1 SOS TLRFAX Remote readout by fax ATTENTION Values 0 Remote readout to Quadrige in transparent mode 1 Remote readout by fax 6 0 Reserved 7 0 SOS SONREA Access to redialing parameters scree...

Page 185: ...Values 0 Without 1 With 5 0 Reserved 6 1 SOS MENUCLAVIER Hide keyboard menus and force QWERTY keyboard Values 0 Show 1 Hide 7 0 SOS ONETOUCH Enable One touch functions Values 0 Without 1 With 8 0 SOS...

Page 186: ...ds 2 1 3 0 Reserved 4 0 Reserved 5 0 Reserved 6 0 Reserved 7 0 Reserved 8 0 Reserved Bit Value Description 1 1 SOS JBIG SUPER 3 capability to execute communication with JBIG encoding Values 0 No SUPER...

Page 187: ...6 0 Reserved 7 0 Reserved 8 1 Reserved Bit Value Description 1 0 Reserved 2 0 Reserved 3 0 Reserved 4 0 Restriction on USB function Values 0 Without 1 With 5 0 With or without duplication of on page p...

Page 188: ...alues 0 Without 1 With 5 0 Reserved 6 0 Reserved 7 0 Reserved 8 0 Reserved Bit Value Description 1 0 Reserved 2 0 3 0 4 1 5 0 Waiting time before validation of unexpected modulation in comparison with...

Page 189: ...4 0 Force the V29 modulation for 9600 and 7200 rates 0 Enabled 1 Disabled 5 0 Reserved 6 0 Reserved 7 0 Reserved 8 0 Reserved Bit Value Description 1 0 Reserved 2 0 Reserved 3 0 Reserved 4 0 Displayin...

Page 190: ...FP X only Bit Value Description 1 0 Reserved 2 0 Reserved 3 0 Reserved 4 0 Reserved 5 1 Reserved 6 1 Reserved 7 0 Reserved 8 1 Reserved Bit Value Description 1 0 Reserved 2 0 Reserved 3 0 Reserved 4 0...

Page 191: ...e downloaded extensions bin or fwf After about ten seconds a window will appear to indicate that the download was successful The machine should not be restarted immediately If the machine restarts imm...

Page 192: ...the file is corrupted checksum false or the software is not compatible with the machine The machine then restarts with the initially installed soft ware In this case check the file and repeat step 1 6...

Page 193: ...nsmission mode of the remote readout can be selected by means of another softswitch bit 5 of SOS 10 which can be set to 1 for conventional fax transmission and 0 for transparent mode Trigger Criteria...

Page 194: ...re activated by reading an initial EEPROM card The con sumables present in the machine at that time are referred to as the initial consumables In this case regardless of the thresholds entered in the...

Page 195: ...USE_EMIS 0x09 uchar No TNOMRESP 0x10 char 15 Yes TSOCIETE 0x11 char 15 Yes TADRESSEL1 0x12 char 30 Yes TADRESSEL2 0x13 char 30 Yes TADRESSEL3 0x14 char 30 Yes TCODEPOSTAL 0x15 char 15 Yes TVILLE 0x16...

Page 196: ...h transmission a remote readout report is printed It contains all the data that has been transmitted to the service center in transparent mode In the case of a transmission in fax mode the fax that is...

Page 197: ...taller Printer Status T_CPT_PAGES the cumulative total number of pages printed since the installation of the machine Interval in Days T_CRIT_JOURS the trigger interval using the day criterion 0 if the...

Page 198: ...articular by the Remote Readout function It can be con sulted by the user see 5 of the User booklet This counter cannot be modified It is stored indefinitely Before any service on the machine that ris...

Page 199: ...he command 8 2 and can be printed via 5 6 printing of parameters These absolute counters reflect the machine s overall utilization regardless of the consumable number of pages sent 3100MFP X only numb...

Page 200: ...nected to the machine 3 Remove the document feeder and gently push the paper tray inwards to avoid obstructing the machine packaging 4 Pack the machine in its original plastic wrapping and put it in i...

Page 201: ...Memory Before you start set the 8 bit parameter installation configuration 1 to 1 CAUTION Undocumented functions are reserved Do not try and use functions that are not documented in this section this...

Page 202: ...General Procedures and Information 6 54 04 08 Phaser 3100 MFP Erase all documents stored in memory Erase the first job in the print queue Erase Printer Error Then switch ON OFF the machine...

Page 203: ...ly code 07 errors detected during fax transmission busy or no fax answer 01Error in fax transmission 3100MFP X only code 01 errors detected during fax transmission discon nections Other errors in fax...

Page 204: ...of the clock Switching to software download via a computer link Save the directory and parameters on I2C card CAUTION All data present on the i2c card prior to the operation will be lost after operat...

Page 205: ...it 8 at 1 Displaying the internal counters Displaying the GDI throughput Rebooting the machine manually with the SOS 1 bit 8 at 1 Displaying main software version checksum Displaying the printer firmw...

Page 206: ...r charge brush roller cleaning blade and other develop ment components C Upper Tray Bottom Plate Presses paper stacked in the upper paper tray against the paper feed roller D Paper Feed Roller Picks u...

Page 207: ...e following charges are applied Development bias during printing Toner appli cation roller E Development roller D Switching bias At the start and the end of any print proc ess Toner application roller...

Page 208: ...is machine is small in diameter This al lows a very compact design A charge roller B charges the photoconductor The charge roller has the advantage of not gen erating ozone A large negative voltage is...

Page 209: ...General Procedures and Information Phaser 3100 MFP 04 08 6 61 Figure 4 The voltage to the charge roller is supplied through the terminal C from the Power Supply Unit board...

Page 210: ...ynchronization Detector G Cylindrical Lens H Synchronization Detector Lens J Shutter This machine uses a laser diode to produce an electrostatic latent image on the OPC drum The laser diode unit conve...

Page 211: ...or Conditions Laser Error The machine detects laser synchronization signal pulses PGSYCI 70 milliseconds after the LDENA signal is sent It detects a laser error if the pulse count does not reach the s...

Page 212: ...evelopment roller turns past the toner metering blade D only a thin coating of negatively charged toner particles stays adhered to the develop ment roller During printing a bias voltage is applied to...

Page 213: ...e voltage to the development roller and the toner application roller is supplied through the ter minals A for the development roller and B for the toner application roller from the Power Sup ply Unit...

Page 214: ...during printing toner may be transferred to the transfer roller surface To prevent this toner from transferring to the underside of the paper the transfer roller must be cleaned before the next print...

Page 215: ...counter blade system is used for drum cleaning The Discharge Lamp C discharge the drum surface The cleaning blade A removes any toner remaining on the drum after the image is transferred to the paper...

Page 216: ...per Feed and Registration Overview Figure 7 Paper Feed System Feed roller A and Friction pad B Paper Lift Mechanism Bottom plate with spring C Sheet feeder 1 sheet feeder D Tray Capacity 250 sheets E...

Page 217: ...d above the upper tray bottom plate B and the friction pad C It al lows only one sheet to feed from the paper tray They are controlled by the paper feed clutch D The registration sensor detects the le...

Page 218: ...ed sensor F Registration sensor The paper feed drive gear A always rotates while the main motor rotates since the paper feed clutch magnet clutch B is energized to turn the paper feed roller C When th...

Page 219: ...08 6 71 Registration Figure 10 The registration sensor A detects the leading edge of the paper and synchronizes paper feed with the writing of the image on the drum so that the image and paper match...

Page 220: ...detects the presence or absence of paper The sensor has an actuator that extends through a slot in the paper tray bottom plate C so that the sensor is actuated when paper is placed in the upper tray...

Page 221: ...ripper fingers E separate the sheet from the heat roller and direct it to the exit rollers F The paper feed exit sensor G which is under the fusing unit monitors the progress of the sheet through the...

Page 222: ...r t1 minutes After time interval t1 passes following printing copying scanning or key in A the LCD and all LED s go off t1 t2 minutes or minutes selectable The default value is minutes Economy Mode Pr...

Page 223: ...FP 04 08 6 75 Cover Interlock Switch Figure 3 When the front door is opened the interlock switch will be opened and power supply to the follow ing parts will be cut Power pack Laser diode driver Fan m...

Page 224: ...General Procedures and Information 6 76 04 08 Phaser 3100 MFP Paper Feed Drive Release and Fusing Drive Release Figure 1...

Page 225: ...General Procedures and Information Phaser 3100 MFP 04 08 6 77 The main motor drives the paper feed unit the transfer roller the toner cassette and fusing unit through a series of gears as follows...

Page 226: ...General Procedures and Information 6 78 04 08 Phaser 3100 MFP GP 19 Service Log Service Log Use the service log to record all service procedures The service log is included at the end of the manual...

Page 227: ...Wiring Data Phaser 3100 MFP 04 08 7 1 7 Wiring Data WD1 Connector Information 7 3...

Page 228: ...Wiring Data 7 2 04 08 Phaser 3100 MFP This page is intentionally blank...

Page 229: ...bow top contact Smart card P4001 10 Female Table 2 CPU P4200 CPU connection Pin Signal Input Output Utilization 1 7 8 10 15 GND Ground 2 FERCAP I Detection of smart card 3 CVCC I O Smart card power su...

Page 230: ...CD_E O Enable Signal active at 1 6 VCCLCD Vcc 4 5V to 5 5V 7 DB4 O Data Bit 4 8 DB5 O Data Bit 5 9 DB6 O Data Bit 6 10 DB7 O Data Bit 7 Table 4 Smart card P4001 connection with the smart card Pin Sign...

Page 231: ...Wiring Data Phaser 3100 MFP 04 08 7 5 Figure 5 Overview of the CPU card connector positions 3100MFP X Figure 6 Overview of the CPU card connector positions 3100MFP S...

Page 232: ...male USB Slave P4901 4 External type USB type B USB Master P4950 4 External type USB type A USB Master P4960 4 External type USB type A Table 8 CNx printer connectors Topography Connector Pin Signal I...

Page 233: ...y 5 XREGIST I Register of signal captors 8 XMANUAL I Manual paper feed signal cap tor CN7 Paper output captor 1 GND Ground 2 XEXIT I Four paper output signal cap tors 3 5V 5V power supply CN9 Debug 1...

Page 234: ...ound 1 XLED O Printer LED bar command 2 P24VS O 24V power supply Table 9 Loudspeaker P1650 connection with the loudspeaker Pin Signal Input Output Utilization 1 HPP O Differentiated BF signal to HP 2...

Page 235: ...F sensor power supply 9 GND Ground 10 STSC I Document ready sensor 11 ALIMOUVCAP I STSC sensor power supply Table 12 Flatbed scanner motor P4302 connection with the flatbed scanner motor Pin Signal In...

Page 236: ...D RESOL O 300 600dpi resolution command 3 VREFCIS O CIS voltage reference 4 VIDEOGND Ground 5 CLKCIS O CIS synchro point pixel clock 6 ALIMCIS 3 3V power supply 7 SPCIS O Start Pulse CIS line synchro...

Page 237: ...D I O Ground Table 17 USB P4950 USB master interface Pin Signal Input Output Utilization 1 VBUS_USB_HO ST1 O Power supply provided to the slave 2 USBN I O Differential pair 3 USBP I O Differential pai...

Page 238: ...Wiring Data 7 12 04 08 Phaser 3100 MFP This page is intentionally blank...

Page 239: ......

Page 240: ...llation Date Total Copy Meter Date of last service maintenance List damaged and affected part s of the machine by description and part number Description Part Number Location of product and affected p...

Page 241: ...AMS DATA INCLUDED OR ATTACHED Any damage to customer property No Yes Describe Did external emergency response provider s such as fire department ambulance etc respond No Yes Identify i e source names...

Page 242: ...ame and CBU District location code are fully completed NAME JOB TITLE ENGINEER NUMBER CONTACT TELEPHONE NUMBER DATE OPERATING COMPANY CBU DISTRICT LOCATION CODE PRODUCT AND PUBLICATION TITLE PUBLICATI...

Page 243: ...XEROX EUROPE...

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