18
Troubleshooting
Find different trouble shooting methods below, if you need further assistance call our toll-free Customer eXperience Center toll-free at
1-866-333-4591
.
Please include a daytime phone number in your correspondence.
If You Experience
Possible Cause
Solution
Nothing will operate
Has a household fuse blown,
or has a circuit breaker
tripped?
Replace the fuse or reset the circuit breaker. If the problem
continues, call an electrician.
Oven temperature too high or too
low
Does the cooling fan run
during BAKE, BROIL?
It is normal for the fan to automatically run when the oven is in use.
This helps cool the electronic control
Camera and IR sensor failure
Check screen is clean?
Clean camera or IR sensor with warm soapy water.
Food thermometer
No power to Food
thermometer.
Ensure wire is fully plugged into receiving jack inside oven.
Display shows messages
An error indicator shows on
the display?
Call for assistance.
Cannot connect to router
New router Installed?
Erased the old router information by pressing and holding connect
for approximately 15 second. Repeat the steps from the “Get the
App and Get Connected” section for the new router.
Wi-Fi signal strength low?
Reposition router closer to the appliance. Call the connected
customer service center to con
fi
rm signal strength. See the “Get
the App and Get Connected” section for contact information, or call
Whirlpool Corporation Connected Appliances at
1-866-333-4591
directly.
Appliance not connected
Loss of power to router?
Restore power to router.
Remote app isn’t working and/or is
not receiving push noti
fi
cation
Router not working?
Ensure router is connected to the internet and the Wi-Fi indicator is
on.
Push noti
fi
cations are
disabled?
Ensure that push noti
fi
cations are enabled on your remote app.
User account not set up?
Set up a user account and register the appliance on the remote app.
OPEN SOURCE LICENSE USAGE
Scan the QR code on the right to access the software open source license usage.
https://wlabsinnovations.com/opensource
