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13

Troubleshooting and Tips 

Problem 

Possible Causes 

Solutions 

Ice cream maker churning 
blade not working 

Mixture is too hard

Power off the unit and wait for the mix-
ture to be soften

Ice cream maker does not 
freeze 

Room’s ambient temperature is
too high

Ice cream mixture temperature is
too warm

The volume of the mixture is more
than required measurement

Choose a well-ventilated area with
temperatures above 60°F (16°C) and
below 90°F (32°C)

Use refrigerated mixture and make
sure that your pre-mixture does not go
over top dasher of the churn blade

Ice cream maker compressor 
does not run when operation 
of the unit has been resumed 

The ice cream maker has entered
a three minute compressor lockout

This three minute time delay helps ex-
tend the life of the compressor. Once
delay elapses, the compressor will en-
gage and the ice cream maker will start
cooling again

Contact Whynter Service Department

Ice cream is not firm enough 

Ingredients were warm or at room
temperature before placing in the
bowl

The ice cream maker lid was
opened and closed too many times
during the freezing process.

The freezing bowl has a thick coat-
ing of ice on the walls.

Use refrigerated mixture that does not
go over top dasher of the churn blade

Refrain from opening the lid many
times

After washing, dry completely prior to
placing back in ice cream maker

Ice cream maker stops 
churning before ice cream is 
ready 

Too much mix-in ingredients are
added causing the churn blade to
jam

Mix-in ingredients, such as choco-
late chips or chopped nuts, added
too soon

Wait until ice cream mixture is thick-
ened or frozen before adding ingredi-
ents

Ice cream too icy 

Low-fat ice cream is being made

Too much water in the mixture

Sugar in the mixture is not dis-
solved

Use whole milk or buttermilk instead of
nonfat milk

Put the sugar on the fruit and let it melt
in the fruit's juices instead of using syr-
up

Make sure sugar is well-dissolved

Removable mixing bowl is 
stuck 

During shipping, due to pressure,
the mixing bowl may have been
suctioned into the freezing canister

To remove, firmly pull the bucket up
and out

Many common ice cream maker problems are easily resolved. Try the troubleshooting suggestions below to 
see if the problems can be resolved before having to contact the Whynter Service Department. 

Some user tips for your ice cream maker: 

Please note that our ice cream makers are a self-contained, compressor operated unit which no pre-freezing
and salt required. All you need to do is to put the refrigerated mixture into the removable mixing bowl and the
unit will freeze the mixture.

Optional: Freeze newly-made ice cream for about 4 hours before serving. This is also known as "ripening”

 

Summary of Contents for ICM-128BPS

Page 1: ...l Bowl Limited Black Pink Edition Congratulations on your new Whynter product To ensure proper operation please read this Instruction Manual carefully before using this product Keep this manual in a safe place for future reference Model ICM 128BPS INSTRUCTION MANUAL V 20 10 7 1106 ...

Page 2: ...2 Table of Contents PAGE Technical Data Safety Precautions 3 5 Parts 5 Features and Parts 6 Installation and Operation 7 10 Recipes 13 11 12 Warranty Information 14 Troubleshooting and Tips ...

Page 3: ...eam makers A built in powerful compressor freezer allows for continuous use without the incon venience of having to pre freeze the mixing bowl Not only is it so much easier it also tastes a whole lot better The Whynter ICM 128BPS features an extended cooling function that pre vents the mixture from melting and a motor protection function that stops the motor from churning to prevent overheating or...

Page 4: ...pliance follow basic precaution including the following Plug into a grounded 3 prong outlet do not remove grounding prong do not use an adapter and do not use an extension cord Do not use if the power supply cord is damaged If damaged it must be replaced by a qualified electri cian It is recommended that a separate circuit serving only your appliance be provided Use receptacles that cannot be turn...

Page 5: ...be supervised to ensure safety around this or any appliance Never pull the cord to disconnect it from the outlet Grasp the plug and pull it from the outlet Never lift carry or drag the appliance by the power cord This appliance is designed for household non commercial use only Any other use will void the warranty Do not insert any foreign objects into the appliance Do not power on the appliance be...

Page 6: ...TS Prepare recipe ingredients from your own recipe or from ours and pour the mixture into the removable mixing bowl Note No pre freezing is needed This appliance has a built in compressor which is designed to freeze the mix ture in between 30 00 60 00 minutes Ice Cream Recipes can be downloaded from the ICM 128BPS product page on our website www whynter com or just send us an email at support whyn...

Page 7: ...d The cord should be secured behind the appliance and not left exposed or dangling to prevent accidental injury The appliance should always be plugged into its own individual electrical outlet which has a voltage rating that matches the rating label on the appliance This provides the best performance and also prevent overloading house wiring circuits that could cause a fire hazard from overheated ...

Page 8: ...process Modes Ice Cream mode In this mode the ice cream maker will churn and freeze The LCD will display 60 00 minutes as its default operating time The desired time can be adjusted by pressing the Timer button before starting this mode An ice cream icon will be displayed when Ice Cream mode Cooling and Mixing is in operation Cooling only mode In this mode the ice cream maker will freeze without c...

Page 9: ...he churn blade to avoid overflowing See 2 a 3 Place removable mixing bowl into the base Be sure bowl is properly aligned Make sure the outside of the mixing bowl is completely dry before inserting it into the appliance 4 Place churn blade in the removable mixing bowl so that it rests in the center of the bowl 5 Pour mixture into the removable mixing bowl When mixture is ready position the transpar...

Page 10: ... 1 00 minute increments Motor Protection Function When the mixture becomes hard the motor s protection device stops the motor from churning to prevent overheating or damage to the motor Controlling the Volume of the Ingredients To avoid overflowing please ensure that the mixture does not exceed 60 of capacity of the removable mix ing bowl as frozen mixture expands NOTE The time it takes to make a ...

Page 11: ...o 16 ounce can peaches packed in heavy syr up drained liquid discarded cup simple syrup 3 tablespoons fresh lemon juice 1 cup heavy cream Puree the peaches in a food processor Add the syrup lemon juice and cream Pour the mixture into the removable mixing bowl of the ice cream maker and freeze Coconut Ice Cream One 15 ounce can sweeten cream of coconut 1 cup milk 1 cups heavy cream cup tightly pack...

Page 12: ...e syrup or juice if need ed Pour the mixture into the removable mixing bowl of the ice cream maker and freeze Strawberry Daiquiri 2 pints strawberries washed and bulled cup superfine sugar cup fresh lemon or lime juice 1 1 3 cups rum Purée the strawberries in a food processor Place the puree in the bowl of the machine with the re maining ingredients and freeze 25 to 30 minutes depending on how fir...

Page 13: ...n from opening the lid many times After washing dry completely prior to placing back in ice cream maker Ice cream maker stops churning before ice cream is ready Too much mix in ingredients are added causing the churn blade to jam Mix in ingredients such as choco late chips or chopped nuts added too soon Wait until ice cream mixture is thick ened or frozen before adding ingredi ents Ice cream too i...

Page 14: ...e in the possession of a consumer not caused by a defect in material or workmanship Damage caused by consumer misuse tampering or failure to follow the care and special han dling provisions in the instructions Damage to the finish of the case or other appearance parts caused by wear Damage caused by repairs or alterations to the product by anyone other than authorized by the manufacturer Removal R...

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