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Copyright Notice
No part of this document may be reproduced, copied, translated, or transmitted in
any form or by any means, electronic or mechanical, for any purpose, without the
prior written permission of the original manufacturer.
Trademark Acknowledgement
Brand and product names are trademarks or registered trademarks of their
respective owners.
Disclaimer
Winmate Inc. reserve the right to make changes, without notice, to any product,
including circuits and/or software described or contained in this manual in order
to improve design and/or performance. We assume no responsibility or liability for
the use of the described product(s) conveys no license or title under any patent,
copyright, or masks work rights to these products, and make no representations
or warranties that these products are free from patent, copyright, or mask work
right infringement, unless otherwise specified. Applications that are described in
this manual are for illustration purposes only. We make no representation or
guarantee that such application will be suitable for the specified use without
further testing or modification.
Warranty
Winmate Inc. warranty guarantees that each of its products will be free from
material and workmanship defects for a period of one year from the invoice date.
If the customer discovers a defect, we will, at his/her option, repair or replace the
defective product at no charge to the customer, provide it is returned during the
warranty period of one year, with transportation charges prepaid. The returned
product must be properly packaged in its original packaging to obtain warranty
service. If the serial number and the product shipping data differ by over 30 days,
the in-warranty service will be made according to the shipping date. In the serial
numbers the third and fourth two digits give the year of manufacture, and the fifth
digit means the month (e. g., with A for October, B for November and C for
December).
For example, the serial number 1W16Axxxxxxxx means October of year 2016.
Customer Service
We provide a service guide for any problem by the following steps: First, visit the
website of our distributor to find the update information about the product.
Second, contact with your distributor, sales representative, or our customer
service center for technical support if you need additional assistance.
You may need the following information ready before you call:
Product serial number
Software (OS, version, application software, etc.)
Description of complete problem
The exact wording of any error messages
In addition, free technical support is available from our engineers every business
day. We are always ready to give advice on application requirements or specific
information on the installation and operation of any of our products.
