OWNER’S MANUAL
PAGE 17
winchestersafes.com
PONY SERIES
WARRANTY CLAIMS
(CONTINUED)
Please note that the Warranty specifically does not cover the loss or damage to the
contents of the safe, under any circumstance . We highly recommend that you purchase
insurance coverage for the contents of your safe .
WARRANTY REPAIRS
Any Warranty repairs to your safe must be made with the authorization of one of our
Customer Service Representatives . You may reach them Monday through Friday from
7:00am to 5:00pm, Central Time at 877-948-6723 . Without exception, if you have
work performed on your safe without prior authorization, the payment for the work
performed will be the sole responsibility of the safe owner .
WARRANTY
Granite Security Products, Inc . doing business as Winchester Safes, warrants that for a
period of (5) five years from the date of purchase, this product will be free from defects in
materials and workmanship . The Sargent and Greenleaf, Group 2 Lock used on the safe
comes with a (2) two year warranty against defects in materials and workmanship . For
a nominal fee, the lock warranty can be extended an additional (9) nine years, for a total
of (11) eleven years warranty coverage on the lock . Contact Winchester Safes Customer
Service Department to purchase the additional coverage on the lock . If your safe has a
La Gard Electronic Lock as an upgrade, the lock warranty is the same as the Mechanical
Combination Lock .
This warranty includes a Free Replacement Guarantee in the event your safe is damaged
in a fire or burglary attack . A timely police or fire report must be submitted to Customer
Service to process the claim . Once the claim is verified, and if the safe cannot be opened
by normal means, a qualified safe technician will be dispatched by Customer Service
to open the safe at no cost to the Owner . Replacement will be made with a new or
remanufactured product . If the product is no longer available, replacement will be made
with a similar product of equal or greater value . The safe will be shipped freight prepaid,
curbside delivery . Moving and installing the safe is the responsibility of the Owner .
