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www.stoddart.com.au
Warranty
1. Commercial Warranty
Stoddart warrants to the original purchaser (“
Customer
”) of equipment manufactured or distributed by Stoddart that for
12 months
from the date of
installation of the equipment by Customer (the “
Warranty Period
”), any defect in workmanship or material will, subject to clauses 1.2 and 3, be:
1.1
Stoddart will not be liable for any associated loss, damage or compensation claim resulting from any defect in workmanship or material, and such liability is
expressly excluded from the operation of clause 1.1.
1.2
Repaired without charge; or
a)
In respect of any
Major Failure
which cannot be repaired, replaced or the purchase money refunded.
b)
2. Consumer Warranty
Subject to clause 3, equipment supplied by Stoddart to Customer for personal, domestic or household use or consumption comes with guarantees that cannot be
excluded under the Australian Consumer Law. Customer is entitled to a replacement or refund for a
Major Failure
and compensation for any other reasonably
foreseeable loss or damage. Customer is entitled to have the equipment repaired, or replaced if the equipment fails to be of an
Acceptable Quality
and that
failure does not amount to a Major Failure.
2.1
A
Major Failure
occurs when the equipment suffers repeated and/or unexpected failure that cannot be repaired to Stoddart’s satisfaction (acting reasonably) or
which Stoddart considers (acting reasonably) renders the equipment unsafe or inoperable;
i.
Stoddart can only warrant the equipment will be of an
Acceptable Quality
when Customer uses the equipment in accordance with Stoddart’s manufacturer’s
instructions or user manual (“
Instructions
”). Acceptable Quality does not imply a lifetime guarantee for the equipment;
ii.
Certain components have a fi nite expected life, especially in a commercial or high-use environment. For example components such as refrigeration compressors,
elements, thermostats/simmerstats, switches, fans, and temperature controllers can be expected to last up to
12 months
when used in accordance with the
instructions;
iii.
In a commercial environment, components such as lamps, fl uorescent tubes, light bulbs, glass, silicone seals, gaskets and plastic components will require regular
replacement. This is not covered by warranty and is at Customer’s cost.;
iv.
The life of equipment may be adversely affected by misuse, neglect, unauthorised alteration, incorrect installation, power surges, accident, use of inappropriate
chemicals, fl ooding, and acts of God;
v.
On site warranty services are limited to sites within 50km from the nearest Stoddart authorised service agent and service agent’s reasonable travel costs must be
paid by Customer prior to the commencement of the repairs;
vii.
Additional labour costs will apply for service outside standard business hours of 8.00am to 4:30pm, Monday to Friday and on public holidays;
viii.
Stoddart cannot guarantee the performance of equipment made specifi cally to Customer’s design or specifi cations. Stoddart will, where reasonably possible, draw
any issues arising from Customer’s design or specifi cations to Customer’s attention during the commissioning and/or manufacturing process; and
ix.
Customer must pay additional costs incurred by Stoddart as a result of Customer failing to provide suitable access to the equipment for inspection and service.
x.
Proper maintenance and cleaning of equipment in accordance with the Instructions is essential to the equipment’s effective operation;
vi.
3. Warranty Clarifi cation
Customer acknowledges and agrees:
3.1
Australian Warranty Policy & Procedure
Stoddart is committed to providing a comprehensive and fair warranty for all of its equipment. The warranty incorporates a commercial
manufacturers’ warranty, together with the consumer warranty provisions of the National Consumer Protection Act (2009).
This product is intended for commercial use, and in line with Australian electrical safety standards the
following warnings are provided:
•
This product is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of
experience and knowledge, unless they have been given supervision or instruction concerning the use of the product by a person
responsible for their safety. Children should be supervised to ensure that they do not play with the product.
•
If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualifi ed persons in order to
avoid a hazard. Please contact Stoddart for parts and we will advise how to do this in order to avoid any electrical hazard.
It should be noted by users of the product that it is not designed for household or domestic use and should not be used for this purpose.
As the exclusive manufacturer and distributor of Stoddart products in Australia, Stoddart would like to congratulate you on your purchase
of a Stoddart product.
Appendix 1 – Australian Warranty and Contact Details