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Chapter 5: Troubleshooting
Chapter 5: Troubleshooting
5.1 Basic Troubleshooting
Problem
Solution
The removable battery is
not charging.
•
Make sure the AC adapter is properly connected, and that the
removable battery is properly inserted.
Nothing appears on the
screen.
•
The tablet computer may be in sleep mode. Press the power button
to wake up the display.
•
The brightness level may be too low. Increase brightness.
The screen suddenly
turns blank and the
power indicator goes off.
•
Make sure that LED indicator is not powered off in Winset.
•
Make sure the AC adapter is properly connected.
•
If running on battery power, the battery may be depleted, charge
the battery.
Wireless LAN signal
quality is poor.
•
The tablet computer may be out of range. Move the tablet computer
closer to the access point or another wireless LAN device
associated with it.
•
Check if your surroundings have interferences, such as microwave
ovens, cordless phones. Move the tablet away from objects causing
interference.
I cannot connect to
another wireless LAN
device.
•
Make sure that wireless LAN feature is powered on.
•
Make sure that the SSID setting is the same for every wireless LAN
device in the network.
•
Restart the tablet computer.
•
Make sure the IP address or subnet mask setting is correct.
I cannot connect to
another device with
Bluetooth.
•
Make sure that both devices have BT powered on in HotTav.
•
Make sure that the distance between the two devices is within 10
meters and there are no walls or large obstructions between the
devices.
•
Make sure the both devices are powered on and configured to be
discoverable.
•
Make sure that both devices are compatible.
The GPS cannot find my
location.
•
Make sure that GPS is powered on in Winset.
•
Make sure that GPS receiver and the location sensor are enabled
in Control Panel.
•
The tablet computer may be out of coverage area. Move your tablet
computer outdoors or closer to a window.
•
Move the tablet computer away from objects causing interference.
No sound is produced.
•
Adjust volume of the tablet computer by pressing on the volume
rocker.
•
If using an external audio device, make sure that the cable is
properly connected.
I cannot project the tablet
computer display to
another monitor.
•
Make sure the output setting selected is correct.
I am having GPS
accuracy issue
•
When using the GPS, we recommend disabling the Barcode
Reader in Winset to reduce interference.
