3.2
Operation of the Device
Description
Information
Corrective Action
The binary outputs or LEDs are in unexpected state.
A binary output or an LED has been reconfigured from
latched to unlatched.
Only until Release 3.5: The status of the binary output / LED
must be acknowledged once, if it had already been pending
before the reconfiguration.
(As of Release 3.6, no action is required.)
Independent of this, note that the set value of »t-Off
Delay« has to elapse before the binary outputs / LEDs will
change their state.
Moreover, note that a latched state even »survives« a restart of
the device.
Missing text-labels (with the description of the LED
assignments) on the device front.
There is a template as a PDF file, named
„HighPROTEC_Inserts_Bx.pdf“. This can be adapted and printed
out on adhesive labels.
The file is available on the product DVD that was part of the
delivery. Moreover it can be directly downloaded from a
dedicated web address that is printed (as URL and QR code) on
a sticker glued to the housing of the device.
The device is set to the wrong language (e. g. English).
All HighPROTEC devices are shipped with English
language being pre-set. You can select a different
language at any time.
Connect the relay to the supply voltage. After the relay has
completely booted, select [Device Para / HMI] »Menu
language« on the HMI and select a different language.
Smart view is set to the wrong language (e. g. English).
You have installed Smart view with English language.
Now you want to switch to a different language.
Select [Settings / Language] within Smart view and select your
desired language. A window will pop up. This informs you that
the language will get activated after a restart of Smart view.
Accept this information, close and restart Smart view.
It is required to be able to acknowledge a latched LED
without entering a password.
As of HighPROTEC Release 3.6, the feature “Immediate
Acknowledgment by a Long Keypress” is set by default in a way
such that LEDs can be acknowledged (reset) by pressing
the »C« key for approx. 1 second, and this works without any
password entry. See the chapter “Acknowledgments” in the
Technical Manual.
It is required to be able to acknowledge a latched trip
without entering a password.
Define a blank password for the access level Prot-Lv1. For a
blank password, there is no password query for this access
level.
But be aware that there are more settings associated with this
access level.
13
Troubleshooting Guide
HPT-3.6-EN-TSG
3 Problems with the Device
3.2 Operation of the Device
