Xerox 6100BD - Phaser Color Laser Printer, System Manual

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Troubleshooting
System Guide 8-3
• Font problems: The output from the printer contains font
defects, such as incorrect character spacing, jagged
characters, text running off the page, or sentences
running into each other.
• Inoperable system: The inoperable system has
experienced an unrecoverable software error due to a job
or operator action.
• Job flow: Jobs sent from the client are not received at a
printer queue.
• Job integrity: The output from the printer is not as
expected; it may have missing pages, missing data,
incorrect page orientation, incorrectly ordered sets, or job
attribute inconsistencies.
• PDL problem: To isolate these problems the system
administrator may ask the job submitters when they are
experiencing problems with printing.
• Process problems: A process was followed incorrectly or
unintentionally.
• Productivity and performance: The job takes an excessive
amount of time to complete.
• Save problems: A job is submitted from a client with a
Save destination, but the job is not saved.
SNMP problems
If there is no response from the agent to the browser, one or
all of the following steps can be taken:
1. Log in as root.
2. # prstat
This shows whether the agent is running or not. It may be
that processes are consuming processor time. Normally
you should see that the agent is taking up less than 1%.
3. ps -ef | grep agent
This indicates if the agent is alive. The number 9252 is
important for the pstack command below (the number
varies).
root 9252 9221 0 16:36:00 consoler 0:08 /opt/XRX/
XRX/snmp/agent
4. pstack 9252