11
Troubleshooting
The MV-4002 does not attempt to find a satellite or
it never moves.
The MV-4002 turns on and moves for a few seconds
then stops and never moves again.
The dish never stops on any of the signals that
it sees.
1. Check your Power switch to verify that it is in the
ON
position.
2. Make sure that the receiver is plugged in and the satellite in jack is
connected to MV-4002.
3. Verify that the MV-4002 has had it’s three shipping straps re-
moved. These straps are located inside the dome and keeps the
dish from moving until it is installed.
PROBLEM
SOLUTION
1. Wait 10 minutes. The unit can take up to 10 minutes to acquire
GPS. If it normally takes 10 minutes to acquire GPS, contact
Winegard.
2. If you feel comfortable doing so, look on the roof of the vehicle to
verify that the GPS antenna is at least 3 feet from the dome and
other objects on roof. Failure to have the GPS antenna at least 3
feet away can cause the dome to interfere with GPS aquisition. If
antenna is too close, move it.
3. Check the GPS antenna cable for damage. If there is a
pinched or damaged section, contact Winegard.
1. Make sure that your receiver is set up correctly.
For DISH Network, the check switch should read either “
Un-
known
” or “
SW42
”.
For DirecTV the receiver should be set for a
Two Satellite Oval
Dish.
2. Make sure the receiver has power and the satellite dish is con-
nected to the “Sat In”.
With DirecTV, the Dish will find the alternate
Satellite but it never finds the primary satellite.
The Dish stopped searching and is making little
circles in the same area but I don’t have a signal.
I am not getting all the Dish Network channels
I subscribed to.
The MV-4002 never sees any signals, it just keeps
searching.
The MV-4002 works when it is stationary but fails
when the vehicle is in motion.
Make sure that the Switches on the Electronics Control Box are
set for DirecTV. See page 3. These switches are found under
the dome, inside the Electronics Control Box.
1. Most likely the dish has locked on the satellite. Sometimes
the receiver refuses to show it until its ready. To help it get
ready, turn the receiver,
not the dish
, OFF. Wait a few minutes
and turn it back on.
2. For Dish Network users, the Dish might be set to find DirecTV.
See page 3 for instructions on setting it for Dish Network.
1. Go to the check switch menu in receiver. Make sure that it’s
set for SW42 and lists both even and odd transponders on sat-
ellites 110 and 119.
1. Rain, Snow or excessive Dew on the dome can interrupt the
signal. Snow and Dew can be brushed off the dome. If Heavy rain
or Snow fall is blocking the signal, it may be necessary to wait
until the weather clears.
2. Check to see if the Southern sky is clear. Trees, Buildings, Large
signs or an Overpass can block the signal. Find an area where you
can be sure that this is not the problem and try again.
3. Make sure the receiver has power and the satellite dish is
connected to the “Sat In”.
4. Verify electronics board inside dome is installed in proper loca-
tion. Board should be placed so that magnets on unit’s gears
pass through electronics board slot without hitting interior boards.
Verify that the switches are set for the install option used for
your vehicle. Option A has the rear mounting foot facing off the
back of the vehicle. Option B has the rear mounting foot facing
off the front of vehicle. See page 3 for switch settings.
