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failure to maintain the vehicle in accordance with these instructions or
your failure to keep a record of your maintenance of the vehicle. We
also recommend that you provide your maintenance records to the
new owner whenever you sell your vehicle.
Warranty Coverage for Diagnostic Services
Repair and diagnostic services related to any repair covered by this
warranty will be performed free of charge if the vehicle is delivered to
selected authorized Volkswagen dealers in the United States or
Canada.
Use of Genuine Volkswagen Parts
Winnebago Industries recommends that genuine Volkswagen parts
be used as replacement parts for the maintenance, repair, or
replacement of emission control systems. Use of replacement parts
which are not equivalent to genuine Volkswagen parts in emission
performance and durability may impair the effectiveness of emission
control systems. Although use of parts other than genuine
Volkswagen parts does not invalidate these warranties, Winnebago
Industries assumes no liability under these warranties for failure of
such parts and damage to other parts caused by such failure.
Warranty Coverage for Parts Not Scheduled for Inspection or
Replacement
Any warranted part which is not scheduled for inspection or
replacement is covered for the warranty period. Any such parts
repaired or replaced under warranty are warranted for the remaining
warranty period.
Warranty Coverage of Parts Scheduled for Replacement
A part which is installed in accordance with Volkswagen instructions
or required scheduled maintenance is warranted until the next
scheduled replacement interval or until the vehicle has been driven
three years or 50,000 miles, whichever first occurs.
Warranty Coverage for Parts Scheduled for Inspection
A part which is scheduled only for inspection in accordance with
Volkswagen instructions for scheduled maintenance of the vehicle is
covered for the duration of these warranties.
Maintenance and Repairs Performed by Independent Service
Shops
Without invalidating these warranties, you may choose to have
maintenance, repair, or replacement of emission control components
performed by any automotive service establishment or individual
qualified to perform such services. However, the cost of such
services is not covered by these warranties except in emergencies. If
the independent service establishment finds a warrantable defect,
you may deliver the vehicle to a selected authorized Volkswagen
dealer and have the defect corrected free of charge. Winnebago
Industries will not be liable for any expenses which you have incurred
at the independent service establishment, except for emergency
repairs.
Emergency Repairs
In an emergency when a selected authorized Volkswagen dealer is
not reasonably available to perform a warranty repair, the repair may
be performed at any available service establishment or by the owner,
using any replacement part. Winnebago Industries will reimburse the
owner for expenses including diagnosis not to exceed Winnebago
Industries’ suggested retail price for the warranted part and a labor
charge based upon Winnebago Industries’ recommended time
allowance for the warranty repair multiplied by the labor rate per hour
appropriate for the area where the warranty repair was performed. In
order to receive reimbursement of such expenses, you must keep all
replaced parts and receipts and present them to a selected
authorized Volkswagen dealer in support of your claim. These
emergency warranty service procedures also apply in the event the
selected authorized Volkswagen dealer does not have replacement
parts available within a reasonable time not to exceed 30 days in
order to perform the warranty repair or if the selected authorized
Volkswagen dealer is unable to complete the repairs within 30 days
from the time you present the vehicle for repairs.
Coverage of Non-Warranty
If failure of a warranted part causes damage to a part not covered by
warranty, the non-warranted part will be replaced free of charge.
Damage caused by tampering, use of improper fuel, abuse,
neglect, and improper maintenance is not covered.
These warranties do not cover any damage to the vehicle caused by
tampering with emission controls, use of fuel containing lead, or fuel
not meeting the specifications set forth in the owner’s manual, and
abuse, neglect, or improper maintenance of the vehicle. Diagnosis
and repair of such damage are at the expense of the owner.
Notice of Denial of Warranty Claim
If you are not notified within 30 days that a performance warranty
claim is not valid, then Winnebago Industries is required to repair the
vehicle free of charge.
Implied Warranties
Any implied warranty, including warranty of merchantability or
warranty of fitness for a particular purpose is limited in duration
to the stated period of these written warranties. Some states do
not allow limitations on how long an implied warranty lasts, so
the above limitation may not apply to you.
Incidental and Consequential Damages
These warranties do not cover any incidental or consequential
damages such as loss of resale value, lost profits or earnings,
and out-of-pocket expenses for substitute transportation or
lodging. Some states do not allow the exclusion or limitation of
incidental or consequential damages, so this limitation or
exclusion may not apply to you.
Dealer Assistance
If you are dissatisfied with the service you have received, we suggest
that you first discuss the problem with the service personnel at your
selected authorized Volkswagen dealer. You may want to speak to
the service manager or directly to the owner of the dealership. It is
their business to be concerned about your satisfaction and goodwill.
Since they are the closest to the situation, they are in the best
position to quickly resolve any complaint you may have.
When to Notify the Manufacturer
Your satisfaction with our product is very important to us and we
would like to make certain that we have had the opportunity to work
with you and your dealer to resolve your complaint. If the problem is
not resolved to your satisfaction by the dealer, please contact
Winnebago Industries, Inc. immediately by calling toll-free at 1-800-
537-1885. If you prefer to write, please use the following address:
Owner Relations
Winnebago Industries, Inc.
P.O. Box 152
Forest City, IA 50436
When you call or write, please provide the following information:
•
Your name, address, and telephone number
•
Vehicle Identification Number (VIN)
•
Vehicle delivery date and mileage
•
Dealer’s name and location
•
Nature of complaint or problem
•
Copies of all repair orders if you are writing to us