XEROX SUPPORT SERVICES
XEROX DOCUPRINT NETWORK PRINTER SERIES INSTALLATION PLANNING GUIDE FOR MODELS 4050/4090 NPS
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Xerox Customer Documentation Catalog
Detailed information on documentation for DocuPrint printers and
other Xerox products is contained in the
Xerox Customer
Documentation Catalog.
The catalog includes a brief description of
each item and its cost.
Once you are on the mailing list, updated catalogs are sent to you
automatically. You may call Xerox Documentation and Software
Services (XDSS) to request a catalog. Refer to the following section
for further information.
Xerox Documentation and Software Services (XDSS)
XDSS offers a variety of services that can be customized to meet
your documentation needs.
XDSS distributes the documents you need to facilitate the installation
and use of the DocuPrint printer, other Xerox printers, and
associated software.
XDSS will also send you a
Xerox Customer Documentation Catalog
free of charge upon request. To order documents or request a
Xerox
Customer Documentation Catalog
, call XDSS at
1-800-327-9753
,
between the hours of 6:00 a.m. and 5:00 p.m., Pacific time (U. S.
only).
XDSS representatives will explain the services available, answer
your questions, and take orders for documentation.
XDSS also has a web page from which you can order customer
documentation and/or obtain a catalog. Its address is:
http://www.XDSS.com
Operator training
Operator training is conducted at your location by your Xerox system
analyst or other identified representative, shortly after the printer is
installed. Training takes two to four hours, depending on the system
configuration. It includes hands-on practice running basic jobs,
performing routine maintenance, and solving problems. Determine
the number of operators you want to attend the initial training and
schedule training dates and times through your Xerox sales
representative.
Additional training classes, such as Advanced Customer Training
(ACT) for operators, teach advanced service and maintenance skills.
Your sales representative can give you information on availability of
ACT training.
A variety of classes and workshops are available through Xerox
Customer Education (refer to the following section).
