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Worcester Greenstar Heatslave 12/18kW, User Instructions & Customer Care Manual

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Worcester Greenstar Heatslave 12/18kW User Instructions & Customer Care Manual Download Page 24

USER INSTRUCTIONS &
CUSTOMER CARE GUIDE

EXCELLENCE COMES AS STANDARD

Worcester, Bosch Group

Cotswold Way, Warndon, Worcester WR4 9SW.

Tel. 01905 754624 Fax. 01905 754619

www.worcester-bosch.co.uk

Worcester, Bosch Group is a trading name of BBT Thermotechnology UK Ltd.

8 716 106 253c (11.07)

CONTACT INFORMATION

Worcester, Bosch Group:

Service call centres:

UK

TEL:  08457 256206    
FAX: 08457 757536

SCOTLAND ONLY FAX:  01506 441687

Other enquiries:

TEL:         

MAIN RECEPTION: 01905  754624 

TECHNICAL:

08705  266241

LITERATURE:

01905  752556

SALES:

01905  752640

WEBSITE:    www.worcester-bosch.co.uk

If in the unlikely event the boiler fails to 

give complete satisfaction, please check 

the following before calling for a service 

engineer:-

General checks

1. Oil level in the tank

2. Power to the boiler

3. All control settings

3. The system pressure is appropriate for your system

(see page 10)

Summary of Contents for Greenstar Heatslave 12/18kW

Page 1: ...IL FIRED CONDENSING COMBINATION BOILER CONVENTIONAL FLUE ROOM SEALED FLUE FOR OPEN VENT AND SEALED CENTRAL HEATING SYSTEMS WITH DOMESTIC MAINS FED HOT WATER THE APPLIANCE IS FOR USE WITH KEROSENE 28 S...

Page 2: ...ATION OFTEC 0845 6585080 www oftec org USER INSTRUCTIONS CUSTOMER CARE GUIDE PLEASE READ THESE INSTRUCTIONS CAREFULLY BEFORE OPERATING YOUR APPLIANCE THESE INSTRUCTIONS ARE APPLICABLE TO THE WORCESTER...

Page 3: ...eating temperature 8 Controlling central heating 8 Setting the hot water temperature 9 Frost protection 9 Pressure gauge 10 Filling loop 11 Fault conditions 12 18 and 18 25 models 12 Fault conditions...

Page 4: ...ystem is incorrectly fitted faulty or damaged The flue terminal outlet fitted on the outside wall or roof is obstructed or damaged There are fumes fuel leaks or fuel smells from the fuel supply applia...

Page 5: ...re than 40 years This heritage means all products are of exceptional quality and proven reliability The condensing range in particular is extremely energy efficient converting more of the fuel consume...

Page 6: ...e water supply is restored GENERAL INFORMATION GREENSTAR HEATSLAVE 12 18 18 25 25 32 8 716 106 253c 11 07 4 INTRODUCTION Read these instructions carefully to get the best from your appliance CENTRAL H...

Page 7: ...ng the boiler weight Roof space installations must fully conform to BS 5410 part 1 section 4 6 9 The boiler can be installed under a worktop as long as The worktop above the boiler is removable for ma...

Page 8: ...g a bath or shower and must not communicate with a protected area such as a hall stairway landing corridor lobby shaft etc Air vents must allow access for clean free air and must be sited to comply wi...

Page 9: ...pliance and pressing the reset button on the control box of the burner see diagram below H Reset button flue thermostat behind front panel J Reset button heating behind front panel K Holder for User G...

Page 10: ...mer timer to OFF for heating and hot water If the appliance is left unused and exposed to freezing conditions shut off all the mains supplies isolate the boiler and drain the system and boiler SETTING...

Page 11: ...l give a higher hot water temperature and greater quantities of hot water WARNING care should be taken when washing your hands as the combination of low water flow rate and high setting of the hot wat...

Page 12: ...pointer should be set to the normal operating pressure 1 to 1 5 bar and the grey ponter will fluctuate around this pressure depending on whether the system is hot or cold If a sealed system pressure d...

Page 13: ...ructed you in its use Should this have been overlooked you can increase the pressure by following these instructions 1 The boilers integral pressure gauge should be visible from the filling link 2 Con...

Page 14: ...rther resets Contact your service engineer for advice 3 Power on light on lockout light off Boiler not on No heating hot water Check the programmer is set to ON and roomstat is calling for heat Press...

Page 15: ...Contact your service engineer for advice 3 Power on light on lockout light off Boiler not on No heating hot water Check the programmer is set to ON and roomstat is calling for heat Press Reset Button...

Page 16: ...Around 30 of the heat loss from a property is through the roof Replace any old insulation with new insulation preferably to a minimum thickness of 200mm Window frames Single glazed windows particularl...

Page 17: ...the radiator or shelves are fitted above it The positioning of furniture and tables in front of the radiator should also be avoided It is advisable to manually adjust all radiator valves every 2 3 mon...

Page 18: ...ould like to know more about sevicing options from Worcester Bosch Group please visit www worcester bosch co uk Please tick the appropriate box on your warranty registration card for further details o...

Page 19: ...e exceeded by large amount Temperature rises instead of falling No display or display unit does not respond Hot water temperature too low Radiators are too hot Clock is incorrectly set Momentary power...

Page 20: ...t charge will be made where The appliance has been installed for over 24 months OR Our Field Service Engineer finds no fault with the appliance see Note OR Evidence cannot be provided that the first y...

Page 21: ...lation that the appliance was correctly commissioned and where appropriate that the 12 month service inspection has been carried out to the satisfaction of BBT Thermotechnology UK Ltd when requested T...

Page 22: ...UARANTEE REGISTRATION You should complete and return the postpaid Guarantee Registration Card within 30 days of installation Returning your card will register you as the owner of your new appliance an...

Page 23: ...NOTES GREENSTAR HEATSLAVE 12 18 18 25 25 32 8 716 106 253c 11 07 19 NOTES NOTES...

Page 24: ...Service call centres UK TEL 08457 256206 FAX 08457 757536 SCOTLAND ONLY FAX 01506 441687 Other enquiries TEL MAIN RECEPTION 01905 754624 TECHNICAL 08705 266241 LITERATURE 01905 752556 SALES 01905 7526...

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