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Technical Support: [email protected] US: +1 866 677 0053 EU: +44 (0) 1793 230 343
When shipping the unit, carefully pack and send it prepaid, with adequate insurance and preferably in the original packaging.
Please include a document or letter detailing the reason for return and include a daytime telephone number and/or email
address where you can be contacted.
If repair is required during the limited warranty period, the purchaser will be required to provide a sales receipt or other proof of
purchase, indicating date and location of purchase as well as the price paid for the product. The customer will be charged for
the repair of any unit received unless such information is provided.
Should you feel your product does not function adequately due to defects in materials or workmanship, we (referred to as “the
warrantor”) will, for the length of the period indicated below (starting from the original date of purchase) either:
a) Repair the product with new or refurbished parts.
or
b) Replace it with a new or refurbished product.
Limited warranty period:
All Wyrestorm products are covered by a 3 year PARTS and LABOUR warranty. During this period there will be no charge for
unit repair, replacement of unit components or replacement of product if necessary.
The decision to repair or replace will be made by the warrantor. The purchaser must mail-in the product during the warranty
period. This limited warranty only covers the product purchased as new and is extended to the original purchaser only. It is
non-transferable to subsequent owners, even during the warranty period.
A purchase receipt or other proof of original purchase date is required for the limited warranty service.
1. This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship and DOES NOT
COVER normal wear and tear or cosmetic damage.
The limited warranty also DOES NOT COVER damage that occurs in shipment or failures caused by products not
supplied by the warrantor, failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication,
alteration, incorrect installation, set-up adjustment, implementation of/to consumer controls, improper maintenance,
power line surge, lightening damage, modification, service by anyone other than a manufacturer-approved service
centre or factory-authorised personnel, or damage attributable to acts of God.
2. There are no express warranties except as listed under “limited warranty coverage.” The warrantor is
not liable for incidental or consequential damage resulting from the use of this product or arising out of any
breach of this warranty.
For example: damages for lost time, the cost of having a person/persons remove or re-install previously installed
equipment, travel to and from service location, loss of or damage to media, images, data or other recorded/stored.
MAIL-IN-SER
VICE, W
ARRANTY AND W
ARRANTY LIMITS & EXCLUSIONS
17. Mail-in-service
18i. Warranty
18ii. Warranty Limits &
Exclusions
