Xerox DocuPrint N4525, Advanced Features And Troubleshooting Manual

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76 DocuPrint N4525 Network Laser Printer
Networking
Macintosh Troubleshooting
The steps in this procedure should eliminate cabling, communication, and connection
problems. Complete these steps, then run a test print from your software application. If the
job prints, no further system troubleshooting is necessary. For problems with the
appearance of your document once it has printed, consult the Troubleshooting chapter on
page 79.
Requirements
■ A workstation with the appropriate DocuPrint N4525 printer driver installed.
■ A working knowledge of the operating system (System 7.0+ or higher) being used on
your workstation.
■ Proper cabling in use to connect your printer to the network.
Macintosh Quick Check
1. Start the Chooser in Operating System 7.0+ or greater software.
2. If the printer name appears, your printer is communicating through the network. You
do not need to perform any of the checks outlined in this section.
3. If your printer name does not appear, proceed to the next section.
Macintosh Troubleshooting Step-by-Step
1. Verify that the printer is plugged in, turned on, and connected to an active network.
2. Verify cable connection to the printer from the EtherTalk network. (BNC connections
should have the locking pins of the plug snapped into the slots of the jack. RJ45
connections should be fully inserted and the locking clip engaged.)
3. Verify that the printer is receiving network traffic by monitoring the LEDs on the back
of the printer. When the printer is connected to a functioning network receiving
traffic, its link LED is green, and its orange traffic LED is flashing rapidly.
4. From the Control Panel, verify that EtherTalk is enabled. If not, enable it in the
Control Panel (see page 74) and reset the printer.
5. Print a Configuration Sheet and verify that EtherTalk is enabled. Refer to the
DocuPrint N4525 Printer Quick Network Install Guide for instructions.
6. From the Configuration Sheet, verify the Zone. If you have multiple zones on your
network, be certain your printer is set to advertise in the desired zone.
7. If you are still unable to print, refer to the Xerox web site at:
www.xerox.com/office printing/support .