Whirlpool W11413618B Use And Care Manual Download Page 31

Page: 31 / 40

TROUBLESHOOTING - CONNECTED MODELS

First try the solutions suggested here. If you need further assistance or more recommendations that may help you avoid a service call,

refer to the warranty page at www.whirlpool.eu.
Please include a daytime phone number in your correspondence.

Connection Status

Control Panel Indicator Lights

Refrigerator is not connected.

Wi-Fi White icons are both OFF.

Refrigerator is attempting to connect to home Wi-Fi router.

Wi-Fi White icon is blinking fast.

Refrigerator connected to home Wi-Fi router and is attempting to

connect to Whirlpool Cloud.

Wi-Fi White icon is blinking slowly.
Wi-Fi Orange icon is ON.

Refrigerator is connected to home Wi-Fi router, but not connected to the

Whirlpool cloud.
Whirlpool

app does not work.

Wi-Fi White icon is blinking slowly.
Wi-Fi Orange icon is ON.

Refrigerator is connected to home Wi-Fi router and the Wi-Fi icon is ON.

Whirlpool

app works.

Wi-Fi White icon is ON.

Refrigerator is connected to home Wi-Fi router and the Wi-Fi icon is ON.
Refrigerator is in the process of a software update.
Whirlpool

app works.

Wi-Fi White icon is ON and flashing continuously while

software updates.

First try the solutions suggested here

If you experience

Possible Causes

Solution

Refrigerator is not connected to home

Wi-Fi router. (Wi-Fi icon is OFF.)

The refrigerator may be in Standby

mode.

Touch and hold Connect button together for

3 seconds to see the Wi-Fi icon blinking, then

lights are ON solid. All indicator lights are OFF

when in Standby mode.

The refrigerator has never been

connected to the home Wi-Fi router.

See the “Connectivity Setup” section.

Lost connection to home Wi-Fi router .

Check whether the router is ON and working

with other computers or devices in the home

(able to access the Internet).

Weak signal strength or signal

interference between the refrigerator and

router.

Try to place the wireless router closer to the

refrigerator. It may be necessary to install a

Wi-Fi range extender.

The refrigerator is already connected to

another WiFi Router.

See the “Connectivity Setup” section to

disconnect the Refrigerator from the Wifi

router and try reconnecting again.

Wi-Fi icon does not light at all after

touching and holding CONNECT.

Something may be wrong with the

refrigerator.

Unplug or disconnect refrigerator power for

30 seconds. Return power. Repeat Wi-Fi

connecting process.
Verify that the refrigerator operates correctly,

except for not being able to connect. Call for

possible additional troubleshooting.

Refrigerator is connected to home Wi-Fi

router, but Whirlpool

app does not work.

Connection to the Whirlpool

app may

be unavailable.

Check Internet.

User account has not been properly

set up or the refrigerator has not been

registered in an account.

See the “Connectivity Setup” section or the

Whirlpool

app directly for account setup and

refrigerator registration instructions.
Verify that the refrigerator is paired with your

account in the app.
Verify correct email address, mobile number,

and notification preferences.

Router is not connected to Internet.

Check other devices connected to Internet

through same router.

Check other devices connected to

Internet through same router.

Wi-Fi disconnected.

Touch and hold Connect button for 3 seconds

to enable Wi-Fi. Power off service breaker for

30 or more seconds, power back on, and then

use alternate set-up instructions available in

the mobile app.

Summary of Contents for W11413618B

Page 1: ...efrigerator Levelling 17 Water Supply Requirements 17 Connect the Water Supply 17 FILTERS AND ACCESSORIES 19 Water Filtration System 19 Accessories 20 Assistance or Service 20 USING THE CONTROLS 21 Lighting the Refrigerator 23 REFRIGERATOR CONNECTIVITY FEATURES 23 CONNECTIVITY SETUP 24 Automatic Set Up Instructions Wi Fi Protected Setup WPS 24 Water and Ice Dispensers 25 REFRIGERATOR USE 27 Openin...

Page 2: ...he instructions are not followed Your safety and the safety of others are very important We have provided many important safety messages in this manual and on your appliance Always read and obey all safety messages This is the safety alert symbol This symbol alerts you to potential hazards that can kill or hurt you and others All safety messages will follow the safety alert symbol and either the w...

Page 3: ...age the appliance refrigerant circuit pipes WARNING Keep ventilation openings in the appliance enclosure or in the built in structure clear of obstruction WARNING Do not use mechanical electric or chemical means other than those recommended by the Manufacturer to speed up the defrost process WARNING Do not use or place electrical devices inside the appliance compartments if they are not of the typ...

Page 4: ...TALLATION Theappliancemustbehandledandinstalledby two or more persons risk of injury Use protective gloves to unpack and install risk of cuts Installation including water supply if any and electrical connections and repairs must be carried out by a qualified technician Do not repair or replace any part of the appliance unless specifically stated in the user manual Keep children away from the insta...

Page 5: ...tation indicates that it should not be treated as domestic waste but must be taken to an appropriate collection center for the recycling of electrical and electronic equipment NOTE Flexi freezer Please refer to applicable instruction of FROZEN COMPARTMENT and UNFROZEN COMPARTMENT This table is only suitable for European Union countries The model information can be retrieved using the QR Code indic...

Page 6: ...ll dangerous even if they will sit for just a few days If you are getting rid of your old refrigerator please follow these instructions to help avoid accidents WARNING Suffocation Hazard Remove doors from your old refrigerator Failure to do so can result in death or brain damage Important information to know about disposal of refrigerants Dispose of refrigerator in accordance with Federal and Loca...

Page 7: ...l out Dripping Tray A B C NOTE The drawers baskets and shelves shall remain in the position like the above picture This is the best condition for energy consumption This refrigerating appliance is not intended to be used as a built in appliance When you first install your refrigerator make sure that the controls are still set to the recommended set points The factory recommended set points are 3 C...

Page 8: ...li items and drinks to keep in their ideal cooling environment Water Dispenser with Measured Fill The Measured Fill feature allows you to dispense a desired amount of filtered water in handy increments like 0 2 liter 0 5 liter and 1 0 liter Panoramic LED lighting Multiple strips of LED lights inside the refrigerator compartment freezer compartment and interior drawers minimize shadows and evenly d...

Page 9: ...mm 33 is required If door opening is 914 mm 36 or less then removal of doors drawer and hinges is required Cart the refrigerator from the side for all door openings Remove the Packaging Remove tape and glue residues from surfaces before turning on the refrigerator Rub a small amount of liquid dish detergent over the adhesive with your fingers Wipe with warm water and dry Do not use sharp instrumen...

Page 10: ... It must be possible to disconnect the appliance from the power supply by unplugging it or by means of a main two pole switch installed upstream of the socket If the supply cord is damaged it must be replaced by the manufacturer its service agent or similarly qualified persons in order to avoid a hazard Before you move your refrigerator into its final location it is important to make sure you have...

Page 11: ...eat Britain will frequently apply but a third type of plug and socket is also used the 2 pin side earth type Socket Plug valid for both countries If the fitted plug is not suitable for your socket please contact After sales Service for further instruction Please do not attempt to change the plug yourself This procedure needs to be carried out by a qualified technician in compliance with the manufa...

Page 12: ...d adjustable door or utility bins from doors Gather required tools and read all instructions before removing doors TOOLS NEEDED 6 mm socket wrench 5 mm socket wrench and 2 Phillips screwdriver WARNING Electrical Shock Hazard Disconnect power before removing doors Failure to do so can result in death or electrical shock Top Right Hinge Cover A Top Hinge Cover screws B Top Hinge Cover A B Top Right ...

Page 13: ...the door 1 Using a Phillips screwdriver remove cover from top hinge 2 Disconnect two wiring plugs located on top of the door hinge Grasp each side of wiring plugs With your left thumb press down to release the catch and pull the sections of the plugs apart 3 Disconnect the water dispenser tubing located on top of the door hinge Firmly pull up on the clasp Then pull the tubing out of the fitting NO...

Page 14: ...mm socket screws fasten hinge to cabinet Do not tighten screws completely Replace Left Hand Refrigerator Door 1 Set left hand door onto middle hinge pin 2 Using four 5 mm socket screws fasten hinge to cabinet Do not tighten screws completely 3 Reconnect electrical wiring Push together two sections of wiring plug Reconnect earth wire to hinge screw Final Steps 1 Completely tighten eight 5 mm socket...

Page 15: ...to refill after heavy use The tank capacity could be too small to keep up with the requirements of the refrigerator NOTE Faucet mounted reverse osmosis systems are not recommended If your refrigerator has a water filter it may further reduce the water pressure when used in conjunction with a reverse osmosis system Remove the water filter See the Water Filtration System section If you have question...

Page 16: ... B 5 Place the free end of the tubing into a container or sink and turn on main water supply to flush out tubing until water is clear Turn off shut off valve on the water pipe NOTE Always drain the water line before making the final connection to the inlet of the water valve to avoid possible water valve malfunction 6 Bend the copper tubing to meet the water line inlet located on the back of the r...

Page 17: ...f the housing Remove the water filter cap from the water filter being replaced 4 Install the water filter cap onto the new filter Be sure to align the arrows so the groves in filter align with ribs in filter cap 5 Insert the filter into the housing 6 Twist the water filter and turn 90 clockwise until it locks into place and the arrows are aligned 7 Push the water filter door closed 8 Reset the fil...

Page 18: ...e the Accessories section for information on ordering Accessories To order accessories contact the dealer from whom you purchased your refrigerator Assistance or Service Before calling for assistance or service please check the Troubleshooting section It may save you the cost of a service call If you still need help follow the instructions below If you need replacement parts To locate factory spec...

Page 19: ... set points are 3 C for the refrigerator and 18 C for the freezer Pressing Refrigerator or Freezer Temperature button will toggle through temperature set points in Celsius C IMPORTANT Wait 24 hours before you put food into refrigerator If you add food before refrigerator has cooled completely your food may spoil NOTE Adjusting the set points to a colder than recommended setting will not cool compa...

Page 20: ...variation This feature will be enabled for a maximum of 2 hours prior to defrost Holiday Mode This mode is designed to avoid your appliance from wasting energy during times when it s not in regular use when you are on holiday for example By selecting this function the temperature of fresh food compartment will automatically be set to 12 C This feature is not applicable to the Freezer and variable ...

Page 21: ...the Whirlpool app for delivery directly to your home What it does for you Simplifies ordering correct water and air filters no trips to the store searching for the correct filters Door Ajar Alert What it does Sends you a notification when one of the doors of the refrigerator has been left open What it does for you Alerts you to door open status so you can close the door s or call home to ask someo...

Page 22: ...bile app NOTE If this is your first Smart Appliance you will need to download the Whirlpool app and create an online user account If you already have the app and a user account please skip ahead to Step 4 Register your refrigerator in your user account To disconnect Wi Fi press and hold Connect button for more than 15 seconds the icon will turn off indicating that you have disabled the Wi Fi radio...

Page 23: ...door is open Flush the Water System Air in the water dispensing system can cause the water dispenser to drip After connecting the refrigerator to a water source or replacing the water filter flush the water system Flushing the water dispensing system forces air from the water line and filter and prepares the water filter for use Additional flushing may be required in some households NOTE As air is...

Page 24: ...spense Water button does not enable standard dispensing It only functions in Measured Fill mode To Dispense Water Measured Fill Measured Fill allows you to dispense a specified amount of water with the touch of a few buttons 1 Put a sturdy glass under water spout Touch MEASURED FILL to activate NOTE The amount of water you select will be dispensed Make sure the container can hold the entire volume...

Page 25: ...e the Water Supply Requirements section n Ice travels from the ice storage bin through the dispenser chute to the dispenser To turn off the ice maker see the Ice Maker and Storage Bin section n The dispenser may continue to make noise and ice may continue to dispense for several seconds after releasing the dispenser button or paddle To Clean the Ice Dispenser Chute Humidity causes ice to naturally...

Page 26: ...ls such as salt can damage parts of the ice maker lead to poor quality ice If a softened water supply cannot be avoided make sure the water softener is operating properly and is well maintained n If the ice in the storage bin clumps together break up ice using a plastic utensil and discard Do not use anything sharp to break up the ice This can cause damage to the ice bin and the dispenser mechanis...

Page 27: ...p Lift the front of the shelf down and in until rear shelf drops into the shelf supports Lower the front of the shelf and make sure that the shelf is in position Pull out platter Removal To remove and replace pull out platter NOTE Refrigerator doors will need to be removed to remove Pull out platter See the Remove and Replace Refrigerator Doors section for more information 1 Pull the pull out plat...

Page 28: ...to freeze a bigger amount of fresh or cooked food in the best or in the fastest way n Use Convertible Space to store all kinds of food in the ideal preservation environment Adjusting the settings it can be used to store wine 10 C fruits and veggies 4 C Meat and fish 0 C weekly meals 7 C ice cream and desserts 12 C and hard freeze food 16 C or less Refrigerator Door Bins The bins on your refrigerat...

Page 29: ...leaners such as window sprays scouring cleansers flammable fluids cleaning waxes concentrated detergents bleaches or cleansers containing petroleum products on plastic parts interior and door liners or gaskets 3 Plug in refrigerator or reconnect power Condenser This refrigerator has skin condenser on both sides of refrigerator It is normal to feel warm on the sides Lights The lights in both the fr...

Page 30: ...rigerator 5 Clean wipe and dry thoroughly 6 Take out all removable parts wrap them well and tape them together so they don t shift and rattle during the move 7 Depending on the model raise the front of the refrigerator so it rolls more easily or raise the levelling screws so they do not scrape the floor See the Adjust the Doors or Refrigerator Levelling and Door Closing sections 8 Tape doors close...

Page 31: ...ectivity Setup section Lost connection to home Wi Fi router Check whether the router is ON and working with other computers or devices in the home able to access the Internet Weak signal strength or signal interference between the refrigerator and router Try to place the wireless router closer to the refrigerator It may be necessary to install a Wi Fi range extender The refrigerator is already con...

Page 32: ...re is hot It is normal for refrigerator to work longer under these conditions For optimum performance place refrigerator in an indoor temperature controlled environment See the Location Requirements section A large amount of warm food has been recently added Warm food will cause refrigerator to run longer until the air cools to the desired temperature The door s are opened too frequently or for to...

Page 33: ...erator sounds go to the Product Help FAQ section of the brand website and search for normal sounds Below are listed some normal sounds with explanations The refrigerator seems noisy The compressor in your new refrigerator regulates temperature more efficiently while using less energy and operates quietly Due to this reduction in operating noise you may notice unfamiliar noises that are normal Soun...

Page 34: ...nditions Adjust the controls a setting warmer Check the temperature in 24 hours See the Using the Controls section Temperature is too cold in the temperature controlled drawer The control is not set correctly for the items stored in drawer Adjust the temperature setting See the Using the Controls in the Refrigerator Use section There is interior moisture build up NOTE Some moisture build up is nor...

Page 35: ...ure See the Water Supply Requirements section Questions remain regarding water pressure Call a licensed qualified plumber Off taste odor or gray color in the ice or water Newly installed refrigerator requires flush of water system Flush the water system See the Water and Ice Dispensers section for water system flushing instructions Recently installed or replaced plumbing connections New plumbing c...

Page 36: ...s not close completely see The doors will not close completely The refrigerator doors were recently removed Make sure the water dispenser wire tube assembly has been properly reconnected at the top of the refrigerator door See the Remove and Replace Refrigerator Doors section Ice is clogged in the ice storage bin or ice is blocking the ice delivery chute Remove the ice clogging the storage bin and...

Page 37: ...tened See the Connecting the Water section Recently removed the doors and did not fully tighten water line connection See the Remove and Replace Refrigerator Doors section Crushed or cubed ice misses the glass when dispensing ice The glass is not held close enough to where the ice exits the chute Hold the glass close to where the ice exits the chute Water from the dispenser is warm Water from the ...

Page 38: ...ky Clean gaskets and contact surfaces with mild soap and warm water Rinse and dry with soft cloth The doors appear to be uneven The doors need to be aligned or the refrigerator needs to be levelled If you need to align door please call for service The refrigerator is unsteady or it rolls forward when opening and closing doors The refrigerator brake feet are not snug against the floor Turn both bra...

Page 39: ... L 87 9 Endrin 0 006 mg L 10 0 002 mg L 96 6 Atenolol 200 20 30 ng L 95 9 Trimethoprim 140 20 20 ng L 96 9 Linuron 140 20 20 ng L 96 4 Estrone 140 20 20 ng L 97 0 Nonylphenol 1400 20 200 ng L 97 4 Carbamazepine 1400 20 200 ng L 97 9 Phenytoin 200 20 30 ng L 93 8 Naproxen 140 20 20 ng L 96 1 Bisphenol A 2000 20 300 ng L 99 2 Test Parameters pH 7 5 0 5 unless otherwise noted Flow 0 6 gpm 2 27 Lpm Pr...

Page 40: ...n the User Instructions or User Guide for the Manufacturer s limited warranty name and telephone number n The refrigerator when dispensing water acts as drinking water treatment equipment n This equipment requires regular periodic maintenance in order to guarantee the drinking water treatment requirements and the maintenance of the improvements every 6 months Application Guidelines Water Supply Pa...

Search results

Summary of Contents for W11413618B

Reviews:

Related manuals for W11413618B

Brands by name

Popular brands

Whirlpool W11413618B, Use And Care Manual

Search results

Summary of Contents for W11413618B

Reviews:

Related manuals for W11413618B

Brands by name

Popular brands