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Contact Wilson Electronics Technical Support Team with any questions at 866-294-1660
or email: [email protected]. Hours: 7 am to 6 pm MST.
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blinking orange, this indicates that gain should be reduced due to close
proximity to a cell tower . First, turn down the corresponding gain control
until you get a blinking green light . The Signal Booster is now working
with reduced gain . If the gain is not adequate for good coverage, you
will need to turn the gain to maximum and then rotate the Outside
Antenna until the light turns to blinking green, waiting 5 seconds
between each adjustment for the Signal Booster to reset . If you do
not get a green light, turn the gain down 5 dB and rotate the Outside
Antenna . Continue to adjust the gain and the Outside Antenna position
until the light turns blinking green . UL (uplink) and DL (downlink) gains
are reduced equally . Contact Wilson Electronics Technical Support
Team for assistance: 866-294-1660 .
3. SOLID RED
A red light indicates that the booster has shut down to prevent an
A .
oscillation, most likely caused by the Inside and Outside Antennas
being physically too close to each other . Without this patented
protection, oscillations could be transmitted to the cell tower,
blocking calls to and from the cell tower . Oscillation occurs just like
in an audio system when you put a microphone next to a speaker
and get a big squeal . When the Inside Antenna is too close to the
Outside Antenna the same type of oscillation occurs . If the booster
has a red light, the following procedure needs to be done for each
affected band .
Either there is a problem with the Inside and Outside Antennas
B .
being too close together or there is a loose or bad cable (or
possibly a defective booster) . First, check the booster by
unplugging the power cord, then removing the coax cables from
the two connectors of the booster . Adjust the Gain to minimum
and plug the booster back in . You should now have a green light,
if not, call Wilson Electronics Technical Support . Next, unplug the
booster, reconnect the coax cables to the booster and tighten all
connections, and plug the booster back in .
Increase the Gain until you get a red light (for example, it may
C .
be at 50 dB for the red light) . This indicates that an oscillation
occurs at gains 50 dB and higher . Separating the antennas is
very important to get the necessary gain* for the system to give
maximum coverage and a green light . Lowering gain decreases
your coverage area . The Outside Antenna, if directional, needs
to be pointed at the cell tower with its back to the Inside Antenna .
The Inside Antenna needs to have its back facing the back of the
Outside Antenna . Without proper orientation of the antennas, you
