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Whirlpool WFC8090GX Service Manual Download Page 29

DIAGNOSTICS  &  TROUBLESHOOTING                            

Whirlpool Smart All-In-One Washer & Dryer   

n 

2-11

For Service Technician Use Only

Problem

Possible Cause

Checks & Tests

Leaking

(continued)

Dispensers leaking.

Check the dispensers for leakage from the front and from the 

plastic box itself.

Ventilation tube leaking.

Make sure that the ventilation tube is installed properly.

Heater leaking.

Make sure heater is seated and torqued down properly.

Vibration or Noise

Heater is loose.

Make sure heater is torqued down properly.

Shipping kit not removed.

Verify that shipping bolts and spacers are removed.

Washer not level.

Level washer/dryer per installation instructions. 

Floor stability.

Weak floors can cause vibration and walking of the washer/

dryer. 

Leveling lock nuts not tightened. 

Tighten leveling lock nuts. 

Clogged inlet screen making high-

pitched noise.

Disconnect hose and clean screen. 

Spring/damper installation. 

Check for proper spring and damper placement and installation. 

Washer/dryer panel noise.

Inspect washer/dryer panels for bending, warpage, or damage. 

Check for loose fasteners.

Ventilation hose becoming 

disconnected. 

Verify connection of ventilation hose. 

Pressure switch hose slapping on 

the tub. 

Make sure the hose is fastened properly. 

Poor Wash 

Performance

Please reference     

Use & Care Guide

Oversuds.

1. Verify use of HE detergent.

2. Excessive detergent usage.

3. Check drain hose and filter for obstructions.

Incorrect water level. 

See “WON’T FILL”, page 2-10.

Clothes wet after cycle is complete.

1. Single or tangled items in the washer/dryer. 

2. Oversuds (see above).

3. See “WON’T DRAIN”, page 2-10.

Load not rinsed.

1. Check proper water supply.

2. Not using HE detergent.

3. Verify that load is not bunched or bundled when placed in 

washer/dryer.

4. See TEST #5: Inlet Valve, page 3-9.

Not cleaning clothes.

1. Verify that load is not bunched or bundled when placed in 

washer/dryer.

2. Not using HE detergent.

3. Not using correct cycle.

4. Not using dispensers.

Fabric damage.

1. Washer/dryer overloaded.

2. Sharp items in tub.

Wrong option or cycle selection.

Refer customer to “Use & Care Guide/Installation Instructions”.

Dry Cycle Will Not 

Shut Off When 

Expected

Poor airflow.

Check drain pump filter. Clean if necessary.

Thermistor problem.

See TEST #12b: Dry Temperature Sensor, pg. 3-20.

Connections between ACU and HMI. Check connections and harness continuity between ACU and 

HMI.

ACU problem.

See TEST #1: ACU Power Check, pg. 3-4.

TROUBLESHOOTING GUIDE (continued)

Continued on following page . . .

Summary of Contents for WFC8090GX

Page 1: ...L 96 SERVICE MANUAL WHIRLPOOL 2 8 CU FT SMART ALL IN ONE WASHER DRYER W11243198 WFC8090GX ...

Page 2: ...uide or Installation Instructions provided with the washer GOALS AND OBJECTIVES The goal of this Service Manual is to provide information that will enable the In Home Service Professional to properly diagnose malfunctions and repair the WHIRLPOOL SMART ALL IN ONE WASHER DRYER The objectives of this Service Manual are to Understand and follow proper safety precautions Successfully troubleshoot and ...

Page 3: ...IDE 2 3 SERVICE DIAGNOSTIC MODE 2 3 ACTIVATING SERVICE DIAGNOSTIC MODE 2 3 SERVICE DIAGNOSTIC MODE TESTS 2 3 FAULT ERROR CODES 2 7 TROUBLESHOOTING GUIDE 2 9 SECTION 3 COMPONENT TESTING COMPONENT TESTING SAFETY INFORMATION 3 2 WIRING DIAGRAM 3 3 COMPONENT TESTING 3 4 TEST 1 ACU POWER CHECK 3 4 APPLIANCE CONTROL UNIT PINOUTS 3 5 TEST 2 HUMAN MACHINE INTERFACE HMI 3 6 TEST 3 MOTOR CIRCUIT 3 7 TEST 4 ...

Page 4: ...THE METERING PUMPS 4 10 REMOVING THE DETERGENT DISPENSER 4 11 REMOVING THE DRYER HEATING CHANNEL ASSEMBLY 4 12 REMOVING THE CONDENSER DUCT ASSEMBLY 4 13 REMOVING THE RFI FILTER 4 14 REMOVING THE DOOR LOCK ASSEMBLY 4 15 REMOVING THE APPLIANCE CONTROL UNIT ACU 4 16 REMOVING THE MOTOR CONTROL UNIT MCU 4 17 REMOVING THE HEATER THERMISTOR 4 18 REMOVING THE DRAIN RECIRCULATION PUMPS 4 19 REMOVING THE DI...

Page 5: ...rt All In One Washer Dryer Washer Dryer Safety General Information Control Panel and Features Load Go Bulk Dispenser Theory of Operation Product Specifications Wiring Diagram Location Model Serial Number Location Model Serial Number Nomenclature All In One Washer Dryer Maintenance Cleaning the Drain Pump Filter Draining Residual Water How to Manually Open a Locked Door Notes ...

Page 6: ...nd tell you what can happen if the instructions are not followed Your safety and the safety of others are very important We have provided many important safety messages in this manual and on your appliance Always read and obey all safety messages This is the safety alert symbol This symbol alerts you to potential hazards that can kill or hurt you and others All safety messages will follow the safe...

Page 7: ...tly soiled and delicate fabrics select the Light soil level setting Lower soil level settings will help reduce tangling and wrinkling Extra Rinses Option The Extra Rinses option provides one or more additional rinses to the selected cycle The extra rinses can be canceled at any time by touching the X on the touch screen to the right of the estimated time remaining Pre Soak Option The Pre Soak opti...

Page 8: ... cycle will begin 1 2 3 5 7 6 7 7 1 3 2 6 5 7 4 4 Temperature WARM Spin Speed EXTRA FAST Auto Dry Dry What to Wash REGULAR How to Wash NORMAL 4 28 3 15 Dispenser 1 This dispenser holds 33 8 oz 1000 mL of liquid HE detergent for your main wash cycle and automatically dispenses liquid detergent at the optimum time in the cycle Dispenser 2 This dispenser holds 16 9 oz 500 mL of liquid fabric softener...

Page 9: ...on the washer by using the Tools button see Step 11 on page 13 If you do not get your desired cleaning results set the concentration level to a lower concentration number If you have excess suds set the concentration level to a higher concentration number Concentration Number of ounces number of loads 2X 1 5 2 49 44 4 ml 73 6 ml 3X 0 9 1 49 26 6 ml 44 1 ml 4X 0 7 0 89 20 7 ml 26 3 ml 5X 0 5 0 69 1...

Page 10: ... it can remove humidity from the laundry 4 Inlet Air NTC Used as a feedback for the air heater Control Software 5 Drain Pump Pumps out condensed humidity and cooling valve water that accumulates in the sump 6 Sump NTC Used as a feedback for the Auto Dry Cycle termination algorithms apart from being used in heated wash cycles 7 Condenser Duct Process air goes through condenser duct to get dry humid...

Page 11: ...Detergent Fabric Softener Load Go Wash Cycles Clean Washer with affresh Drain What to Wash Regular Colors Whites Towels Delicates Bulky Items How to Wash Normal Cold Wash Heavy Duty Quick Sanitize Rinse Spin Spin Wash Rinse Temperatures 5 Cold Cool Extra Hot Hot Warm Spin 5 Speeds Maximum Speed 1400 Dryer Cycles 2 Automatic Dry Timed Dry Automatic Lint Removal Yes SMART Appliance Yes Remote Start ...

Page 12: ...L INFORMATION Wiring Diagram Model Serial Number Location Model Serial Number Label Location Wiring Diagram Location Access under top panel on top of dispenser assembly Model WFW5090GW0 Serial CF62510000 Figure Wiring Diagram Model Serial Number Location ...

Page 13: ...URE SET 8090 2 8 Cu Ft 24 YEAR OF INTRODUCTION G 2018 COLOR CODE X Cashmere ENGINEERING CHANGE 0 Basic Release 1 First Revision 2 Second Revision Model Serial Number Nomenclature SERIAL NUMBER TF 8 25 10000 SOURCE PRODUCTION TF HEFEI CHINA YEAR OF PRODUCTION 8 2018 9 2019 WEEK OF PRODUCTION 2 Digits that represent the week of the year PRODUCT SEQUENCE NUMBER 5 Digits that represent the unique prod...

Page 14: ... Cleaner to thoroughly clean the inside of the washer NOTE Read these instructions completely before beginning the cleaning process Begin procedure Clean Washer with affresh Cycle Procedure Recommended for Best Performance a Open the washer door and remove any clothing or items b Use an affresh Machine Cleaning Wipe or a soft damp cloth or sponge to clean the inside door glass c Add an affresh Was...

Page 15: ...ulges kinks cuts wear or leaks are found When replacing your inlet hose Mark the date of replacement on the label with a permanent marker Check that the old washer is not stuck on the washer inlet valve Use a new washer in the new inlet hose to ensure a proper seal Non Use and Vacation Care If moving or not using your washer dryer for a period of time follow these steps 1 Unplug or disconnect powe...

Page 16: ...he following procedure every 6 months Black hose Cleaning the Drain Pump Filter Draining Residual Water 16 3 Lay a cotton cloth beneath the drain pump filter to absorb any water still in it Then remove the drain pump filter by turning it counterclockwise 4 Remove large clumps of lint by hand from the filter and place lint in a suitable waste container Remove remaining residue from the filter by ri...

Page 17: ... removed screw The door can now be opened Wash Heater Temp Sen Components accessible th of washer dryer Drain Pump Appliance Control Unit Motor Control Unit MC Figure 2 3 Secure the plastic strap by replacing and tightening the Phillips head screw removed in Step 1 through the hole in the strap See Figure 3 FOR SERVICE TECHNICIAN S USE ONLY CU and dry fan motor heck connections between ACU motor h...

Page 18: ...1 14 n Whirlpool Smart All In One Washer Dryer GENERAL INFORMATION Notes ...

Page 19: ...hooting This section provides diagnostic fault codes and troubleshooting information for the Whirlpool Smart All In One Washer Dryer Control Panel Abbreviations Diagnostic Guide Service Diagnostic Mode Activating Service Diagnostic Mode Service Diagnostic Mode Test Fault Error Codes Troubleshooting Guide ...

Page 20: ...sts 1 Press and hold the POWER button until the display turns on After approximately 1 minute the display will show the Home screen as indicated above Figure 1 User Interface 2 Press the HOME button the FAVORITES button and the TOOLS button three times within 8 seconds Make sure a tone sounds for each button press The WARNING DIAGNOSTIC MODE screen will display Touch ENTER to enter diagnostic mode...

Page 21: ...elease the HOME button Press and release the FAVORITES button Press and release the TOOLS button Repeat this 3 button sequence 2 more times The WARNING DIAGNOSTIC MODE screen will display Touch ENTER to enter diagnostic mode The DIAGNOSTIC HOME screen will be displayed To continue with the tests in Service Diagnostic Mode see below METHOD 2 a Press the TOOLS button b From the TOOLS menu scroll dow...

Page 22: ...t Activation FOR SERVICE TECHNICIAN S USE ONLY SERVICE DIAGNOSTIC MODE TESTS NOTE The Service Diagnostic Mode must be activated before performing the tests see procedure on page 3 DIAGNOSTICS HOME Error Diagnostic Clear Error History Clear Error History System Info Component Activation WiFi From the DIAGNOSTICS HOME SCREEN Scroll down and select Component Activation Motor Turn Left and Right Off F...

Page 23: ...n Left and Right Off 3 DIAGNOSTICS HOME Error Diagnostic Clear Error History Clear Error History System Info Component Activation WiFi Motor Turn Left and Right Wash Heater Door Unlock Drain Pump Off Off Off Off Component Activation Motor Turn Left CCW Motor Turn Left and Right Off Off Figure 4 Turn Wash Heater On confirm voltage measurement IMPORTANT Turn Wash Heater On only long enough to test v...

Page 24: ... the top and pressing the button in the top left corner of the screen twice and then pressing the HOME button FOR SERVICE TECHNICIAN S USE ONLY FAULT ERROR CODES Fault Error Code Display Method Fault codes are displayed by showing F E The F indicates the suspect System Category The E indicates the suspect Component system Up to four Fault Error codes may be stored In Service Diagnostic Mode pressi...

Page 25: ... kinked plugged or leaking air F0E3 High temp error dry cycle no air flow Detected dryer fan not functioning properly Try recycling power to washer dryer Check thermal cut off See TEST 12a Dry Heating Element pg 3 19 Check dry NTC See TEST 12b Dry Temperature Sensor NTC pg 3 20 Check dry fan motor See TEST 13 Dry Fan Motor pg 3 21 F0E4 High temp error wash cycle Washer water too hot May have water...

Page 26: ... and HMI CN1 See wiring diagram on page 3 3 Check AC and DC supplies See TEST 1 ACU Power Check on page 3 4 See TEST 2 Human Machine Interface on page 3 6 F6E3 Unknown cycle ID error See TEST 1 ACU Power Check pg 3 4 F7E2 MCU over temp error Check for obstruction between spin basket and outer tub Check harness continuity and connections between ACU and motor See TEST 3 Motor Circuit pg 3 7 F7E3 MC...

Page 27: ...ted Deactivate the control lock Connections between ACU and HMI Check connections and harness continuity between ACU and HMI HMI problem See TEST 2 Human Machine Interface HMI page 3 6 ACU problem See TEST 1 ACU Power Check page 3 4 Door Won t Lock Door not closed Ensure that door is completely closed Door lock obstructed Check mechanism for obstruction Door lock mechanism not functioning See TEST...

Page 28: ... Motor Overheats Mechanical friction Check for obstruction between spin basket and outer tub Harness connections Check harness continuity and connections between ACU and motor Motor problem See TEST 3 Motor Circuit page 3 7 Won t Drain Drain hose installation Reduce drain height if it is 49 Make sure drain hose is not inserted more than 4 5 114 mm Make sure drain hose is not sealed into drain pipe...

Page 29: ...on of ventilation hose Pressure switch hose slapping on the tub Make sure the hose is fastened properly Poor Wash Performance Please reference Use Care Guide Oversuds 1 Verify use of HE detergent 2 Excessive detergent usage 3 Check drain hose and filter for obstructions Incorrect water level See WON T FILL page 2 10 Clothes wet after cycle is complete 1 Single or tangled items in the washer dryer ...

Page 30: ...mistor problem See TEST 12b Dry Temperature Sensor pg 3 20 ACU problem See TEST 1 ACU Power Check pg 3 4 TCO problem See TEST 12a Dry Heating Element pg 3 19 Shuts Off Before Clothes Are Dry in Auto Dry Setting Drain pump filter is clogged Clean filter if necessary Refer customer to Use and Care Guide Installation Instructions Dryness setting for auto dry cycles Increase dryness level setting Ther...

Page 31: ...Information Wiring Diagram Component Testing TEST 1 ACU Power Check TEST 2 Human Machine Interface HMI TEST 3 Motor Circuit TEST 4 Door Lock System TEST 5 Inlet Valve TEST 6 Pressure Switch TEST 7 Drain Recirculation Pump TEST 8 Wash Heating Element TEST 9 Wash Temperature Sensor TEST 10a Dispenser Sensing TEST 10b Dispenser Metering Pumps TEST 11 Supply Connections U S Canada TEST 12a Dry Heating...

Page 32: ...ly to a green ground connection point or unpainted metal in the appliance Before removing the part from its package touch the anti static bag to a green ground connection point or unpainted metal in the appliance Avoid touching electronic parts or terminal contacts handle electronic control assembly by edges only When repackaging main control assembly in anti static bag observe above instructions ...

Page 33: ...sher Dryer n 3 3 For Service Technician Use Only WIRING DIAGRAM J17 J17 DETERGENT REED SWITCH CONTAINER POSITION REED SWITCH SOFTENER REED SWITCH FOR NAR ONLY POUR LE NAR SEULEMENT FOR CANADA ONLY POUR LE CANADA SEULEMENT TO DRUM LIGHT L1 L2 L N L N ...

Page 34: ...e RFI filter are securely connected See Figure 1 below 3 Gently lay washer dryer on its right side to access the ACU Remove AC shield and ACU cover 4 Visually check that all connections to the ACU are fully inserted See Figure 2 page 3 5 5 If both visual checks pass go to step 6 6 Plug in washer dryer or reconnect power 7 With a voltmeter set to AC check for line voltage at the input of the RFI fi...

Page 35: ... J5 DOSING PUMPS WH J5 1 Detergent pump L2 J5 2 Mains relay out L1 J5 3 Mains relay out L1 J5 4 Softener pump L2 J6 DRAIN PUMPS BL J6 1 Open J6 2 Mains relay out L1 J6 3 Open J7 BLOWER MOTOR WT J7 1 Blower motor L2 J7 2 Mains relay out L1 J9 WASH HEATER RD J9 1 Wash Heater L2 J9 2 Wash Heater L1 J10 DRY HEATER BK J10 1 Dry Heater L2 J10 2 Dry Heater L1 J11 BULK DISP POS WT J11 1 5 VDC Out J11 2 Dr...

Page 36: ...ll parts and panels before operating HUMAN MACHINE INTERFACE HMI Figure 2 Connector Locations on HMI If there is not 5V disconnect J16 and check for 15V between pin and pin If there is not 15V replace the ACU 11 Unplug washer dryer or disconnect power 12 Reassemble all parts and panels 13 Perform the Service Diagnostic Mode Tests on page 5 to verify repairs TEST 2 Human Machine Interface HMI This ...

Page 37: ...Failure to do so can result in death or electrical shock Replace all parts and panels before operating 7 Check the motor windings Disconnect the motor harness J4A from the MCU see Figure 2 With an ohmmeter verify the resistance values as shown in following table Motor Harness Windings J4A Pins 1 2 6 20 W J4A Pins 2 3 6 20 W J4A Pins 1 3 6 20 W If the values are outside the range or open replace st...

Page 38: ... disconnect J2 from the ACU and measure resistance across pins ACU side according to the following chart Component Resistance Contacts Measured Door Switch Door Open Open Circuit Door Closed 170 ohms J2 2 J2 3 Lock Switch Locked 0 ohms Unlocked Open Circuit J2 1 J2 2 Lock Solenoid 170 ohms with door closed J2 2 J2 3 If resistance values are good go to step 6 If any of the measurements are out of r...

Page 39: ...nce readings are outside the range or open replace the valve assembly If resistance readings are within range reconnect J4 Go to step 4 4 Plug in washer dryer or reconnect power 5 With a voltmeter set to AC attach the leads across the pins of the suspect valve see chart in step 3 Run the Service Diagnostic Mode Tests and check for line voltage across the pins of the valve NOTE Refer to the Service...

Page 40: ...nnector J20 is inserted all the way into the ACU Also check that the pressure switch harness is securely connected to the switch 11 Check the harness between the ACU and pressure switch for continuity If there is continuity go to step 12 If there is no continuity repair or replace as necessary 12 Plug in washer dryer or reconnect power 13 With a voltmeter set to DC connect black probe to ACU conne...

Page 41: ...rature If the reading is infinite open go to step 8 If the reading is correct go to step 12 8 Remove the rear panel to access drain recirculation pump Verify that pump pump filter drain hose and air trap are free from obstructions 9 Visually check the electrical connections at the drain and recirculation pumps If visual check passes go to step 10 If connections are loose reconnect the electrical c...

Page 42: ...ed See Figure 2 below 4 Visually check that all connections to the ACU are fully inserted See Figure 3 below 5 If both visual checks pass go to step 6 continuity check replace the power co 8 With a voltmeter set to AC check for li voltage at the output of the RFI filter See Fig If line voltage is present go to step 9 If line voltage is not present replace th RFI filter 9 With a voltmeter set to AC...

Page 43: ...ct J15 and repeat step 2 6 Remove connector J15 from the ACU With an ohmmeter measure the resistance across pins 5 and 6 7 Resistance should be 20 30 Ω when the pump is at room temperature If the reading is infinite open go to step 8 If the reading is correct go to step 12 8 Remove the rear panel to access drain pump Verify that pump pump filter drain hose and air trap are free from obstructions 9...

Page 44: ...rted all the way into the ACU DISPENSER SENSING Figure 2 Detergent Sensing Strip Circuit If visual check passes go to step 6 If connector is not inserted properly reconnect J11 and verify that the container is detected 6 Disconnect J11 from ACU Using an ohmmeter connect leads across pins 1 and 2 of J11 With the bulk container removed the reed switch should read open Detergent Reservior Softener Re...

Page 45: ...t detected go to step 4 4 Unplug washer dryer or disconnect power 5 Gently lay washer dryer on its right side to access the ACU Remove AC shield and ACU cover 6 Visually check that the J12 connector is inserted all the way into the ACU If visual check passes go to step 7 If connector is not inserted properly reconnect J12 and retest 7 To test the detergent level switch disconnect J12 from ACU Usin...

Page 46: ...p of the pump and feel for vibration activation If pumps are actuating but nothing is being dispensed remove the bulk dispenser assembly and check if hoses are kinked or clogged If pumps are not actuating go to step 10 10 With a voltmeter set to AC attach the leads across the pins of the suspect pump Run the Service Diagnostic Mode Tests and check for line voltage across the pins of the pump NOTE ...

Page 47: ...gram Follow the same procedure for L2 See figure 2 When this is found go to step 5 If neither of the plug terminals have continuity with the top contact of the terminal block replace the power cord and retest washer dryer FOR SERVICE TECHNIC 5 Access the machine electronics without disconnecting any wiring to the ACU 6 Check for continuity between the L2 terminal of the plug and J1 on the ACU If t...

Page 48: ...t is necessary to replace the power cord remove the retaining clip that secures Power Cord Plug ACU Figure 10b Plug to terminal connections for electric dryer L1 COM L2 L1 L2 Figure 1 Plug to terminal connections for electric dryer If continuity exists for both connections go to step 5 If an open circuit is found check the integrity of the connections of the power cord to the harness in the washer...

Page 49: ...is far out of range or open replace the Heater Channel Assembly NOTE The heater element cannot be replaced separately from the Heater Channel Assembly Dry Heating Element Figure 1 Dry Heating Element 8 Check thermal cutoffs Check continuity of the thermal cutoff on the L1 side of the harness Check continuity of the thermal cutoff on the L2 side of the harness Each thermal cutoff has a reset button...

Page 50: ...al shock Replace all parts and panels before operating THERMISTOR SENSOR RESISTANCE Approx Temperature Approx Resistance 77 25 20 0 86 30 16 1 104 40 10 6 122 50 7 1 140 60 4 9 158 70 3 4 176 80 2 4 194 90 1 8 212 100 1 3 248 120 0 7 302 150 0 3 If the resistance is infinite or close to zero go to step 4 If it is within range go to step 7 4 Remove the top panel to access the heater channel assembl...

Page 51: ...CU and Fan Motor WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating Dry Fan Motor Fan Motor Connector Figure 1 Dry Fan Motor 7 Disconnect wire connection and measure resistance between contacts of dry fan motor If resistance is 40 50 Ω go to step 9 If the resistance is much less or...

Page 52: ...3 22 n Whirlpool Smart All In One Washer Dryer COMPONENT TESTING Notes ...

Page 53: ...e Front Panel and Bulkhead Removing the Rear Access Panel Removing the Inlet Valve Assembly Removing the Pressure Switch Removing the Metering Pumps Removing the Detergent Dispenser Removing the Dryer Channel Assembly Removing the Condenser Duct Assembly Removing the RFI Filter Removing the Door Lock Assembly Removing the Appliance Control Unit ACU Removing the Motor Control Unit MCU Removing the ...

Page 54: ...oor Assembly WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating To Remove the Door Assembly 1 Unplug washer or disconnect power 2 Open door and remove the two 2 hinge screw covers illustrated in Figure 1 Figure 1 3 Using a Phillips screwdriver remove the two door hinge cover screws...

Page 55: ...er dryer pull back on top cover lift up and remove Removing the Top Panel WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating To Remove the Top Panel 1 Unplug washer or disconnect power 2 Turn off water supply to washer 3 Disconnect cold inlet water hose and remove the drain hose fr...

Page 56: ... Remove lower inner door panel and set aside for reassembly Inner Door Panel Door Strike Hinge HMI Harness Figure 3 Replacing the Human Machine Interface HMI WARNING Electrical Shock Hazard Disconnect power before servicing Failure to do so can result in death or electrical shock Replace all parts and panels before operating Replacing the HMI IMPORTANT The WiFi Board is incorporated into the HMI I...

Page 57: ...ce the ACU 11 Unplug washer dryer or disconnect power 12 Reassemble all parts and panels 13 Perform the Service Diagnostic Mode Tests on page 5 to verify repairs TEST 2 Human Machine Interface HMI This test is performed when any of the following situations occurs during the Service Diagnostic Mode Tests see page 5 display does not turn on and or no sound is heard 1 Unplug washer or disconnect powe...

Page 58: ...screwdriver remove the eleven 11 remaining screws indicated in Figure 1 Figure 2 8 Lift up on the top 4 tabs at the top of the front panel Separate the front panel slightly from the washer dryer while feeding the drain hose and manual door release tab through the panel assembly 9 Remove front panel from washer dryer Set aside for reassembly 10 Reverse procedure to reinstall front panel To Remove t...

Page 59: ...ical shock Replace all parts and panels before operating To Remove the Rear Access Panel 1 Unplug washer or disconnect power 2 Turn off water supply to washer 3 Disconnect cold inlet water hose and remove the drain hose from the standpipe or laundry tub 4 Remove six 6 Phillips screws securing the rear access panel to the back panel as indicated in Figure 1 Remove rear access panel Remove 6 Screws ...

Page 60: ...and remove the drain hose from the standpipe or laundry tub 4 Perform the procedures on page 4 3 Removing the Top Panel prior to performing the following steps 5 Disconnect the inlet valve connector see Figure 1 Disconnect Hoses Remove Connector Hose Clamps Figure 1 6 Rotate the valve 90 to disengage from rear panel 7 Slide the two 2 inlet valve clamps away from the valve assembly and remove the t...

Page 61: ...n hose from the standpipe or laundry tub 4 Perform the procedures on page 4 3 Removing the Top Panel prior to performing the following steps 5 The pressure switch is located on the right panel toward the front 6 Squeeze the pressure switch mounting clip to remove the pressure switch from the side panel see Figure 1 Press inward on Mounting Clips Figure 1 7 Remove the hose from the pressure switch ...

Page 62: ...net and 2 to the dispenser 6 The two 2 metering pumps are located behind the bulk detergent dispenser see Figure 1 Clip the three wire ties securing the metering pump harnesses Gently remove the tape and connector coverings for reinstallation later Cut wire ties Metering Pumps Figure 1 7 NOTE The Detergent and Fabric Softener metering pumps have different part numbers For ease in replacement and d...

Page 63: ...ing the following steps 6 Perform procedure 6 on page 4 10 Removing the Metering Pumps prior to performing the following steps 7 For ease of dispenser removal take out the T shaped cross brackets by removing eight 10 Phillips screws NOTE Eight screws secure the T bracket to the cabinet and 2 to the dispenser 8 Remove the remaining 4 screws illustrated in Figure 1 securing the dispenser to the wash...

Page 64: ...thermistor see Figure 1 Figure 1 Dryer Channel Assembly NOTE If replacing the thermal cutoff be sure to apply thermal grease paste to the TCO before reinstalling 7 Loosen and or remove the five 5 Phillips screws securing the harness brackets and ground wire to the heater channel as illustrated with circles in Figure 1 8 Use an 8 mm hex head driver or ratchet to remove the six 6 screws securing the...

Page 65: ...n page 4 12 Removing the Dryer Heater Channel Assembly prior to performing the following steps 7 At this point the Condenser Duct Assembly should look like the example in Figure 1 below CONDENSER DUCT Fan Port for Dryer Heater Channel Figure 1 8 Use needle nose pliers to remove the clamp and hose from the cooling nozzle on the top of the condenser duct See Figure 2 Cooling Nozzle CONDENSER DUCT Fi...

Page 66: ...wdriver remove the three 3 screws indicated in Figure 1 Remove terminal box cover Remove 3 Screws Figure 1 6 Inside the terminal box remove the four 4 Phillips screws securing the terminal box to the rear panel circled in Figure 2 7 If a 4 Wire power cord is connected use an 8 mm driver to remove the grounding screw and ground wire see Figure 2 Gently pull the terminal box away from the rear panel...

Page 67: ...ming the following steps 6 Perform the procedures on page 4 6 Removing the Front Panel Assembly prior to performing the following steps 7 Remove the spring clamp securing the outer bellows to the front bulkhead Loosen and pull away the bellows from the opening in the bulkhead 8 Remove the manual door unlock strap from the lock assembly see Figure 1 9 Using a pair of needle nose pliers depress tabs...

Page 68: ...he cover and slide the ACU cover up to remove see Figure 2 Press down on both tabs Slide cover up Figure 2 7 Disconnect all harness from the ACU All harness connectors are color coded to the board connectors See Figure 3 See Important Note below left 8 Lift up on the plastic release lever attached to the ACU At the same time slide the ACU to the right and then up to release the ACU tabs from the s...

Page 69: ...ub 4 Remove six 6 Phillips screws securing the rear access panel to the back panel as indicated in Figure 1 Remove rear access panel Remove 6 Screws Figure 1 5 Gently lay washer dryer on its right side to access the MCU 6 Using a T 20 Torx driver remove screw used to secure the MCU to the back panel See Figure 2 7 From the rear access opening unclip and open cover on the MCU housing see Figure 2 M...

Page 70: ...ated in Figure 1 Remove rear access panel Remove 6 Screws Figure 1 5 Remove all connectors from the heater and temperature thermistor see Figure 2 6 Remove the Phillips screw securing the heater cover to the tub see Figure 2 Remove the heater cover Heater Terminals Thermistor Connector Heater Cover Remove Phillips Screw Figure 2 7 Loosen the heater s 10 mm compression nut to the right of the therm...

Page 71: ...n the drain and recirculation pumps see Figure 1 5 Remove the four 4 Phillips screws securing the drain pump to the front panel See Figure 1 NOTE Recommend use of magnetic tipped screwdriver when removing the four screws Remove 4 Screws Unclip hose drain water Figure 1 6 Gently lay washer dryer on its right side to access the Drain and Recirculation Pumps 7 Disconnect all hose clamps and hoses fro...

Page 72: ...n off water supply to washer dryer 3 Disconnect cold inlet water hose and remove the drain hose from the standpipe or laundry tub 4 Remove six 6 Phillips screws securing the rear access panel to the back panel as indicated in Figure 1 Remove rear access panel Remove 6 Screws Figure 1 5 Block the rotor by inserting a small 4 mm flat blade screwdriver into the slot at the back of the rotor as illust...

Page 73: ...allows for room to remove the rotor 8 Remove the rotor from the stator by pulling it backwards 9 Unplug the motor connector from the MCU 10 Use a Phillips screwdriver to remove the six 6 clamp screws securing the motor harness to the back of the tub 11 Remove any additional harness clips push mount wire ties that may be securing the motor harness 12 Use a T 30 Torx socket to remove the six 6 stato...

Page 74: ...orming the following steps 12 Perform the procedures on page 4 13 Removing the Condenser Duct Assembly prior to performing the following steps 13 Perform the procedures on page 4 14 Removing the RFI Filter prior to performing the following steps 14 Perform the procedures on page 4 18 Removing the Heater and Thermistor Assembly prior to performing the following steps 15 Perform the procedure on pag...

Page 75: ...his section provides connectivity features setup operation and troubleshooting for the Whirlpool Smart All In One Washer Dryer Manually Unlocking the Door Lock System Smart Features Internet Connectivity Guide WPS Connectivity Instructions Smart Operation Connectivity Troubleshooting ...

Page 76: ...o help their clothes stay fresh until they re able to get to them Specialty Cycles My Cycle What it does Allows the consumer to browse additional wash cycles available in the Whirlpool app and download a cycle to the washer with the Download Go option The consumer can also create and save their own customized cycles What it does for the consumer Takes the guesswork out of selecting the optimal was...

Page 77: ...w whirlpool com connect and follow the instructions to download and install the Whirlpool app Setup cont NOTE If this is your first Smart Appliance you will need to download the Whirlpool app and create an online user account If you already have the app and a user account please skip ahead to Register your washer dryer in your user account From your mobile device smartphone or tablet go to www whi...

Page 78: ...ay need to add verbiage about 180 signal radiation pattern for connectivity per Brian Evens Press the WPS button on the router An indicator light will begin blinking HELPFUL TIP The WPS function on the router is active for 2 minutes Complete the next step within that timeframe or you will need to reinitiate WPS 2 Washer Dryer setup time sensitive step 47 IMPORTANT Proper installation of your washe...

Page 79: ...s been set will cancel the Remote Start If the washer dryer needs to be paused to add garments the Remote Start will need to be reinitiated NOTE If no WiFi connection is available the Remote Start will not be set The WiFi indicator 46 CONNECTIVITY Features Wi Fi connectivity allows your Smart Washer Dryer to connect to the Internet and interact with the Whirlpool app from your smartphone or mobile...

Page 80: ...process Verify that the washer dryer operates correctly except for not being able to connect Washer dryer is connected to home WiFi router but Whirlpool app or Smart Grid functions do not work Smart Grid features on the washer dryer may be OFF Check whether either Smart Grid indicator is on continuously Touch CONNECT to turn Smart Grid feature on Connection to the Whirlpool app and Smart Grid serv...

Page 81: ...ER READY TO IDENTIFY YOU AS AN AUTHORIZED IN HOME SERVICE PROFESSIONAL FOR LITERATURE ORDERS CUSTOMER EXPERIENCE CENTER PHONE 1 800 851 4605 FOR TECHNICAL INFORMATION AND SERVICE POINTERS www servicematters com IN CANADA FOR PRODUCT SPECIFICATIONS AND WARRANTY INFORMATION CALL PHONE 1 800 461 5681 FOR TECHNICAL ASSISTANCE WHILE AT THE CUSTOMER S HOME CALL THE TECHNICAL ASSISTANCE LINE 1 800 488 47...

Page 82: ...Whirlpool 2 8 CU FT Smart All In One Washer Dryer W11243198 ...

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