Chapter 4 Troubleshooting the Printer
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White horizontal lines and streaks of the
wrong color appear on the printed pages
Cause
Suggested Solution
An ink cartridge may be empty.
Replace the ink cartridge. Click
the Change button on the Printer
property page, then follow the
instructions.
An ink cartridge is clogged or
defective, or the print head needs
to be cleaned.
Press the Cartridge
Change/Clean button for 2 to 5
seconds to restore the ink flow.
After cleaning the ink cartridge,
run a test print. If lines and
streaks still appear, repeat the
above process 5 more times. If
the problem continues, call the
Xerox Customer Support Center.
The printer is connected to a
power strip.
The printer requires a small
amount of power to maintain the
print head. Either keep the
power strip turned on at all times
or connect the printer to a wall
outlet.
The printer is overheated.
Open the printer cover. Wait
one hour for the printer to cool.
