Wisenet 2M2800Q, User Manual

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English _ 25
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APPENDIX
PROBLEM SOLUTION
Images overlap.
y
Check whether two or more cameras are set to a single multicast address instead of different
addresses. If a single address is used for multiple cameras, the images may overlap.
No image appears.
y
If the transmission method is set to multicast, check whether there is a router that supports
multicast in the LAN the camera is connected to.
y
Check whether the lens module is operating normally.
<Motion detection> of <Analytics> is
set to <Enable>, but no notification
e-mail reaches me even when an
analysis event had occurred.
y
Verify the settings in the following sequence:
A. Check <Data & Time> settings.
B. The <Motion detection> should be set to <Enable>.
C. Check if the <E-mail> option of <Event setup> menu is checked to use.
Cannot record into the Micro SD card.
y
Check if the Micro SD card is defective.
Micro SD card is inserted but the
camera does not operate properly.
y
Check if the Micro SD card is inserted in the proper direction. Operation of Micro SD card that
is formatted by other devices is not guaranteed with this camera unit
y
Format the Micro SD card again in <Setup>

<Event>

<Storage> menu.
TROUBLESHOOTING
PROBLEM SOLUTION
No video is displayed when accessing
the plug-in free webviewer on Safari
via HTTPS.
y
On the authentication popup window prompted when initially accessing https, click "View
Authentication Certificate" and select the "Always trust when connecting to the designated
webviewer IP" check box.
y
If the webviewer continues failing to display a video after you select "Next" on the message
window below, press the command key + Q to exit the Safari browser, access again and
follow the procedures stated above.
I can’t access the camera from a web
browser.
y
Check to make sure that the camera’s Network settings are appropriate.
y
Check to make sure that all network cables have been connected properly.
y
If connected using DHCP, verify that the camera is able to acquire dynamic IP addresses
without any problem.
y
If the camera is connected to a Broadband Router, verify that port forwarding is properly
configured.
Viewer got disconnected during
monitoring.
y
Connected Viewers become disconnected upon any change to camera or network
configurations.
y
Check all network connections.
The camera connected to the network
is not detected in the Device Manager
program.
y
Turn off the firewall settings on your PC and then search the camera again.
appendix