Solving Print Quality Problems
Chapter 5: Troubleshooting
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5-31
Blank Prints
Entire printed page is
blank with no visible
print.
If just installed, the Laser Print
Cartridge insert (tape) may still
be in place.
Remove the tape insert.
Multiple sheets are being fed
from the paper tray at the same
time.
Remove the paper from the paper tray and
fan it. Ensure that paper is correctly loaded
in the tray with edges under metal corners.
No printable data received from
computer.
Print a Test Print. If the Test Print is normal,
check the following:
• Interface cable between computer and
printer
• Printer set up and application software
• If the Test Print is blank, contact your
Customer Support Center.
Defective Laser Print Cartridge or
low on toner.
Replace the Laser Print Cartridge.
Black prints
The page is entirely
black.
Defective Laser Print Cartridge, or
the cartridge is at its end of life.
Replace the Laser Print Cartridge.
Printer power supply has failed.
Contact your Customer Support Center.
Table 5.3
Print quality problems
(continued)
Problem
Possible Cause(s)
Corrective Action(s)
Table 5.3 Page 2 of 8
