Troubleshooting
Recipes
14
15
The display
shows error
code E01
The display
shows error
code E03
I can't set
temperature
higher than
90°
The display
shows error
code E02
Food is
not cooked
evenly
The water level has
dropped below the MIN
level. The built-in safety
design will automatically
turn off the appliance.
The electronic thermostat
has malfunctioned.
Unplug the appliance
from the wall outlet and
restart the settings to
clear error.
Your temperature display
is set on Celsius, not
Fahrenheit
Appliance temperature
exceeds variance and as
a safety precaution
has turned the heater
off.
Food is not cut evenly
Always consider that longer
cooking times at higher
temperatures will evaporate
water at a faster rate. Always
place more water than you think
you will need to ensure the level
does not drop below the MIN
marking.
If E03 shows again on the
display contact customer
service for support at
800-275-8273
Hold your finger on the Set
Button for two seconds to
switch between °F and °C
Unplug the appliance from
the wall outlet and restart the
settings to clear error.
Cut food to be cooked into
uniform sizes
Problem
Cause
Solution
The display
shows error
code E04
The backup electronic
thermostat has
malfunctioned.
Contact customer service for
support at 800-275-8273
Not enough water in
the pot
Ensure that cooking bag is fully
submerged in the water bath
Bag is overfilled with
too much food
Food should remain stacked
in layers in the bag, not bulk
packed as food in center will
not cook evenly
Bags are resting
against each other
in the cooking vessel
Ensure cooking bags remain
separated. Using a clip (such as
a binder clip, clothespin, etc.),
and affix the top of the bag to
the rim of the cooking vessel.
Bag is
floating on
top of
water
Lighter foods such as
vegetables may
not displace enough
water to sink.
Add weight to the bag by
placing a dull butter knife inside
the cooking bag. If additional
weight is needed add a second.