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Xerox 6000V_B, User Manual

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Troubleshooting

Phaser 6000/6010 Color Printer
User Guide

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Summary of Contents for 6000V_B

Page 1: ...aliano Guida per l utente Deutsch Benutzerhandbuch Espa ol Gu a del usuario Portugu s Guia do usu rio Nederlands Gebruikershandleiding Svenska Anv ndarhandbok Dansk Betjeningsvejledning e tina U ivate...

Page 2: ...or other countries Apple AppleTalk Bonjour EtherTalk Macintosh Mac OS and TrueType are trademarks of Apple Inc registered in the U S and other countries HP GL HP UX and PCL are trademarks of Hewlett...

Page 3: ...utions 18 Replacing a Toner Cartridge 19 Recycling Supplies 21 Ordering Supplies 22 Consumables 22 When to Order Supplies 22 Managing the Printer 23 Managing the Printer with CentreWare Internet Servi...

Page 4: ...the Printer Setting Utility 54 Performing Color Registration at the Phaser 6010 Printer 55 Manual Color Registration at the Phaser 6010 Printer 56 Adjusting the Bias Transfer Roller 59 Adjusting the F...

Page 5: ...Contents Phaser 6500 farvelaserprinter Betjeningsvejledning 5 B Recycling and Disposal All Countries 75 North America 75 Other Countries 75 European Union 75...

Page 6: ...Contents Phaser 6500 farvelaserprinter Betjeningsvejledning 6...

Page 7: ...n page 8 Operational Safety on page 10 Maintenance Safety on page 12 Printer Symbols on page 13 Your printer and the recommended supplies have been designed and tested to meet strict safety requiremen...

Page 8: ...al outlet Make sure that each end of the cord is securely connected If you do not know if an outlet is grounded ask an electrician to check the outlet Do not use a ground adapter plug to connect the p...

Page 9: ...ed on To avoid electrical shock and damage to the cord grasp the plug when unplugging the power cord The power cord is attached to the printer as a plug in device on the back of the printer If it is n...

Page 10: ...than air and is not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For more information in the United States and Canada go to Phaser 6000 printer www xer...

Page 11: ...e safety hazard Follow all warnings and instructions marked on or supplied with the printer options and supplies CAUTION Use of non Xerox supplies is not recommended The Xerox Warranty Service Agreeme...

Page 12: ...ed with your printer Do not use aerosol cleaners Clean with a dry lint free cloth only Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go...

Page 13: ...Description Warning or Caution Ignoring this warning could cause serious injury or even death Ignoring this caution can damage the property or cause serious injury Hot surface on or in the printer Us...

Page 14: ...Safety Phaser 6000 6010 Color Printer User Guide 14...

Page 15: ...Guide 15 Maintenance This chapter includes Cleaning the Printer on page 16 Replacing a Toner Cartridge on page 19 Ordering Supplies on page 22 Managing the Printer on page 23 Checking Page Counts on...

Page 16: ...d before you plug in the printer CAUTION When cleaning your printer do not use organic or strong chemical solvents or aerosol cleaners Do not pour fluids directly into any area Use supplies and cleani...

Page 17: ...printer covers Remove any remaining pieces of paper For more information see Paper Jams in the Quick Use Guide Remove any dust or stains with a dry clean cloth CAUTION Do not spray the detergent direc...

Page 18: ...toner spills avoid contact with clothes skin eyes and mouth Do not inhale the toner dust WARNING Keep toner cartridges out of the reach of children If a child accidentally swallows toner have the chi...

Page 19: ...r 6000 Printer Toner Cartridge Error Message When a toner cartridge needs replacing the indicators on the control panel show which toner cartridge needs attention The error indicator lights illuminate...

Page 20: ...h the label side down Do not touch the toner that clings to the cartridge Discard the old cartridge as normal office waste or recycle it For details on recycling supplies see Recycling Supplies on pag...

Page 21: ...t by aligning the geared post with the hole Insert the cartridge firmly by pressing in on the center of the label until it clicks in place 10 Close the toner access cover Recycling Supplies For inform...

Page 22: ...at 1 866 495 6286 When to Order Supplies The printer control panel displays a warning when a supply nears time for replacement Verify that you have replacements on hand It is important to order these...

Page 23: ...your computer open a Web browser type the IP address of the printer into the address field then press Enter or Return Checking the Status of the Printer 1 In CentreWare Internet Services click the Sta...

Page 24: ...dows taskbar right click the Printer Setting Utility icon and select Help For more information refer to the Phaser 6000 6010 Printer Quick Use Guide Checking Printer Status using Email If you are conn...

Page 25: ...er ISP for the correct address information If you are using a DNS name for the SMTP or POP3 server you must configure the DNS server Use the DNS section of the TCP IP settings in CentreWare Internet S...

Page 26: ...white data on the monitor In that case Total Impressions and Color Impressions are increased Note Grayscale images printed with the composite black setting count as color pages because color consumab...

Page 27: ...rom the list in the white box 3 Click the Printer Settings button The Printer Settings page prints 4 Read the page counts for the three meters in the General section near the top of the left column Us...

Page 28: ...guide until it stops 5 Push in the side paper guides until they stop 6 Place the Bypass Tray inside the printer on the Main Tray 7 Fold up the Main Tray Extension to cover the paper feed Note If you a...

Page 29: ...r spillage After moving the printer 1 Reconnect the printer to the cables and power cord 2 Plug in and turn on the printer 3 Adjust the color registration before using the printer For details see Colo...

Page 30: ...Maintenance Phaser 6000 6010 Color Printer User Guide 30...

Page 31: ...page 35 Control Panel Messages on page 36 Problems with the Printer on page 40 Print Quality Problems on page 43 Cleaning the LED Windows on page 49 Cleaning the Color Toner Density Sensors on page 52...

Page 32: ...rinter is unable to print Printer Setting Utility displays an alert to let you know that the printer needs attention Install the Printer Setting Utility from the Software and Documentation disc that c...

Page 33: ...nter www xerox com office 6000supplies A resource for tools and information such as interactive tutorials printing templates helpful tips and customized features to meet your individual needs www xero...

Page 34: ...your individual needs www xerox com office businessresourcecenter Printer registration www xerox com office register Material Safety Data Sheets identify materials and provide information on safely h...

Page 35: ...details see the Supported Paper in the Quick Use Guide Follow proper paper handling and loading techniques Always use clean undamaged paper Avoid paper that is curled torn moist creased or folded Fan...

Page 36: ...an error rendering the printer inoperable Recovery requires restarting the printer or having the printer serviced When the orange Ready light is lit solidly follow the instructions displayed on the co...

Page 37: ...Prompts the user to press the OK button to resume printing after an interruption Press OK to resume printing after loading paper during a print job Press OK to print side 2 of a manual 2 sided print j...

Page 38: ...ith radiating beams it means that the indicator is flashing Power Saver Indicates the printer is in the Low Power or Sleep mode Flashing indicates that the printer is canceling the current print job F...

Page 39: ...ton as many times as necessary to read the pattern of the indicator lights Use the following table to decode the indicator light pattern for the error code The printer is waiting to print the second s...

Page 40: ...e power button to the On position to turn on the power Is the power cord disconnected or not securely connected Turn off the power to the printer and then connect the power cord to the power outlet ag...

Page 41: ...r error code turn off the power and disconnect the power plug from the outlet Go to the Xerox Support website at Phaser 6000 go to www xerox com office 6000support Phaser 6010 go to www xerox com offi...

Page 42: ...ion Place the printer on a stable flat surface Are the paper tray guides set in the correct positions Set the guides to the correct positions For details see Loading Paper in the Quick Use Guide Paper...

Page 43: ...oblems When the print quality is poor select the closest symptom from the following table and see the corresponding solution to correct the problem You can also print a demo page to more precisely det...

Page 44: ...ch cartridge The Draft mode is on Turn off Draft mode in the Advanced tab of the Printing Preferences of the print driver The paper being used is outside the recommended specification range Replace th...

Page 45: ...er settings are correct For details see Supported Paper in the Quick Use Guide The toner cartridges are not Xerox toner cartridges Verify that the toner cartridges meet specifications and replace them...

Page 46: ...mended specification range or the paper type setting is not correct Replace the paper with a recommended size and type and then confirm that your print driver settings are correct For details see Supp...

Page 47: ...lar intervals The imaging unit is dirty For assistance go to the Xerox Support website at Phaser 6000 go to www xerox com office 6000support Phaser 6010 go to www xerox com office 6010support Partial...

Page 48: ...re not set correctly Reset the paper tray guides For details see Basic Printing in the Quick Use Guide Horizontal bands at regular intervals The printer is damaged and is malfunctioning For assistance...

Page 49: ...water sets the toner and makes it difficult to remove If toner gets on your skin or clothing brush it off blow it off or wash it off with cold water and mild soap 1 Spread some paper at the right side...

Page 50: ...and set it on the paper with the label side down to prevent spillage 5 Remove the other three cartridges in the same way 6 Pull out the cleaning rod and remove it from the printer 7 Insert the cleani...

Page 51: ...ach of the other three holes 10 Return the cleaning rod to the original location 11 Align the toner cartridge to the associated slot by aligning the geared post with the hole Insert the cartridge firm...

Page 52: ...a CTD Sensor error or error message on the control panel or in the Printer Setting Utility clean the CTD Sensors Note Do not use warm water or cleaning solvents to remove toner from your skin or clot...

Page 53: ...abling Disabling Automatic Color Registration Use the following procedure to enable or disable the automatic color registration adjustment feature 1 On your computer click Start All Programs Xerox Off...

Page 54: ...olor Registration Values The Color Registration Chart shows horizontal and vertical values for each color The color registration marks are grouped on the chart as follows Vertical registration values...

Page 55: ...tting Utility on page 55 Entering Color Registration Values With the Printer Setting Utility Using the printer control panel enter the values that you found in the Color Registration Correction Chart...

Page 56: ...Determining the Color Registration Values on page 56 3 Entering Color Registration Value at the Control Panel on page 57 Printing the Color Registration Correction Chart Note The following procedure...

Page 57: ...he gaps between corresponding black lines Each group of lines is arranged in a group under the corresponding letters LY LM LC RY RM and RC Each set of lines has a corresponding number printed to the r...

Page 58: ...the next value b Press the Up Arrow or Down Arrow button to select the LM value from the Color Registration Correction Chart Press the Forward button to move to the next value c Press the Up Arrow or...

Page 59: ...To adjust the BTR 1 Identify the paper type loaded in the paper tray 2 Make sure that the corresponding Paper Type is selected in the print driver Printing Preferences 3 On your computer click Start A...

Page 60: ...he paper can curl To adjust the fuser 1 Identify the paper type loaded in the paper tray 2 Make sure that the corresponding Paper Type is selected in the print driver Printing Preferences 3 On your co...

Page 61: ...the altitude setting on your printer to match the altitude of your location To adjust altitude 1 On your computer click Start All Programs Xerox Office Printing Phaser 6000 6010 Printer Setting Utili...

Page 62: ...Troubleshooting Phaser 6000 6010 Color Printer User Guide 62...

Page 63: ...Guide 63 Printer Specifications This chapter includes Physical Specifications on page 64 Clearance Requirements on page 65 Environmental Specifications on page 66 Electrical Specifications on page 67...

Page 64: ...r Guide 64 Physical Specifications Weights and Dimensions Width 394 mm 15 5 in Depth with paper tray open 429 5 mm 16 9 in Height with output tray open 294 mm 11 7 in Weight Phaser 6010 Color Printer...

Page 65: ...000 6010 Color Printer User Guide 65 Clearance Requirements Total Space Requirements Width 80 1 cm 31 5 in Depth 92 5 cm 36 4 in Height 39 4 cm 15 5 in Clearance Requirements p60xx_015 10cm 3 9in 30cm...

Page 66: ...re 10 32 C 50 90 F Relative Humidity Note Under extreme environment conditions such as 10 C and 85 RH defects can occur due to condensation approximately 30 minutes after the printer is turned on 15 8...

Page 67: ...r Saver mode 2 7 W or less Power Saver mode 1 14W or less Standby mode 35 W or less fuser on Continuous color printing 265 W or less Continuous monochrome printing 265W or less This printer does not c...

Page 68: ...ure of 22 C 71 6 F Phaser 6000 printer continuous print speed Color 10 ppm Black and White 12 ppm Note Print speed can decrease due to paper type paper size printing conditions or image quality adjust...

Page 69: ...A Phaser 6000 6010 Color Printer User Guide 69 Regulatory Information This chapter includes Electromagnetic Interference on page 70 Other Regulations on page 72 Material Safety Data Sheets on page 73...

Page 70: ...is no guarantee that interference does not occur in a particular installation To determine if this printer is causing harmful interference to radio or television reception turn the printer off and on...

Page 71: ...pean Union regulations use shielded interface cables A signed copy of the Declaration of Conformity for this product can be obtained from Xerox The CE mark applied to this product symbolizes a declara...

Page 72: ...ormation Phaser 6000 6010 Color Printer User Guide 72 Other Regulations Turkey RoHS Regulation In compliance with Article 7 d we hereby certify It is in compliance with the EEE Regulation EEE y netmel...

Page 73: ...h America Phaser 6000 printer www xerox com msds Phaser 6010 printer www xerox com msds European Union Phaser 6000 printer www xerox com environment_europe Phaser 6010 printer www xerox com environmen...

Page 74: ...Regulatory Information Phaser 6000 6010 Color Printer User Guide 74...

Page 75: ...ities Perchlorate material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply please see www dtsc ca gov hazardouswaste perchlorate North...

Page 76: ...your local retailer could be required to take back your old equipment free of charge Please ask you retailer for information Professional Business Environment In accordance with European legislation...

Page 77: ...human health and the environment For more information about collection and recycling old products and batteries please contact your local authorities These authorities include your local municipality...

Page 78: ...Recycling and Disposal Phaser 6000 6010 Color Printer User Guide 78...

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