Problem
Possible cause
Solution
The hearing aids do not
respond with a
corresponding change
in volume or program to
the control device
a. The device is used
beyond the transmission
range
b. Strong electromagnetic
interference in the vicinity
c. The device and the
hearing aids are not
matched
a. Move the device
closer to the hearing
aids.
b. Move away from
known source of EM
interference
c. Check with your
hearing care
professional to make
sure the device is
matched with hearing
aids
You hear “interrupted”
speech (on and off)
from the hearing aids or
no speech (muted) from
the opposite hearing
aid.
a. The battery in one of
the hearing aids has
expired
b. Strong electromagnetic
interference in the vicinity
a. Replace battery in
one or both hearing
aids
b. Move away from
known sources of
interference
NOTE
This information covers only the hearing aid. See the "Ear-sets for Widex
hearing aids" user manual for information specific to your ear-set. If the
problems persist, contact your hearing care professional for assistance.
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