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Exclusive Remedies
Tonlyware
’
s warranty, as stated is in lieu of all other warranties, expressed, implied, or
statutory, including those of merchantability and fitness for a particular purpose. The buyer
shall pass on to any purchaser, lessee, or other user of Tonlyware
’
s products, the
aforementioned warranty, and shall indemnify and hold harmless
HDTV Supply
from any
claims or liability of such purchaser, lessee, or user based upon allegations that the buyer, its
agents, or employees have made additional warranties or representations as to product
preference or use.
The remedies provided herein are the buyer
’
s sole and exclusive remedies.
HDTV Supply
shall not be liable for any direct, indirect, special, incidental, or consequential damages,
whether based on contract, tort, or any other legal theory.
RMA Policy
When returning product to
HDTV Supply
for any reason, the customer should fill out the
official RMA form to obtain a RMA number. Without the permission or approval,
HDTV Supply
will be no responsible for any return.This can be initiated by emailing or calling your related
sales.
All requests are processed within 48 hours.
Standard Replacement
For customers that agree to return defective product to
HDTV Supply
first, a Standard
Replacement option is available.
An RMA number must first be issued by sales. This RMA number will need to be referenced
on the outside of the return shipment.
Upon receipt of the defective product,
HDTV Supply
will, at its discretion, either repair or
replace the product and ship it out in the most expeditious manner possible. Subject to
availability, the replacement product will be shipped on the business day following receipt of
the defective product.
In the event the product returned to
HDTV Supply
has been discontinued (i.e. the product is
no longer being manufactured by
HDTV Supply
but is still under warranty),
HDTV Supply
will,
at its discretion, either repair or replace with recertified product.
Once you have obtained an RMA number
