Issue 11.01.2012
Ref: WBM_MAN11-01-2012
11
d)
Upon receipt of a properly completed Stoddart Warranty Request Form, Stoddart
will check its records to confirm whether the equipment is eligible for warranty
repair. If warranty repair is required, Stoddart will issue an OFFICIAL
AUTHORISATION NUMBER and details of work to be carried out by a Stoddart
authorised service agent. This authorisation number MUST be obtained before
any work is carried out. Stoddart will not accept invoices for work carried out
without an official authorisation number or by an unauthorised service agent.
e)
Customer must quote the official authorisation number on all correspondence
and invoices relating to a warranty claim to ensure prompt processing by
Stoddart.
f)
Customer must pay all costs associated with a call-out for work that is not related
to warranty repairs or outside Stoddart's Terms immediately.
5.
Timing of Warranty Services
5.1
Stoddart will comply with its warranty liabilities contained in these Terms in a
timely manner
6.
General Maintenance and Repairs
6.1
The equipment must be repaired and maintained by a qualified technician.
Stoddart's authorised service agents are experienced technicians who
understand the equipment and carry commonly used spare parts. Contact
Stoddart's national service number listed below for details of your nearest
Stoddart authorised service agent.
For Warranty, maintenance, spare parts and repairs, contact:
Tel: 1300 307 289 Fax: 07 3344 6166 email:
