Woodward Large Electric Sonic Valve II, Installation And Operation Manual, Page: 58 / 66

Manual 35076 LESV II
Woodward 56
Chapter 8.
Product Support and Service Options
Product Support Options
If you are experiencing problems with the installation, or unsatisfactory performance of a Woodward
product, the following options are available:

Consult the troubleshooting guide in the manual.

Contact the manufacturer or packager of your system.

Contact the Woodward Full Service Distributor serving your area.

Contact Woodward technical assistance (see “How to Contact Woodward” later in this chapter) and
discuss your problem. In many cases, your problem can be resolved over the phone. If not, you can
select which course of action to pursue based on the available services listed in this chapter.
OEM or Packager Support: Many Woodward controls and control devices are installed into the equipment
system and programmed by an Original Equipment Manufacturer (OEM) or Equipment Packager at their
factory. In some cases, the programming is password-protected by the OEM or packager, and they are the
best source for product service and support. Warranty service for Woodward products shipped with an
equipment system should also be handled through the OEM or Packager. Please review your equipment
system documentation for details.
Woodward Business Partner Support: Woodward works with and supports a global network of
independent business partners whose mission is to serve the users of Woodward controls, as described
here:

A Full Service Distributor has the primary responsibility for sales, service, system integration
solutions, technical desk support, and aftermarket marketing of standard Woodward products within
a specific geographic area and market segment.

An Authorized Independent Service Facility (AISF) provides authorized service that includes repairs,
repair parts, and warranty service on Woodward's behalf. Service (not new unit sales) is an AISF's
primary mission.

A Recognized Turbine Retrofitter (RTR) is an independent company that does both steam and gas
turbine control retrofits and upgrades globally, and can provide the full line of Woodward systems
and components for the retrofits and overhauls, long term service contracts, emergency repairs, etc.
A current list of Woodward Business Partners is available at
www.woodward.com/directory .
Product Service Options
The following factory options for servicing Woodward products are available through your local Full-
Service Distributor or the OEM or Packager of the equipment system, based on the standard Woodward
Product and Service Warranty (5-01-1205) that is in effect at the time the product is originally shipped
from Woodward or a service is performed:

Replacement/Exchange (24-hour service)

Flat Rate Repair

Flat Rate Remanufacture
Released