9
Q&A
Q&A and Product Support
If you are experiencing difficulties with R.E.V.™, use this troubleshooting guide or visit
www.wowweezone.com
for further support.
Q. My R.E.V.™ won’t show up in the app when I try to connect.
A. Make sure your R.E.V.™ item has fresh batteries and is turned on, then close the app and
switch Bluetooth
®
on/off in your smart-device settings. If you are still having problems, try
restarting your smart-device completely.
Q. My R.E.V.™ disconnects often or is much slower than usual.
A. This is most likely caused by interference. Ensure that there are no other Bluetooth
®
devices
connected (especially audio devices), as these can cause interference which can cause
issues, also make sure that you are standing close to the R.E.V.™ item with no obstacles in
the way. If you are still having problems, try turning Wi-Fi off to reduce interference. If you
experience further problems, please try connecting with another smart-device.
Q. When I try to download the R.E.V.™ application onto my Android™ phone, it says it’s
incompatible with my device.
A. R.E.V.™ items only work with smart-devices which are Bluetooth
®
Smart-Ready™ and running
compatible operating systems. Please ensure that your device is smart-ready. If you are still in
doubt, check the compatibility list located on our website www.wowwee.com/rev.
Q. I cannot access Google Play™ on my device, how can I download the application?
A. Try downloading the application on the Amazon AppStore™ or other free app stores.
Please ensure that you are downloading the official free app. You can find app links on
www.wowwee.com/rev
Q. My R.E.V.™ item turns on, makes a noise then switches off.
A. Most likely the batteries are low or flat, try replacing the batteries in the R.E.V.™ item(s).
Q. My R.E.V.™ vehicle is driving slower than normal or has trouble turning.
A. Ensure that R.E.V.™ is driving on an even surface which is not too slippery or thick (such as
shag carpet), if the problem persists, try replacing the batteries.
Q. My R.E.V.™ vehicle sometimes has trouble tracking other R.E.V.™ items.
A. Many things can affect tracking performance, for best results make sure you are playing inside
away from direct sunlight or strong fluorescent lights. Ensure that the vehicles are positioned
in the middle of a wide open space and there are no obstacles between them and that all
items have fresh batteries.
Q. I want to play with my friends, but some modes on the app are not working.
A. Some games are only designed for single player with computer opponents and some can be
played with human or computer controlled opponents. Please check carefully in the app to
see the recommended play opponents for each game.
Q. The app tried to do a firmware update but it failed during the update process.
A. R.E.V.™ is designed to recover if there are any problems during the update process. If an
update failed, switch your device off then on and wait for a few minutes. The vehicle should
play the normal start sound. After connecting with a smart-device, the app may prompt you to
attempt the update again.
Q. The app crashes or doesn’t work properly and my problem isn’t listed above.
A. Please contact our Support Team at www.wowweezone.com
