15
TROUBLESHOOTING
Before You call
Solutions to Common Problems
Before you call for service, review the list below. This list covers problems that are not the result
of defective materials or workmanship.
The remote control
dose not work.
• Make sure the remote control battery is inserted correctly.
dose not work.
• Replace a worn-out battery.
• Make sure that the remote control has a clear line of sight to
the air cleaner.
The unit has stopped
removing odors
effectively, or seems to
be emitting an odor.
• Make sure the AIR QUALITY sensor is not blocked or clogged.
• Move the unit closer to the offending odors.
• Replace the filters as they may have reached their capacity to
absorb pollutants. You may need to replace filters more frequently.
OCCURRENCE
POSSIBLE CAUSE / SOLUTION
The AIR QUALITY
LEVEL indicator is
orange or red, but the
air seems clean.
Clear the AIR QUALITY sensor with a vacuum cleaner as it may be
blocked or clogged.
Unit interferes with radio
or television reception.
Because this unit radiates radio frequency energy, try one or more
of the following suggestions:
• Reorient or relocate the receiving antenna.
• Increase the distance between the equipment and the air cleaner.
• Connect the air cleaner to an outlet on a circuit different from that
to which the equipment is connected.
• Consult an experienced television/radio technician.
The CHECK FILTER
indicator remains lit
after replacing the
True HEPA Filter.
Press the RESET FILTER button by gently inserting a paper-clip into
the RESET FILTER button hole. Hold for 3-5 seconds until a “beep”
sounds to indicate the unit has been reset.
The unit does not
remove smoke and
odors in the air.
• Make sure the sensor is not blocked or clogged.
- The filters may need replacement
The unit seems to
produce odors.
• Move the unit closer to the offending odors.
- Replace the filter
- Replace the HEPA filter
