WMS Bluebird Series, Service Manual & User Manual

Page: 65 / 116

4-3
Basic Game Troubleshooting
16-020834-00
Basic Game
Troubleshooting
Reference Table 4-2 for a list of basic BBU troubleshooting steps.
Table 4-2 Basic Game Troubleshooting.
Game Condition Troubleshooting Steps
The game is plugged in and the LCD is
blacked out. 1 Check the power cord from the Power Entry Assembly to the power
strip.
2 Check the power cord into the transformer.
3 Check the fuse on the transformer.
4 Reseat the CPU.
5 Check the LED lights on the right side of Bulkhead Board.
6 Check the power cable from the Bulkhead Board to the LCD.
7 Check the VGA cable from the CPU to the LCD.
8 Replace the LCD.
9 Replace the entire Power Entry Assembly.
10 Check the power strip under the game to see if it has been tripped (if
applicable).
11 Replace the CPU.
No player tracking communication to the
back end, Host Comm error, or Protocol
error. 1 Configure the game options.
2 Configure the player tracking options on both the game and the back
end.
3 Check the two pin connection on the Bulkhead Board from the Power
Entry Assembly.
4 Check the LED power lights on the Bulkhead Board.
5 Check the harness that goes connects the SMIB to Comm Ports 1 or 2
on the Bulkhead Board.
6 Replace the entire Power Entry Assembly.
7 Replace the SMIB.
Game comes up with a double call
attendant window or No Trigger errors. 1 Replace the BIOS chip.
2 Replace the SPI chip.
3 Replace both chips at the same time.
4 Replace the CPU.
Game keeps rebooting. 1 Replace the entire Power Entry Assembly.
2 Replace the CPU.
Buttons are not working. 1 Check the connection from the Button Panel to the Belly Door.
2 Check connection from Belly Door to the Bulkhead Board.
3 Check the button micro switches and replace where necessary.
4 Replace the CPU.
5 Replace the Bulkhead Board.
Game is not booting up all the way. 1 Check the size of the OS memory card.
2 Replace the OS CompactFlash card.
3 Replace the game software CompactFlash Card.
4 Replace RAM Clear CompactFlash card.
5 Replace the BIOS chip.
6 Replace the CPU.
Assert fail. 1 Replace RAM clear chip.
2 Replace CPU.
3 Replace OS CompactFlash card.
4 Replace software CompactFlash card.
Game and OS mismatch. 1 Change OS CompactFlash Card.
2 Change game software CompactFlash Card.
3 Replace CPU.