Whynter IDC-221SC, Instruction Manual

Page: 11 / 12

11
Problem Possible Causes Solutions

Water leaking from the back
of the unit

Water inlet hose not properly
inserted

Water pressure is too high

Insert the inlet hose properly into the
water inlet port

The recommended water pressure is
58 PSI.

The compressor works ab-
normally with a buzzing
noise

The voltage is lower than rec-
ommended

Stop the unit and do not restart until
the voltage is normal

Water indicator light is on

There is not enough water in
the reservoir

Press the ON/OFF button to shut off, fill
with water, wait for 3 minutes and press
the ON/OFF button again to restart

Ice full indicator light is on

Ice bin is full to the top

Remove some of the ice

Window display or indicator
lights are off

Blown fuse/ no power/blown
breaker

Replace fuse / turn power on

The ice made is too large
and with pieces sticking to-
gether

The water temperature in the
storage tray or ambient is too
low

Stop the unit and reset the ice mak-
ing cycle

Restart the machine after turning it off

Unit not dispensing ice

Unit is turned off

Ice clumping together

Turn on the unit

When the ambient temperature is lower
than 59ºF, the small ice size is recom-
mended

Wait for ice to melt and restart opera-
tion

Unit not dispensing water

Unit is turned off

No water in the water reservoir

Water inlet hose is not properly
connected

Turn on the unit

Add water using manual fill or direct
water connection method

Make sure water inlet hose is installed
properly

Ice appears cloudy

Due to fast freezing or the water
quality , ice cubes may appear
"cloudy", this is trapped air in
the water and does not affect
the taste or quality of the ice.

This is normal

Not all freezing bars makes
ice

Amount of water in the reservoir
is insufficient

No water in the reservoir

When the unit is first started,
refrigerant may not be flowing to
all freezing bars

Make sure that water is at MAX level
before using the portable unit

Run the unit for a couple more cycles
and all bars should be frozen

Ice full indicator is on but ice
is not full

Ice full sensor is obstructed

Build up form on the sensor

Make sure that there are no obstruction
or objects aligned with the ice full sen-
sor

Remove the ice cubes from the ice bin
and close the lid

Use a mild vinegar solution to clean the
sensor

Conditions for ice making
cycle are right but no ice is
made

Refrigerant leaks/ sealed sys-
tem is blocked

Water pressure is not properly
set

Contact Whynter Service Department

The recommended water pressure is
58 PSI.

Error Code 1 is displayed

Temperature Sensor is malfunc-
tioning

Contact Whynter Service Department

Error Code 2 is displayed

Ice dispense wheel spring can-
not rotate

Control Board malfunction

Motor not working

Check if ice are blocking or obstructing
the ice dispense wheel spring.

Contact Whynter Service Department
TROUBLESHOOTING