Gas-Fired Rice Cooker
Installation and Operation Manual
PG
14
OF
16
M0275.11 MAY 2020
An ongoing program of product improvement may
require us to change specifications without notice.
WOOD STONE CORPORATION
1801 W. Bakerview Rd.
Bellingham, WA 98226 USA
TOLL FREE
800.988.8103
TEL
360.650.1111
FAX
360.650.1166
woodstone-corp.com
TROUBLESHOOTING
MOST COMMON TROUBLESHOOTING ISSUES
Symptom
Possible Cause / Solution
The Rice Cooker does not turn ON
Check that
both ends
of the Power Cord are securely plugged into a functioning
electrical outlet, and securely plugged into the IEC connector on the Rice Cooker�
Verify GFI outlet (if any) isn’t tripped�
Burners do not light
Make sure the gas supply is connected to the Rice Cooker and turned ON�
Note:
If it isn't, an E-5 error will display�
Well Cover doesn’t sit flush
Check that both Bay Dividers are installed and correctly resting on the pins�
Incorrectly installed Bay Dividers can disrupt correct airflow, resulting in inconsistent
rice quality and/or damage to the unit�
Burned product on bottom of pan
Verify correct quantities of product and water are being added to pan�
Thoroughly clean Temperature Sensor� The tips of the sensors must not have
debris build-up� Good metal-on-metal contact is required for unit to operate
properly�
Oil, if used, should be added last�
Rice not rinsed before cooking�
Bottom of pan is dirty
Rice or grain underdone: hard
Verify correct quantities of product and water are being added to pan�
Verify Pan Lids are solid, i�e� do not have spoon holes�
Verify the proper Product Selection Button was pushed for the cook�
Rice or grain overdone: soft / mushy
Verify correct quantities of product and water are being added to pan�
Verify the proper Product Selection Button was pushed for the cook�
Zone stops mid-cook and returns to idle
mode
Sensor dropped below minimum temperature�
Water level too high�
If the appliance is not working properly after going through the above troubleshooting items, contact the Service
Department at 800.988.8103. Our normal service hours are Mon.–Fri., 8am–5pm Pacific time. If calling after hours,
follow the recorded instructions for emergency service and a Wood Stone technician will get back to you promptly.
