SECTION 1 –
INTRODUCTION
1-8
OBTAINING WARRANTY REPAIRS
While any Winnebago Industries motor home dealer can perform
warranty service, we recommend you return to the dealership that
sold you your vehicle. If you are touring or have moved, contact any
Winnebago Industries motor home dealer in the United States or
Canada for warranty service.
If a part of the system covered by this limited warranty fails to
function or requires service during the warranty period:
1. Promptly take the vehicle to the selling dealer for repair or
inspection.
2.
Written notice of defects must be given to the selling dealer and
manufacturer.
3.
If the dealer is incapable of making the repairs, request that he
contact Winnebago Industries, Inc.
4.
If, after the above steps are completed and the repair is not
made, the customer should contact Winnebago Industries, Inc.,
605 West Crystal Lake Road, P.O. Box 152, Forest City, Iowa
50436, Attention: Owner Relations Department (800-537-1885)
and furnish the following information:
−
The complete serial number of the vehicle
−
Date of retail purchase
−
Selling dealer’s name
−
Nature of the service problem, and a brief explanation of
the steps or service the dealer has performed, and the
results obtained. The customer may be directed to another
dealer or service center for repairs to be completed, if such
a dealer or service center is better able to complete the
repair.
Winnebago Industries may, at its option, request the vehicle be
returned to Forest City, Iowa for repair. If the customer refuses to
allow repairs to be performed at the Forest City, Iowa facility, the
warranty on that repair will be voided.
5.
If after the above steps are completed and the repairs are not
satisfactory, the customer may contact the Service
Administration Manager of Winnebago Industries, and request a
customer relations board meeting to resolve the problem. This
action, however, is not mandatory.
6. Certain components are covered by warranties provided by
individual component manufacturers. Please refer to the
component’s information supplied in the vehicle’s InfoCase.
COMMENCEMENT OF ACTIONS
Any action for breach of The Basic Limited or Structural Warranty or
any implied warranty shall be commenced within one-year after
expiration of the warranty.
CHANGES IN DESIGN
Winnebago Industries, Inc. reserves the right to make changes in
design and changes or improvements upon its products without
imposing any obligation upon itself to install the same upon its
products theretofore manufactured.
NEW YORK:
If your motor home has been repaired three or more times for the
same nonconformity, defect, or condition, or if your motor home has
been out of service by reason of repair for twenty-one days, Section
198-a of the General Business Law of the State of New York
requires you to provide written notice by certified mail, return receipt
requested, to Winnebago Industries or its authorized dealer before
making any claim under that section of the law. If you do have
problems with your motor home, you should provide written notice to
Winnebago Industries at the following address:
Winnebago Industries, Inc.
605 West Crystal Lake Road
P.O. Box 152
Forest City, Iowa 50436
Attn: Owner Relations
CALIFORNIA:
Winnebago Industries participates in the Consumer Arbitration
Program for Recreation Vehicles (CAP-RV). This third-party dispute
resolution program is available, at no charge to you, to settle
unresolved warranty disputes for recreational vehicles. This dispute
resolution program reviews eligible product and service related
complaints involving warranty covered components.
To find out more about the program, or to request an
application/brochure, please call the Arbitration Administration office
toll-free 800-279-5343.
The CAP-RV program operates as a certified mechanism under the
review of the California Arbitration Certification Program. You must
utilize the arbitration program before claiming rights conferred by 15
USC section 2310 (Uniform Commercial Code) or Civil Code section
1793.22(b) (Tanner Consumer Protection Act). You are not required
to use the program if you choose to seek redress by pursuing rights
and remedies not created by those laws.
Members of the Armed Forces who purchased the vehicle in
California, or who were stationed in or a resident of California at the
time of purchase (regardless of state of purchase) or who are
stationed in California at the time of application to this program, may
utilize the CAP-RV program.
10/09
