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Xerox DocuPrint XJ6C, User Manual

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Xerox DocuPrint XJ6C User Manual Download Page 31

25

Chapter 4

Troubleshooting the

printer

This chapter describes common printer problems that may
occur and provides the recommended solutions. Follow
the suggested solutions to correct the problem. If the
problem continues, contact your local authorized Xerox
representative.

Summary of Contents for DocuPrint XJ6C

Page 1: ...The Document Company XEROX DocuPrint XJ6C Ink Jet Printer 701P97999 1998 ...

Page 2: ...reinafter granted Xerox and all Xerox products mentioned in this publication are trademarks of Xerox Corporation Xerox and all Xerox products mentioned in this publication are registered trademarks of the Xerox Corporation and used by Xerox Canada Ltd as a registered user Windows is a trademark of Microsoft Corporation Products and trademarks of other companies are also acknowledged Publication nu...

Page 3: ...re version which is specified in the printer driver About box Windows operating system version Windows 95 Windows 3 1 or Windows 3 11 Amount of memory in your PC Information about the problem including the steps taken to create the problem any error messages and the expected behavior The Xerox Customer Support Center telephone number in the United States and Canada is 1 800 TEAM XRX 1 800 832 6979...

Page 4: ... printer settings 13 Accessing printer settings 14 The Main property page 15 The Page property page 17 The Advanced property page 18 The Printer property page 20 Checking the printer s status 22 Checking the documents in the print queue 23 4 Troubleshooting the printer 25 Power LED is not on 26 The printed document does not match the selected printer settings 26 The printed document is blank 27 ...

Page 5: ... the printed pages 31 White horizontal lines and streaks of the wrong color appear on the printed pages 32 The print is faint or missing 33 Ink is smeared on the printed pages 34 The print quality of transparencies is poor 35 Color variations appear in large areas of color 36 The paper is not feeding properly 36 The paper does not stack neatly in the paper output shelf 37 Low Ink Indicator LED is ...

Page 6: ... iii 5 Selecting and ordering supplies 41 Cartridges and print heads 42 Selecting plain paper 43 Selecting specialty print media 43 Selecting labels 44 Selecting transparencies 44 Selecting banner paper 44 6 Printing from DOS 45 Index 47 ...

Page 7: ...nal computer Make your pages pop Prints up to 600x600 dpi on plain paper and up to 1200x600 dpi on photo glossy paper Crisp vivid graphics and photos even on plain paper Automatically corrects problem areas in photos with unique ImageFixTM software High speed high quality prints Prints up to 5 black and white pages per minute up to 2 5 pages per minute in color Quick return to applications with fa...

Page 8: ...r a heat source such as a radiator or heat register If you put the printer in any kind of enclosure make sure it is well ventilated 5 Do not use your printer near water or spill liquid of any kind into it 6 Be certain that your power source matches the rating listed on the back of the printer If you are not sure check with your dealer or with your local power company 7 Be sure to install the print...

Page 9: ...se a ground adapter plug to connect the printer to a power source receptacle that lacks a ground connection terminal 11 Aside from the routine maintenance described in your printer documentation do not try to service the printer yourself Opening the cover may expose you to shocks or other hazards Do not make any adjustments other than those described in the documentation as you might cause damage ...

Page 10: ...of the member states related to electromagnetic compatibility A full declaration defining the relevant directives and referenced standards can be obtained from your Xerox representative WARNING In order to allow this equipment to operate in proximity to Industrial Scientific and Medical ISM equipment the external radiation from ISM equipment may have to be limited or special mitigation measures ta...

Page 11: ...5 Chapter 2 Understanding the printer s features This chapter illustrates the parts of the DocuPrint XJ6C explains the control panel buttons and lights and lists the printer specifications ...

Page 12: ... s Features 6 Hardware features Review the following illustrations to familiarize yourself with the printer s parts Front view of printer Printer cover Paper support Low ink Indicators Paper output shelf Control panel buttons Paper tray ...

Page 13: ...J6C Ink Jet Printer 7 Inside view of printer Back view of printer Print head storage box Parallel interface cable connection Power connection Print head and color ink cartridges Green cartridge lock lever Star wheel bar ...

Page 14: ...Any data in the printer s buffer is cleared Settings permanently stored in the printer s memory are retained Resume FF Resume printing Form feed Eject paper Clear error when Error LED is lit Print Demo page Print Test page If printing has paused press and release Press and release Press and hold for 2 to 5 seconds Press and release With the printer idle and the paper path clear press and hold for ...

Page 15: ...ble error To correct the error press and release the Resume FF button Non recoverable error Contact your Xerox Service Representative Low Ink Indicator Off On Blinking Ink cartridge contains sufficient ink Ink in cartridge is low 10 15 left Ink cartridge is empty or not installed correctly the wrong brand of ink cartridge is installed or the print head is not installed ...

Page 16: ...Replaceable ink cartridges one cartridge per color Black 255 prints 5 area coverage normal mode Color 320 prints 5 area coverage each color Emulation HP PCL3C with Xerox enhancements Resident typefaces Courier CG Times Univers DOS character sets HP PC 8 HP ROMAN 8 PC 8 Dan Nor ISO 21 PC 850 ECMA 94 Latin 1 ISO 8859 1 German ISO 21 French ISO 69 Italian ISO 15 Spain ISO 17 Swedish Names ISO 11 Swed...

Page 17: ...0 g m plain paper 20 24 lb Print media Plain paper transparencies envelopes paper faced labels high resolution paper photo glossy paper fabric transfer sheets Interface IEEE 1284 compliant Ambient conditions Temperature 10 40 C 50 104 F Humidity 20 80 relative humidity Input voltage 110V 240V Universal Power Supply Power consumption Standby 0 1A 110V 0 08A 230V Operating 0 5A 110V 0 3A 230V Extern...

Page 18: ...Chapter 2 Understanding the Printer s Features 12 Printable area Recommended Possible A 5 0 mm 0 21 5 0 mm 0 21 B 5 0 mm 0 21 5 0 mm 0 21 C 5 0 mm 0 21 5 0 mm 0 21 D 18 0 mm 0 71 12 7mm 0 5 A C B D ...

Page 19: ...s Using the DocuPrint XJ6C printer driver software you can select from a variety of settings when printing documents This chapter describes the printer settings you can select and how to check the status of the documents sent to the printer ...

Page 20: ...dows 95 click the Start button point to Settings and click Printers Click the Xerox DocuPrint XJ6C icon with the right mouse button then click Properties In Windows 3 1 double click the Control Panel then double click Printers Click the Xerox DocuPrint XJ6C icon then click the Setup button The Xerox DocuPrint XJ6C property pages are displayed The settings on each page are described in the followin...

Page 21: ...ridge to use for each document If the appropriate print cartridge is not installed when the print job begins you will receive a message to install the correct cartridge Print document as Sets the color quality to use based on the contents of the document The options vary depending on the type of print cartridge you re using Intelligent Color automatically provides the best color rendition for phot...

Page 22: ...fastest speed appropriate for the selected media Normal provides letter quality printing High Quality provides high quality printing at a slower speed and Photo Quality provides high resolution printing on specialty media Saved settings Specifies the printer settings file to use for the print job Four files are provided or you can create your own file To create a saved settings file 1 Select the s...

Page 23: ...e paper orientation to Portrait vertical orientation or Landscape horizontal orientation Mirror Reverses the image from left to right for special applications such as iron on transfer or decal media Copies Specifies the number of copies to print Collate Arranges in sequential order multiple copies of the same document Reverse page order Prints the document from last page to first page ...

Page 24: ...sed based on the type of print cartridge you re using and the document contents Brightness Darkens or lightens all the colors in your print Contrast Decreases or increases the amount of contrast between the light and dark colors in your print Saturation Decreases or increases the amount of color in your print Red Decreases or increases the amount of red in your print ...

Page 25: ...ue in your print Use Windows ICM Enables Windows Image Color Management ImageFix Changes the image to improve sharpness contrast and color For example ImageFix will correct pictures and photographs that have poor color balance The graphic image on the right side of the property page provides a visual preview of the selected options except ImageFix ...

Page 26: ...he following settings Status Describes the printer s status and as needed provides help to solve a problem Ink levels Shows the amount of ink in the print cartridge s that an invalid cartridge is installed or that a cartridge is not detected due to a communication problem between the printer and your PC ...

Page 27: ...emove it Clean Cleans the print cartridge Before clicking the Clean button make sure the printer is idle Align Prints a test pattern that you can use to verify the correct position of the print cartridge in the printer Print documents Provides documents that you can print from your PC Test Prints a diagnostic sample page that you can use to determine printer problems Demo Prints a sample page ...

Page 28: ...nd click Printers Click the Xerox DocuPrint XJ6C icon with the right mouse button then click Show Status window Windows 95 only Status Describes the printer s status and as needed provides help to solve a problem Ink levels Shows the amount of ink in the print cartridge s that an invalid cartridge is installed or that a cartridge is not detected due to a communication problem between the printer a...

Page 29: ...erox DocuPrint XJ6C button on the taskbar The Xerox DocuPrint XJ6C window lists the print jobs pending on the printer and the status of each job 2 To pause a document that is currently being printed do the following a Click the document name b From the Document menu click Pause printing 3 To cancel a document that is currently being printed do the following a Click the document name b From the Doc...

Page 30: ... Document menu then choose from the following options Hold Does not print the document but keeps it in the queue or prints the document if it was held in the queue Keep after printing Keeps the document in the queue after it s printed for printing at a later time Delete Removes the document from the print queue Requeue Changes the document s position in the print queue Info Displays information ab...

Page 31: ...inter This chapter describes common printer problems that may occur and provides the recommended solutions Follow the suggested solutions to correct the problem If the problem continues contact your local authorized Xerox representative ...

Page 32: ...ower from the outlet Plug the power cord into a different wall outlet The power cord is damaged Check the power cord for damage and replace it if necessary The printed document does not match the selected printer settings Cause Suggested Solution Some software applications override the settings selected on the DocuPrint XJ6C property pages Choose the printer settings from the application Previousl...

Page 33: ...your PC If the Demo print is blank do one or more of the following Remove then reinstall the print head Press the Cartridge Change Clean button for 2 to 5 seconds to clean and restore the print head Repeat the process if necessary Contact the Xerox Customer Support Center The document prints slowly Cause Suggested Solution The Print Quality is set to High quality On the Main property page set the ...

Page 34: ...the printer to LPT1 Use the Details tab to map the port The printer cable is incorrect Use an IEEE 1284 compliant parallel bi directional interface cable to connect the printer to your PC The printer cable is damaged Check the printer cable and replace it if damaged The type of interface is incorrect Verify that the computer is using the parallel interface Check your software manual to ensure that...

Page 35: ...or and eject the paper Open the printer cover and clear any obstructions in the scan path such as packaging material A paper feed error occurred Clear the paper jam Refer to the online help or Quick Installation Reference Guide for more information Error LED is blinking Cause Suggested Solution An internal printer error occurred Turn off then turn on the printer If the printer does not turn on unp...

Page 36: ...ress the Cartridge Change Clean button for 2 to 5 seconds to restore the ink flow After cleaning the ink cartridge run a test print If the print is still blurry repeat the above process 5 more times If the problem continues replace the ink cartridge Click the Change button on the Printer property page then follow the instructions The print cartridge needs aligning Align the print cartridge Click t...

Page 37: ... media type and size may not be correct Make sure you selected the correct Media size on the Page property page Extra characters dashes or lines appear on the printed pages Cause Suggested Solution The printer cable is too long Use a printer cable that is less than six feet long Port Monitoring software is active from a device previously connected to the printer parallel port Remove all previously...

Page 38: ...ed Press the Cartridge Change Clean button for 2 to 5 seconds to restore the ink flow After cleaning the ink cartridge run a test print If lines and streaks still appear repeat the above process 5 more times If the problem continues call the Xerox Customer Support Center The printer is connected to a power strip The printer requires a small amount of power to maintain the print head Either keep th...

Page 39: ...or the printer Certain papers i e recycled paper may cause poor quality output Best results will be achieved be using paper developed for ink jet printers An ink cartridge is empty Replace the ink cartridge Click the Change button on the Printer property page then follow the instructions An ink cartridge is clogged or the print head needs to be cleaned Press the Cartridge Change Clean button for 2...

Page 40: ...hese margins Top left and right margins 5 mm Bottom margin 18 mm The printer cover is open while printing Close the printer cover Paper is not completely exiting the printer because the star wheel assembly bar is disengaged Open the printer cover Reinstall the star wheel bar by pushing down on each end of the bar until it snaps into position Multiple transparencies are stacked in the paper output ...

Page 41: ...n the Main property page and select the Transparency option The document was printed on the wrong side of the transparency film Remove the transparencies from the paper tray turn the sheets over and reinstall the sheets in the tray The rough side of the film should face the back of the printer The wrong brand of transparencies was used Use transparencies made for ink jet printers only Multiple tra...

Page 42: ...l or High Quality on the Main property sheet The paper is not feeding properly Cause Suggested Solution The paper is not correctly positioned between the paper guides Align the left edge of the paper with the left paper guide Slide the right paper guide lever until it rests lightly against the right edge of the paper The paper is not loaded properly Remove the paper from the paper tray fan the she...

Page 43: ... on each end of the bar until it snaps into position The star wheels are out of position in the star wheel assembly Open the printer cover Lift the star wheel bar by grasping each end of the bar and rotating it toward the back of the printer Make sure the small wheels in the star wheel assembly are not pushed all the way inside the rectangular slots and are able to rotate freely Then reinstall the...

Page 44: ...ot installed correctly Open the printer cover and snap each ink cartridge into position by pressing the cartridge down and into the print head Remove the print head from the printer Remove and reinstall each cartridge Be sure to press the cartridge down and into the print head The print head is not installed Install the print head The green cartridge lock lever is not in the locked position Open t...

Page 45: ...t shelf 3 Disconnect the power cord and the printer cable 4 Pack the printer in its original box using the original packing material If you do not have the original box continue with step 5 Otherwise go to step 10 5 Completely wrap the printer in two layers of bubble wrap minimum thickness of 12 3 mm or 0 5 and tape the bubble wrap to keep it in place 6 Select a corrugated box large enough to allo...

Page 46: ...ely surround and cover the printer Compress the fill to ensure minimal movement 10 Securely tape and seal the box The illustration below shows an example of how to pack the printer Printer Outside box 275 lb test Two layers 12 3 mm 0 5 bubble wrap Minimum 50 8 mm 2 loose fill ...

Page 47: ...ough your local Xerox retailer To find the location nearest you call 1 800 832 6979 If your retailer is out of stock you can order supplies through Xerox In the United States call 1 800 822 2200 In Canada call 1 800 668 0199 English speaking or 1 800 668 0133 French speaking ...

Page 48: ...Description Reorder number Color ink cartridges Black Black ink cartridge 8R7660 Cyan Cyan ink cartridge 8R7661 Magenta Magenta ink cartridge 8R7662 Yellow Yellow ink cartridge 8R7663 Color Photo print head Black housing that holds the color ink cartridges 8R7871 High capacity ink jet cartridge Fast black only ink cartridge 8R7638 ...

Page 49: ... printer will accept a wide range of specialty print media to satisfy all your printing needs These include transparencies high quality matte paper glossy paper greeting cards and fabric transfer sheets It is important to select the appropriate media on the Main property page in the DocuPrint XJ6C window This will ensure the best print quality for your documents For best results use specialty medi...

Page 50: ...ge letter or A4 label stock For best results use labels designed for ink jet printers Do not use any label material which is partially used folded curled or wrinkled Selecting transparencies Use transparencies designed for ink jet printers only Do not use paper backed transparencies Selecting banner paper Use any banner paper designed for ink jet printers Do not use track fed paper or paper in rol...

Page 51: ...ings To install the Xerox DOS Control Panel on your computer 1 Insert the second disk supplied with the printer into the A or B drive 2 From an MS DOS prompt type A install or B install and press the Enter key The Installer Directory menu displays Xerox DocuPrint XJ6C Printer DOS Control Panel Installer Install Directory C Xerox InJet Exit Start Install 3 Check if the Install Directory is correct ...

Page 52: ...hlighted use the tab key to highlight the Start Install option The DOS Control Panel will be installed in the specified directory Note Check the Install Directory selection for a valid DOS path if an ERROR message displays 5 To start the DOS Control Panel after it s installed go to the Install Directory type XJCONPNL and press Enter ...

Page 53: ...leaning the print cartridge from control panel 8 from your PC 20 Collate setting 17 Collating documents 17 Color ink cartridges amount of ink remaining 20 22 ordering 42 See also Print cartridge Color print head ordering 42 Color printing adjusting the amount of blue 19 adjusting the amount of green 19 adjusting the amount of red 18 changing the brightness 18 changing the contrast 18 changing the ...

Page 54: ...ng 42 High Quality print quality 16 I ImageFix setting 19 L Labels type to use 44 Landscape orientation setting 17 LEDs Error 9 Low Ink Indicator 9 Power 9 Low Ink Indicator LED 9 troubleshooting when blinking 38 troubleshooting when on 37 M Main property page described 15 16 Margins and printable area 12 correcting when document margins exceed printer margins 31 Media banner paper type to use 44 ...

Page 55: ...bleshooting when not on 26 Power Reset button 8 Print cartridge aligning 21 amount of ink remaining 20 cleaning 20 moving for removal 20 selecting for print job 15 status information 20 22 Print document as setting 15 16 Print head and color ink cartridges 7 Print head storage box 7 ordering 42 Print job canceling current job 22 canceling queued job 23 checking progress 22 pausing 22 23 Print qual...

Page 56: ...g print speed and quality 16 specifying number of copies 17 See also Color printing Printing problems solving blank document prints 27 blurry print 30 color variations in large color areas 36 document doesn t print 28 extra characters dashes or lines appear 31 faint or missing print 33 jagged vertical lines on printed pages 30 print quality of transparencies is poor 35 printed document doesn t mat...

Page 57: ... smearing 34 Low Ink Indicator is on 37 Low Ink Indicator LED is blinking 38 paper doesn t stack neatly in paper output shelf 37 paper isn t feeding properly 36 Power LED is not on 26 print is blurry or jagged vertical lines appear 30 print is faint or missing 33 print quality of transparencies is poor 35 printed document doesn t match printer settings 26 printed image is clipped or off the edge o...

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