Xerox DocuPrint 92C NPS User Manual Download

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Xerox DocuPrint Network Printer Series
Troubleshooting Guide
for Model 92C NPS

Version 7.1
August 2000
721P87441

Summary of Contents for DocuPrint 92C NPS

Page 1: ...Xerox DocuPrint Network Printer Series Troubleshooting Guide for Model 92C NPS Version 7 1 August 2000 721P87441...

Page 2: ...ut limitation material generated from the software programs which are displayed on the screen such as icons screen displays looks etc Printed in the United States of America Publication number 721P874...

Page 3: ...e information This product produces ozone during normal operation The amount of ozone produced depends on copy volume Ozone is heavier than air The environmental parameters specified in the Xerox inst...

Page 4: ...remove any covers or guards that are fastened with screws There are no operator serviceable areas within these covers Never override electrical or mechanical interlocks Never use supplies or cleaning...

Page 5: ...learing paper misfeeds and jams 4 1 Clearing a feeder tray fault 4 1 Frequent misfeeds 4 3 Clearing paper jams 4 4 Job recovery 4 6 Printer jam clearance areas 4 7 Clearing paper jams from areas 1 and...

Page 6: ...hput 6 4 Minimizing the start up latency 6 6 300 dpi versus 600 dpi performance 6 9 Setting page order 6 9 Product features that affect print quality 6 10 Proprietary PostScript extensions 6 10 Device...

Page 7: ...Troubleshooting Xerox Client Software installation provides solutions to common problems with software installation Chapter 3 Troubleshooting a Novell implementation describes some ways to troublesho...

Page 8: ...lege operator Enter Within procedures the two step process of keying in data and pressing RETURN ENTER for example enter y Italics Document and library names are shown in italics for example the Xerox...

Page 9: ...n Language Installation Planning Guide Messages Guide System Overview Guide Troubleshooting Guide Glossary Master Index Customer Information Quick Reference Card Printer Controller Commands Quick Refe...

Page 10: ...INTRODUCTION x XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...

Page 11: ...note of the following Status code numbers and messages that appear on the controller screen and the printer console Indicator lights that are lit Name of your printer DocuPrint 92C NPS Serial number f...

Page 12: ...em so that the technician can dial into your system Prior to enabling the modem be sure to use the Stop All command so that printing and queueing are stopped during the remote service session When the...

Page 13: ...lowing steps 1 If the Printer Controller software is newly installed verify that job processing has been started at the Printer Controller 2 At the client verify that the host file exists and contains...

Page 14: ...rrect information Make sure the machine is operational and is in the network mode UNIX clients only Indicates that the installation script s attempt to communicate with the Printer Controller has fail...

Page 15: ...ox service representative must change the configuration on the DocuPrint NPS Printer Controller Log message says there is an error in connecting to the file server DocuPrint NPS is getting SAP packets...

Page 16: ...n Stop the PSERVER instance Log message says Error finding queue Queue not created At the file server create the queue set up the printer for the PSERVER and verify that it will service the appropriat...

Page 17: ...AP packets advertising the print server There is a basic connectivity or routing problem The incorrect framing type has been set The print server is not running For RPRINTER there must be a PSERVER ru...

Page 18: ...TROUBLESHOOTING A NOVELL IMPLEMENTATION 3 4 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...

Page 19: ...er for information on paper selection and care Clearing a feeder tray fault When paper is misfed from the paper trays complete the following steps 1 Go to the paper tray indicated by the message and g...

Page 20: ...e stack is not higher than the MAX line on the length guide Make sure the length guide is firmly touching the back edge of the stack 6 Latch the paper feeder assembly by pressing the green dot until t...

Page 21: ...lean the feed belt only to correct misfeeds not as routine maintenance Because the belt is rubber frequent cleaning dries it out and makes it fail prematurely are or software 1 Clear any misfeeds that...

Page 22: ...nter Operate the system as usual If you continue to experience misfeeds place a service call Clearing paper jams Paper sometimes jams as it leaves the feeder trays or moves through the paper path You...

Page 23: ...t of a jam the printer control console displays the following information The message display describes the areas of the printer you must check and clear The graphic display shows the location of the...

Page 24: ...icated by the message and graphic displays Job recovery Checking job integrity following a paper jam When printing resumes following a paper jam there is a slight possibility that duplicate sheets may...

Page 25: ...e jam clearance areas for both the dual stacker areas 8 8A and 9 and the stitcher stacker areas A and B The purpose of the diagram is to give you an overall perspective of the locations of all the pri...

Page 26: ...RINT 92C NPS TROUBLESHOOTING GUIDE Clearing paper jams from areas 1 and 1A To clear paper jams from areas 1 and 1A 1 Open the middle door and locate area 1 2 Remove and discard any paper you find in t...

Page 27: ...h capacity feeder front door and locate area 1A 5 Remove and discard any paper you find in the area 1A 6 Close the door and press the Continue button to resume printing Clearing paper jams from areas...

Page 28: ...PS TROUBLESHOOTING GUIDE 2 Lift the three green handles one by one Each time you lift a handle remove and discard any paper you find beneath the open section 3 Lower the handles and close the door 4 O...

Page 29: ...DS AND JAMS XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE 4 11 5 Lift the green handle Remove and discard any paper you find in this area 6 Lower the handle close the door and press the Continue butto...

Page 30: ...e to the right in the direction of the arrow marked on it 3 Remove and discard any paper you find in this area 4 Release the handle close the door and press the Continue button to resume printing Note...

Page 31: ...areas Warning The laser safety label located on the inside left front door of the printer advises you that the panel below it must not be removed except by a service representative 2 With your left h...

Page 32: ...any paper you find in this area Caution Do not use a sharp object to remove paper wrapped around the fuser rolls Attempting to do so could damage the roller and require its replacement 5 Return the s...

Page 33: ...printing Clearing paper jams from area 5 Follow these steps to clear jams in area 5 1 Open the middle door and locate area 5 2 If paper is caught in the rollers between areas 4 and 5 first turn the g...

Page 34: ...ow marked on it Remove and discard any paper you find there 4 Release the green handle 5 Close the door and press the Continue button to resume printing Clearing paper jams from areas 6 and 6A Follow...

Page 35: ...cker too if the printer control console message display indicates it needs to be opened 4 Remove and discard any sheets under the high capacity feeder cover If the printer control console message disp...

Page 36: ...PAPER MISFEEDS AND JAMS 4 18 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE Clearing paper jams from area 7 Area 7 of the paper path is used only during duplex printing 1 Open the middle door and locat...

Page 37: ...SHOOTING GUIDE 4 19 2 Pull the block shaped set separator toward you and hold it in that position 3 Remove and discard any paper in the duplex tray 4 Return the set separator to its upright position 5...

Page 38: ...8 If your printer has a stitcher stacker see the Correcting stacker problems chapter 1 Open the top cover of the output module as indicated on the graphic display of the printer control console 2 Rem...

Page 39: ...oblems chapter 1 Open the right door and locate the green handle on the upper right side of area 9 2 Pull the green handle down and to the left in the direction of the arrow marked on it to hold the a...

Page 40: ...he center To adjust them 1 Slide the weight right or left along its track under the scuffer arm If the paper is driven too far up the outside edge of the tray move the weight toward the machine If the...

Page 41: ...r stacker and locate area A in the center 2 Remove and discard the paper under the paper guide The paper guide is a spring loaded heavy wire form guide that pops up when you open the cover 3 Locate th...

Page 42: ...the system has counted it as completed 6 Close the side and top covers 7 Press the Continue button to resume printing Clearing bypass transport paper jams To clear bypass transport paper jams 1 Verify...

Page 43: ...the right This exposes the remainder of the bypass transport paper path 5 Remove and discard any paper you see 6 Push the cover back to the left and close it tightly The cover snaps shut 7 Press the C...

Page 44: ...CLEARING PAPER MISFEEDS AND JAMS 4 26 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...

Page 45: ...ilable DocuPrintFAQ One sample document DocuPrintFAQ provides a list of frequently asked questions FAQ and answers about DocuPrint NPS This document may contain information that can help you resolve s...

Page 46: ...tgray testxerox worm XeroxSpiral XGFGoldenJob XGFLicenseRequestForm XRXGPJ1 XRXGPJ2 Access level Administrator or operator Syntax Print Sample Document Document Copies Plex Staple Resolution Media Sta...

Page 47: ...finish the stitching is ignored Media Indicates the media you want to use for printing the sample document Use the syntax size type color weight to specify media Specify USLetter USLegal A4 or nxn for...

Page 48: ...USING SAMPLE DOCUMENTS 5 4 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...

Page 49: ...s a message It also displays one of two messages indicating the state of the dry ink housing Ready Not ready You must run a PQA Note If either the black or the color housing is not ready the system ru...

Page 50: ...ter This section describes how to calculate speeds using the sequencer log and how to minimize the start up latency in your calculations Note The sustained throughput using a stopwatch is a better mea...

Page 51: ...4 89 Job 87 start ftpadmin rxlb300 ps2 ps November 14 1998 9 44 44 am PST Job 85 stop ftpadmin rxlb300 ps2 ps November 14 1998 9 44 54 am PST pages 30 decomp 12 72 elapsed 36 57 Job 88 start ftpadmin...

Page 52: ...measurement of performance obtain the measurements while the printer is running a block of jobs Because start and stop times tend to overlap between jobs in a block the only way to obtain a measureme...

Page 53: ...lower than the maximum rate To verify the assumption that the sustained throughput of the job prints at the rated speed of a DocuPrint 92 ppm printer a calculation of the rate based on the decomposit...

Page 54: ...tart up latency of the printer Use a stopwatch to measure the elapsed time from when the first sheet is delivered to when the last sheet is delivered to the output tray Take the start time and stop ti...

Page 55: ...14 1998 10 13 24 am PST pages 30 decomp 11 78 elapsed 36 24 Job 107 start ftpadmin rxlb300 ps2 ps November 14 1998 10 13 27 am PST Job 108 start ftpadmin rxlb300 ps2 ps November 14 1998 10 13 39 am P...

Page 56: ...sed 76 50 compress 4 99x min free 100750K compress pages 138 expand pages 0 Job 135 start ftpadmin rxlb300 ps2 ps November 14 1998 10 22 15 am PST Job 132 stop ftpadmin rxlb300 ps2 ps November 14 1998...

Page 57: ...maximum rate that this job can be printed at 600 dpi Setting page order DocuPrint delivers documents with the pages face down in the order presented in the Page Description Language The order can be...

Page 58: ...esult PostScript masters generated on a Macintosh with Apple proprietary features may produce output that varies between LaserWriter and non LaserWriter PostScript printers Device dependent operators...

Page 59: ...in the master The transfer function takes a value from the stack and leaves another value on the stack for each color component red green blue and gray The PostScript language provides a scheme for o...

Page 60: ...controls the width of a stroked line When setlinewidth is executed with an input of zero it produces a line that is one pixel wide On devices whose dot size is small single pixel width lines may be in...

Page 61: ...correct press the Continue button to resume printing The number displayed in the Wire Percentage indicator of the printer console begins to flash and the message STITCHER LOW ON WIRE appears when you...

Page 62: ...CORRECTING STACKING PROBLEMS 7 2 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...

Page 63: ...ll the service representative You have cleared all faults that are listed on the printer control console but the Attention light is still on and the following message is displayed Output is stopped Se...

Page 64: ...SYSTEM UNRESPONSIVE 8 2 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...

Page 65: ...area 4 4 13 4 15 area 5 4 15 4 16 area 7 4 18 4 19 area 8 4 20 area 9 4 21 areas 1 and 1A 4 8 4 9 areas 2 and 2A 4 9 4 11 areas 6 and 6A 4 16 4 17 stacker tray paper jams 4 22 stitcher stacker tray p...

Page 66: ...ocument command 5 2 printers start up latency 6 2 6 6 6 8 printing quality features affecting 6 10 monitoring 6 1 sample documents 5 1 speed optimizing 6 1 6 12 procedures calculating throughput 6 4 6...

Page 67: ...throughput calculating 6 4 6 5 transfer 6 11 transfer functions 6 11 Tray Unlock button 4 1 troubleshooting Novell implementation 3 1 3 3 Xerox Client Software installation 2 1 2 2 X Xerox Client prin...

Page 68: ...INDEX INDEX 4 XEROX DOCUPRINT 92C NPS TROUBLESHOOTING GUIDE...

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