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Advanced Features and Troubleshooting Manual

48

Troubleshooting

Indicator light problems  

Status indicator light is off

The printer is turned off, not ready, disabled, or has detected an error.

Make sure that the printer is plugged in and turned on.

Do not plug the printer’s power cord into a power strip; use a grounded wall outlet.

Status indicator light is blinking green

If the printer is receiving, processing, or printing a job, wait for the job to be 
completed or cancel the job.

If you have entered the menu in the front panel, you can exit the menu.

If the warm-up sequence has not finished, wait until the printer displays 

Ready to Print

.

Status indicator light is blinking yellow

The printer is still printing but there is a warning condition that needs user attention 
soon.

Status indicator light is blinking red

The printer has stopped because it detected an error or condition that required user 
intervention, for example, an open door or a paper jam. Correct the condition reported 
on the front panel (in the example, you would close the door or clear the paper jam).

Press the 

Information

 key to access more information on the error condition.

Refer to the following pages for information about particular error conditions. For 
detailed information about jams, refer to the 

Phaser 8200 Color Printer User Guide

.

Summary of Contents for 8200B - Phaser Color Solid Ink Printer

Page 1: ...P H A S E R 8 2 0 0 C O L O R P R I N T E R Advanced Features and Troubleshooting Manual...

Page 2: ...Phaser 8200 Color Printer Advanced Features and Troubleshooting Manual...

Page 3: ...Foundry ITC Avant Guard Gothic ITC Bookman ITC Lubalin Graph ITC Mona Lisa ITC Symbol ITC Zapf Chancery and ITC Zapf Dingbats are registered trademarks of International Typeface Corporation Bernhard...

Page 4: ...plication 14 Printing the color sampler charts with CentreWare IS 14 Printing the color sampler charts with utility files 15 PANTONE Colors 16 Printing PANTONE Colors from the color selection book 16...

Page 5: ...on a Macintosh 38 Installing the utility files on a PC 38 Utility files on the Xerox web site 39 Downloading utility files from a Macintosh 40 Using the Apple Printer Utility to perform other tasks 41...

Page 6: ...eatures and Troubleshooting Manual iii Specifications 58 Regulatory Information 60 Canadian EMC Electromagnetic Compatibility regulatory standards 60 Declaration of conformity 61 FCC Class B device 62...

Page 7: ...ttings The following features are described in this manual Print quality mode see page 2 TekColor correction see page 3 Secure prints proof prints and saved prints see page 4 Separation pages see page...

Page 8: ...olor pull down menu then select the desired mode for Quality Print quality mode Maximum speed Fast Color Fastest color print mode Ink saving mode since prints lighter than Standard mode Useful for tex...

Page 9: ...S X driver operating system Color correction Description Automatic Automatically optimizes the color correction for each element text graphics and photographs on the page sRGB Display Closely approxim...

Page 10: ...or a secure print also enter a four digit password to assign to this job For proof prints and saved prints also enter the name you want to give this job Windows NT Windows 2000 Windows XP PostScript d...

Page 11: ...d drive even when you turn off the printer After printing secure print and proof print jobs are automatically deleted However if you decide you don t want to print the secure job or don t want to prin...

Page 12: ...e for the separation pages You can specify separation pages in a supported driver Windows 95 Windows 98 Windows Me PostScript driver On the Output Options tab select the location of the separation pag...

Page 13: ...ve Quick Collate on or off MacOS X driver In the Print dialog box select Collate to collate copies N up When printing a multiple page document you can choose to print more than one page on a single sh...

Page 14: ...er must have the DP Feature Set You can create booklets for any paper size that is supported for 2 sided duplex printing When you choose Print Booklet Style you can also print a border around each pag...

Page 15: ...or Print as a Mirror Image checkbox in the More Layout Options dialog box Windows 2000 Windows XP PostScript driver From the Layout tab or Paper Quality tab click the Advanced button In the dialog bo...

Page 16: ...termark or edit an existing watermark s text color location and angle You can also choose to print the watermark only on the first page print the watermark in the background or print the text of the w...

Page 17: ...indows Me PostScript driver On the Setup tab click the More Layout Options button then click the Image Smoothing checkbox in the More Layout Options dialog box Windows 2000 Windows XP PostScript drive...

Page 18: ...they help you select colors in an application that can be reproduced on your printer Component values are percentages of each color CMYK Cyan Magenta Yellow Black RGB Red Green Blue or HSB Hue Satura...

Page 19: ...uality mode or color correction in the printer driver when you print from an application the colors may not match the chart To specify the print quality mode and color correction to use for the color...

Page 20: ...key Printing the colors from an application 1 Using the color sampler chart select the desired colors in your application 2 From your application apply the desired colors in your document or graphic...

Page 21: ...utility file to the printer Refer to page 40 for the steps to download utility files using the Apple Printer Utility From a PC or workstation 1 Locate the utility files on the CD ROM in the phsr8200...

Page 22: ...ommercial Press or SWOP Press for the color correction in the printer driver see page 3 for more information 3 When you are satisfied with the proof the file can be separated for printing press plates...

Page 23: ...all files that you want to download 8 Navigate to the location where you saved the file s and extract the file Printing the PANTONE Color Chart from a Macintosh To print individual pages from the PAN...

Page 24: ...our computer s hard disk 2 Locate the Pantone files you downloaded from the web site and double click the desired PDF file 3 View and print pages from the PDF file For best results print on paper Note...

Page 25: ...ors may look incorrect or the file may not print Installing the plug in Compatibility requirements Photoshop 3 0 and higher System 7 6 1 and higher To install the plug in on the Macintosh 1 From the p...

Page 26: ...Color CMYK Color Lab Color 4 From the File menu select Export and then select PhaserPrint 5 In the PhaserPrint dialog box select your printer in the Printer Model field 6 Make other selections in the...

Page 27: ...print a sample of the printer s fonts see page 26 Resident Roman typefaces AdobeSansMM AdobeSerifMM AlbertusMT AlbertusMT Italic AlbertusMT Light AntiqueOlive Bold AntiqueOlive Compact AntiqueOlive I...

Page 28: ...xt Ornaments HoeflerText Regular JoannaMT JoannaMT Bold JoannaMT BoldItalic JoannaMT Italic LetterGothic LetterGothic Bold LetterGothic BoldSlanted LetterGothic Slanted ChicagoCE ClarendonCE Clarendon...

Page 29: ...nivers ExtendedObl Univers Light Univers LightOblique Univers Oblique Wingdings Regular ZapfChancery MediumItalic ZapfDingbats LubalinGraphCE Book LubalinGraphCE BookOblique LubalinGraphCE Demi Lubali...

Page 30: ...ter the Macintosh finds out which fonts are already available in the printer memory and on the hard drive and thus doesn t spend time downloading those same fonts from the application Note Because PC...

Page 31: ...er to page 33 for more information on SysStart Job 1 If you don t already have the Apple Printer Utility on your computer install it from the printer s CD ROM 2 Start the Apple Printer Utility by doub...

Page 32: ...utton 5 In the Fonts Forms Manager dialog box a For Storage Device Type select Printer Hard Disk b For Resource Type select PostScript Fonts c Click the Browse button and select the fonts you want to...

Page 33: ...onts available on the printer For detailed information refer to the online help 1 If you don t already have the Xerox CentreWare Font Download Utility on your computer install it from the Advanced Net...

Page 34: ...eWare IS software is a printer management tool that uses a web browser to connect to the printer and gather printer information Job status Job accounting Printer usage Routine troubleshooting Configur...

Page 35: ...rintable Pages by pressing the Scroll Up or Scroll Down key 2 Press the OK key 3 Scroll to Print Usage Profile 4 Press the OK key Email notification You can easily set up electronic mail notification...

Page 36: ...es button on the bottom of the page 4 Specify the conditions under which an email will be sent to each of the three recipients a On the MaiLinX Alerts page click the Printer Unable to Print link b Cli...

Page 37: ...s the OK key 4 Scroll to Startup Page The end of the line also displays the setting On or Off 5 To change the setting press the OK key To turn on turn off the Startup Page using CentreWare IS Printer...

Page 38: ...o methods for entering exiting protected mode Using CentreWare IS Printer Management software Using utility files To enter exit protected mode using CentreWare IS Printer Management software 1 From yo...

Page 39: ...e SysStart file is similar to an init file when you turn on or reset the printer the file executes There are three methods for turning on turning off SysStart From the printer s front panel Using Cent...

Page 40: ...e left side of the Properties page in CentreWare IS click Printer Defaults 3 If desired change the setting for System Start Job under User Preferences on the Printer Defaults page 4 Click the Save Cha...

Page 41: ...To change the manual feed timeout using CentreWare IS Printer Management software 1 From your printer s Internet Services home page click Properties 2 On the left side of the Properties page in Centr...

Page 42: ...th Menus highlighted press the OK key 2 Scroll to Printer Setup Menu by pressing the Scroll Up or Scroll Down key 3 Press the OK key 4 Scroll to Intelligent Ready The end of the line also displays the...

Page 43: ...the printer always uses paper from the lower or middle paper tray in its self cleaning procedures by changing a setting in the printer s front panel 1 With Menus highlighted press the OK key 2 Press t...

Page 44: ...ct Easy Install 2 In the PhaserTools folder on your computer s hard disk locate the Apple Printer Utility To install the printer s utility files 1 On the printer s CD ROM open the English folder open...

Page 45: ...igator or Internet Explorer 2 Enter the following web address www xerox com officeprinting support 3 Select Download Software Drivers Utilities 4 From the pull down lists select your printer computer...

Page 46: ...5 Select a utility file and click the Add to add the file to the list of files to download 6 Repeat step 5 for all utility files that you want to download 7 Click the Send button to download those fi...

Page 47: ...rinter button 3 In the printer s dialog box click the arrow next to Printer Preferences to display a list of options 4 Click the arrow next to Startup Page 5 Click to either place or remove the check...

Page 48: ...lect the utility file you want to send to the printer for example RESET PS 2 In the taskbar on your screen click Start then Run then type the following in the text box to access the MS DOS Prompt COMM...

Page 49: ...server Phaser_8200 For NDS queues enter the path as Tree queue_name context For example Xerox Phaser_8200_Q nds printers 3 Click the OK button Note If the appropriate file server is not listed click t...

Page 50: ...of the NET USE command NET USE LPT1 Server_Name Queue_Name For example NET USE LPT1 NW_SERVER Phaser or NET USE LPT2 NT_SERVER_NT Phaser After redirecting the port using the NET USE command you can u...

Page 51: ...installing and learning more about your Phaser color printer ReadMe release notes Printer drivers Driver installers for Mac and Windows Phaser 8200 Color Printer User Guide Advanced Features and Trou...

Page 52: ...tton on the tab View troubleshooting information by clicking a Help button then selecting the Troubleshooting Guide To access the Phaser 8200 printer driver 1 Click Start select Settings then click Pr...

Page 53: ...es Troubleshooting www colorconnection xerox com This site helps you get the most from your color printer Interactive tutorials color printing templates and helpful tips for using your printer and fav...

Page 54: ...he warm up sequence has not finished wait until the printer displays Ready to Print Status indicator light is blinking yellow The printer is still printing but there is a warning condition that needs...

Page 55: ...the color and color number of that bin Because the magenta cyan and black ink sticks are all dark refer to its color number to determine which bin to load the ink stick Don t worry if the yellow ink...

Page 56: ...eprinting 8200supplies Maintenance kit empty The Maintenance Kit is depleted Replace the Maintenance Kit to continue printing If the message remains after you installed a new kit make sure that the ne...

Page 57: ...ed envelope verify that the manual feed slot is fully extended by gently pushing it downward and when prompted by the front panel insert an undamaged envelope in the manual feed slot Insert only one e...

Page 58: ...he manual feed slot make sure that the paper is loaded straight and aligned along the left side of the manual feed slot The second side of a two sided print is upside down Select the correct method fo...

Page 59: ...r Laser and Ink jet b Label Products Avery standard c Select the label size corresponding to the Xerox label media Metric size a Printer Laser and Ink jet b Label Products Avery A4 and A5 sizes c Sele...

Page 60: ...Menu then selecting Improve Print Quality Refer to the Phaser 8200 Color Printer User Guide for more information The cleaning process takes several minutes and uses several blank sheets of paper Be s...

Page 61: ...rrect PPD file with the latest Apple LaserWriter printer driver that supports color PostScript In the Print dialog box make sure that Color Grayscale is selected Some applications require special file...

Page 62: ...k the setting for Image Size Make sure you have selected the correct paper size in the printer driver Make sure you have selected Page Setup after changing printers Problems printing from a specific a...

Page 63: ...ed paper or odd sized paper For three holed paper make sure margins are adjusted to avoid printing over the holes When using the manual feed slot Always use two hands to load the media so that it ente...

Page 64: ...0 to 15000 m 0 to 49200 ft above sea level Primary voltage ranges 90 140 VAC 110 VAC nominal 180 264 VAC 220 VAC nominal Frequency range 47 to 63 Hz Primary fusing 125 VAC 250 VAC 10 Amps and 6 Amps...

Page 65: ...Depth 530 mm 20 875 in Width 440 mm 17 375 in Weight of one High Capacity Paper Tray Assembly 9 1 kg 20 lb Sound level Sound Pressure LpA Sound Power LwA Printing LpA 60 dB A LwA 7 2 Bels A Idle LpA...

Page 66: ...s B limits for radio noise emissions from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of Communications Le pr sent appareil num rique n met pas de bruits...

Page 67: ...Directive 89 392 EEC For the EC EN60950 1992 Safety of Information Technology Equipment including Electrical Business Equipment For the EC EN55022 1992 Limits and methods of measurement of radio Inte...

Page 68: ...the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful...

Page 69: ...rinter Macintosh 40 PC 42 downloading fonts 24 Macintosh 25 PC 26 drivers location on CD 45 uses 46 duplex troubleshooting 52 E enabling and disabling the Startup Page 31 Enhanced print quality mode 2...

Page 70: ...ng for Macintosh 19 starting the plug in 19 PhaserSMART brief overview 46 photographic print quality mode 2 Photoshop plug in 19 Plug in Adobe Photoshop using 19 power consumption specifications 58 pr...

Page 71: ...rinting on wrong side 53 letterhead paper printing on wrong side 52 paper jams preventing 57 printed colors 54 print quality problems 56 two sided printing 52 TrueType fonts 24 two sided printing trou...

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