background image

© 2013 Woosh Bikes Limited 

                             

 

Woosh Support: 

 

Be sure to check the FAQ section on our website before call-
ing as the answers to the most common queries are there 
and you may find that the solution to your problem is already 
online. If you 

do

 need to get in touch, our contact details are 

below. 
 
It can sometimes be useful to 

see

 the issue you have, so if 

possible, email a couple of photos illustrating the problem 
and we’ll normally get back to you within a an hour or two (on 
weekdays). 
 
Support staff are not available at the weekends, though if 
you send an email, it will normally be read  on the following 
Monday morning. 
 
If you need support on a bike purchased in Cambridge 
please note that you should call our Southend office. 
 
Email: 

[email protected]

 

 
Telephone: 

01702 684444

 

 
 
Support staff are available 10am to 5pm Monday to Friday. 
They are not available at weekends. 
As well as telephone support, they have to deal with work-
shop servicing and customers in store, so may not be able to 
take your call. Please do not call repeatedly. Either leave 
your name and number once or send an email.  
They will get back to you within 3 to 4 hours. 

 

Woosh Zephyr CDN Manual 

 

Please read this manual. 

 

It contains important  information about your safety and 

how to look after your bike properly to avoid paying  

expensive repair charges in the future. 

 
 

After sales support line: 

(01702) 684444 

or email:  [email protected] 

 

Support hours: Mons to Fridays 10 — 5 

(if unmanned, leave a message.  

Calls  are returned within 3 to 4 hours). 

 

 

Summary of Contents for Zephyr CDN

Page 1: ...d in Cambridge please note that you should call our Southend office Email support wooshbikes co uk Telephone 01702 684444 Support staff are available 10am to 5pm Monday to Friday They are not available at weekends As well as telephone support they have to deal with work shop servicing and customers in store so may not be able to take your call Please do not call repeatedly Either leave your name a...

Page 2: ...on much lower profit margins than many of our competitors It also means working hard with our suppliers to constantly improve quality and ensure that each bike is checked before leaving us not something all mail order electric bike companies do There is however only so much we can offer within our price range We would for example like our bikes finished to German standards with every nut and bolt ...

Page 3: ... the motor to seize up and could damage the bat tery Identical bikes No two bikes are identical even if they are the same model and purchased at the same time One may be a little quicker or one motor may be quieter than another This is normal Please make allowances Hill climbing If you are heavy have steep hills or both you may have difficulty getting uphill and in extreme cases the bike may not g...

Page 4: ...y An electric bike has around 120 more parts than a standard bike and these are added after the bike has been assembled and the frame sprayed It is inevitable that however well trained factory workers have a difficult job try ing to avoid scratching the paint under these circumstances You may see minor scratches and pin hole dents If you are not happy we suggest you pack the bike up and return it ...

Page 5: ...eights heavier than 5Kgs being placed on the rear rack of allowing people to ride on the rear rack excessive or constant use of the throttle riding under the influence of drink or drugs riding in dusty sandy environments riding on very poorly maintained roads off road through deep puddles or fords in snow or with a trailer riding carelessly or stunt riding Consumable parts after the first 28 days ...

Page 6: ...rvicing under warranty so a breakdown is unlikely but you should be aware of this Insurance and break down cover Whether from us or any other supplier electric bikes get stolen and break down If you are going to be very highly dependant upon your bike because you are a commuter or have a health problem which would prevent you from riding the bike without power we warmly recommend you take out road...

Page 7: ...rienced ask a local bike shop to do this for you for a fee usually around 35 The aim of the PDI is to ensure safety and should include Checking that the brakes are fully installed set cor rectly and work properly All wheel nuts major fixings spokes and cranks are fully tightened Both wheels are fully aligned and firmly attached to the frame Pedals saddle and handlebars are fully tight and secured ...

Page 8: ...is variation ensures the wheel is straight or trued If all the spokes were equally tight or all very tight the wheel would not be straight In future check your spokes regularly They should definitely be checked after you have ridden the first 300 miles or so and after that roughly every two weeks if you ride daily once every couple of months if you only ride occasionally You will need the spoke ke...

Page 9: ...ccount should you ride the zephyr through deep pud dles fords or deep snow The charging socket on the Zephyr is much lower than on other bikes and if water gets inside will damage the electrics The weight of the rider should not exceed 130kg Use care when attaching the charger Excessive force when attaching or detaching the charger may damage the socket As with all bikes you must regularly check a...

Page 10: ...l us We can resolve 90 of problems reasonably quickly by telephone or email and usually by sending a small replacement part or giving sensible advice Our email address is support wooshbikes co uk Mechanical wear and tear is not the same as a manufacturing defect and things like punctures chain and brake adjustments can be dealt with by a bike shop if re quired Mechanical wear and tear is not cover...

Page 11: ...e bike are checked before despatch you must also thoroughly check the bike yourself before riding it to ensure your own safety DIY Repairs We sell to users willing and able to maintain their bike to a good standard or who have someone who can help with maintenance Most repairs are simple and can be done with help from us over the phone or by email Replacement parts are sent free of charge during t...

Page 12: ... balance of the warranty is transferable but all aspects of our sales conditions such as weight and height restrictions and all warranty terms will apply to your new purchaser If you have purchased your bike second hand from one of our customers please note that we cannot accept responsi bility for the condition of the bike when it is sold to you and no refund can be offered to you under any circu...

Page 13: ...appy to adjust these Controls and Indicators The Zephyr CDN electric bike comes with a throttle control to allow you to vary the amount of assistance from the motor The throttle is located on the left side of the handlebars as shown below When the throttle is pulled fully the motor will provide the most assistance Mounted on the handlebars is the control module This is used to turn the motor bike ...

Page 14: ...letely before each trip You should be prepared to put more effort in when riding up slopes hills The more effort you put in yourself the better the range of the bike will be If you are a heavier user you may find that the motor may cut out when going up some hills this is a protection feature which prevents the various components from overloading this situation can be avoided by adjusting the effo...

Page 15: ...st once a month for a minimum of 30 minutes and keep it in a cool dry location This will slow the ageing process All rechargeable batteries age but the above steps will help the battery to last for as long as possible When the bike is to be put back into service charge the bat tery fully to prepare it for regular use once again Do not attempt to access or repair the battery Do not immerse the bike...

Page 16: ...the front section of the bike anti clockwise and it should come to rest parallel alongside the rear of the bike The handlebars can also be folded if needed by reversing the procedure detailed earlier Operating the Lights To operate the front light and cycle through the available modes press the black button on the top of the light the op tions available are Off On Flashing The rear light is operat...

Reviews: