The design and specifications are subject to change without prior notice for product
improvement. Consult with the sales agency or manufacturer for details.
Any updates to the
manual will be uploaded to the service website, please check
for the latest version.
Troubleshooting Tips
Many common portable air conditioner problems are easily resolved. Try the troubleshooting suggestions
below to see if the problems can be resolved before having to contact the service department.
Problem
Possible Causes
Solutions
The unit has worked for a long
time, but the room is not cold
enough
Windows or doors are open
There are too many people in the room
There is direct sunshine into the room
The room is a kitchen or with many heat-
producing appliances
There is a server in the room
The room is too large
Close all windows and doors
You may need additional cooling or another
air conditioner
Close curtains or blinds and try to min-imize
the amount of direct sunlight into the room
You may need additional cooling or another
air conditioner
The unit is very noisy
The unit is not level
The surface underneath the unit is
uneven
Low power voltage
Make sure the unit is on hard, level and
stable surface
Move the unit to a location with a level and
hard floor
Make sure the wall outlet and support the
required power consumption of the air
conditioner and do not use an ex-tension
cord
The unit leaks water
The unit is tilted or not leveled
The water tank is full
Make use the unit is leveled
Drain water from the drain plug at the back
of the air conditioner
Fan speed cannot be changed
Fan speed differences are not very
noticeable
The fan speed difference is not very
noticeable when the compressor is on. Try
setting the unit to Fan only mode, you should
be able to hear the differ-ence between high
and low fan speed settings.
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