Copyright © 2017 WyreStorm Technologies |
NHD-400-TX | NHD-400-RX v1 Quickstart Guide | 170728
North America: 518-289-1294 | EMEA/ROW: 44 (0) 1793 230 343
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Warranty Information
This product is covered by a 3 year limited parts and labor warranty. During this period there will be no charge for unit repair,
component replacement or complete product replacement in the event of malfunction. The decision to repair or replace will
be made by the manufacturer. This limited warranty only covers defects in materials or workmanship and excludes normal
wear and tear or cosmetic damage. Visit the product page located at
for additional information on this
product including important technical information not provided in this document and warranty terms & conditions.
Specifications
Before Performing any of the Following Troubleshooting Steps
• Verify that all NHD devices contain the latest version of firmware. This
will ensure that all devices are up to date and working at their highest
performance level.
NetworkHD Software fails to locate TX/RX/CTL Devices
• Verify that all NHD and Network devices are powered On.
• Adjust Windows Firewall Settings – Create an exception for
Configuration
Tool for WyreStorm NetworkHD 000 Series
or disable completely.
• Verify that the PC, the CTL, and NHD encoders and decoders are on the
same LAN/VLAN.
• Verify that all network switches share the same VLAN configuration.
• Reboot all system components including the NHD-000-CTL and the PC/
Mac.
• Ensure that only one CTL port is connected per LAN/VLAN. If only one
LAN/VLAN exists only use the AV port.
Failure to Connect to CTL Controller
• Follow the previous steps for failing to connect to devices. If these are
unsuccessful, press and hold the reset button on the front of the CTL for 5
seconds.
• After a reboot the CTL will be returned to the default IP address of
192.168.11.243 for the control port and 169.254.1.1 for the AV port.
No Image Appearing on Displays
• Verify that all NHD, Network, Source, and Display devices are powered On.
• Test sources and displays by connecting them directly together.
• Swap out the HDMI cable
• Connect the power supply to the component rather than using PoE.
• If the display is only HDMI 1.4/HDCP 1.4 – Ensure the decoder is set to
HDCP 1.x by right clicking the unit in the NetworkHD Console and opening
the video settings option.
Troubleshooting
Power
Power Supply
12V DC 1A
PoH
Standard
Max Power Consumption
15W
Environmental
Operating Temperature
32°F ~ 113°F (0°C ~ 45°C) | 10% ~ 90%,
non-condensing
Storage Temperature
-4°F to ~ 158°F (-20°C ~ +70°C) | 10% ~ 90%,
non-condensing
Maximum BTU
51.18 BTU/hr
Dimensions and Weight
Rack Units/Wall Box
0.56U Flat on Shelf | 6U when rack
mounted in NHD-000-RACK2
Height With | Without Feet
N/A | 25mm/0.99in
Width With | Without Brackets
250mm/9.85in | 220mm/8.67in
Depth With | Without Handles
N/A | 130.4mm/5.14in
Weight
0.75kg/1.65lbs
Regulatory
Safety and Emission
CE | FCC | RoHS
Audio and Video
Inputs
TX:
1x HDMI In: 19-pin HDMI type A female
RX:
1x 8-pin RJ-45 female - 10/100/1000 Mbps auto-negotiating
Outputs
TX:
1x HDMI Out: 19-pin HDMI type A female |
TX/RX:
1x Audio Out: 3.5mm (1/8in) TRS Stereo Jack
Output Video Encoding
JPEG2000
Encoding Data Rate
Max: 850Mbps - Typical: 150~300Mbps
End to End Latency (Max)
1 frame latency
720p @60fps: 16ms | 1080i @30fps: 33ms | 1080p @60fps: 16ms | 2160p @30fps: 33ms
Audio Formats
2ch PCM | Multichannel: LPCM and Up to DTS-X and Dolby Atmos
Video Resolutions (Max)
HDMI
640x480i @60Hz 8bit (15m/50ft)
1280x720p @60Hz 10bit (15m/50ft)
1920x1080i @60Hz 12bit (15m/50ft) | 1920x1080p @60Hz 12bit (15m/50ft)
Input: 3840x2160p @60Hz 4:2:0/4:4:4 8bit (7m/23ft) | @24Hz 4:2:0 HDR 10bit (3m/9.8ft)
Output: 3840x2160p @30Hz 4:4:4 8bit (7m/23ft) | @24Hz 4:2:0 HDR 10bit (3m/9.8ft)
Using
Cat6/
6a/7
640x480i @60Hz 8bit (100m/328ft Point to Point)
1280x720p @60Hz 10bit (100m/328ft Point to Point)
1920x1080i @60Hz 12bit | 1920x1080p @60Hz 12bit (100m/328ft Point to Point)
Input: 3840x2160p @60Hz 4:2:0/4:4:4 8bit | @24Hz 4:2:0 HDR 10bit (100m/328ft Point to Point)
Output: 3840x2160p @30Hz 4:4:4 8bit | @24Hz 4:2:0 HDR 10bit (100m/328ft Point to Point)
Color Depth
1080p: 16bit | 4K UHD: 8bit | HDR @24p: 4:2:0 10bit BT.2020
Maximum Pixel Clock
300 MHz
3D
HDMI 1.4b 3D: TnB, SbS, F.P
Communication and Control
HDMI
HDCP 2.2 | CEC
Ethernet
1x LAN (PoE): 8-pin RJ-45 female 10/100/1000mBps
IR
1x IR TX: 3.5mm (1/8in) TS Mono Jack | 1x IR RX: 3.5mm (1/8in) TRS Stereo Jack | Bidirectional Over Ethernet
RS-232
1x RS-232: 4-pin Phoenix Connector | 2 Way (RX only)
