Xerox DocuPrint 180, Product Manual

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XEROX CUSTOMER RESOURCES
XEROX DOCUPRINT 180 LASER PRINTING SYSTEM PRODUCT GUIDE 6-3
Customer Service Support Center
If you encounter software- or hardware-related problems, such as
system failures, continuous paper jams, or poor print quality, first try
the corrective actions described in your LPS operator guide. If the
problem persists, call 1-800-821-2797.
Before contacting Xerox service, please make note of the following:
•
Status code numbers and messages which appear on the PC
User Interface (UI) or terminal, including the 6-digit San Code
that resulted from running the PROBLEM command
•
Status messages which appear on the printer control console
•
Indicator lights which may be lit
•
Status codes which appear in the display window of the
operator control panel if there is a tape drive problem.
Your call will be answered by a Xerox representative who will ask you
for the following information:
•
Your LPS model number: Xerox DocuPrint 180
•
Your LPS serial number
•
Your name
•
Your company name
•
Your work address
•
Your company’s work hours
•
A contact’s name and telephone number within your company
•
The condition or status of your system.
This information is given to a Xerox representative who will call you
back to discuss the information and give you an estimated time of
arrival of a service representative, or assist you over the phone to
resolve the problem.