Returns (UK Mainland)
If you do not like your electric bike or find it unsuitable
and
have purchased it by mail order
, we will refund the pur-
chase price subject to certain conditions. Full details of these
are shown in our Terms and Conditions leaflet, a copy of
which should be under the flap of the carton in which your
bike is delivered.
If you have not received a copy of these, please call us and
we will arrange to send you one. You should not ride the bike
until you have read this as it contains important information.
Please note that bikes purchased in store are not able to be
returned if not liked or found to be unsuitable without our
express agreement. If a bike is found to have a manufactur-
ing defect and a refund is required it must be returned to the
store within 28 days.
Quality control
Every Woosh electric bike is taken from its carton and
checked before being despatched for mechanical and electri-
cal functions. We do not normally ride the bike before it is
despatched, so you will find after a short time that some
things may need to be adjusted/ fine-tuned.
Please also note that although most aspects of the bike are
checked before despatch, you must also thoroughly check
the bike yourself before riding it to ensure your own safety.
DIY Repairs
We sell to users willing and able to maintain their bike to a
good standard or who have someone who can help with
maintenance. Most repairs are simple and can be done with
help from us over the phone or by email. Replacement parts
are sent free of charge during the warranty period.
If you prefer to have your repair done by a bike shop, contact
us before going ahead as the refund of labour costs is sub-
ject to terms and conditions.
Preparing the bike for use cont.
Now that the saddle is in place, the next step is to fit the rear
light. This comes with your bike and is in a small white box.
You first need to pop off the front of the light and fit the bat-
teries as shown below, then clip the cover back into place.
Before doing anything else, press the blue button on the rear
of the light to ensure it is working. Pressing the button cycles
through the various modes and also turns the light on/off.
Now remove the screw from the clamp and attach the clamp
to the seat post, replace/tighten the screw to secure the
clamp in position. Once the clamp is in position, simply slide
the light into position. If you have fitted the clamp correctly
the light should slide downwards to clip into place.
