19
WARRANTY
2. Any fault that is not reported within 10 working
days of being discovered.
3. Service calls to equipment under warranty,
or service calls made under chargeable
arrangements will be carried out in accordance
with standard conditions of sale. Unless
otherwise specified, a maximum of 15 minutes
of administrative time, not spent directly carrying
out servicing work, is provided for within the
supply. Any requirement for staff attending
the call to spend greater time than 15 minutes
due to administrative requirements, such as on
waiting time or security clearance, or health and
safety risk assessments, will be chargeable at
our prevailing rate. We reserve the right to apply
Time Travel & Call out charges if no fault is found
with the product or access is either restricted or
denied to our attending engineer.
4. No claim shall exceed the original selling price.
5. Claims for Food and / or contents stored in the
equipment supplied (including pharmaceutical
or other items) and any consequential loss how
so ever arising are excluded under our warranty
terms.
6. Components including gaskets, doors, drawers,
handles, shelves, tray slides, all internal fixings,
plug and lead, connectors, the outer shell,
castors / legs, food probes, refrigerant and
blockages as well as consumable items such as
(but not limited to) batteries, fuses, light bulbs,
printer cartridges, keys, glass and paper roll.
7. Equipment manufactured to the customers’ own
design, Williams Refrigeration will not be liable
for any defect, non performance or improper
operation of the equipment arising from any
drawing design or specification supplied by the
customer, their representative or agent.
8. Second hand equipment.
9. The customer uses or installs the equipment in
such a way that it exceeds its design envelope or
operates the equipment at control parameters
other than those provided as standard factory
settings.
10. The customer fails to observe commonly
accepted operating practices.
11. The customer has not properly cleaned or
maintained the equipment or carried out
necessary servicing, including cleaning of the
condenser, in accordance with instructions,
literature or directions issued by Williams
Refrigeration. (Operating Instructions are
supplied with all equipment but also available at
www.williams-refrigeration.co.uk).
12. Equipment fails through improper installation by
others, misuse, abuse, accidental damage, power
loss or fluctuations, fire, flooding or acts of god.
13. Any third party item(s) connected to the
equipment that may affect performance.
14. The customer permits persons other than
those authorised by Williams Refrigeration to
perform or affect repairs or adjustments to the
equipment.
15. If authorised representatives of Williams
Refrigeration are denied full and free rights of
access to the equipment for inspection during
normal business hours as previously stated.
16. If Repairs are made using spare parts
or replacement items not supplied or
preauthorised by Williams Refrigeration.
17. The initial equipment supply date shall apply for
warranty validity for the subsequent supply of
replacement of parts or products.
EXTENDED WARRANTY
Extended Warranty offers the opportunity to protect
your equipment (subject to conditions outlined) for
an additional period of up to 5 years inclusive of
original warranty periods.
Should you require Extended Warranty, state on
your order or notify the Dealer or Williams Sales
Manager at the time of purchase and they will be
able to arrange it for you.
To ensure your Extended Warranty Policy remains
valid, at least one maintenance / service visit per
year must take place in years 2, 3, 4 and 5.
For further information or clarification please
call 01553 817000 or email to
[email protected] or write to
Williams Refrigeration, Bryggen Road, King’s
Lynn, Norfolk, PE30 2HZ
