37
TROUBLESHOOTING
If you experience
Possible Causes
Solution
Ice and Water
The ice maker is not producing ice or is not
producing enough ice.
The refrigerator is not connected to a water
supply or the water supply shut-off valve is
not turned on.
Connect refrigerator to water supply and
turn water shut-off valve to fully open.
There is a kink in the water source line.
A kink in the line can reduce water flow.
Straighten the water source line.
The ice maker is not turned on.
Make sure the ice maker is ON. See the
“Ice Maker and Storage Bin” section.
The refrigerator has just been installed.
Wait 24 hours after ice maker installation
for ice production to begin. Wait 3 days for
full ice production.
The refrigerator door is not closed
completely.
Close the door firmly. If it does not close
completely, see “The doors will not close
completely” in this table.
A large amount of ice was recently
removed.
Allow sufficient time for ice maker to
produce more ice. See the “Ice Maker and
Storage Bin” section for ice production
rates.
The ice cubes are hollow or small.
NOTE:
This is an indication of low water
pressure.
The water shut-off valve is not fully open.
Turn the water shut-off valve fully open.
There is a kink in the water source line.
A kink in the line can reduce water flow.
Straighten the water source line.
A water filter is installed on the refrigerator.
Remove filter and operate ice maker. If ice
quality improves, then the filter may be
clogged or incorrectly installed. Replace
filter or reinstall it correctly.
A reverse osmosis water filtration system is
connected to the cold water supply.
This can decrease water pressure. See the
“Water Supply Requirements” section.
Questions remain regarding water pressure. Call a licensed, qualified plumber.
Off-taste, odor, or gray color in the ice or
water
Newly installed refrigerator requires flush of
water system.
Flush the water system. See the “Water
and Ice Dispensers” section for water
system flushing instructions.
Recently installed or replaced plumbing
connections. New plumbing connections
can cause discolored or off-flavored ice
and water.
Discard ice and wash the ice storage bin.
Flush the water system with 3 gal. (12 L)
of water. Allow 24 hours for the ice maker
to make new ice and discard the first 3
batches of ice produced.
Using a water supply connection type other
than recommended
It is recommended to use copper tubing
or Whirlpool
®
supply line, Part Number
8212547RP. See the “Connect the Water
Supply” section.
The ice has been stored too long.
Discard ice and wash ice storage bin. Allow
24 hours for ice maker to make new ice.
The water has been stored too long.
Dispense at least 1 qt (1 L) of water per
week to maintain a fresh supply.
Odor from stored food has transferred to
the ice.
Use airtight, moisture-proof packaging to
store food.
There are minerals (such as sulfur)
in the water.
A water filter may need to be installed to
remove the minerals.
There is a water filter installed on the
refrigerator.
Gray or dark discoloration in ice may
indicate that the water filtration system
needs additional flushing. Flush the water
system after installing and before using a
new water filter. See the “Water and Ice
Dispensers” section for water filter flushing
instructions.
The water filter needs to be replaced.
Replace the disposable water filter at least
every 6 months or when indicated. See the
“Water Filtration System” section.
First try the solutions suggested here to possibly avoid a service call.
