OWNER’S MANUAL
PAGE 15
winchestersafes.com
PONY SERIES
LOST COMBINATION
The loss of your combination can create a high amount of frustration when trying to
retrieve it from the manufacturer . We understand this and try to make the process as easy
as possible . However, due to liability issues, we must be assured that we are giving the
combination to the true owner and as such, our Customer Service Representatives are
required to follow the procedure exactly . We request your patience when you are
requesting a copy of the combination .
The mechanical lock combination of your safe was determined by a random number
generator and set at its time of manufacturing . The only record of the combination and the
serial number is kept on file at our company and can be accessed by authorized company
personnel only . The electronic lock has an override code programmed at the time of
manufacturing . The only record of the override code and serial number is kept on file at
our company and can be accessed by authorized company personnel only . If you lose or
forget your combination, you can request a copy for a nominal fee . You can visit our website
at winchestersafes .com and print a copy of the Combination Request Form or call our
Customer Service Department at 877-948-6723 and they will mail or fax a copy of the
form to you .
FREQUENTLY ASKED QUESTIONS
Q.
Can I change the mechanical lock combination to my safe?
A.
No . Only a Certified Safe Technician can change the mechanical lock combination .
The mechanical lock combination can be changed and requires special tools and
knowledge . You must contact a Certified Safe Technician in your local area for this service .
Q.
I bought the safe and it did not come with a mechanical lock combination .
A.
Every mechanical lock safe is shipped from the factory with a mechanical lock
combination and an Owner’s Manual . You now have two choices; go back to the retailer
where you purchased it and see if they have it, or refer to the
LOST COMBINATION
section of
this manual and follow the instructions on page 15 or on our website, winchestersafes .com .
Q.
I lost or misplaced my personal programmed electronic lock code .
A.
All electronic lock safes have an override code kept on file at our company . Refer to the
