5
4.
ER4:
Communication problem
Check all cables for damage and check all connections are secure. Turn the power off. Wait for 30
seconds. Turn the power back on. If the problem persists then the control box or hand set could be
damaged and further repair is required.
5.
ER5:
Overloading problem
Lighten load to <180kg for 2-leg desk or <160kg for a 3-leg desk. Turn the power off. Wait for 30
seconds. Turn the power back on. The desk should function normally. If the problem persists then
further repair is required.
6.
HOT:
Overheating problem
a.
With desk loading of less than 70kg the system can work continuously for 5 minutes before
becoming hot.
b.
With desk loading greater than 70kg the system can operate continuously for 3 minutes
before becoming hot.
Once the display screen shows the word
HOT
the desk must rest for 5 minutes before returning to
normal use.
Troubleshooting For All Generations of Travel Systems
Note: For all error code solutions, where possible, ensure the desk is moved to its lowest possible position,
with all legs fully retracted, prior to commencing any corrective actions. This may require the cancelation of
lower limit settings if applicable.
Assembly
When assembling the Travel system ensure that the power is the last to be plugged in. The legs should be
plugged in first, followed by the hand set, then the power last. This allows the control box to recognise and
communicate properly with all inputs during the boot up process.
Avoid applying too much tension to the cables and plugs, particularly in tight angles. This will help to avoid
damage to internal wiring and also ensure all components stay properly connected.
Keep the cables tidy. Use zip ties and adhesive cable clips along with cable tray covers etc. to keep cables
organised and out of the way of moving components.
Power and Connections
Check all the connections and verify that they all are correctly installed. Make sure all plugs connected to the
control box, handset and motors are fully inserted.
Try reassembling all connections. Remove the power first. Remove all cables from the control box. Allow the
system to rest for a minimum of 30 seconds before reconnecting any cables. Reconnect the leg motor cables
followed by the hand set cable. Again check that all plugs are fully inserted. Plug the power back in.
Range of Movement
In some instances the control box my still contain settings programed in the factory during testing. The main
items to look for are minimum and maximum height settings. For example, if the desk doesn’t move as high as
you think it should during your testing it might be affected be a maximum height setting previously
programmed. Simply refer to the User Guide for the relevant Travel generation to reset any previous settings
that may be affecting operation.
