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Troubleshooting • 33
3-2
Printer Problems
If you have any problems with the operation of your DocuPrint P8e printer,
refer to the table below and on the following pages.
If the problem cannot be solved by carrying out the instructions given below,
call an authorized service representative.
Problem
Possible Cause
Remedy
The printer does not
print.
The interface cable is not
connected properly.
Check the interface cable
connection.
The interface cable is defective.
Swap the cable with one known to
work. If printing is still not
possible, replace the interface
cable.
The port setting is incorrect.
Check the Windows printer
settings to make sure that the
print job is being sent to the
correct port (for example, LPT1).
The image cartridge is not
installed properly.
Remove and reinsert the image
cartridge.
A paper jam has occurred.
Clear the paper jam (refer to
“Clearing Paper Jams” on
page 30).
The printer may be configured
incorrectly.
Check the application to make
sure that all print settings are
correct.
The printer driver may be
incorrectly installed.
Delete the Xerox DocuPrint P8e
icon and reinstall the printer
driver. Try printing a test page.
The paper is not fed
into the printer.
Paper has not been inserted
correctly.
Remove and reinsert the paper
correctly (refer to “Loading Print
Media” on page 17).
There is too much paper in the
multipurpose paper feeder.
Remove some of the paper from
the multipurpose paper feeder.
Summary of Contents for 100S10480 - DocuPrint P8E - Printer
Page 1: ...Ax DocuPrint P8e Personal Laser Printer User Guide Final Draft...
Page 2: ......
Page 12: ...viii...
Page 13: ...Setting Up Your Printer 1 1 1Setting Up Your Printer...
Page 27: ...Printing 15 2 2Printing...
Page 41: ...Troubleshooting 29 3 3Troubleshooting...
Page 50: ...38 Chapter 3...
Page 51: ...Maintenance 39 4 4Maintenance...
Page 56: ...44 Chapter 4...
Page 57: ...Adding Memory 45 5 5Adding Memory...
Page 62: ...50 Chapter 5...
Page 63: ...Specifications 51 A 6Specifications...
Page 66: ...54 Appendix A...
Page 68: ...56 Appendix B...
Page 69: ...CE Declaration 57...
Page 70: ...58 Appendix B...