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Problem Solving

7-18

Xerox 4112/4127 EPS

User Guide

071-210

O

Cause: 

Paper Tray 1 malfunctioned.

Remedy:

 Contact the Customer Support Center. Trays other 

than Paper Tray 1 can be used.

072-210

O

Cause: 

Paper Tray 2 malfunctioned.

Remedy:

 Contact the Customer Support Center. Trays other 

than Paper Tray 2 can be used.

073-210

O

Cause: 

Paper Tray 3 malfunctioned.

Remedy:

 Contact the Customer Support Center. Trays other 

than Paper Tray 3 can be used.

074-210

O

Cause: 

Paper Tray 4 malfunctioned.

Remedy:

 Contact the Customer Support Center. Trays other 

than Paper Tray 4 can be used.

075-210
075-211

O

Cause: 

Paper Tray 5 (bypass) malfunctioned.

Remedy:

 Power-cycle the machine. If the tray error is not 

fixed by performing the relevant remedy, contact the 
Customer Support Center.

077-142

P

Cause:

 A "Pretransfer sensor ON" indicates a jam; this jam 

may be caused by any of the following conditions:  An error 
by the Pretransfer sensor, a worn fuser roll, foreign material 
(such as paper) in the machine, or using media stock that is 
not supported by the machine.

Remedy:

 Clear jammed paper.

078-210
078-211

O

Cause:

 High Capacity Feeder Tray (paper trays 6 to 7) 

malfunctioned.

Remedy:

 Check the paper setting of paper trays 6 and 7 and 

power-cycle the machine. If the trays errors are not fixed by 
performing the relevant remedy, contact the Customer 
Support Center. Trays other than 6 and 7 may be used in the 
interim.

078-213
078-214
078-282
078-283

O

Cause:

 Paper Tray 5 (Bypass) malfunctioned.

Remedy:

 Power-cycle the machine. If the tray errors are not 

fixed by performing the relevant remedy, contact the 
Customer Support Center.

Error Code

Category

Cause and Remedy

Print/Other 

Summary of Contents for Legacy 4127

Page 1: ...Xerox 4112 4127 Enterprise Printing Systems User Guide Version 3 1 September 2010...

Page 2: ...s Novell NetWare IntranetWare and NDS are registered trademarks of Novell Inc in the United States and other countries Adobe Acrobat PostScript PostScript3 and PostScript Logo are trademarks of Adobe...

Page 3: ...aper into Tray 5 Bypass 2 5 Loading Paper into Trays 6 and 7 optional High Capacity Feeder 2 6 Loading Paper into Tray 6 optional 1 drawer Oversized High Capacity Feeder 2 8 Loading paper into Tray 8...

Page 4: ...t Faults 5 20 Current Messages 5 21 Fault History 5 21 The Supplies tab 5 22 The Billing Information tab 5 23 Accessing Billing Information 5 23 Billing Information 5 24 Usage Counters 5 25 The Tools...

Page 5: ...and knob 1c 7 34 Paper jams at lever 1d 7 35 Paper jams at lever 1b 7 36 Paper Jams Inside Finisher Right Cover 7 37 Paper jams at lever 3b and 3d 7 37 Paper jams at lever 3e and knob 3c 7 38 Paper j...

Page 6: ...for Duplex Printing 8 14 Network Confidentiality 8 15 Character Code 8 15 9 Addendum 9 1 Optional 2 drawer Oversized High Capacity Feeder Trays 6 and 7 9 1 Overview 9 1 Loading media in the OHCF 9 2...

Page 7: ...y 9 24 Sample Print feature 9 24 Unloading the Stacker Tray 9 25 Jam Clearance 9 26 HCS Entrance Jams E1 E2 and E3 9 26 HCS Transport Jams E4 E5 and E6 9 26 HCS Top Tray Jam E7 9 27 HCS Exit Jam E8 9...

Page 8: ...Table of Contents vi Xerox 4112 4127 EPS User Guide...

Page 9: ...ties 2 Power Switch Switches on off the machine power 3 User Interface The User Interface UI consists of the Control Panel and the Touch Screen Refer to User Interface UI on page 1 5 4 Standard Finish...

Page 10: ...er Open this cover when removing the waste toner bottle 3 Waste Toner Container Collects used toner 4 Fuser Fuses the printed image on the paper WARNING The Fuser is extremely hot and will cause injur...

Page 11: ...llated or Normal 4 Finisher Tray Receives prints when you select stapled punched and Z folded copies 5 Booklet Output Tray Receives prints when you select Bi Fold or Bi Fold Stapling 6 Booklet Output...

Page 12: ...i Fold output tray 13 Left Cover Open this cover to access the machine and to clear paper jams 14 Staple Cartridge Storage Space An extra Staple cartridge for replacement can be stored at this locatio...

Page 13: ...Touch Screen Allows selections to be made simply by touching the screen 3 Job Status Use to view the various Job Status feature screens Press this button to confirm or cancel currently running or comp...

Page 14: ...ss 10 Numeric keypad Press these buttons to enter the number of copies password and other numerical values 11 Clear This keypad button is used to clear an erroneously entered numerical value or if ins...

Page 15: ...tion setting or feature Increase Previous Use this button to increase a specific value by one increment or to display the previous screen in a series of screens such as a listing Text entry Box Use th...

Page 16: ...city of oversized media 8x10 in B5 to a maximum of 13x19 2 in SRA3 in weight ranges of 64 300 gsm uncoated and 106 300 gsm coated Information on the OHCF Tray 6 can be found throughout this user guide...

Page 17: ...nisher with optional C Z Folder The Booklet Maker Finisher with or without the optional C Z Folder includes all the features of the Standard Finisher plus Automatically creates booklets of up to 25 pa...

Page 18: ...n on the SquareFold Trimmer Module can be found on your customer documentation CD in the SquareFold Trimmer Module User Guide or go to www xerox com to download the latest version by entering th eprod...

Page 19: ...t the machine is warming up The machine cannot be used while it is warming up Powering off 1 Press the power switch to the Off position 2 If the power is to be turned off and then back on verify that...

Page 20: ...Sleep Mode if a further preset time elapses Here are two examples If Low Power Mode is set to 15 minutes and Sleep Mode is set to 60 minutes Sleep Mode activates after 60 minutes of total inactivity...

Page 21: ...print quality malfunctions and other printer problems Loading Paper into Trays Guidelines for Loading Paper into Trays Do Align the stack of paper before setting it in the tray Fan transparencies and...

Page 22: ...Tray Attributes in the System Administration Guide Loading Paper into Trays When a paper tray runs out of paper during printing a message is displayed on the Control Panel Add paper to the tray accord...

Page 23: ...eeding the maximum fill line 3 Push the tray in gently until it comes to a stop Note If you need to change the paper size for Trays 1 and 2 contact the Xerox Customer Support Center Loading Paper into...

Page 24: ...d and align the edge of the paper against the left edge of the tray Note Do not load paper exceeding the maximum fill line 3 Squeeze the paper guide levers 2 and adjust the guides to match the size of...

Page 25: ...The preset size then displays under Standard Sizes in the Tray 5 Bypass screen For information about setup refer to Tray 5 Bypass Paper Size Defaults in the System Administration Guide You can load up...

Page 26: ...e paper along the paper guide until it comes to a stop 4 Select printing Loading Paper into Trays 6 and 7 optional High Capacity Feeder 1 Slowly pull out the tray towards you until it stops WARNING If...

Page 27: ...n load and align the edge of the paper against the right edge of the tray To change the paper size follow steps 3 4 and 5 If you are not changing the paper size go to step 6 3 First remove any paper l...

Page 28: ...ity Feeder Note If your machine is equipped with the optional 2 drawer Oversized High Capacity Feeder OHCF refer to the section entitled Optional 2 drawer Oversized High Capacity Feeder Trays 6 and 7...

Page 29: ...g drilled stock place the paper with its drilled side to the right When loading tab stock place the tabs to the left 3 Move the Paper Weight Switches to match the weight of the paper stock in the tray...

Page 30: ...s Inserter The Post Process Inserter is designed for loading paper that will be used as separators and covers You cannot make copies using the Post Process Inserter media Note Remove any paper that re...

Page 31: ...mum fill line Doing so may cause paper jams and other printer problems Loading Tab Paper into Trays 3 and 4 1 Slowly pull out the tray towards you until it stops 2 Load and align the edge of the tab p...

Page 32: ...2 12 Xerox 4112 4127 EPS User Guide Loading Tab Paper into Tray 5 Bypass 1 Gently extend Tray 5 Bypass as necessary to accommodate the paper 2 Hold the center of the paper guides and slide them to th...

Page 33: ...aper guide until it comes to a stop Note To print a tab stock job see Network printing on tabs on page 3 8 Loading Tab Paper into Tray 8 Post Process Inserter 1 Hold the center of the paper guides and...

Page 34: ...om system to system and from marketplace to marketplace As a result the UI screens shown in this section may or may not reflect your system configuration You can confirm and or change the paper settin...

Page 35: ...27 EPS 2 15 User Guide 3 Select the desired paper tray and then select the Change Settings button Note For this example we selected Tray 3 because Trays 1 and 2 do not allow custom paper size entries...

Page 36: ...127 EPS User Guide 5 Select paper options and Auto Size Detect If you select Auto Size Detect select the Save button to save and close the window Custom Size a The width and height of the paper by sel...

Page 37: ...S 2 17 User Guide 6 Review the paper settings and press Confirm 7 Select Close on the next screen 8 Press Start to print your job Change confirm the DEFAULT tray settings System Administration 1 Press...

Page 38: ...and select Enter Note The default User ID value is 11111 When using the Authentication feature a password is required The default password is x admin See the System Administrator Guide for additional...

Page 39: ...ox 4112 4127 EPS 2 19 User Guide 4 Select Paper Tray Attributes 5 Select the desired paper tray and select Change Settings Note For this example we selected Tray 3 because Trays 1 and 2 do not allow c...

Page 40: ...other Media 2 20 Xerox 4112 4127 EPS User Guide 6 Select the Change Settings button 7 Select paper options and Auto Size Detect If you select Auto Size Detect select the Save button to save and close...

Page 41: ...ve Note If the optional OHCF Tray 6 is attached an additional Paper Type option called Coated Stock is available 8 Once you have selected and reviewed your paper options press the Confirm button 9 Sel...

Page 42: ...BC AdvancedPunch is connected When the optional GBC AdvancedPunch is attached to your machine tab paper is loaded differently into the paper trays For information on how to load paper into the paper t...

Page 43: ...pending on the application software you are using For more information refer to the documentation provided with each application Note To learn about print features click Help in the print driver scree...

Page 44: ...e and close the Properties window 10 Select the desired copies quantity and OK to print the job Note For additional information review your print driver documentation Printing with the PCL print drive...

Page 45: ...ser Guide 5 Ensure that Auto Rotate and Center and Choose Paper Source by PDF page size are unchecked Note These options may not be available with your version of Adobe Acrobat or Adobe Reader 6 Selec...

Page 46: ...for Auto Tray and choose the appropriate paper type 9 Select OK twice to return to the Properties screen 10 Select the Advanced tab and select any Advanced Features 11 Select OK to save and close the...

Page 47: ...b from CentreWare Internet Services Note Only print ready files ps pcl jpeg tiff pdf etc may be submitted to the device from the CentreWare Internet Services web page 1 Start your computer and open th...

Page 48: ...Guide 3 From the CentreWare Internet Services screen select the Print tab 4 Select a file to print by clicking the Browse button and navigating to the desired file 5 Select your desired print options...

Page 49: ...ab stock in Tray 5 Bypass See Loading Tab Paper into Tray 5 Bypass on page 2 12 2 The Tray 5 Bypass screen opens automatically Use the controller to confirm or change the paper size a Select Confirm i...

Page 50: ...printing 6 Proceed to the next section entitled Network printing on tabs on page 3 8 Network printing on tabs Using the PS print drivers 1 Load the tab stock in Tray 3 Tray 4 or Tray 5 Bypass Refer to...

Page 51: ...Select the appropriate Paper Tray Paper Size and Paper Type Select Tab Stock if using the Tray 5 manual tray otherwise select Printer Default Type 8 Select the Advanced tab and select Advanced Featur...

Page 52: ...tion review your print driver documentation Using the PCL print drivers 1 Load the tab stock in Tray 3 Tray 4 or Tray 5 Bypass Refer to Loading Tab Paper in Trays in the Paper and Other Media chapter...

Page 53: ...elect button 8 If Tray 3 or Tray 4 is being used for the tab stock then select Paper Settings for Auto Tray and choose Tab Stock for the paper type 9 If Tray 5 Bypass is being used for the tab stock t...

Page 54: ...Computer operations 3 12 Xerox 4112 4127 EPS User Guide 11 Select the Advanced tab and select the Tab Margin Shift item 12 From the Tab Margin Shift pull down menu select the Shift Tab option...

Page 55: ...esired Tab margin Shift 14 Select OK to save and close the Tab Margin Shift window 15 Select OK to save and close the Properties window 16 Select the desired copies quantity and OK to print the job No...

Page 56: ...Computer operations 3 14 Xerox 4112 4127 EPS User Guide...

Page 57: ...from marketplace to marketplace Therefore the UI screens in this guide are a representation of the type of screens that may be seen on your particular system Job Status overview The Job Status feature...

Page 58: ...view job details 1 Press the Job Status button on the control panel 2 Select the Active Jobs tab 3 Select the applicable job to view from the displayed list Use the up or down button on the scroll bar...

Page 59: ...r for help 5 Select the job from the list 6 From the pop up menu select Delete Cancels the current or pending job Details Shows the details of the selected document Close Menu Closes the pop up menu C...

Page 60: ...played lis Use the scroll bar to navigate the list 4 After checking the job details select Close Printing Waiting Print Jobs You can print all the pending print jobs Note If there are no pending print...

Page 61: ...from marketplace to marketplace Therefore the UI screens in this guide are a representation of the type of screens that may be seen on your particular system Overview The Machine Status button is used...

Page 62: ...Number is displayed in the General Information area on the Machine Information tab You will need this number when calling Xerox for technical information or assistance Current system software version...

Page 63: ...Xerox 4112 4127 EPS 5 3 User Guide Note Select to display the previous screen and to display the next screen Software Version Select the Software Version button to check the software versions for mach...

Page 64: ...ormation for each paper tray Print Reports The Print Reports button must be enabled by a System Administrator before reports can be printed Some features on the Print Reports screen are only available...

Page 65: ...Lists the settings for TIFF JPEG print mode TIFF JPEG Logical Printers List Lists the settings for up to 20 logical printers created in TIFF JPEG print mode PostScript Logical Printers List Lists the...

Page 66: ...ighest level of security This option must be enabled by the System Administrator The Overwrite Hard Disk feature prevents the document image and registered data recorded on the hard disk from being il...

Page 67: ...n in the System Administration Guide for more information Print Mode This feature allows you to change the default printer mode and emulation parameter settings Note Some of the following Print Mode f...

Page 68: ...elected the machine automatically selects the tray based on the paper size specified on the Paper Supply screen Auto Size 202 3 A3 4 A4 Default 5 A5 14 B4 15 B5 21 8 5 x 14 in 22 8 5 x 13 in 23 8 5 x...

Page 69: ...lique 17 CG Omega Bold 56 CourierPS Bold 18 CG Omega Bold Italic 57 CourierPS Bold Oblique 19 Garamond Antiqua 58 SymbolPS 20 Garamond Kursiv 59 Palatino Roman 21 Garamond Halbfett 60 Palatino Italic...

Page 70: ...e 209 400 5000 Default 1200 Specify the point size of a font in increments of 25 The value of 100 represents 1 point Font Pitch 210 600 2400 Default 1000 Specify the pitch size of a font The value of...

Page 71: ...nt Mode screen to set parameter values for HP GL 2 emulation You can store and retrieve up to 20 emulation settings HP GL 2 Retrieve Programming On the Retrieve Programming screen select Factory Defau...

Page 72: ...feature to be set The item numbers and their values are shown in the following table 3 Select Change Value 4 Enter a New Value using the numeric keypad 5 Select Save 6 Select Close to leave this scree...

Page 73: ...ion Auto Layout 106 0 On Default 1 Off Set whether to align the document position and paper automatically Active Palette 107 0 Command Default 1 Panel Set whether to use the palette specified by a com...

Page 74: ...the page description language PDL Hard Clip 151 0 Standard 2 Paper Default Set the hard clip area The Standard hard clip area for A4 Letter and Ledger is the same as for Hewlett Packard HP7550A For ot...

Page 75: ...settings of Origin Position and Paper Margin Active Coordinate Area Set the document size to the area from which the paper margin is subtracted from the active coordinate area obtained by the active c...

Page 76: ...r Set the stapling position Manual Feed Tray Check Indicator 165 0 None 1 Yes Default Set the manual feed tray indicator Pen Width No 0 15 800 815 0 255 0 to 25 5 mm 3 Default Set the width of the pen...

Page 77: ...Selections 3 Select the memory number in which you want to store the current selections 4 Select Close KeyPoint If you select a number in which information is already stored the information is overwr...

Page 78: ...efaults to use the factory default settings or select Custom Settings 3 If you select Custom Settings select a memory number to specify which saved settings should be used 4 Select Save PDF The PDF op...

Page 79: ...f print sets 2 Side Print 402 0 Off Default 1 LEF Binding 2 SEF Binding Specify which edge of the paper is to be bound for double sided printing Long Edge Feed or Short Edge Feed Print Mode 403 0 Stan...

Page 80: ...ault information and messages Current Faults Select the Current Faults button to view a list of machine faults that are currently affecting the printer 1 Select Current Faults on the Faults screen 2 S...

Page 81: ...need to be taken to continue or resume the proper operation of the printer For example messages in the following graphic indicate that the drum cartridge needs to be replaced Fault History Select the...

Page 82: ...gauge and as the percent full from 100 to 0 The status of other consumables is shown as OK Replace Soon or Replace Now Refer to Chapter 6 Maintenance for information about replacing consumables KeyPo...

Page 83: ...ot reflect your machine s User Interface UI The screens may vary depending on your machine s configuration and marketplace The screens shown here are a representation only Accessing Billing Informatio...

Page 84: ...on The Billing Information feature displays the total number of prints made by the machine and also allows you to view specific billing meter information The main Billing Information screen displays 1...

Page 85: ...k print jobs sent from the user s computer to the printer Large Impressions These impressions are one side of one sheet of a large document such as 11 x17 in A3 Large Impressions are any documents ori...

Page 86: ...Machine Status 5 26 Xerox 4112 4127 EPS User Guide The Tools tab If enabled by the System Administrator you can access Paper Tray Attributes on the Tools tab...

Page 87: ...ll of its functions properly KeyPoint Use only consumables recommended by Xerox for your printer system The use of consumables not recommended by Xerox may impair image quality and printer system perf...

Page 88: ...upplies tab on page 5 22 Handling Consumables Before using consumables carefully read the instructions and precautions on the packaging Do not unpack consumables until they are ready to be used Storin...

Page 89: ...ame since the toner remaining in the cartridge can cause an explosion CAUTION Do not use warm water or cleaning solvents to remove Toner Dry Ink from your skin or clothing This will set the Toner and...

Page 90: ...stops after copying or printing approximately 5 000 sheets 1 Open the left cover of the machine 2 Rotate the toner cartridge to the left until it aligns with the unlock indicator 3 Pull out the toner...

Page 91: ...the toner cartridge with the arrow mark facing up 6 Push the cartridge slowly into the machine then rotate the cartridge to the right until it aligns with the lock indicator 7 Close the left cover of...

Page 92: ...our local regulations Replace Waste Toner Cartridges while the machine is powered ON WARNING Never throw a Toner cartridge into an open flame since the toner remaining in the cartridge can cause an ex...

Page 93: ...ps after copying or printing approximately 18 000 sheets 1 Make sure that the machine has stopped copying printing then open the Front Cover on the machine 2 Open the Waste Toner Container cover and p...

Page 94: ...and slide it into the machine until it snaps into position 8 Close the Waste Toner Container Cover 9 Close the Front Cover Note A message will display and the machine will not operate if the front co...

Page 95: ...aple Cartridge Replacement 1 Make sure that the machine has stopped copying and printing then open the Right Cover on the Basic Finisher 2 Grasp the Staple Cartridge handle located at R1 and lift it s...

Page 96: ...e case into the staple cartridge 5 Push the removed cartridge back to the original position until it clicks into place 6 Close the Right Cover on the Basic Finisher Note A message will display and the...

Page 97: ...ce the container 1 Make sure that the machine has stopped copying and printing then open the Right Cover on the finisher 2 Locate the Staple Waste Container R5 in the finisher 3 Grip the container and...

Page 98: ...t Maker Staple Cartridge The Control Panel displays a message indicating that the Booklet Maker staple cartridge needs to be replaced Use the following procedure to replace the cartridge on this optio...

Page 99: ...While holding the tabs of a new Booklet Maker staple cartridge return the cartridge to the original position and gently push it until it clicks 5 Return the unit to its original position 6 Close the...

Page 100: ...the container each time it is opened KeyPoint Remove the Punch Scrap Container while the system is powered ON If you switch off the power when emptying the Punch Scrap Container the machine cannot de...

Page 101: ...tened with a small amount of neutral detergent 2 Wipe off any excess water from the exterior with a soft cloth WARNING Before you start to clean the machine be sure to switch off the power and unplug...

Page 102: ...Maintenance 6 16 Xerox 4112 4127 EPS User Guide...

Page 103: ...problem 3 Refer to the Causes and Actions to the right of the correct symptom Perform the suggested actions until the problem is solved Symptoms Causes and Actions Power is not switched On Yes Cause...

Page 104: ...12 If problem is not solved go to next Cause Action Cause Is the Brightness Dial set too low Action Use the Brightness Dial to adjust display brightness Refer to User Interface UI on page 1 5 A messa...

Page 105: ...turn the power switch on Refer to Power on off on page 1 11 Is the power cord disconnected from the machine or the rear of the rack Is power of the correct voltage being supplied Make sure that the p...

Page 106: ...t to print again Refer to Loading Paper into Tray 5 Bypass on page 2 5 Unsatisfactory print quality Image defect Refer to Image Quality Problems on page 7 6 Text prints incorrectly text is corrupted N...

Page 107: ...e any torn pieces of paper still remaining inside the machine or is there a foreign object in the machine Open the door of the machine or slide out the paper tray to remove the torn paper or the forei...

Page 108: ...Trays on page 2 1 Is the paper guide for paper Tray 5 Bypass set so that the tray touches the paper Load paper correctly Refer to Loading Paper into Tray 5 Bypass on page 2 5 Is the paper tray set pr...

Page 109: ...er White dots appear in black filled areas The paper in use is unsuitable Load suitable paper Refer to Loading Paper into Trays on page 2 1 The drum cartridge is depleted or damaged Contact the Custom...

Page 110: ...areas or stripes appear Is the paper damp Replace with paper from a new ream Refer to Loading Paper into Trays on page 2 1 The paper in use is unsuitable Load suitable paper Refer to Loading Paper int...

Page 111: ...ded while it is being fed Is the paper damp Outline characters on a colored background longwise The drum cartridge is depleted or damaged Contact the Customer Support Center Text or images are printed...

Page 112: ...ormation about network settings refer to the System Administration Guide If problem is not solved go to next Cause Action Cause Printer mode is set to Offline Action Press the Machine Status button an...

Page 113: ...for the specified paper size Refer to Loading Paper into Trays on page 2 1 or Loading Paper into Tray 5 Bypass on page 2 5 If problem is not solved go to next Cause Action Cause An error occurred with...

Page 114: ...go to next Cause Action Cause Non standard fonts are used for printing Action Check the application or print driver settings If PostScript is being used download the required fonts Printing is slow YE...

Page 115: ...ory of the machine is discarded Errors are divided into the following Categories P Print O Others Problems Other Errors Error Code Category Cause and Remedy Print Other 003 761 P Cause The paper size...

Page 116: ...016 701 P Cause PCL print data could not be processed as there was insufficient memory Remedy Reduce resolution cancel 2 Sided printing or N up and try to print again Refer to the online help for the...

Page 117: ...for booklet creation 016 739 P Cause The specified document and paper size are an unauthorized combination Remedy Specify the combination of the printable document and paper size for booklet creation...

Page 118: ...93 O Cause The hard disk has run out of free space Remedy Either remove unnecessary data from the hard disk to increase free disk space or initialize the hard disk 016 799 P Cause An illegal print par...

Page 119: ...roblem with the booklet maker stapler Remedy Check the staple cartridge and reset correctly 024 985 O Cause There is a problem with the booklet maker stapler Remedy Check the staple cartridge and rese...

Page 120: ...edy contact the Customer Support Center 077 142 P Cause A Pretransfer sensor ON indicates a jam this jam may be caused by any of the following conditions An error by the Pretransfer sensor a worn fuse...

Page 121: ...dy Power off on the machine 112 700 O Cause Punch Scrape Container is full or near full Remedy Remove and empty the scrape container and reinstall 116 701 P Cause 2 sided print could not be made Remed...

Page 122: ...6 778 116 790 P Cause There was a problem with parameters in the JBIG data They were automatically edited Remedy If any problem occurs in job result try to process the job again 123 400 P Cause A malf...

Page 123: ...e printer and the FreeFlow Print Services Controller Power off and on both the printer and the FreeFlow Print Services Controller If the problem persists call the Customer Support Center 127 311 P O C...

Page 124: ...print defects After clearing a paper jam printing is automatically resumed from the state before the paper jam occurred Paper Jams in Trays 1 4 Tip Always ensure that all paper jams including any smal...

Page 125: ...Paper Jams in Transport Unit 4 Tip Always ensure that all paper jams including any small ripped pieces of paper are cleared before proceeding with your copy print jobs 1 Make sure that the machine has...

Page 126: ...Unit 4 will be inserted simultaneously 7 Push Tray 1 in gently until it comes to a stop 8 Close the front cover completely The machine will not operate if the front cover is open even slightly Paper J...

Page 127: ...e and remove it 4 Move lever 3b to the right and then remove the jammed paper Note If paper is torn check inside the machine and remove it 5 Push the duplex module in gently until it comes to a stop 6...

Page 128: ...igh capacity feeder tray is not installed open the top cover of paper Tray 5 Bypass 2 Remove the jammed paper and all paper loaded in paper Tray 5 Bypass Note If paper is torn check inside the machine...

Page 129: ...cleared before proceeding with your copy print jobs 1 Pull out the tray where the paper jam occurred Note To avoid tearing paper review where the paper jam occurred before pulling out a tray Torn pap...

Page 130: ...c information The optional 2 drawer OHCF may not be available in your market area Tip Always ensure that all paper jams including any small ripped pieces of paper are cleared before proceeding with yo...

Page 131: ...ss the Cover button 2 Open cover 1e and then remove the jammed paper and all paper loaded in the Post Process Inserter Note If paper is torn check inside the machine and remove it 3 Fan the paper you...

Page 132: ...e This procedure shows how to clear a jam without the HCF Trays 6 and 7 being present If you have an HCF open the Front Cover to optional Trays 6 and 7 to access this area 1 Open the lower left cover...

Page 133: ...rizontal position and then pull the transfer module out to the end 3 Lift up lever 2b to remove jammed paper Then turn knob 2b to remove jammed paper 4 If the jam occurs at the top of the transfer mod...

Page 134: ...jammed paper 6 Turn the knob 2f as necessary and then remove the jammed paper WARNING Never touch the six Fuser Stripper Fingers which are visible when you lift up the lever 2c Fuser Stripper Fingers...

Page 135: ...ficult to remove pull out the duplex module after returning the transfer module to the original position Then try again 8 Insert the transfer module completely and turn the green lever 2 to the left N...

Page 136: ...ed before proceeding with your copy print jobs 1 Make sure that the machine has stopped and then open the left cover on the finisher 2 Move lever 1a downwards and turn knob 1c left Remove the jammed p...

Page 137: ...with your copy print jobs 1 Make sure that the machine has stopped printing and then open the left cover on the finisher 2 Move lever 1d upwards and remove the jammed paper Note If paper is torn chec...

Page 138: ...your copy print jobs 1 Make sure that the machine has stopped printing and then open the left cover on the light finisher 2 Move lever 1b to the right and remove the jammed paper Note If paper is tor...

Page 139: ...roceeding with your copy print jobs 1 Make sure that the machine has stopped printing and then open the Right Cover on the light finisher 2 Move levers 3b and 3d to the left and remove the jammed pape...

Page 140: ...our copy print jobs 1 Make sure that the machine has stopped printing and then open the right cover on the light finisher 2 Move lever 3e turn knob 3c to the right and remove the jammed paper Note If...

Page 141: ...py print jobs 1 Make sure that the machine has stopped printing and then open the right cover on the light finisher 2 Move lever 3g upward and to the left turn knob 3f to the left and remove the jamme...

Page 142: ...py print jobs 1 Make sure that the machine has stopped printing and then open the right cover on the light finisher 2 Move lever 4b to the left turn knob 3a to the right and remove the jammed paper No...

Page 143: ...ceeding with your copy print jobs 1 Make sure that the machine has stopped printing and then open the right cover on the light finisher 2 Move lever 2a up and turn knob 3a to the left Remove the jamme...

Page 144: ...our copy print jobs 1 Make sure that the machine has stopped printing and then open the right cover on the light finisher 2 Move lever 2b turn knob 2c to the right and remove the jammed paper Note If...

Page 145: ...r copy print jobs 1 Make sure that the machine has stopped printing and then open the right cover on the light finisher 2 Pull out the tri fold output tray 2d swing lever 2e to the right and remove th...

Page 146: ...per jams at tri fold output tray 2d and lever 2g Tip Always ensure that all paper jams including any small ripped pieces of paper are cleared before proceeding with your copy print jobs 1 Make sure th...

Page 147: ...er completely The machine will not operate if the cover is open even slightly Paper jams at unit 4 and knob 4a Tip Always ensure that all paper jams including any small ripped pieces of paper are clea...

Page 148: ...nit 4 Note If paper is torn check inside the machine and remove it 4 If the paper cannot be removed pull up on the green lever on the right top cover unit 4 and remove all the jammed paper 5 Return un...

Page 149: ...and remove it 2 Open and then close the right cover of the finisher completely The machine will not operate if the cover is open even slightly Paper jams at finisher tray Tip Always ensure that all pa...

Page 150: ...oceeding with your copy print jobs 1 Make sure that the machine has stopped printing and then open the right cover on the light finisher 2 Turn knob 4a to the right to remove the jammed paper at the b...

Page 151: ...eared before proceeding with your copy print jobs 1 Open the front cover of the optional high capacity feeder unit 2 Open the lower left cover while gripping the release lever 3 Remove the jammed pape...

Page 152: ...ith your copy print jobs 1 Open the front cover of the high capacity feeder unit 2 Move lever 1a to the right and turn knob 1c to the right Remove the jammed paper Note If paper is torn check inside t...

Page 153: ...ur copy print jobs 1 Open the front cover of the high capacity feeder unit 2 Move lever 1b to the right and turn knob 1c to the right Remove the jammed paper Note If paper is torn check inside the mac...

Page 154: ...ceeding with your copy print jobs 1 Open the front cover of the high capacity feeder unit 2 Move lever 1d upwards and remove the jammed paper Note If paper is torn check inside the machine and remove...

Page 155: ...wing pages when copies are not stapled correctly or when staples are bent Contact the Customer Support Center if the problem persists If stapling occurs in the manner shown in the below illustrations...

Page 156: ...ld the R1 at the position shown in the diagram and pull straight out of the machine 3 Pull out the staple cartridge and check the inside of the finisher for any remaining staples 4 Open the staple car...

Page 157: ...not operate if the cover is open even slightly Note If the staples cannot be removed after carrying out the above procedures contact the Customer Support Center Booklet staple cartridge staple jams 1...

Page 158: ...the cartridge to the original position and gently push it until it clicks into place 6 Return the unit to its original position 7 Close the Finisher right cover completely The machine will not operat...

Page 159: ...utions You can correct output paper curl by pressing the De curl button The De curl button functions while the machine is running or idled and powered on 1 Check how the output copy is curled 2 Check...

Page 160: ...ording to the paper size or output orientation We recommend that the De curl feature be used in Auto mode The Auto mode is entered in the following cases After turning on the machine power After cance...

Page 161: ...erefore the UI screens in this guide are a representation of the type of screens that may be seen on your particular system Print Specifications Type Built in type Resolution Output resolution 1200 12...

Page 162: ...ection from 5 5 13 in 140 330 mm Y direction from 7 19 in 182 488 mm Tray 5 Bypass A6 A5 A4 A4 A3 B6 B5 B5 B4 8 5 11 in 8 5 11 in 8 5 13 in 8 5 14 in 11 17 in 12 18 in 13 19 in 8K 16K 16K tab paper A4...

Page 163: ...7 x 10 in B5 105 pages min 8 5 x 11 in A4 100 pages min SEF 8 5 x 11 in A4 70 pages min 7 x 10 in B5 70 pages min 10 x 14 in B4 69 pages min 11 x 17 in A3 55 pages min 4127 Continuous 1 sided print 1...

Page 164: ...dows Vista PostScript Microsoft Windows 2000 Microsoft Windows XP Microsoft Windows Server 2003 Microsoft Windows Vista Mac OS X 10 x or later Emulation ESC P VP 1000 HP GL HP7586B HP GL2 RTL HP Desig...

Page 165: ...ay 5 Bypass completely With Booklet Maker Finisher 90 5 2 299 mm W 30 8 781 mm D extending Tray 5 Bypass completely Item Specification Sheet Size Type Sizes Maximum 8 5 in x 11 in A4 Minimum 7 25 in x...

Page 166: ...r market area Item Specification Sheet size SEF 8 5 x 11 in A4 8 5 x 13 in 8 5x14 in 10 x 14 in B4 11 x 17 in A3 12 x 18 in 12 6 x 17 7 in SRA3 12 6 x 19 2 in 13 x 18 in 13 x 19 in LEF B5 7 25 x 10 5...

Page 167: ...g Xerox 20 lb 75 gsm paper Tray Capacity Top Tray 500 sheets Finisher Tray 3 000 sheets 200 sets Note When using A4 B5 8 5 11 in 8 x 10 in 7 5 x 10 5 in 16K only When using paper of other sizes tray c...

Page 168: ...er size Maximum A3 11 17 in Minimum B5 Note The machine does not print on paper loaded in the interposer Capacity 200 sheets Note When using Xerox 20 lb 75 gsm paper Paper type 60 220 gsm Size Weight...

Page 169: ...y Maximum A3 13 18 in Minimum A4 8 5 11 in Supported Paper Weight Top Tray and Finisher Tray 52 253 gsm Booklet Tray center binding 60 90 gsm center folding 60 105 gsm Note For covers paper of up to 2...

Page 170: ...nal Paper type 52 200 gsm Booklet Creation Single Fold Maximum number of sheets Fold Staple 25 sheets Fold only 5 sheets Note When using Xerox 20 lb 75 gsm paper Note Only 19 sheets can be stapled if...

Page 171: ...eets Note When using Xerox 20 lb 75 gsm paper Paper type 60 220 gsm Size Weight With Staple Cartridge and Staple Cartridge for Booklet are Installed Size 41 3 in 1 050 mm W x 28 5 in 725 mm D x 45 9 i...

Page 172: ...Z Fold Half Sheet Z paper size 11 x 17 in A3 10 x 14 in B4 8K Capacity Max 80 sheets Basic Finisher A3 11 17 in Xerox 20 lb 75 gsm paper Z folding 20 sheets for 8K and10 x 14 in B4 Paper type 16 24 l...

Page 173: ...rinting area in a print the maximum area for the print is 12 01 18 90 inches 305 480mm The printing area changes depending on paper size used Note To extend the print area change the PCL print driver...

Page 174: ...ving the machine from its rack contact the Customer Support Center When moving the machine do not subject the unit to shocks When closing the document cover be careful not to trap your fingers Do not...

Page 175: ...confidentiality cannot be guaranteed Character Code The following shows the character codes that can be printed by the machine Character codes other than those shown below may not be printed English...

Page 176: ...Specifications 8 16 Xerox 4112 4127 EPS User Guide...

Page 177: ...not be available in your market area Overview The optional 2 drawer Oversized High Capacity Feeder OHCF provides feeds in a variety of stock sizes including standard sizes and oversized stock up to 13...

Page 178: ...ary set the skew adjustment levers to the desired position for your print job refer Skew adjustment levers on page 9 8 8 Gently push in the tray until it comes to a stop 9 If enabled by your System Ad...

Page 179: ...the tab paper before loading them into the tray 4 Load and align the edge of the tab paper against the right edge of the tray in the long edge feed LEF direction as shown in the following illustratio...

Page 180: ...the tray settings need modification select the Change Settings button the tray properties screen is displayed 9 From the tray properties screen select the desired option Paper Size Paper Type Paper W...

Page 181: ...s on top of a small stack of the same size paper and align the edge of the transparencies against the right edge of the tray as shown in the following illustration 5 Adjust the paper guides by pressin...

Page 182: ...the tray settings need modification select the Change Settings button the tray properties screen is displayed 9 From the tray properties screen select the desired option Paper Size Paper Type Paper W...

Page 183: ...the paper guides by pressing in the guide release and carefully moving the Edge Guide until it lightly touches the edge of the material in the tray Do not load materials above the MAX line located on...

Page 184: ...o reduce paper skew problems Note These levers should remain in their default position The position of these levers should be changed only when there is a skew problem when running a specific print jo...

Page 185: ...are finished The paper is skewed and the printed output is unsatisfactory proceed to the next step 11 Pull out the tray slowly until it stops 12 Return the Rear Skew Adjustment Lever to its left defau...

Page 186: ...ion in the System Administration Guide OHCF problem solving Clearing OHCF jams Tip Always ensure that all paper jams including any small ripped pieces of paper ar cleared before proceeding with your j...

Page 187: ...he machine and remove it 3 Gently push in the tray until it comes to a stop OHCF paper jams at lever 1a and knob 1c 1 Open the front cover of the OHCF 2 Move the lever 1a to the rightward and turn the...

Page 188: ...he front cover of the OHCF is not completely closed a message will appear and the machine will not operate OHCF paper jams at lever 1b and knob 1c 1 Open the front cover of the OHCF 2 Move the lever 1...

Page 189: ...the OHCF Note If the front cover of the OHCF is not completely closed a message will appear and the machine will not operate OHCF paper jams at lever 1d and knob 1c 1 Open the front cover of the OHCF...

Page 190: ...kwise and then remove the jammed paper Note If paper is torn check inside the machine and remove it 4 Return the lever 1d to the original position 5 Close the front cover of the OHCF Note If the front...

Page 191: ...e used in the interim 078 100 078 101 078 102 An OHCF tray has malfunctioned 1 Check the paper in the malfunctioning tray 2 Power Off On the machine 3 If the errors persist contact the Customer Suppor...

Page 192: ...10 in SEF 8 5 x 11 in A4 8 5 x 13 in 8 5 x 14 in 10 x 14 in B4 11 x 17 in A3 12 x 18 in 12 6 x17 7 in SRA3 13 x 18 in 13 x 19 in 12 6 x 19 2 in B5 4 x 6 in 101 6 x 152 4 mm postcard Custom sizes 182...

Page 193: ...used in conjunction with other optional finishing accessories such as the High Capacity Stacker HCS the Standard Finisher or the Optional Booklet Maker Finisher The Interface Module IM acts as a commu...

Page 194: ...selected Paper path As media enters the IM it is fed to the Decurler for curl correction The Decurler has both upper and lower decurl rolls that apply pressure to the media based upon the following S...

Page 195: ...button 3 Selecting the Tools tab 4 Selecting System Settings Common Service Settings Maintenance and 5 Selecting Decurler Setup Preset Decurler settings Your system is also designed with several auto...

Page 196: ...ont Cover 4 If the UI indicates there is a jam in the digital press follow the instructions on the screen to remove any paper in the area indicates Refer to the Jam Clearance section in the Problem So...

Page 197: ...yed on the UI Open the front door Carefully remove all sheets and paper scraps from jam clearance areas Close the front door Verify the paper used is within the approved paper specifications 048 300 T...

Page 198: ...r HCS is an optional finishing device that provides stacking and offsetting capabilities for output to a Stacker Tray The HCS connects to the right side of the digital press by way of the Interface Mo...

Page 199: ...y located on a moveable Stacker Cart 3 Up to 500 sheets are transported to the Top Tray When sheets are purged after a paper jam When the Sample Set button is selected When selected as an Output Locat...

Page 200: ...is a jam in the exit area E8 7 Stacker Entrance jam area Blinks when there is a jam in the Stacker Entrance area E1 E2 or E3 8 Stacker Transport jam area Blinks when there is a jam in the Stacker Tran...

Page 201: ...d Sample pages sets to print for the First Sample and then for the Second Sample and Third Sample if applicable 5 Select Save Unloading the Stacker Tray Use the following procedure to unload the Stack...

Page 202: ...e screen to remove any paper in the area indicates Refer to the Jam Clearance section in the Problem Solving chapter in this manual 6 Follow the instructions displayed on the digital press UI to resum...

Page 203: ...instructions displayed on the digital press UI to resume printing HCS Exit Jam E8 Perform the following steps to clear the HCS Exit jam and resume printing 1 Open the HCS Front Cover Follow the instru...

Page 204: ...101 049 102 049 104 049 106 049 108 049 113 049 114 049 115 049 116 049 117 049 119 049 121 049 900 049 901 049 902 049 903 049 905 049 907 049 908 Paper jam A jam occurred during feeding A jam notif...

Page 205: ...049 283 049 284 sensor problem failure Power off then power on 049 285 049 286 EEPROM error Power off then power on 049 287 System error Power off then power on 049 288 A board in the machine or HCS...

Page 206: ...Top Tray is full Remove all the paper from the Top Tray 049 960 Message on machine UI states that the Stacker Tray needs to be empty before reaching its full capacity Empty the Stacker Tray Check the...

Page 207: ...er lighter than 100 gsm may not run as reliably as coated paper heavier than 100 gsm Non standard papers longer than 305 mm 12 in the feed direction require 210 mm 8 3 minimum measurement across the f...

Page 208: ...Addendum 9 32 Xerox 4112 4127 EPS User Guide...

Page 209: ...rter that is located inside the printer s finisher The bindexer collates the pages of each print set bitmap An electronic image It is comprised of a matrix of picture elements pixels or dots where a b...

Page 210: ...ent A feature associated with a particular model of device Device dependent features result in output varying from one printing device to another diagnostics The programs that are used to diagnose pro...

Page 211: ...int Helvetica Light Italic font renderer This is an option that allows the System Administrator to select the rasterizer that will be used to process PCL jobs that contain scalable fonts Additional pa...

Page 212: ...rial representation of a base window When an icon is used it conserves screen space and keeps the window available for easier access image The rectangular array of sample values Each sample value repr...

Page 213: ...ork A network connecting computer and peripheral devices through cables landscape The page orientation in which page images are arranged horizontally on the page so that the resulting image is wider t...

Page 214: ...oriented language developed by Hewlett Packard primarily for use with its own range or printers It is also compatible with many other printers It supports graphics text and images with a wide variety...

Page 215: ...ow A Job Manager option that allows you to interrupt a currently printing job to print another selected job print options A set of options available for controlling the processing of a print job Print...

Page 216: ...e software that allows reprinting of jobs that have been saved through the decomposition service Resident Fonts The fonts that are loaded on the server at the time of installation and cannot be delete...

Page 217: ...offset stacks for collated output uncollated output or both This enables stacks or sets of prints to be delivered in a staggered pile staple A finishing option that uses precut wire to staple each pr...

Page 218: ...ss works well for printing user defined patterns designed for 300 dpi Tagged Image File Format TIFF A common image format developed by Aldus and Microsoft for scanned color and black and white images...

Page 219: ...formation that will prevent personal injury weight Refers to the weight of the paper stock in grams per square meter gsm or pounds The paper s weight is usually printed on the ream wrapper workstation...

Page 220: ...Glossary Glossary 12 Xerox 4112 4127 EPS User Guide...

Page 221: ...y 8 5 front cover 1 1 fuser 1 2 G Graduation 8 1 H High Capacity Feeder Feeding paper capacity 8 6 sheet size 8 6 size weight 8 6 specifications 8 6 HP GL 2 Emulation 5 11 I Image quality problems 7 6...

Page 222: ...p mode 1 12 Software version 5 3 Standard Finisher 1 1 Standard printing area 8 13 Staple cartridge 1 3 1 4 Stapler faults 7 53 Storing programming 5 17 Supplies tab 5 22 Supported OS 8 4 Supported pr...

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